Trouble During Scanning; Unable To Scan With The Machine - Dell C7765dn User Manual

23 Problem Solving

Trouble during Scanning

This section describes how to resolve scan problems.

Unable to Scan with the Machine

If you cannot scan with the machine, identify the symptom in the following table to perform
the remedy.
Symptom
The document is
not correctly fed
from the
document feeder.
588
Cause
The document is too small.
The document type is
unsuitable.
The document guides are set
in incorrect positions.
A piece of torn paper remains
in the document feeder.
Documents of mixed sizes are
loaded.
Remedy
The minimum size of the document that can
be loaded on the document feeder is 125 x 85
mm (Standard size: A5, A5 ).
Refer to "Scanning Procedure" (P.158).
The document feeder does not feed irregular
sized documents, business cards,
transparencies, or thin documents.
In addition, the document feeder does not
feed documents with sticky tags, paper clips,
or adhesive tape.
Refer to "Scanning Procedure" (P.158).
Adjust the document guides to the
document.
Refer to "Scanning Procedure" (P.158).
Open the document feeder cover, and remove
the piece.
Refer to "Document Jams" (P.690).
When loading documents of mixed sizes, be
sure to set [Mixed Size Originals] to [On].
Otherwise, a paper jam will occur.