Internal Solutions Port Does Not Operate Correctly - Lexmark M5100 Series User Manual

Troubleshooting
Action
Step 2
a
Turn off the printer, then wait about 10 seconds, and then turn the
printer back on.
b
Resend the print job.
Is the tray working?
Step 3
Check if the tray is installed and recognized by the printer.
Print a menu settings page, and then check if the tray is listed in the
Installed Features list.
Is the tray listed in the menu settings page?
Step 4
Check if the tray is available in the printer driver.
Note: If necessary, manually add the tray in the printer driver to make it
available for print jobs. For more information, see "Updating available
options in the printer driver" on page 38.
Is the tray available in the printer driver?

Internal Solutions Port does not operate correctly

Action
Step 1
Make sure the Internal Solutions Port (ISP) is installed.
a
Install the ISP. For more information, see "Installing an Internal
Solutions Port" on page 18.
b
Print a menu settings page, and then check if the ISP is listed in the
Installed Features list.
Is the ISP listed in the Installed Features list?
Step 2
Check the cable and the ISP connection.
a
Use the correct cable, and then make sure it is securely connected to
the ISP.
b
Check if the ISP solution interface cable is securely connected into the
receptacle of the controller board.
Note: The ISP solution interface cable and the receptacle on the
controller board are color‑coded.
Does the Internal Solutions Port operate correctly?
Yes No
The problem is solved. Go to step 3.
Go to step 4. Reinstall the tray. For
more information, see
the setup
documentation that
came with the tray.
The problem is solved. Contact
support.
Yes No
Go to step 2. Check if you have a
supported ISP.
Note: An ISP from
another printer may
not work on this
printer.
The problem is solved. Contact
support.
271
customer
customer