Troubleshooting - 3Com WL-305 User Manual

12 C 2: S
HAPTER OFTWARE

Troubleshooting

Exhibit 8: User's Manual
I
NSTALLATION
Symptom
Weak signal or intermittant
connection.
Windows does not recognize the
adapter when installed.
Driver fails to load.
Workstation cannot attach to the
network.
Network drive mappings disappear
when the laptop suspends or the
adapter is removed then reinserted.
Nonfunctioning PCI adapter LEDs.
Solution
Try reorienting the antenna. The NIC Card antenna is
attached to the end of the card. For best use of the
antenna:
Keep the area around the antenna clear from materials
that could block radio transmission, such as metal
objects, electronic devices, and cordless telephones.
If your signal is weak, change the direction of the
antenna slightly.
If necessary, move your computer a few inches to find a
better signal. Depending on your environment, a
difference of one or two inches can mean the difference
between a strong and a weak signal. See "Status" on
page 14 for details.
Use the Signal Strength display in the Wireless LAN Status
application to determine the best location and orientation
for a network connection. See "Connection" on page 15
for information on monitoring your Wireless LAN
connection.
Verify that PCMCIA support is installed.
Check whether the computer has a Plug and Play BIOS.
Check whether an Wireless LAN adapter is already in use.
A resource conflict could exist. Use the Device Manager to
resolve resource conflicts. Select System from the Control
Panel, then click on the Device Manager tab.
Verify that the adapter Wireless LAN Service Area ID
matches the access point ID. See "Easy Setup" on page 13
Verify that the adapter Data Rate is configured properly for
the access point.
Windows 98 will not restore NetWare network drive
mappings under these conditions. Log out and log in again,
or restart the machine to restore the connections.
Verify that the Card Type parameter is set to PCI.
Verify that the Wireless LAN Service Area ID matches the
access point ID.