AudioCodes 400HD Series User Manual
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Also See for 400HD Series:
- Administrator's manual (235 pages) ,
- User's and administrator's manual (130 pages) ,
- User manual (82 pages)
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Summary of Contents for AudioCodes 400HD Series
- Page 1 AudioCodes 400HD Series of High Definition IP Phones HD VoIP 420HD IP Phone User’s Manual ™ ® 420HD IP Phone with Microsoft Lync Version 2.0.1...
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Page 3: Table Of Contents
User's Manual Contents Table of Contents Introducing AudioCodes' 420HD IP Phone ............... 9 About AudioCodes' Series of High Definition IP Phones ........... 9 Cutting Edge Voice Quality & HD VoIP ................9 Setting up the Phone ....................11 Unpacking ........................11 Device Description ...................... - Page 4 420HD IP Phone with Microsoft Lync 4.11.5 Searching for a Contact ..................... 40 4.12 Defining a Speed Dial Key ....................40 4.12.1 Assigning a Phone Number to a Key ................. 40 4.12.2 Editing a Speed Dial Assignment ..................42 4.12.3 Deleting Speed Dials ......................42 4.13 Changing your Presence Status ..................
- Page 5 User's Manual Contents List of Figures Figure 2 -1: Front View ............................12 Figure 2 -2: Rear View ............................13 Figure 2 -3: Cabling ............................14 Figure 3 -1: LCD in Idle State ..........................17 Figure 3 -2: Menus ............................. 19 Figure ...
- Page 6 420HD IP Phone with Microsoft Lync List of Tables Table 2 -1: Font View Description ........................12 Table 2 -2: Rear View Description ........................13 Table 3 -1: LCD in Idle State ..........................17 Table 3 -2: Softkeys ............................18 Table ...
- Page 7 Notices Notice This document shows how to use the AudioCodes 420HD IP Phone with Microsoft Lync. Information contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee accuracy of printed material after the Date Published nor can it accept responsibility for errors or omissions.
- Page 8 420HD IP Phone with Microsoft Lync Related Documentation Document Name 400HD IP Phone with Microsoft Lync Release Notes 420HD IP Phone with Microsoft Lync Administrator’s Manual 420HD IP Phone with Microsoft Lync Quick Guide User's Manual Document #: LTRT-11891...
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Page 9: Introducing Audiocodes' 420Hd Ip Phone
About AudioCodes' Series of High Definition IP Phones AudioCodes Series of High Definition IP Phones offers a new dimension of voice call quality and clarity for the IP Telephony market. This new series of IP Phones further expands AudioCodes’... - Page 10 420HD IP Phone with Microsoft Lync Reader's Notes User's Manual Document #: LTRT-11891...
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Page 11: Setting Up The Phone
2 . Setting up the Phone User's Manual Setting up the Phone Unpacking When unpacking, ensure that the following items are present and undamaged: 420HD IP Phone / Stand Handset / Cord Cat 5e Ethernet Cable AC Power Adapter (Optional) If anything appears to be missing or broken, contact the distributor from whom you purchased the phone for assistance. -
Page 12: Figure 2 -1: Front View
420HD IP Phone with Microsoft Lync Figure 2 -1: Front View Table 2 -1: Font View Description Item # Label/Name Description Flashing blue light visually indicates an incoming call. Ring LED Interactive screen displaying calling information, enabling you to set up phone features. -
Page 13: Rear View
2 . Setting up the Phone User's Manual Item # Label/Name Description MENU Accesses menus (1) Call Log (2) Directory (3) Speed Dial (4) Settings (5) Status (6) Administration. REDIAL Accesses a list of recently dialed numbers; one can be selected to redial. TRANSFER Transfers a call. -
Page 14: Cabling
If the LAN to which the phone is connected supports Power over Ethernet (PoE), no AC adapter is required; the phone receives power from the Ethernet network. Prior to connecting power, refer to the Compliancy and Regulatory Information at www.audiocodes.com/library. User's Manual Document #: LTRT-11891... -
Page 15: Mounting The Phone
2 . Setting up the Phone User's Manual Mounting the Phone The phone can be mounted on a: 2 .4.1 Desk (see Section below) 2 .4.2 Wall (see Section on page 16) 2.4.1 Desktop Mounting This section shows how to place the phone on a desk or flat surface. -
Page 16: Wall Mounting
420HD IP Phone with Microsoft Lync 2.4.2 Wall Mounting This section shows you how to mount the phone on a wall or wall plate. To mount the phone on a wall: Attach the stand of the phone for the purpose of a wall mounting: Detach the base. -
Page 17: Getting Started
3 . Getting Started User's Manual Getting Started This section gets you started with the 420HD IP Phone. The phone features an LCD, providing an intuitive, menu-driven user interface for configuring the device and viewing call information. This section shows how to use the phone’s LCD but before using the LCD, you must sign in. Getting Acquainted with the LCD This section gets you acquainted with the LCD. -
Page 18: Softkeys
420HD IP Phone with Microsoft Lync Softkeys The table below describes softkeys displayed in the LCD according to menu level currently accessed. To use a softkey, press the key located on the device directly below it. Table 3 -2: Softkeys Softkey Description Missed... -
Page 19: Navigating To Menu Items
3 . Getting Started User's Manual Navigating to Menu Items Menus are used to access information and to configure the phone. For example, select the: Personal directory item under the Directory menu to add contacts Missed Calls item under the Call Log menu to view missed calls and to reply to them ... -
Page 20: Entering Numbers, Alphabetical Letters And Symbols
420HD IP Phone with Microsoft Lync To access the menus: Press the MENU key located on the device. To navigate to menu items: Press the navigation control's lower rim -OR- press the menu item's number, e.g., press 3 to navigate to Speed Dial. -
Page 21: Figure 3 -4: Entering A Symbol (E.g., A Period)
3 . Getting Started User's Manual To enter a symbol (e.g., period /full stop): First select alphabet mode lower case letters, i.e., abc, as described above (mandatory). Press the 1 key on the keypad; a semi-colon is entered. Immediately press it again; a colon is entered. -
Page 22: Signing In
420HD IP Phone with Microsoft Lync Signing In This section shows how to sign in. To sign in with your user password (default sign-in method): Note: You can sign in with your user password (default sign-in method) or with your PIN code provided by your IT administrator. -
Page 23: Signing Out
3 . Getting Started User's Manual To sign in with your PIN code: In step 4 of the previous method, instead of entering your Password, navigate down to the Switch sign-in method screen: Press the Select softkey; the sign in method switches to signing in via PIN code. Navigate to the Phone number screen and enter the phone number: Navigate to the PIN code screen: Enter the PIN and press the Sign in softkey that's enabled after entering the first character... -
Page 24: Displayed Messages
420HD IP Phone with Microsoft Lync Displayed Messages Messages indicating processes in progress, displayed in the LCD, include: Table 3 -3: Displayed Messages Indicating Processes In Progress Message Description Initializing Initializing Discovering LLDP Discovering VLAN using Link Layer Discovery Protocol (LLDP) Discovering CDP Discovering VLAN using Cisco Discovery Protocol (CDP) ) Acquiring IP... -
Page 25: Customizing Your Phone
4 . Customizing Your Phone User's Manual Customizing Your Phone This section shows you how to customize your phone for enhanced usability. Changing the LCD Language The LCD supports multiple languages. English is the default but you can change it to another. ... -
Page 26: Selecting Ring Tone
420HD IP Phone with Microsoft Lync Selecting Ring Tone The phone provides a selection of ring tones that you can choose from to indicate incoming calls. If line extensions are defined on your phone, you can assign a ring tone per line extension. ... -
Page 27: Enabling Call Waiting
4 . Customizing Your Phone User's Manual Enabling Call Waiting You can enable or disable the call waiting feature. To enable or disable call waiting: Access the Call Waiting screen (MENU key > Settings menu > Call Waiting submenu). Navigate to and select: ... -
Page 28: Setting Date And Time
420HD IP Phone with Microsoft Lync Setting Date and Time Date and time is automatically retrieved over the Internet from the deployed Network Time Protocol (NTP) server, enabled by your administrator. Attempting to set date and time results in this prompt: To configure the NTP server, see the 420HD IP Phone Administrator’s Manual. -
Page 29: Changing Lcd Contrast Level
4 . Customizing Your Phone User's Manual Changing LCD Contrast Level The LCD supports 30 different contrast levels. To define the LCD's contrast level: Access the LCD Contrast submenu (MENU key > Settings menu > LCD Contrast submenu). Navigate to the contrast level that suits you best (0 to 30) (press the navigation control's left or right rim). -
Page 30: Defining Lcd Backlight Timeout
420HD IP Phone with Microsoft Lync Defining LCD Backlight Timeout You can define how long the phone’s backlight will stay on when the phone is idle. When this duration times out, the backlight switches off. For the backlight to never time out, you can select the Always on option. -
Page 31: Selecting An Answering Device
4 . Customizing Your Phone User's Manual Selecting an Answering Device You can select which audio device (speaker or headset) is activated when you answer calls (by pressing the Accept softkey or lifting the handset) or when you dial calls (by pressing the number keys on the keypad and then pressing the Dial softkey). -
Page 32: Defining Location
420HD IP Phone with Microsoft Lync Defining Location You can define location. To define location: Access the Location screen (MENU key > Settings menu > Location submenu). User's Manual Document #: LTRT-11891... -
Page 33: Adjusting Volume
4 . Customizing Your Phone User's Manual Adjusting Volume You can adjust the volume of the phone's: Ring Tones (e.g., dial tone) Handset Speakerphone Headset 4.9.1 Adjusting Ring Volume You can adjust the volume of the ring indicating an incoming call. ... -
Page 34: Adjusting Handset Volume
420HD IP Phone with Microsoft Lync 4.9.3 Adjusting Handset Volume The volume of the handset can be adjusted during a call or when making a call. After changing the volume, the newly adjusted level applies to all subsequent handset use. ... -
Page 35: Adjusting Headset Volume
4 . Customizing Your Phone User's Manual 4.9.5 Adjusting Headset Volume The volume of the headset can only be adjusted during a call. Once you have changed the volume level, the volume applies to all subsequent headset use. To adjust the headset volume: During a call, press the HEADSET key. -
Page 36: Defining Call Forwarding
420HD IP Phone with Microsoft Lync 4.10 Defining Call Forwarding This feature enables you to automatically redirect an incoming call to another phone number if a user-defined condition is met, e.g., if the line is busy. To define call forwarding: Press the Forward softkey when the LCD is in idle state: To forward to voice mail: In the Automatic Forward screen, navigate to Forward to Voice Mail and press the Select softkey;... -
Page 37: Managing Your Personal Directory
4 . Customizing Your Phone User's Manual 4.11 Managing Your Personal Directory You can add contacts to the Personal Directory and edit and delete them if necessary. After 6 .3 adding a contact, you can call the contact directly from the directory (see Section on page 54). -
Page 38: 4.11.3 Editing Contact Information
420HD IP Phone with Microsoft Lync To add a contact to the phone directory: Access the Personal directory. Select New contact (press the Select softkey): In the Modify contact screen, key in the ‘Name’ of the new contact (see Section ... -
Page 39: 4.11.4 Deleting A Contact
4 . Customizing Your Phone User's Manual Press the Edit softkey: Modify the contact’s details and press the Save softkey. Note: You cannot modify Corporate directory contacts. 4.11.4 Deleting a Contact This section shows how to delete a contact from the directory. ... -
Page 40: 4.11.5 Searching For A Contact
420HD IP Phone with Microsoft Lync 4.11.5 Searching for a Contact The search feature enables you to quickly and easily locate a contact in the directory. The feature is especially useful if you have a long list of contacts. To search for a contact: Access the phone directory. - Page 41 4 . Customizing Your Phone User's Manual To assign a phone number to a key: Access the Speed Dial screen (MENU key > Speed Dial menu). Navigate to an Empty speed dial key (unassigned) and press the Select softkey; the selected speed dial key, #6 in the example below, is displayed: Notes: ...
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Page 42: 4.12.2 Editing A Speed Dial Assignment
420HD IP Phone with Microsoft Lync 4.12.2 Editing a Speed Dial Assignment You can edit a speed dial assignment. To edit: Access the Speed Dial screen (MENU key > Speed Dial submenu). Navigate down to the speed dial key to edit and press the Select softkey. Modify the fields as required. -
Page 43: Changing Your Presence Status
4 . Customizing Your Phone User's Manual 4.13 Changing your Presence Status You can assign a presence status to control whether you want people to contact you and, if so, how. By default, your status is based on your Lync client. Note: ... - Page 44 420HD IP Phone with Microsoft Lync Reader's Notes User's Manual Document #: LTRT-11891...
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Page 45: Performing Basic Operations
5 . Performing Basic Operations User's Manual Performing Basic Operations This section shows basic phone operations. Using Audio Devices You can use one of the following audio devices on the phone for speaking and listening: Handset: To make a call or answer a call, lift the handset off the cradle. ... -
Page 46: Dialing
420HD IP Phone with Microsoft Lync 5.2.1 Dialing This section shows how to dial. To dial, either (1) key-in the number on the keypad (2) press the speaker key and enter the number (3) press the speaker key or lift the handset and enter a URL address (e.g., host and domain name, or IP address) or alphabetical letters (e.g., tvservice). -
Page 47: Dialing A Missed Call
5 . Performing Basic Operations User's Manual Navigate to and select the number to redial. Press the Dial softkey or press the OK key. 5.2.3 Dialing a Missed Call The phone logs all missed calls. The LCD in idle state displays the number of missed calls (if any): ... -
Page 48: Rejecting Incoming Calls
420HD IP Phone with Microsoft Lync Press the headset key (ensure that the headset is connected to the phone) -or- Press the speaker key -or- Press the Accept softkey (the speaker is automatically activated) icon and the caller’s details and call duration: When you answer, the LCD displays the Note: HD in the LCD indicates a high-definition call (using a wideband voice coder). -
Page 49: Ending An Established Call
5 . Performing Basic Operations User's Manual Ending an Established Call You can end an established call. To end an established call: Return the handset to the phone cradle if it was used to take the call -or- ... -
Page 50: Viewing Missed, Received And Dialed Calls
420HD IP Phone with Microsoft Lync Viewing Missed, Received and Dialed Calls Your phone logs missed, received and dialed calls. In idle state, the LCD displays 'Missed' and the number of missed calls (if any). To view missed calls: ... - Page 51 5 . Performing Basic Operations User's Manual Save = saves the related information about the call entry in the personal directory (for 4 .11 adding a contact in the directory, see Section on page 37). Detail = accesses the Call Details screen, which displays details of the call entry: The Call Details screen displays the following logged call information: ...
- Page 52 420HD IP Phone with Microsoft Lync Reader's Notes User's Manual Document #: LTRT-11891...
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Page 53: Performing Advanced Operations
6 . Performing Advanced Operations User's Manual Performing Advanced Operations This section shows how to perform advanced operations. Answering Waiting Calls You can accept a call on an extension on which there already is an active call. To answer a waiting call: A call with Brad is in progress A call comes in from Ido = call waiting... -
Page 54: Placing Calls On Hold
420HD IP Phone with Microsoft Lync Placing Calls On Hold 6 .1 You can place a call on hold, to answer a second incoming call (see Section on page 53) or to make another call. To place a call on hold: ... -
Page 55: Transferring Calls
6 . Performing Advanced Operations User's Manual Transferring Calls You can transfer a call to another party by pressing the Trans softkey. You can perform an attended transfer OR a semi-attended transfer. Transfer Method When Attended Transfer During an established call with Phone 2 you understand that they need to talk to Phone 3 so you press the New Call softkey and establish a call with Phone 3;... -
Page 56: Semi-Attended Transfer
420HD IP Phone with Microsoft Lync 6.5.2 Semi-Attended Transfer To do a semi-attended transfer: During a call with Brad, he asks you (Mike) to transfer him to Ido, press the Trans softkey: Enter Ido's number and then press the Trans softkey; your phone (Mike's) disconnects and Brad is transferred to Ido: This is a semi-attended transfer. -
Page 57: Muting Calls
6 . Performing Advanced Operations User's Manual Muting Calls You can mute the microphone of the handset, headset, or speakerphone during a call so that the other party cannot hear you. While the call is muted you can still hear the other party. Muting calls can also be used during conference calls. - Page 58 420HD IP Phone with Microsoft Lync Reader's Notes User's Manual Document #: LTRT-11891...
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Page 59: Troubleshooting
7 . Troubleshooting User's Manual Troubleshooting Use this section if a problem with your phone occurs. If this section does not facilitate resolving the issue, contact your system administrator. Table 7 -1: Troubleshooting Symptom Problem Corrective Procedure Verify that the AC/DC power adapter is attached Phone is off Phone is not... - Page 60 AudioCodes 400HD Series of High Definition IP Phones HD VoIP 420HD IP Phone User’s Manual 420HD IP Phone with Microsoft Lync Version 2.0.1 www.audiocodes.com...