Cannot Access The Internet; Check The Configuration; Check The Wan Ip Address - NETGEAR DGND3300v2 User Manual

N300 Wireless Dual Band ADSL2+ Modem Router DGND3300v2

Cannot Access the Internet

Note: If you are installing the N300 wireless modem router and have not
yet configured the Internet connection, see
Internet
Router Installation Guide.
If your Internet connection was working previously, it is possible that this is due to a problem
at your Internet Service Provider (ISP). If you can access your router but you are unable to
access the Internet, you can check its configuration, and you can determine whether the
router can obtain an IP address from your ISP.

Check the Configuration


To check the router configuration to make sure that it is correct:
1. Start your browser, and select an external site such as http://www.netgear.com.
2. Access the main menu of the router at http://www.routerlogin.net.
• Select Basic Settings to view the Basic Settings screen.
• Select ADSL to view the Multiplexing method, VPI, and VCI settings.
• You can select Setup Wizard and allow the N300 wireless modem router to
automatically detect your Internet connection.

Check the WAN IP Address

Unless your ISP provides a fixed IP address, your router needs to request an IP address
from the ISP. You can determine whether the request was successful using the Router Status
screen.

To check the WAN IP address:
1. Start your browser, and select an external site such as http://www.netgear.com.
2. Access the main menu of the router at http://www.routerlogin.net.
3. Under Maintenance, select Router Status.
4. Check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router has
not obtained an IP address from your ISP.
If your router cannot obtain an IP address from the ISP, you might need to force your cable or
DSL modem to recognize your new router by restarting your network, as described in
Tips on page 135.
If your router is still unable to obtain an IP address from the ISP, the problem might be one of
the following:
Setup, or the N300 Wireless Dual Band ADSL2+ Modem
Troubleshooting
Chapter 1, Router
139
Quick