Device Information - 3Com V7122 User Manual

To activate the Message Log:
In the General Parameters screen under Advanced Parameters submenu (accessed
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from the Protocol Management menu), set the parameter 'Debug Level' to 5. This
parameter determines the Syslog logging level, in the range 0 to 5, where 5 is the
highest level.
Open the 'Message Log' screen (Status & Diagnostics menu > Message Log); the
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'Message Log' screen is displayed and the Log is activated.
Message Log Screen
Figure 62
Select the messages, copy them and paste them into a text editor such as Notepad.
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Send this txt file to our Technical Support for diagnosis and troubleshooting.
To clear the screen of messages, click on the submenu Message Log; the screen is
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cleared and new messages begin appearing.
Do not keep the 'Message Log' screen minimized for a prolonged period as a
prolonged session may cause the gateway to overload. As long as the screen
is open (even if minimized), a session is in progress and messages are sent.
Closing the screen (and accessing another) stops the messages and
terminates the session.

Device Information

The Device Information screen displays specific hardware and software product information.
This information can help you to expedite any troubleshooting process. Capture the screen
and email it to 'our' Technical Support personnel to ensure quick diagnosis and effective
corrective action. From this screen you can also view and remove any loaded files used by
the gateway (stored in the RAM).
To access the Device Information screen:
Open the 'Device Information' screen (Status & Diagnostics menu > Device
Information); the 'Device Information' screen is displayed.
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V7122 GatewayUser Guide