Print Job Takes Longer Than Expected; Print Jobs Do Not Print - Lexmark M5100 Series User Manual

Troubleshooting

Print job takes longer than expected

Action
Step 1
Change the environmental settings of the printer.
a
From the printer control panel, navigate to:
Settings > General Settings
b
Select Eco‑Mode or Quiet Mode, and then select Off.
Note: Disabling Eco-Mode or Quiet Mode may increase the
consumption of energy or supplies, or both.
Did the job print?
Step 2
Reduce the number and size of fonts, the number and complexity of
images, and the number of pages in the print job, and then resend the job
Did the job print?
Step 3
a
Remove held jobs stored in the printer memory.
b
Resend the print job.
Did the job print?
Step 4
a
Disable the Page Protect feature.
From the printer control panel, navigate to:
Settings > General Settings > Print Recovery > Page Protect > Off
b
Resend the print job.
Did the job print?
Step 5
Install additional printer memory, and then resend the print job.
Did the job print?

Print jobs do not print

Action
Step 1
a
From the document you are trying to print, open the Print dialog and
check if you have selected the correct printer.
Note: If the printer is not the default printer, then you must select
the printer for each document that you want to print.
b
Resend the print job.
Do the jobs print?
Yes No
The problem is solved. Go to step 2.
The problem is solved. Go to step 3.
The problem is solved. Go to step 4.
The problem is solved. Go to step 5.
The problem is solved. Contact
support.
Yes No
The problem is solved. Go to step 2.
265
customer