AudioCodes 420HD User Manual
Ip phone for microsoft skype for business
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Also See for 420HD:
- Administrator's manual (336 pages) ,
- User manual (82 pages) ,
- Release notes (34 pages)
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Summary of Contents for AudioCodes 420HD
- Page 1 AudioCodes 400HD Series of High Definition IP Phones HD VoIP 420HD IP Phone User’s Manual ® ™ 420HD IP Phone for Microsoft Skype for Business Version 2.0.13...
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Page 3: Table Of Contents
User's Manual Contents Table of Contents Introducing the 420HD IP Phone ................9 About AudioCodes' Series of High Definition IP Phones ........... 9 Cutting Edge Voice Quality & HD VoIP ................9 Setting up the Phone ....................11 Unpacking ........................11 Device Description ...................... - Page 4 420HD IP Phone for Microsoft Skype for Business 5.13.2 Adding Contacts to the Personal Directory ................ 39 5.13.3 Editing Contact Information ....................40 5.13.4 Deleting a Contact ......................41 5.13.5 Searching for a Contact ..................... 42 5.14 Searching for a Contact in the Corporate Directory using T9 .......... 43 5.14.1 Changing from T9 to A/a/1 ....................
- Page 5 7.12.2 Making a Call (Click-to-Dial) ....................78 7.12.3 Making a Conference Call ....................78 7.12.4 Answering a Call ........................ 79 7.12.5 Transferring a Call ......................80 7.13 Retrieving Voice Mail Messages ..................81 Troubleshooting ......................83 Version 2.0.13 420HD IP Phone for Microsoft Skype for Business...
- Page 6 Figure 7-22: Popup Menu: 'Disconnect' Enabled, 'Phone Pairing' Disabled ............ 73 Figure 7-23: BToE Disconnected ........................73 Figure 7-24: Popup Menu: BToE Disconnected ....................73 Figure 7-25: Start > Programs > AudioCodes > BToE Controller ..............74 Figure 7-26: Skype for Windows Sign-in Request Prompt ................75 List of Tables Table 2-1: Font View Description ........................
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Page 7: Customer Support
Notices Notice This document shows how to use the AudioCodes 420HD IP Phone for Microsoft Skype for Business. Information contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee accuracy of printed material after the Date Published nor can it accept responsibility for errors or omissions. -
Page 8: Related Documentation
400HD Series IP Phone for Microsoft Skype for Business Release Notes 400HD Series IP Phone for Microsoft Skype for Business Administrator’s Manual 420HD IP Phone for Microsoft Skype for Business Quick Guide 400HD Series IP Phones for Skype for Windows Hosting Partner (LHPv2) Environment Configuration Note... -
Page 9: Introducing The 420Hd Ip Phone
AudioCodes' 420HD IP Phone is based on AudioCodes High Definition voice technology, providing clarity and a rich audio experience in Voice-over-IP (VoIP) calls. The 420HD is a 1-line 2 concurrent calls per line premium model which includes a large monochrome multi-language... - Page 10 420HD IP Phone for Microsoft Skype for Business This page is intentionally left blank. User's Manual Document #: LTRT-11898...
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Page 11: Setting Up The Phone
Use the graphics below to identify and familiarize yourself with the device's hardware functions. 2.2.1 Front View The front view of the phone is shown in Figure 2-1 and described in Table 2-1. Version 2.0.13 420HD IP Phone for Microsoft Skype for Business... -
Page 12: Figure 2-1: Front View
420HD IP Phone for Microsoft Skype for Business Figure 2-1: Front View Table 2-1: Font View Description Item # Label/Name Description Ring LED Flashing blue light indicates an incoming call. Interactive screen displaying calling information, enabling you to set up phone features. -
Page 13: Rear View
RJ-45 port for connecting the phone to a PC (10/100 Mbps downlink). 12V DC power jack that connects to the AC power adapter. Headset jack, i.e., RJ-9 port that connects to an external headset. Version 2.0.13 420HD IP Phone for Microsoft Skype for Business... -
Page 14: Cabling
420HD IP Phone for Microsoft Skype for Business Cabling This section shows how to cable your phone. Figure 2-3: Cabling Action Description Connect the short, straight end of the cord to the handset. Connect the longer, straight end to the jack (RJ-9 port, for the handset) on the phone. -
Page 15: Mounting The Phone
Revert the phone and stand it on the desktop. 2.4.1.1 Routing the Handset Cable The phone features a groove for routing the handset cable. Version 2.0.13 420HD IP Phone for Microsoft Skype for Business... -
Page 16: Mounting The Phone On A Wall
420HD IP Phone for Microsoft Skype for Business 2.4.2 Mounting the Phone on a Wall This section shows you how to mount the phone on a wall or wall plate. Ø To mount the phone on a wall: Attach the stand of the phone for the purpose of a wall mounting: Detach the base. -
Page 17: Getting Started
Softkeys; to activate, press the key on the device, below the LCD, corresponding to the softkey. See Table 3-2 for softkey descriptions. Day, Date and Time (automatically retrieved from the Network Time Protocol (NTP) server, enabled by your system administrator). Version 2.0.13 420HD IP Phone for Microsoft Skype for Business... -
Page 18: Softkeys
420HD IP Phone for Microsoft Skype for Business Softkeys The table below shows the softkeys displayed in LCD menus. To use a softkey, press the key located directly below it on the device. Table 3-2: Softkeys Softkey Description Missed Displays missed calls. -
Page 19: Navigating The Phone's Menu
Network Status under Status to view the phone's IP address. The figure below shows the menu structure. Figure 3-2: Menu Note: Administration is intended for system administrators only. It is password protected. See the Administrator’s Manual for details. Version 2.0.13 420HD IP Phone for Microsoft Skype for Business... -
Page 20: Displayed Messages
420HD IP Phone for Microsoft Skype for Business Ø To access the phone's menu: Press the MENU key located on the device. Ø To navigate to menu items: Press the navigation control's lower rim -OR- press the menu item's number, e.g., press 3 to navigate to Speed Dial. -
Page 21: Signing In
Enter your SIP URI. To switch from letters of the alphabet to symbols such as @, - and period, see Section 4.1 below. Navigate down to User Name and enter your domain name, backslash, and User Name: Navigate down to Password: Version 2.0.13 420HD IP Phone for Microsoft Skype for Business... -
Page 22: Switching From Letters To Numbers/Symbols
420HD IP Phone for Microsoft Skype for Business Enter your Password (the same password you use to access your PC), and then press the Sign in softkey that's displayed. Note: If a user signs out and another signs in, the phone presents empty Speed Dials and empty Call Logs to the newly signed in user. -
Page 23: Figure 4-2: Entering A Symbol (E.g., A Dot)
Ø To revert to letters (e.g., abc): Press the A/a/1 softkey (or the # key on the keypad) and navigate to abc mode. Figure 4-3: Reverting to Letters (e.g., abc) Version 2.0.13 420HD IP Phone for Microsoft Skype for Business... -
Page 24: Signing Out
420HD IP Phone for Microsoft Skype for Business Signing Out This section shows you how to sign out. Ø To sign out: In the idle screen, press the Status softkey. In the Status screen press the Sign out softkey. You're now signed out. You're returned to the idle screen displaying the Sign in softkey. -
Page 25: Figure 4-5: Web Interface - Home Page
In the Web interface, open the Sign-In page (Configuration tab > Lync sign in > Sign in). Figure 4-6: Sign-in – Content Blocked Click the open it link and then click Show content. Version 2.0.13 420HD IP Phone for Microsoft Skype for Business... -
Page 26: Figure 4-7: Sign-In - Windows Security Prompt
420HD IP Phone for Microsoft Skype for Business Figure 4-7: Sign-in – Windows Security Prompt Click the Continue to this website (not recommended) link. Figure 4-8: Windows Security Prompt In the Windows Security prompt, enter the username and password and then click OK. -
Page 27: Customizing The Phone
Access the Languages screen (MENU key > Settings > Language). Navigate to the language you want. Press the Select softkey to select it. Press the Save softkey to save the setting. Version 2.0.13 420HD IP Phone for Microsoft Skype for Business... -
Page 28: Selecting Ring Tone
420HD IP Phone for Microsoft Skype for Business Selecting Ring Tone You can choose from a selection of ring tones to indicate incoming calls. Ø To select a ring tone: Access the Ring Tone screen (MENU key > Settings > Ring Tone). -
Page 29: Enabling Call Waiting
This feature rejects an coming call if you're already in an active call on either the IP phone or Skype for Windows client. It plays a busy signal to the caller. Version 2.0.13 420HD IP Phone for Microsoft Skype for Business... -
Page 30: Defining Call Forwarding
420HD IP Phone for Microsoft Skype for Business Defining Call Forwarding You can enable an incoming call to be automatically redirected to another phone number if a user-defined condition is met, e.g., if the line is busy. Ø To define call forwarding: Access the Automatic Forward screen (MENU key >... -
Page 31: Setting Date And Time
Navigate to the Time format option and press the Select softkey. Navigate to the format of your choice and press the Select softkey. Note: To configure the NTP server, see the Administrator’s Manual. Version 2.0.13 420HD IP Phone for Microsoft Skype for Business... -
Page 32: Table 5-1: Time Zones
420HD IP Phone for Microsoft Skype for Business Table 5-1: Time Zones Time Zone Place (GMT-12:00) Eniwetok, Kwajalein (GMT-11:00) Midway Is, Samoa (GMT-10:00) Hawaii, Alaska (GMT-08:00) Pacific Time (US & Canada (GMT-07:00) Chihuahua, Mazatlan, Mountain Time (US & Canada (GMT-06:00) Central Time (US &... -
Page 33: Changing Lcd Contrast Level
Access the LCD Contrast menu (MENU key > Settings > LCD Contrast). Navigate to the contrast level that suits you best. To navigate, press the navigation control's left or right rim. Press the Save softkey to apply your settings. Version 2.0.13 420HD IP Phone for Microsoft Skype for Business... -
Page 34: Defining Lcd Backlight Timeout
420HD IP Phone for Microsoft Skype for Business Defining LCD Backlight Timeout You can define for how long the phone’s backlight will stay on when the phone is idle. When this duration times out, the backlight switches off. For the backlight to never time out, select Always Ø... -
Page 35: Selecting An Answering Device
LCD enabling users to either Set the location manually, Skip (the popup closes but pops up every few hours), or Dismiss ('kills' the popup). Ø To manually set location: Access the Location screen (MENU key > Settings > Location). Version 2.0.13 420HD IP Phone for Microsoft Skype for Business... -
Page 36: Defining An Outbound Proxy
UC solution. To connect the AudioCodes' Skype for Windows-compatible phone to a hosted Lync environment (LHP), a dedicated 'Outbound Proxy' parameter is available which is used to configure the hosted service provider's domain name (FQDN). -
Page 37: Adjusting Volume
VOL keypad key; the Tones Volume bar is displayed: Press the VOL or VOL key to adjust the volume. After adjusting, the Tones Volume bar disappears from the LCD. Version 2.0.13 420HD IP Phone for Microsoft Skype for Business... -
Page 38: Adjusting Handset Volume
420HD IP Phone for Microsoft Skype for Business 5.12.3 Adjusting Handset Volume You can adjust the volume of the handset during a call or when making a call. After changing the volume, the newly adjusted level applies to all subsequent handset use. -
Page 39: Managing Your Personal Directory
Optionally, navigate down and enter the contact's home and mobile numbers as well. Optionally, navigate down and enter the contact's SIP URI, e.g., mike.dubb@audiocodes.com. You may find this option useful if you don't know their phone Version 2.0.13 420HD IP Phone for Microsoft Skype for Business... -
Page 40: Editing Contact Information
420HD IP Phone for Microsoft Skype for Business number. Press the Sp. Dial softkey to assign a Speed Dial key: Navigate to and select the first 'Empty' Speed Dial; a Speed Dial key is assigned to the contact. Press the Save softkey; 'Contact Saved' is displayed. -
Page 41: Deleting A Contact
Press the Yes softkey to remove the contact from the phone directory or No if you want to keep the contact in the directory; the contact is removed from the directory. Note: Corporate directory contacts cannot be deleted. Version 2.0.13 420HD IP Phone for Microsoft Skype for Business... -
Page 42: Searching For A Contact
420HD IP Phone for Microsoft Skype for Business 5.13.5 Searching for a Contact You can quickly and easily locate a contact in the directory. This is especially useful if you have a long list of contacts. Ø To search for a contact: Access the phone directory. -
Page 43: Searching For A Contact In The Corporate Directory Using T9
Open the Corporate Directory (press the CONTACTS hard key - or - in the idle screen, press soft key - or – press the MENU hard key > Directory > Corporate directory). In the directory, press the A/a/1 softkey and choose your preference: Version 2.0.13 420HD IP Phone for Microsoft Skype for Business... -
Page 44: Defining A Speed Dial
420HD IP Phone for Microsoft Skype for Business 5.15 Defining a Speed Dial You can place a call to a contact by pressing a phone key (1-9) that has been defined as a Speed Dial. 5.15.1 Defining a Phone Key as a Speed Dial You can define a phone key as a Speed Dial. -
Page 45: Editing A Speed Dial
Navigate to and select the Speed Dial to delete. In the ‘Type Number’ field, use the Clear softkey to delete the contact's phone number. Press the Save softkey; the Speed Dial is listed as 'Empty': Version 2.0.13 420HD IP Phone for Microsoft Skype for Business... -
Page 46: Defining Phone Keys As Paging Dials
420HD IP Phone for Microsoft Skype for Business 5.16 Defining Phone Keys as Paging Dials You can define a phone key as a paging dial. This is done in the Speed Dial screen. You can access this screen via MENU key > Speed Dial... -
Page 47: Changing Your Presence Status
To reset your presence status, navigate to Reset in the Status screen and press the Select softkey; your status is received from the Skype for Windows server and automatically updated. Version 2.0.13 420HD IP Phone for Microsoft Skype for Business... - Page 48 420HD IP Phone for Microsoft Skype for Business This page is intentionally left blank. User's Manual Document #: LTRT-11898...
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Page 49: Performing Basic Operations
Press the End softkey or the speaker key. Note: For advanced dialing using the phone directory, see Section 5.13 on page For defining a speed dial key, see Section 5.15 on page 44. Version 2.0.13 420HD IP Phone for Microsoft Skype for Business... -
Page 50: Dialing
420HD IP Phone for Microsoft Skype for Business 6.2.1 Dialing This section shows how to dial. To dial, either (1) key-in the number on the keypad (2) press the speaker key and enter the number (3) press the speaker key or lift the handset and enter a URL address (e.g., host and domain name, or IP address) or alphabetical letters (e.g., tvservice). -
Page 51: Dialing A Missed Call
LCD and the adjacent incoming call icons flash. If a user is in a call and a third party calls, the name of the calling party appears on the LCD and the adjacent incoming call icon flashes. Version 2.0.13 420HD IP Phone for Microsoft Skype for Business... -
Page 52: Rejecting Incoming Calls
420HD IP Phone for Microsoft Skype for Business Rejecting Incoming Calls You can reject an incoming call; the caller hears a busy tone from your phone if you do. Ø To reject an incoming call: Press the Reject softkey. Silencing Incoming Calls You can silence an incoming call's ringing. -
Page 53: Viewing Missed, Received And Dialed Calls
Save = saves the related information about the call entry in the personal directory (for adding a contact in the directory, see Section 5.13 on page 39). · Detail = accesses the Call Details screen, which displays details of the call entry: Version 2.0.13 420HD IP Phone for Microsoft Skype for Business... - Page 54 420HD IP Phone for Microsoft Skype for Business The Call Details screen displays the following logged call information: · Number = phone number logged · Time = the time the call was logged · Date = the date on which the call was logged ·...
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Page 55: Performing Advanced Operations
Mike Dubb is put on hold: To toggle between calls, press the navigation control's upper or lower rim. Note: To enable / disable call waiting, see Section on page 29. Version 2.0.13 420HD IP Phone for Microsoft Skype for Business... -
Page 56: Placing A Call On Hold
420HD IP Phone for Microsoft Skype for Business Placing a Call On Hold You can place a call on hold in order to answer an incoming call (see Section on page 55) or to make another call. The party put on hold will hear music played (Music on Hold (MOH)). -
Page 57: Transferring Calls
Ø To perform a consultative transfer using softkeys only: In a call with James, he asks you (Bryant) to transfer him to Jordan. Press the softkey; the Call Menu opens: Version 2.0.13 420HD IP Phone for Microsoft Skype for Business... -
Page 58: Performing A Blind Transfer
420HD IP Phone for Microsoft Skype for Business Select New Call; James is put on hold and Music on Hold is played to him. You hear a dial tone and the NEW CALL screen is displayed: Enter Jordan's number and press the Dial softkey; Jordan's phone rings and Jordan... -
Page 59: Parking A Call
The GCP feature enables enterprise employees to pick up calls that are ringing for another user, by dialing a call pickup group number. Only employees configured in the Skype for Windows server's GCP parameter can pick up the call. Consult your system administrator if required. Version 2.0.13 420HD IP Phone for Microsoft Skype for Business... -
Page 60: Hosting 3-Way Conference Calls
420HD IP Phone for Microsoft Skype for Business Hosting 3-Way Conference Calls You can make a 3-way conference call with two other parties. Note: · This section describes 3-way conferencing when Better Together over Ethernet (BToE) is not installed. ·... -
Page 61: Paging
Note: If you'd have pressed the Reject softkey, you'd have continued with the regular call and not heard the paging call. Press the Resume softkey when the paging call ends. Version 2.0.13 420HD IP Phone for Microsoft Skype for Business... - Page 62 420HD IP Phone for Microsoft Skype for Business Note: If you're in a call when the paging call comes in and the 'Barge-in' feature was enabled by your IP Administrator, the regular call is automatically eclipsed by the paging call (see below).
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Page 63: Setting Up Better Together Over Ethernet
Ethernet' on AudioCodes' 400HD Series of IP Phones. BToE enables operations to be mirrored on both AudioCodes' IP phone and the Skype for Windows client on the PC, so that these operations can be controlled from either the IP phone or the PC, whichever is convenient to the user at the time, for enhanced unified communications and optimized enterprise efficiency. -
Page 64: Figure 7-2: Welcome To The Installshield Wizard
420HD IP Phone for Microsoft Skype for Business Figure 7-2: Welcome to the InstallShield Wizard Click the Next button; the License Agreement screen opens. Figure 7-3: License Agreement Select the I accept… option and click Next. User's Manual Document #: LTRT-11898... -
Page 65: Figure 7-4: License Agreement
Figure 7-5: Destination Folder To change the default Destination Folder, click Change and proceed to step 6. To leave the Destination Folder at its default, click Next and proceed to step 7. Version 2.0.13 420HD IP Phone for Microsoft Skype for Business... -
Page 66: Figure 7-6: Change Current Destination Folder
Click OK; you're returned to the Destination Folder screen. Click Next; the Ready to Install screen opens. Figure 7-7: Ready to Install Click the Install button; the Installing AudioCodes Better2Gether screen opens indicating installation progress status. User's Manual Document #: LTRT-11898... -
Page 67: Figure 7-8: Installing Audiocodes Better2Gether
Wait until the following screen is displayed: Figure 7-9: InstallShielf Wizard Completed Click the Finish button and then check your Windows taskbar and locate the newly displayed AudioCodes icon (AC) as shown below: Version 2.0.13 420HD IP Phone for Microsoft Skype for Business... -
Page 68: Figure 7-10: Audiocodes Icon In Taskbar
420HD IP Phone for Microsoft Skype for Business Figure 7-10: AudioCodes Icon in Taskbar Wait until the “Installing device driver software” process completes: Check your programs in the Control Panel > Programs. You should see: Figure 7-11: Control Panel>Programs>AudioCodes Better2Gether Note: You can use this entry in the Control Panel >... -
Page 69: Figure 7-12: Computer Management > Services And Applications
User's Manual 7. Performing Advanced Operations Figure 7-12: Computer Management > Services and Applications Access the Device Manager and locate 'AudioCodes B2GoE USB driver'. Figure 7-13: Device Manager > AudioCodes B2GoE USB Driver You've successfully installed the program. Version 2.0.13... -
Page 70: Making Sure Btoe Is Correctly Installed
This section shows how to make sure Better Together over Ethernet is correctly installed. Ø To make sure BToE is correctly installed: Click the AC (AudioCodes) taskbar icon; the following menu pops up: Figure 7-14: Popup Menu Select the About… menu option to verify the DLL and BToE version: Figure 7-15: About AC BToE 7.11.3 Configuring the BToE TCP Port... -
Page 71: Pairing The Btoe Pc Application With The Ip Phone
See the Administrator's Manual. 7.11.4 Pairing the BToE PC Application with the IP Phone This section shows how to pair AudioCodes' BToE PC application with the IP phone using a pair code. Pair like this: Generate a pair code (see Section 7.11.4.1) Connect the IP phone and BToE PC application using the pair code (see Section 7.11.4.2) -
Page 72: Connecting The Ip Phone With The Btoe Pc Application
This section shows how to connect the IP phone with the BToE PC application. Ø To connect the two: Open the AudioCodes BToE Connect screen: Click the BToE client icon placed on your taskbar after installation; the following popup menu opens. Figure 7-18: Popup Menu... -
Page 73: Figure 7-22: Popup Menu: 'Disconnect' Enabled, 'Phone Pairing' Disabled
BToE is connected BToE is disconnected BToE is connected but a failure is preventing a correct connection. The failure can be a network problem or the wrong pair code was defined. Version 2.0.13 420HD IP Phone for Microsoft Skype for Business... -
Page 74: Figure 7-25: Start > Programs > Audiocodes > Btoe Controller
From the click popup menu, you can select the Exit option; the BToE PC application stops. You can activate the application again from the Start menu as shown in Figure 7-25. Figure 7-25: Start > Programs > AudioCodes > BToE Controller User's Manual Document #: LTRT-11898... -
Page 75: Connecting The Skype For Windows Client With The Ip Phone
In the Skype for Windows client application, in the lowermost left corner of the screen, click the Select Primary Device icon ; the following popup menu opens: Make sure Handset AudioCodes 400HD Phone is selected. Version 2.0.13 420HD IP Phone for Microsoft Skype for Business... -
Page 76: Making Sure The Ip Phone Is Paired
420HD IP Phone for Microsoft Skype for Business Note: · When answering an incoming video call with a paired phone, the call is established. The default device is the PC speaker/microphone rather than the phone. Subsequent audio calls will be unaffected; the paired phone will still be the default device. -
Page 77: Using Btoe Functions
Before using BToE functions, you need to install BToE. See the Administrator's Manual for detailed information on installing BToE. Before using BToE functions, make sure in Skype for Windows client that the 'Primary Device' selected is Handset AudioCodes BToE. 7.12.1 Signing In You can sign in to the IP phone from the Skype for Windows client. -
Page 78: Making A Call (Click-To-Dial)
420HD IP Phone for Microsoft Skype for Business Note that the phone's IP address may change during the registration process. 7.12.2 Making a Call (Click-to-Dial) You can make a call from the PC Skype for Windows client or from the IP phone; in both cases, the one operation mirrors the other, providing an enhanced unified communications experience and optimizing enterprise efficiency. -
Page 79: Answering A Call
When the INCOMING CALL screen is displayed in the IP phone's user interface, press the Accept softkey; the call is answered. You can end the call by pressing the End softkey. Version 2.0.13 420HD IP Phone for Microsoft Skype for Business... -
Page 80: Transferring A Call
420HD IP Phone for Microsoft Skype for Business 7.12.5 Transferring a Call You can transfer a call to another party either from your PC Skype for Windows client or IP phone, whichever is more convenient for you at the time, for an enhanced unified communications experience. -
Page 81: Retrieving Voice Mail Messages
VOICE MAIL key, enter the mail box phone number and then press the Save softkey. Press the VOICE MAIL key again to listen to voice messages. Version 2.0.13 420HD IP Phone for Microsoft Skype for Business... - Page 82 420HD IP Phone for Microsoft Skype for Business This page is intentionally left blank. User's Manual Document #: LTRT-11898...
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Page 83: Troubleshooting
Headset has no Headset not headset port located on the side of the phone. audio connected properly § Verify that the headset volume level is adjusted adequately (see Section 5.12.5). Version 2.0.13 420HD IP Phone for Microsoft Skype for Business... - Page 84 AudioCodes 400HD Series of High Definition IP Phones HD VoIP 420HD IP Phone User’s Manual 420HD IP Phone for Microsoft Skype for Business Version 2.0.13 www.audiocodes.com...