AudioCodes 420HD User Manual
400hd series of high definition ip phones
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Also See for 420HD:
- Administrator's manual (336 pages) ,
- User manual (84 pages) ,
- Release notes (34 pages)
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Summary of Contents for AudioCodes 420HD
- Page 1 AudioCodes 400HD Series of High Definition IP Phones HD VoIP 420HD IP Phone User’s Manual 420HD IP Phone Version 2.0.2...
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Page 3: Table Of Contents
Contents Table of Contents Introducing the 420HD IP Phone ................9 About AudioCodes' Series of High Definition IP Phones ........... 9 Complete Range of Phones ....................9 Cutting Edge Voice Quality & HD VoIP ................9 Setting up the Phone ....................11 Unpacking ........................ - Page 4 420HD IP Phone 4.11.2 Editing a Speed Dial Assignment ..................37 4.11.3 Deleting Speed Dials ......................37 Performing Basic Operations ................... 39 Using Audio Devices ......................39 Making Calls ........................39 5.2.1 Dialing ..........................40 5.2.2 Redialing ..........................40 5.2.3 Dialing a Missed Call ......................
- Page 5 User's Manual Contents List of Figures Figure 2 -1: Front View ............................12 Figure 2 -2: Rear View ............................13 Figure 2 -3: Cabling ............................14 Figure 3 -1: LCD in Idle State ..........................17 Figure 3 -2: Menus ............................. 19 Figure ...
- Page 6 420HD IP Phone List of Tables Table 2 -1: Font View Description ........................12 Table 2 -2: Rear View Description ........................13 Table 3 -1: LCD in Idle State ..........................17 Table 3 -2: Softkeys ............................18 Table ...
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Page 7: Customer Support
This document is subject to change without notice. Date Published: June-27-2013 Trademarks AudioCodes, AC, AudioCoded, Ardito, CTI2, CTI², CTI Squared, HD VoIP, HD VoIP Sounds Better, InTouch, IPmedia, Mediant, MediaPack, NetCoder, Netrake, Nuera, Open Solutions Network, OSN, Stretto, TrunkPack, VMAS, VoicePacketizer, VoIPerfect, VoIPerfectHD, What’s Inside Matters, Your Gateway To VoIP and 3GX are trademarks or registered trademarks of AudioCodes Limited. -
Page 8: Related Documentation
420HD IP Phone Related Documentation Document Name 400HD IP Phone Release Notes 420HD, 430HD & 440HD IP Phone Administrator's Manual 420HD IP Phone Quick Guide User's Manual Document #: LTRT-11881... -
Page 9: Introducing The 420Hd Ip Phone
AudioCodes’ 420HD IP Phone is based on AudioCodes’ High Definition voice technology, providing clarity and a rich audio experience in Voice-over-IP (VoIP) calls. The 420HD is a two-line, two concurrent calls per line premium model which includes a large monochrome multi- language graphic LCD display. - Page 10 420HD IP Phone Reader’s Notes User's Manual Document #: LTRT-11881...
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Page 11: Setting Up The Phone
User's Manual Setting up the Phone Unpacking When unpacking, ensure that the following items are present and undamaged: 420HD IP Phone / Stand Handset / Cord Cat 5e Ethernet Cable AC Power Adapter (Optional) If anything appears to be missing or broken, contact the distributor from whom you purchased the phone for assistance. -
Page 12: Figure 2 -1: Front View
420HD IP Phone Figure 2 -1: Front View Table 2 -1: Font View Description Item # Label/Name Description Flashing blue light visually indicates an incoming call. Ring LED Liquid Crystal Display - interactive screen displaying calling information, enabling you to set up phone features. -
Page 13: Rear View
2 . Setting up the Phone User's Manual Item # Label/Name Description MENU Accesses menus (1) Call Log (2) Directory (3) Speed Dial (4) Settings (5) Status (6) Administration. REDIAL Accesses a list of recently dialed numbers; one can be selected to redial. TRANSFER Transfers a call. -
Page 14: Cabling
420HD IP Phone Cabling This section shows how to cable your phone. Figure 2 -3: Cabling Action Description Connect the short, straight end of the cord to the handset. Connect the longer, straight end to the jack (RJ-9 port, for the handset) on the phone. -
Page 15: Mounting The Phone
2 . Setting up the Phone User's Manual Mounting the Phone The phone can be mounted on a: 2 .4.1 Desk (see Section below) 2 .4.2 Wall (see Section on page 16) 2.4.1 Desktop Mounting This section shows how to place the phone on a desk or flat surface. -
Page 16: Wall Mounting
420HD IP Phone 2.4.2 Wall Mounting This section shows you how to mount the phone on a wall or wall plate. To mount the phone on a wall: Attach the stand of the phone for the purpose of a wall mounting: Detach the base. -
Page 17: Getting Started
3 . Getting Started User's Manual Getting Started Your phone features an LCD, providing an intuitive, menu-driven user interface for configuring the phone and viewing call information. This section shows how to use the phone’s LCD. LCD in Idle State The figure below shows the phone’s LCD in idle state. -
Page 18: Softkeys
420HD IP Phone Softkeys The table below describes softkeys displayed in the LCD according to menu level currently accessed. To use a softkey, press the key located on the device directly below it. Table 3 -2: Softkeys Softkey Description Missed Displays missed calls. -
Page 19: Accessing Menus
Note: The Administration menu is intended for system administrators only. It is password protected. For information regarding this menu, refer to the 420HD IP Phone Administrator’s Manual. If you define a second extension line, the Call Log menu displays menu items per extension. -
Page 20: Entering Numbers, Alphabetical Letters And Symbols
420HD IP Phone To access the menus: Press the MENU key located on the device. To navigate to menus and items: Press the navigating control's upper and lower rim -OR- press the listed item's number on the keypad, e.g., press 3 to navigate to Speed Dial. -
Page 21: Figure 3 -5: Entering A Symbol Such As A Full Stop
3 . Getting Started User's Manual To enter a symbol such as a period (full stop): Press the A/a/1 softkey successively to navigate to and choose ABC mode -OR- press the pound # key successively to navigate to and choose ABC mode or abc mode (see below). -
Page 22: Displayed Messages
420HD IP Phone Displayed Messages Messages indicating processes in progress, displayed in the LCD, include: Table 3 -3: Messages Displayed on LCD Indicating Processes In Progress Message Description Initializing Initializing Discovering LLDP Discovering Link Layer Discovery Protocol (LLDP) for... -
Page 23: Customizing Your Phone
4 . Customizing Your Phone User's Manual Customizing Your Phone This section shows you how to customize your phone for enhanced usability. Changing the LCD Language The LCD supports multiple languages. English is the default but you can change it to another. ... -
Page 24: Selecting Ring Tone
420HD IP Phone Selecting Ring Tone The phone provides a selection of ring tones that you can choose from to indicate incoming calls. If line extensions are defined on your phone, you can assign a ring tone per line extension. -
Page 25: Setting Date And Time
Notes: It's recommended to implement an NTP server which is configured by your system administrator (see the 420HD IP Phone Administrator’s Manual). If you're manually setting date and time, i.e., no NTP server is deployed, then after rebooting the phone or powering off, date and time settings are not retained. -
Page 26: Changing Lcd Contrast Level
420HD IP Phone Changing LCD Contrast Level The LCD supports 35 different contrast levels. To define the LCD’s contrast level: Access the LCD Contrast submenu (MENU key > Settings > LCD Contrast). Press the navigation control's left or right rim to navigate to the contrast level that suits you best (0 to 35). -
Page 27: Defining The Lcd Backlight Timeout
4 . Customizing Your Phone User's Manual Defining the LCD Backlight Timeout You can define the duration, in seconds, for which the phone’s backlight is lit when the phone is not being used (idle). After this duration expires, the backlight turns off. You can also opt to have the backlight on all the time by selecting the Always on option. -
Page 28: Selecting Audio Device
420HD IP Phone Selecting Audio Device You can select which audio device - speaker or headset - is activated when you answer calls (by pressing the Accept softkey or lifting the handset) or when you dial calls (by pressing the number keys on the keypad and then pressing the Dial softkey). -
Page 29: Adjusting Volume
4 . Customizing Your Phone User's Manual Adjusting Volume You can adjust the volume of the phone's: Ring Tones (e.g., dial tone) Handset Speakerphone Headset 4.7.1 Adjusting Ring Volume You can adjust the volume of the ring indicating an incoming call. ... -
Page 30: Adjusting Speakerphone Volume
420HD IP Phone Press the VOL or VOL key; the Handset Volume bar is displayed on the screen. Press the VOL or VOL key on the keyboard. After adjusting, the Handset Volume bar disappears from the screen. 4.7.4 Adjusting Speakerphone Volume The volume of the speakerphone can only be adjusted during a call. -
Page 31: Enabling Call Waiting
4 . Customizing Your Phone User's Manual Enabling Call Waiting You can enable or disable the call waiting feature. To enable or disable call waiting: Access the Call Waiting screen (MENU key > Settings > Call Waiting). Navigate to and select: ... -
Page 32: Defining Call Forwarding
420HD IP Phone Defining Call Forwarding This feature enables you to automatically redirect an incoming call to another phone number if a user-defined condition is met, e.g., if the line is busy. You can also define a call forwarding rule per extension or for all extensions - if you've defined extensions. -
Page 33: Managing Your Personal Directory
Your phone also features a Corporate Directory, set up by your system administrator by loading a file or using the LDAP (Lightweight Directory Access Protocol) server (see the 420HD IP Phone Administrator’s Manual). Corporate Directory contacts in your phone cannot be edited or deleted. -
Page 34: Editing Contact Information
420HD IP Phone To add a contact to the phone directory: Access the Personal directory. Select New contact (press the Select softkey): In the Modify contact screen, key in the ‘Name’ of the new contact (see Section 3 .4 on page for detailed instructions). -
Page 35: Deleting A Contact
4 . Customizing Your Phone User's Manual Modify the contact’s details and press the Save softkey. Note: Corporate directory contacts cannot be modified. 4.10.4 Deleting a Contact This section shows how to delete a contact from the directory. To delete a contact: Access the Personal directory and navigate to the contact to delete: Press the Detail softkey;... -
Page 36: Defining A Speed Dial Key
420HD IP Phone 4.11 Defining a Speed Dial Key This section shows how you can set up quickly calling someone by pressing a (speed dial) key to which you assigned their phone number. You can assign a maximum of 9 phone numbers to 9 keys. -
Page 37: Editing A Speed Dial Assignment
4 . Customizing Your Phone User's Manual Press the Select softkey; the ‘Personal directory’ menu item in the Directory screen is displayed: Press the Select softkey; the phone directory is displayed listing all contacts: Navigate to the contact to assign to the key and press the Select softkey to select the number. - Page 38 420HD IP Phone Reader’s Notes User's Manual Document #: LTRT-11881...
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Page 39: Performing Basic Operations
5 . Performing Basic Operations User's Manual Performing Basic Operations This section shows basic phone operations. Using Audio Devices You can use one of the following audio devices on the phone for speaking and listening: Handset: To make a call or answer a call, lift the handset off the cradle. ... -
Page 40: Dialing
420HD IP Phone 5.2.1 Dialing This section shows how to dial. To dial, either (1) key-in the number on the keypad (2) press the speaker key and enter the number (3) press the speaker key or lift the handset and enter a URL address (e.g., host and domain name, or IP address) or alphabetical letters (e.g., tvservice). -
Page 41: Dialing A Missed Call
5 . Performing Basic Operations User's Manual 5.2.3 Dialing a Missed Call The phone logs all missed calls. The LCD in idle state displays the number of missed calls (if any): To dial a missed call: Press the Missed softkey; the Missed Calls screen is displayed. Navigate to the missed call to dial. -
Page 42: Rejecting Incoming Calls
420HD IP Phone Rejecting Incoming Calls You can reject an incoming call; the caller hears a busy tone from your phone if you do. To reject an incoming call: Press the Reject softkey. Silencing Incoming Calls You can silence an incoming call's ringing. When you do, the caller hears normal ringing but no answer. -
Page 43: Ending An Established Call
5 . Performing Basic Operations User's Manual Ending an Established Call You can end an established call. To end an established call: Return the handset to the phone cradle if it was used to take the call -or- ... -
Page 44: Viewing Missed, Received And Dialed Calls
420HD IP Phone Viewing Missed, Received and Dialed Calls Your phone logs missed, received and dialed calls. In idle state, the LCD displays 'Missed' and the number of missed calls (if any). To view missed calls: Press the Missed softkey. - Page 45 5 . Performing Basic Operations User's Manual The Call Details screen displays the following logged call information: Number = phone number logged Time = the time the call was logged Date = the date on which the call was logged Duration = the duration of the call Notes: ...
- Page 46 420HD IP Phone Reader's Notes User's Manual Document #: LTRT-11881...
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Page 47: Performing Advanced Operations
6 . Performing Advanced Operations User's Manual Performing Advanced Operations This section shows how to perform advanced operations. Answering Waiting Calls You can accept a call on an extension on which there already is an active call. This section shows how to answer a waiting call: A call with A is in progress on LINE 1 = call in progress A call comes in from B... -
Page 48: Placing Calls On Hold
420HD IP Phone Placing Calls On Hold 6 .1 You can place a call on hold, to answer a second incoming call (see Section on page 47) or to make another call. To place a call on hold: ... -
Page 49: Using A Speed Dial Key To Make A Call
6 . Performing Advanced Operations User's Manual Using a Speed Dial Key to Make a Call A speed dial key can be used to quickly dial a phone number assigned to it. To assign a phone 4 .11 number to a speed dial key, see Section on page 36. -
Page 50: Semi-Attended Transfer
420HD IP Phone 6.5.2 Semi-Attended Transfer This section shows how to perform a semi-attended transfer. To perform a semi-attended transfer: If during an established call with A she asks you to transfer her to M, press the Trans softkey; the New Call screen is displayed: Enter M's number or press the Personal directory softkey to select M, and then press the Dial softkey;... -
Page 51: Hosting 3-Way Conference Calls
6 . Performing Advanced Operations User's Manual Hosting 3‐Way Conference Calls This section shows how to make a 3-way conference call with two other parties. To make a 3‐way conference call: Call the first participant (M); the call is established: Press the Conf softkey;... -
Page 52: Retrieving Voice Mail Messages
420HD IP Phone Press the DnD softkey and select All Extensions or the specific line to deactivate, and press the Select softkey; the Ө icon is no longer displayed on the screen and your phone now rings for incoming calls. -
Page 53: Using Two Lines
Note: Only your phone/network administrator can configure the two lines. See the 420HD IP Phone Administrator’s Manual for detailed information. 6.10.1 Choosing a Line You can select a line to use. The screen displays a bar above the extension number of the line currently being used (see 1005 in the figure above). -
Page 54: Making Two Calls On A Line
420HD IP Phone 6.10.3 Making Two Calls on a Line Up to two calls per line can be made. This section shows how to make two calls on a line. To make two calls on a line: Make a call on a line, for example, call M. After establishing this call, press the New Call softkey;... -
Page 55: Toggling Between Calls On The Same Line
6 . Performing Advanced Operations User's Manual To toggle between multiple-line calls: Press the navigation control's upper or lower rim to select the conversation to resume and press the Resume softkey. 6.10.6 Toggling Between Calls on the Same Line This section shows how to toggle between two calls on the same line. - Page 56 420HD IP Phone Reader’s Notes User's Manual Document #: LTRT-11881...
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Page 57: Troubleshooting
7 . Troubleshooting User's Manual Troubleshooting Use this section if a problem with your phone occurs. If this section does not facilitate resolving the issue, contact your system administrator. Table 7 -1: Troubleshooting Symptom Problem Corrective Procedure Verify that the AC/DC power adapter is attached Phone is off Phone is not... - Page 58 AudioCodes 400HD Series of High Definition IP Phones HD VoIP 420HD IP Phone User’s Manual 420HD IP Phone Version 2.0.2 www.audiocodes.com...