Troubleshooting Remote Wake-Up - 3Com EtherLink 3C980C-TXM User Manual

74 C
HAPTER
Tip
Check the
computer BIOS
Run the NIC
diagnostic tests
Check the
3Com support
databases
Download the
latest NIC driver

Troubleshooting Remote Wake-Up

If the computer does not boot in response to a Remote
Wake-Up event, perform these troubleshooting steps:
1 Make sure that the computer meets the requirements
listed in
2 Make sure that you are using the latest driver for
the NIC.
This driver is shipped with the NIC on the 3Com EtherLink
Server CD. It can also be downloaded from the 3Com
Software Library. Point your web browser to the 3Com home
page (http://www.3com.com/). Under Service and
Support, click Software, Drivers, and INFs.
3 Perform the Remote Wake-Up Test.
See
for instructions.
6: T
ROUBLESHOOTING THE
Description
Make sure that you are running the latest BIOS for the
computer. If the BIOS has not been upgraded in the previous
12 months, contact the computer manufacturer to obtain the
current version of the BIOS software.
Run the NIC and Network Tests, as described in
Diagnostics in Windows on page
If the tests fail, replace the NIC with a known working NIC and
run the tests again, using the same configuration settings as
those used on the failed NIC. If the working NIC passes all
tests, the original NIC is probably defective. For information on
product repair, see
See Accessing the 3Com Knowledgebase on page
See Accessing the 3Com NIC Help System on page
See Accessing Other Information on page
The 3Com Software Library is your World Wide Web
connection to software, drivers, and INF files for all 3Com
products. Point your web browser to the 3Com home page
(http://www.3com.com). Under Service and Support, click
Software, Drivers & INFs.
Remote Wake-Up on page
Running the Remote Wake-Up Test on page 81
NIC
79.
Returning Products for Repair on page
Running NIC
72.
72.
73.
14.
97.