3Com EtherLink 3C980C-TXM User Manual page 108

the product from 3Com or its authorized reseller, 3Com shall, at its option and
expense, provide a software update which would effect the proper performance of
such product, repair such product, deliver to Customer an equivalent product to
replace such product, or if none of the foregoing is feasible, refund to Customer the
purchase price paid for such product.
Any software update or replaced or repaired product will carry a Year 2000 Warranty
for ninety (90) days after purchase or until April 1, 2000, whichever is later.
O W
BTAINING ARRANTY
Customer must contact a 3Com Corporate Service Center or an Authorized 3Com
Service Center within the applicable warranty period to obtain warranty service
authorization. Dated proof of purchase from 3Com or its authorized reseller may be
required. Products returned to 3Com's Corporate Service Center must be
pre-authorized by 3Com with a Return Material Authorization (RMA) number or User
Service Order (USO) number marked on the outside of the package, and sent prepaid
and packaged appropriately for safe shipment, and it is recommended that they be
insured or sent by a method that provides for tracking of the package. Responsibility
for loss or damage does not transfer to 3Com until the returned item is received by
3Com. The repaired or replaced item will be shipped to Customer, at 3Com's
expense, not later than thirty (30) days after 3Com receives the defective product.
3Com shall not be responsible for any software, firmware, information, or memory
data of Customer contained in, stored on, or integrated with any products returned
to 3Com for repair, whether under warranty or not.
Dead- or Defective-on-Arrival. In the event a product completely fails to function or
exhibits a defect in materials or workmanship within the first forty-eight (48) hours
of installation but no later than thirty (30) days after the date of purchase, and this
is verified by 3Com, it will be considered dead- or defective-on-arrival (DOA) and a
replacement shall be provided by advance replacement. The replacement product
will normally be shipped not later than three (3) business days after 3Com's
verification of the DOA product, but may be delayed due to export or import
procedures. The shipment of advance replacement products is subject to local legal
requirements and may not be available in all locations. When an advance
replacement is provided and Customer fails to return the original product to 3Com
within fifteen (15) days after shipment of the replacement, 3Com will charge
Customer for the replacement product, at list price.
I S
NCLUDED ERVICES
Telephone Support, with coverage for basic troubleshooting only, will be provided
for lifetime of the product, on a commercially reasonable efforts basis. Telephone
support is available from 3Com only if Customer purchased this product directly
from 3Com, or if Customer's reseller is unable to provide telephone support. Please
refer to the Technical Support appendix in the user guide for telephone numbers.
3Com's Web and Bulletin Board Service are available at no charge, and provide
software and firmware upgrades, a bug list, and technical information about 3Com
products.
W E
ARRANTIES XCLUSIVE
IF A 3COM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER'S
SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR,
REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT 3COM'S OPTION.
TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND
REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS,
OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW,
STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY
QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL
OF WHICH ARE EXPRESSLY DISCLAIMED. 3COM NEITHER ASSUMES NOR
AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN
CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS
PRODUCTS.
3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND
EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE
S
ERVICE