Page 1 AudioCodes Series of High Definition IP Phones HD VoIP Administrator’s Manual 400HD Series IP Phones ® ™ for Microsoft Skype for Business Version 3.0.1...
Page 3: Table Of Contents
Configuring Language ..................... 52 3.2.2 Configuring a Personal Directory ................53 3.2.3 Configuring Function Keys..................55 3.2.3.1 405HD and 420HD Phones ..............55 3.2.3.2 430HD and 440HD Phones ..............58 3.2.4 Configuring Programmable Keys using the Web Interface ........61 3.2.4.1 430HD and 440HD Phones ..............61 3.2.4.2...
Page 4 3.3.13.4 Configuring RTCP Extended Report ............95 3.3.14 Enabling Paging ....................... 96 3.3.15 Enabling Barge-in ....................99 3.3.16 Enabling VocaNOM on the 405HD and 420HD Phones ........100 3.3.17 Configuring a Dedicated Voicemail Server ............101 3.3.18 Securing Voicemail Access by PIN Code Authentication ........102 3.3.19 Setting up a Cloud User's Voicemail / MWI ............103...
Page 5 Administrator's Manual Contents Music on Hold (MoH) ..................133 Configuring Timeout for 'Inactive' Status to change to 'Away' ..... 134 Group Call Pickup (GCP) ................... 134 Location ......................135 Configuring Skype for Business Server for SRTP / TLS ........ 135 Updating Device Firmware from the Skype for Business Server ....
Page 6 400HD Series for Skype for Business Upgrading Phone Firmware ................179 Manually Checking Phone Firmware vs Firmware on Provisioning Server . 179 Enabling/Disabling Device Update ..............181 Administration ....................182 5.4.1 Managing Users .....................182 5.4.2 Restoring Defaults ....................183 5.4.3 Restarting the Phone .....................183 Enabling Remote Management .................
Page 7 B.4.3 Making Sure Using the Phone Screen ..............217 C Specifications ....................219 C.1 405HD Model IP Phone ..................219 C.2 430HD and 440HD IP Phones ................222 C.3 450HD IP Phone ....................225 C.4 SIP Support (RFC, Headers) ................228 C.4.1...
Page 8 Figure 2-24: Policy Settings – Available Options ................... 34 Figure 2-25: Policy Settings – Summary ....................35 Figure 2-26: DHCP GUI - Policy Name: AudioCodes IPP User Class ........... 35 Figure 2-27: Web Interface - Configuration File ..................37 Figure 2-28: Web Interface – Loading a New Configuration File ............38 Figure 3-1: Web Interface - Network Settings –...
Page 9 Figure 3-38: Web Interface – Services - Paging ..................99 Figure 3-39: Web Interface – Services – Paging Enabled – Barge-in ........... 99 Figure 3-40: Web Interface – Enabling VocaNOM – 420HD and 405HD Phones .......100 Figure 3-41: Web Interface – Services - MWI ..................101 Figure 3-42: Web Interface –...
Page 10 Figure 4-28: Popup Menu: 'Disconnect' Enabled, 'Phone Pairing' Disabled ........158 Figure 4-29: BToE Disconnected ......................159 Figure 4-30: Popup Menu: BToE Disconnected ...................159 Figure 4-31: Start > Programs > AudioCodes > BToE Controller ............160 Figure 4-32: Sign-in Request Prompt ....................161 Figure 4-33: Web Interface - Configuration File ...................164 Figure 4-34: Skype for Business Client –...
Page 11 Administrator's Manual Contents Figure 8-3: Web Interface - Configuration File ..................204 Figure 8-4: Web Interface - Load New Configuration File ..............204 Figure 8-5: Web Interface - Restart System ..................205 Figure 8-6: Confirmation Prompt ......................205 Figure A-1: Web Interface - Static DNS Record ...................207 Figure A-2: HTTPS Redirect Server Directing Phones to Provisioning Server ........209 Figure B-1: Identifying Recovery Mode ....................211 Figure B-2: Verifying Recovery Mode in Wireshark ................211...
Page 12 Table 2-3: DHCP Option 120 Configuration Reference ................. 22 Table 2-4: DHCP Option 120 Configuration Reference ................. 22 Table 2-5: DHCP User Class Entry for Each AudioCodes Phone Model Deployed ......25 Table 2-6: Forcing Sign-In with PIN Code ....................39 Table 2-7: Online Sign-In ........................
Page 13 Table 7-6: Core Dump Parameter ......................199 Table A-1: Static DNS Record Parameters ..................208 Table B-1: Configuring tftpd64 Settings ....................213 Table C-1: 405HD Model IP Phone Specifications ................219 Table C-2: 430HD and 440HD IP Phone Specifications ..............222 Table C-3: 450HD IP Phone Specifications ..................225 Table C-4: Supported IETF RFCs ......................228...
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Page 15: Customer Support
This document is subject to change without notice. Date Published: Aug-14-2017 Trademarks AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP, User Management Pack, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice and CloudBond are trademarks or registered trademarks of AudioCodes Limited.
Page 16: Related Documentation
400HD Series for Skype for Business Related Documentation Document Name 405HD IP Phone User’s Manual 420HD IP Phone User’s Manual 430HD and 440HD IP Phone User’s Manual 450HD IP Phone User’s Manual 405HD IP Phone Quick Guide 420HD IP Phone Quick Guide...
Page 17: Introduction
Introduction This Administrator's Manual is intended for administrators responsible for provisioning AudioCodes' 400HD Series of IP Phones deployed with Microsoft Skype for Business in an enterprise network. AudioCodes' 400HD Series of IP Phones includes the 405HD, 420HD, 430HD, 440HD and 450HD models.
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Page 19: Automatic Mass Provisioning Of Ip Phones Using Dhcp
2. Automatic Mass Provisioning of IP Phones using DHCP Automatic Mass Provisioning of IP Phones using DHCP This section shows how to automatically provision a mass deployment of AudioCodes IP phones in a Microsoft Skype for Business environment. Note: Instead of using DHCP as the automatic provisioning method, you can alternatively use Static DNS Record or SIP SUBSCRIBE and NOTIFY messages (see Appendix A).
Page 20: Figure 2-1: Setting Up Automatic Provisioning
400HD Series for Skype for Business Figure 2-1: Setting up Automatic Provisioning Prepare the Microsoft Skype for Business environment for IP phones, e.g., configure the DHCP server with DHCP Option 160 to point to the provisioning server’s URL Without signing in, save a single phone’s default configuration as a .cfg file, using the Web interface Configure this single phone to perform according to your specific performance requirements in the enterprise...
Page 21: Preparing The Microsoft Skype For Business Environment For Ip Phones
Administrator's Manual 2. Automatic Mass Provisioning of IP Phones using DHCP Preparing the Microsoft Skype for Business Environment for IP Phones Before plugging in and playing the IP phones in an enterprise's Microsoft Skype for Business environment, make sure the environment is ready for them. To prepare it for IP phones, you must set up: Front End Skype for Business Server Domain Controller, including:...
Page 22: Dhcp Option 43
400HD Series for Skype for Business 2.1.1.1 DHCP Option 43 Option 43 comprises the five sub-options 001-005 shown in the figure above and in the table below. These point the phone to the location of the Certificate Provisioning service on the Skype for Business server.
Page 23: Dhcp Scope Option
2. Automatic Mass Provisioning of IP Phones using DHCP 2.1.1.5 DHCP Scope Option Use a DHCP Scope Option if vendor phones other than those of AudioCodes are deployed in the same enterprise as AudioCodes' phones and a DHCP Option cohabitation issue consequently occurs.
Page 24: Figure 2-5: Dhcp User Classes
Bytes window in Wireshark below for an example of the 420HD phone, and see the table below for the other AudioCodes phone models) to be sent from the phone during DHCP Discover via Option 77 (supported by DHCP Server 2008). Do this for each AudioCodes phone model so that a User Class entry for each model deployed will exist when completed.
Page 25: Figure 2-7: Packet Bytes Window
Administrator's Manual 2. Automatic Mass Provisioning of IP Phones using DHCP Figure 2-7: Packet Bytes Window Make sure one DHCP User Class entry exists for each AudioCodes phone model deployed in the enterprise. Figure 2-8: DHCP User Classes Table 2-5: DHCP User Class Entry for Each AudioCodes Phone Model Deployed...
Page 26: Figure 2-9: Set Predefined Options
Figure 2-9: Set Predefined Options From the 'Option class' dropdown, select DHCP Standard Options, and then click Add… Figure 2-10: Predefined Options and Values Add the AudioCodes 160 Option as shown below, and then click OK. Administrator's Manual Document #: LTRT-09943...
Page 27: Figure 2-11: Option Type - Add Audiocodes 160 Option
DHCP Option 160 in the enterprise's DHCP server. Decide if the DHCP Scope Option needs to be assigned to phones in a specific VLAN (Scope), or to the entire server (acrtplab-ad.audiocodes.local) for IPv4 addresses. VLAN Scope Assign to a specific VLAN (Scope of IP addresses such as the Scope below 172.17.0.0, or to multiple Scopes, to be performed separately on each Scope).
Page 28: Figure 2-13: 'Scope Leased' Folder - Configure Options
'Scope Options' and select Configure Options… Figure 2-14: Configure Options 1 -OR- Server Option If assigning to the entire server (acrtplab-ad.audiocodes.local), select the 'Server Options' folder under server IPv4, right-click 'Server Options' and select Configure Options... Administrator's Manual Document #: LTRT-09943...
Page 29: Figure 2-15: Configure Options 2
Scopes on the server, they can also be selected, but this is typically not needed. Figure 2-16: Server Options Click Apply and then follow the same procedure to add the 405HD, 420, 430HD, 440HD and 450HD User Classes. After adding them, click OK. Version 3.0.1...
Page 30: Figure 2-17: Five Scope Options Created
400HD Series for Skype for Business You have successfully created five separate Scope Options that will only allow AudioCodes phones to connect to the IP Phone Manager when they boot up and will not allow other vendor phones from receiving AudioCodes' IP Phone Management Server as their configuration server.
Page 31: Figure 2-19: Dhcp Policy Configuration Wizard - Policy Name
Administrator's Manual 2. Automatic Mass Provisioning of IP Phones using DHCP Figure 2-19: DHCP Policy Configuration Wizard – Policy Name In the 'Policy Name' field, enter the name of the policy and click Next. Figure 2-20: DHCP Policy Configuration Wizard - Add Version 3.0.1 400HD Series for Skype for Business...
Page 32: Figure 2-21: Add/Edit Condition
From the 'Value' dropdown, select the relevant user class created in the previous step (420HD / 430HD / 440HD / 450HD / 405HD) and then click Add. After each relevant User Class has been added, click Ok; the policy conditions screen...
Page 33: Figure 2-22: Policy Conditions
Administrator's Manual 2. Automatic Mass Provisioning of IP Phones using DHCP Figure 2-22: Policy Conditions Click Next; the policy settings screen opens: Figure 2-23: Policy Settings – IP Address Range for the Policy Version 3.0.1 400HD Series for Skype for Business...
Page 34: Figure 2-24: Policy Settings - Available Options
From the 'Vendor class' dropdown, select DHCP Standard Options, as shown above. Scroll down in the 'Available Options' pane until you locate the predefined Audiocodes Option160 option, and then select it. In the 'String value' field, enter the correct provisioning URL, and click Next; the Summary screen opens, shown in the figure on the next page.
Page 35: Figure 2-25: Policy Settings - Summary
Click Finish to complete the settings. Make sure the new policy name is displayed in the DHCP GUI, as shown in the figure below: Figure 2-26: DHCP GUI - Policy Name: AudioCodes IPP User Class Version 3.0.1 400HD Series for Skype for Business...
Page 36: Making Sure The Dhcp Server Is Correctly Configured For Auto Provisioning
400HD Series for Skype for Business 2.1.2 Making Sure the DHCP Server is Correctly Configured for Auto Provisioning After creating a .cfg configuration file (see Section 2.2), place it - and the software file (img) and other files such as tone files - on a provisioning server from where the IP phones can download and install it.
Page 37: Creating A Configuration File For Auto Provisioning
Administrator's Manual 2. Automatic Mass Provisioning of IP Phones using DHCP Creating a Configuration File for Auto Provisioning Most phones deployed in an enterprise typically require identical configuration settings. Best practice for creating a configuration file for auto provisioning is to: Without signing in, use the Web interface to save a single phone’s default configuration (factory settings) as a .cfg file.
Page 38: Configuring The Phone According To Requirements
400HD Series for Skype for Business 2.2.2 Configuring the Phone According to Requirements You must configure a phone according to your specific requirements in the enterprise.  To configure a phone according to your specific requirements in the enterprise: Use Section as reference.
Page 39: Signing In To The Phone
Administrator's Manual 2. Automatic Mass Provisioning of IP Phones using DHCP Navigate to the folder in which you stored the delta configuration .cfg file, select it, and then click Submit; the configuration file is loaded to the phone. 2.2.5.2 Signing In to the Phone For instructions on how to sign in through the phone's screen, see the phone's User’s ...
Page 40: Online Sign-In Through Microsoft's Cloud Pbx
400HD Series for Skype for Business 2.2.5.7 Online Sign-in through Microsoft's Cloud PBX Users can sign in, connect and authenticate with Microsoft's Cloud PBX (online sign-in), Microsoft's cloud-hosted version of enterprise voice. The phone features two sign-in method options allowing users to connect to Microsoft's Cloud PBX: ADAL (Azure AD Authentication Library) that is based on OAuth 2.0 (RFC 6749).
Page 41: Copying The Configuration File To The Provisioning Server
Administrator's Manual 2. Automatic Mass Provisioning of IP Phones using DHCP  To sign-in using the Configuration File: Open the Configuration File page in the Web interface (Management tab > Manual Update > Configuration File). Configure the parameter using the table below as reference. Table 2-7: Online Sign-In Parameter Description...
Page 42: Troubleshooting Automatic Provisioning
400HD Series for Skype for Business Troubleshooting Automatic Provisioning 2.5.1 Using the Phone Screen Use the table below to help troubleshoot deployment problems that can occur after preparing the enterprise network environment for IP phone deployment. Tip: Use the first phone that you deploy as an indicator for the entire deployment. If the first phone plugs in and plays without irregularities, all phones deployed after it should also.
Page 43 Administrator's Manual 2. Automatic Mass Provisioning of IP Phones using DHCP Problem / Phone Screen Notification Corrective Action "Location look-up failed. management shell in the Skype for Business Please enter your address." server. Phone Screen Notification: The LAN link is disconnected. This is a general "LAN Link failure"...
Page 44: Using The Web Interface
400HD Series for Skype for Business 2.5.2 Using the Web Interface This section shows how to use the Web interface to troubleshoot problems.  To use the Web interface to troubleshoot: Obtain the phone's IP address if the DHCP server successfully automatically provided one: Press the MENU key on the dial pad and in the phone's screen, navigate to and select Status >...
Page 45: Manual Configuration Of A Single Ip Phone
Administrator's Manual 3. Manual Configuration of a Single IP Phone Manual Configuration of a Single IP Phone Most phones in an enterprise typically require identical configuration settings. Best practice is therefore to manually configure a single IP phone with the settings you require, and then to use the delta configuration (the difference between the default and your configured settings) to automatically provision all phones in the enterprise via DHCP.
Page 46: Figure 3-1: Web Interface - Network Settings - Static Ip
400HD Series for Skype for Business  To change LAN Connection Type in the Web interface: Open the Network Settings page (Configuration tab > Network Connections menu > Network Settings) and select the Static IP option: Figure 3-1: Web Interface - Network Settings – Static IP Configure the parameters using the table below as reference and click Submit.
Page 47: Figure 3-2: Web Interface - Network Settings - Automatic Ip (Dhcp)
Administrator's Manual 3. Manual Configuration of a Single IP Phone Select the Automatic IP (DHCP) option:  Figure 3-2: Web Interface - Network Settings - Automatic IP (DHCP) The following parameters can be configured: Table 3-2: Network Settings - Automatic IP (DHCP) Parameter Description IP Type...
Page 48 400HD Series for Skype for Business Parameter Description Primary DNS - Manual Enables setting the primary DNS manually. [network/lan/dhcp/primary_dns/enabled] [0] Disable (default)  [1] Enable  Note: If enabled, network/lan/fixed_ip/primary_dns must be set. Secondary DNS - Manual Enables setting the secondary DNS manually. network/lan/dhcp/secondary_dns/enabled [0] Disable (default) ...
Page 49: Configuring Lan Port / Pc Port
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.1.2 Configuring LAN Port / PC Port Port settings can be configured using the Web interface or Configuration File. Note: The optional values of the configuration file parameters are enclosed in square brackets while its corresponding Web interface values are written outside the square brackets, for example, [1] Enable.
Page 50: Configuring Vlan Settings
400HD Series for Skype for Business 3.1.3 Configuring VLAN Settings VLAN settings can be configured using the Web interface, Configuration File, or the phone's screen.  To configure the phone’s VLAN settings using the Web interface: Open the Network Settings page (Configuration tab > Network Connections menu >...
Page 51 Administrator's Manual 3. Manual Configuration of a Single IP Phone  To configure the phone’s VLAN settings from the phone's screen: Press the phone's MENU hard key when the screen is in idle display and then in the Menu screen that opens, navigate to and select the Administration option. Enter the same password you use to access your PC, and then OK;...
Page 52: Configuring Personal Settings
400HD Series for Skype for Business Configuring Personal Settings 3.2.1 Configuring Language This section describes how to configure the language displayed in the phone screen. Language displayed can be configured using the Web interface or Configuration File.  To choose a language using the Web interface: Open the Language page (Configuration >...
Page 53: Configuring A Personal Directory
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.2.2 Configuring a Personal Directory This section shows how to configure the Personal Directory.  To configure a Personal Directory: Open the Directory page (Configuration tab > Personal Settings > Directory). Figure 3-6: Web Interface –...
Page 54 400HD Series for Skype for Business  To edit a contact: If the contact does not appear in the displayed Directory list, then from the ‘Directory Page’ drop-down list, select the page in the directory that you want displayed. In the Directory list, click the number that appears in the ‘No.’ column corresponding to the contact you want to edit;...
Page 55: Configuring Function Keys
Function Keys do not apply to the 450HD phone. 3.2.3.1 405HD and 420HD Phones On the 405HD and 420HD phones you can configure Function Keys as Speed Dials, or you can configure Function Keys for Paging. You can use the Web interface or Configuration File to do it.
Page 56: Table 3-6: Speed Dial Parameter
400HD Series for Skype for Business 3.2.3.1.2 Configuring a Function Key as a Speed Dial using the Configuration File Note: The phone’s speed dials can be defined in a simple text-based editor, placed on a server (e.g., HTTP or FTP/TFTP), and then uploaded to the phone using the Configuration File.
Page 57: Figure 3-9: Web Interface - Function Keys - Paging
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.2.3.1.3 Configuring a Function Key for Paging using the Web Interface This section shows how to configure a function key as a Speed Dial. Up to nine can be configured for paging, allowing the user to page up to nine paging groups. ...
Page 58: 430Hd And 440Hd Phones
400HD Series for Skype for Business In the 'Paging Multicast' field, enter the paging group's multicast IP address. Default = 224.0.1.0. For phones to be in a group, all must be configured with the same multicast address. In the 'Paging Port' field, enter the group's port. Default: 8888. For phones to be in a group, all must be configured with the same port.
Page 59: Figure 3-12: Web Interface - Function Keys - Paging
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.2.3.2.2 Configuring a Function Key for Paging using the Web Interface You can configure a Function Key in order to page a group (see Section 3.3.14 for detailed information about the paging feature). Up to 12 Function Keys can be configured for paging, allowing the user to page up to 12 paging groups.
Page 60 400HD Series for Skype for Business In the 'Paging Port' field, enter the group's port. Default: 8888. For phones to be in a group, all must be configured with the same port. Click Submit. 3.2.3.2.3 Saving Configured Speed Dials in a cfg File In the Web interface, after configuring Speed Dials you can save the configuration in a cfg file on your computer and load it to other phones.
Page 61: Configuring Programmable Keys Using The Web Interface
3. Manual Configuration of a Single IP Phone 3.2.4 Configuring Programmable Keys using the Web Interface Note: Not applicable to the 405HD and 420HD phones. 3.2.4.1 430HD and 440HD Phones Six programmable keys, located next to the phone screen, three on each side, are labelled 1-6 in the Web interface and 12-17 in the Configuration File.
Page 62: Figure 3-16: Web Interface - Programmable Keys
400HD Series for Skype for Business 3.2.4.1.2 Configuring a Programmable Key for Paging using the Web Interface The key lets you page (make a live announcement) from a phone to a group of phones, to notify a team - for example - that a meeting is about to commence at a certain venue. Note: •...
Page 63: Figure 3-18: Web Interface - Programmable Line Keys - Selecting A Key Event
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.2.4.1.3 Configuring a Programmable Key as a Key Event in the Web Interface Key Events let users quickly access Calendar, Dialed numbers, Missed Calls, Received Calls, Directory, DnD All, and/or Forward All. ...
Page 64: 450Hd Phone
400HD Series for Skype for Business 3.2.4.2 450HD Phone Eight programmable keys (1-8) can be configured using the Web interface. You can configure any one as: VocaNOM  Speed Dial / Speed Dial+BLF  Paging  Key Event (see below). Lets the user quickly access Dialed numbers, Missed Calls, ...
Page 65: Figure 3-22: Web Interface - Programmable Keys
Administrator's Manual 3. Manual Configuration of a Single IP Phone From the 'Key Type' field, select Speed Dial; the page extends to display the 'Key Label' and 'Line Speed Dial Number' fields. Enter a Key Label, i.e., the name of the person to whose phone number this speed dial will dial.
Page 66: Figure 3-23: Web Interface - Programmable Keys - Key Event
400HD Series for Skype for Business 3.2.4.2.4 Configuring a Programmable Key as a Key Event using the Web Interface  To configure a Programmable Key as a Key Event in the Web interface: From the 'Line Key' dropdown in the Programmable Keys page, select any value from 1-8.
Page 67: Configuring Programmable Keys Using The Configuration File
Configuring Programmable Keys using the Configuration File This section shows how to configure a programmable key using the Configuration File. Note: Not applicable to the 405HD and 420HD phones. 3.2.5.1 430HD and 440HD Phones This section shows how to configure a programmable key on the 430HD and 440HD Phones using the Configuration File.
Page 68: 450Hd Phone
400HD Series for Skype for Business 3.2.5.2 450HD Phone This section shows how to configure a programmable key on the 450HD phone using the Configuration File.  To configure a Programmable Key using the Configuration File: Open the Configuration File page (Management tab > Manual Update > ...
Page 69 Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.2.5.2.1 Saving Configured Programmable Keys in a cfg File After configuring Speed Dials or Speed Dials+BLFs (presence) in the Web interface, you can save the configuration in a cfg file on your computer and load it to other phones. ...
Page 70: Configuring Tones
400HD Series for Skype for Business 3.2.6 Configuring Tones This section shows how to configure ring tones using the Web interface or Configuration File and how to upload them to the phone. 3.2.6.1 Configuring CPT Regional Settings It’s important to match your phone’s Call Progress Tones (CPT) to the country in which your phone is located.
Page 71 Administrator's Manual 3. Manual Configuration of a Single IP Phone Parameter Description [Australia] Australia  [USA] USA  [India] India  Enables the user-defined CPT. When this parameter is [voip/regional_settings/use_config_file_values] enabled, the ‘selected_country’ parameter is not relevant and the CPT values below can be determined by the user.
Page 72: Uploading Ring Tones
400HD Series for Skype for Business 3.2.6.2 Uploading Ring Tones This section shows how to upload ring tones using the Web interface or Configuration File. Note: • The ring tone file must be in WAV file format (A/Mu-Law, 8-kHz audio sample rate and 8-bit audio sample size or PCM 16-kHz audio sample rate and 16-bit audio sample size, Intel PCM encoding).
Page 73: Table 3-10: Ring Tone File Uri In The Configuration File
Administrator's Manual 3. Manual Configuration of a Single IP Phone  To define the Ring Tone File URI in the Configuration File: Open the Configuration File page (Management tab > Manual Update > • Configuration File) and use the table below as reference. Table 3-10: Ring Tone File URI in the Configuration File Parameter Description...
Page 74: Configuring Phone Screen Settings
400HD Series for Skype for Business 3.2.7 Configuring Phone Screen Settings This section shows how to configure phone screen settings using the Configuration File.  To configure phone screen settings using the Configuration File: • Open the Configuration File page (Management tab > Manual Update > Configuration File) and use the tables below as reference.
Page 75: Table 3-13: Screen Contrast Parameters - 450Hd Only
Administrator's Manual 3. Manual Configuration of a Single IP Phone Table 3-13: Screen Contrast Parameters – 450HD Only Parameter Description [personal_settings/lcd_active_mode_brightne Configures the brightness of the screen when its in 'active mode', which is - for example - after a calendar reminder pops up, or when a call comes in, or after you press a key on the dialpad, etc.
Page 76 400HD Series for Skype for Business Parameter Description [personal_settings/lcd_night_mode_brightnes Configures the brightness of the screen when its in 'night mode'. The screen changes to 'night mode' after the timout configured for 'dimmer mode' times out (see the parameter above). Either: LOW (default) •...
Page 77: Configuring Voip Settings
Administrator's Manual 3. Manual Configuration of a Single IP Phone Configuring VoIP Settings This section shows how to configure VoIP settings. Only the settings documented in this Administrator's Manual are applicable. 3.3.1 Configuring TLS/SSL over SIP This section shows how to configure TLS/SSL over SIP using the Configuration File. TLS/SSL authenticates and secures communications over SIP using certificate-based authentication and symmetric encryption keys.
Page 78: Configuring Tls/Ssl Over Sipe
400HD Series for Skype for Business 3.3.2 Configuring TLS/SSL over SIPE This section shows how to configure TLS/SSL over SIPE using the Configuration File. TLS/SSL authenticates and secures communications using certificate-based authentication and symmetric encryption keys.  To configure TLS/SSL over SIP using the Configuration File: •...
Page 79: Configuring An Outbound Proxy
Microsoft hosting partners to deploy a single instance of the Skype for Business Server software to securely and economically host multiple tenants with a rich, fully integrated UC solution. To connect the AudioCodes Skype for Business-compatible phone to a hosted Skype for Business environment, a dedicated 'Outbound Proxy' parameter is available which is used to configure the hosted service provider's domain name (FQDN).
Page 80: Configuring Dialing
400HD Series for Skype for Business 3.3.4 Configuring Dialing This section shows how to configure Dialing parameters. Only the parameters documented in this section are applicable. 3.3.4.1 Adjusting the DTMF Level Network administrators can adjust the DTMF level of the phone to suit personal requirements.
Page 81: Configuring Pause Dialing For A Speed Dial To An Ext. Behind An Ivr
Administrator's Manual 3. Manual Configuration of a Single IP Phone Parameter Description Timeout Only displayed if the 'Activate' parameter is configured to Enable. Defines the timeout (in seconds) before [voip/dialing/auto_dialing/timeout] automatic dialing occurs after the phone is off-hooked. When set to 0, automatic dialing is performed immediately.
Page 82: Table 3-20: Default Audio Device Parameter
400HD Series for Skype for Business  To select the default Audio Device using the Configuration File: Open the Configuration File page (Management tab > Manual Update >  Configuration File) and configure the parameter using the table below as reference. Table 3-20: Default Audio Device Parameter Parameter Description...
Page 83: Disabling The Phone Microphone
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.3.5 Disabling the Phone Microphone This section shows how to disable the phone's microphone, which by default is enabled. Enterprise's may require this restriction in order to enhance confidentiality in the organization.
Page 84: Configuring The Transfer Key To Perform Consultative Transfer
400HD Series for Skype for Business 3.3.6 Configuring the TRANSFER Key to Perform Consultative Transfer The phone's hard TRANSFER key by default performs blind transfer but you can change the default for the key to perform consultative transfer. You need to reconfigure the parameter 'voip/signalling/sip/hk_blind_transfer/enable' as shown in this section.
Page 85: Disabling The Bxfer (Blind Transfer) Softkey
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.3.8 Disabling the BXfer (Blind Transfer) Softkey This section shows how to disable the BXfer softkey displayed by default in the phone's screen during a call. If the network administrator disables the BXfer softkey, Hold will be displayed instead.
Page 86: Enabling Electronic Hook Switch
The headset's base unit connects to the phone's headphone port. The Audio connector connects to the headphone's port. The management connector connects to the Auxiliary port using a DHSG cable which can be ordered from AudioCodes. The feature can be enabled using the Web interface or Configuration File. The feature allows users to handle calls, i.e., answer calls and change volume level, with EHS-capable...
Page 87 The Audio connector must be connected to the headphones port. The management connector must be connected to the Auxiliary port using a DHSG-standard cable which can be ordered from AudioCodes. Version 3.0.1 400HD Series for Skype for Business...
Page 88: Disabling Audial Call Waiting Indication
400HD Series for Skype for Business 3.3.10 Disabling Audial Call Waiting Indication This section shows how to disable the audial call waiting indication (beep progress tone) so that only visual indication for call waiting occurs. Audial call waiting indication can interfere with a conversation.
Page 89: Configuring Busy On Busy
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.3.11 Configuring Busy on Busy The phone signals a 'Busy Here' message when the end user who is being called has an active Skype for Business call (an active call using the phone or any other client the user is logged in with).
Page 90: Configuring Disconnect If Handset On-Hooked After Putting Call On Hold
400HD Series for Skype for Business 3.3.12 Configuring Disconnect if Handset On-Hooked after Putting Call on Hold This section describes how to configure the phone so that when using the handset in a call, if the call is put on hold and the handset is then on-hooked, audio switches to the speaker and the call is not disconnected.
Page 91: Configuring Media Streaming
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.3.13 Configuring Media Streaming This section describes configuring the Media Streaming parameters. Only the parameters documented in this section are applicable. 3.3.13.1 Configuring Quality of Service This section shows how to configure Quality of Service (QoS) using the Web interface or Configuration File.
Page 92: Configuring Codecs
400HD Series for Skype for Business 3.3.13.2 Configuring Codecs This section shows how to configure codecs using the Web interface or Configuration File.  To configure the codecs using the Web interface: Open the Media Streaming page (Configuration tab > Voice Over IP menu > Media Streaming).
Page 93 Administrator's Manual 3. Manual Configuration of a Single IP Phone Parameter Description Codec Type Name of the codec. The variable %d depicts the index number of the codec entry and its priority, where the first [voip/codec/codec_info /%d/name] codec (i.e. voip/codec/codec_info/0/name=…) has the highest priority.
Page 94: Configuring Real Time Protocol (Rtp) Port Range
400HD Series for Skype for Business 3.3.13.3 Configuring Real Time Protocol (RTP) Port Range This section shows how to configure the RTP port range using the Web interface.  To configure the RTP port range using the Web interface: Open the Media Streaming page (Configuration tab > Voice Over IP menu > Media Streaming) and scroll down to the parameter 'RTP Port Range'.
Page 95: Configuring Rtcp Extended Report
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.3.13.4 Configuring RTCP Extended Report This section shows how to configure Extended Report for RTP Control Protocol (RTCP-XR) working mode.  To configure RTCP-XR using the Web interface: Open the Media Streaming page (Configuration tab > Voice Over IP menu > Media Streaming).
Page 96: Enabling Paging
In the 430HD and 440HD phone screen (MENU key > Keys Configuration ♦ > Function Keys > press the Select softkey > navigate to 'Paging') In the 420HD and 405HD phone screen (long-press dialpad key 1-9 > ♦ navigate to 'Paging')
Page 97: Table 3-32: Paging Parameters
[1] = Activated. Paging was activated for the key  configured as paging dial. Note: On the 405HD and 420HD, n-n are the nine  Functional Keys indexed 0-8 in the Configuration File. On the 430HD and 440HD, n-n are the 12 ...
Page 98 400HD Series for Skype for Business Parameter Description [voip/services/group_paging/group/n-n 405HD and 420HD: Defines the name of the group /name] displayed in the phone's screen when there's an incoming paging call. Label is not supported. 430HD, 440HD and 450HD: Defines the name of the group displayed in the phone's screen when there's an incoming paging call;...
Page 99: Enabling Barge-In
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.3.15 Enabling Barge-in This feature when enabled allows paging calls to interrupt (barge in on) phone conversations that are in progress, without prompting recipients with an option to accept or reject the paging call.
Page 100: Enabling Vocanom On The 405Hd And 420Hd Phones
400HD Series for Skype for Business 3.3.16 Enabling VocaNOM on the 405HD and 420HD Phones VocaNOM must be enabled on the 420HD and 405HD phones before you can configure a VocaNOM softkey.  To enable VocaNOM using the Web interface: Open the Services page (Configuration tab >...
Page 101: Configuring A Dedicated Voicemail Server
'Message Waiting Indication (MWI)'. Figure 3-41: Web Interface – Services - MWI From the 'Activate' dropdown, select AUDC_VM (AudioCodes voicemail). From the 'Subscribe to MWI' dropdown, select Enable. Figure 3-42: Web Interface – Dedicated Voicemail Server Configure the parameters using the table below as reference.
Page 102: Securing Voicemail Access By Pin Code Authentication
Microsoft Exchange Server, for voicemail. MWI Server IP Address or Host Name Enter the IP address of the AudioCodes gateway or PBX on which the voicemail application is located. [voip/services/msg_waiting_ind/subscribe _address]...
Page 103: Setting Up A Cloud User's Voicemail / Mwi
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.3.19 Setting up a Cloud User's Voicemail / MWI This section shows how to set up a cloud (online) user's Voicemail / MWI (Message Waiting Indication). To set up a cloud user's Voicemail / MWI you need to configure their related cloud server settings.
Page 104: Figure 3-44: Setting Up A Dial Plan
400HD Series for Skype for Business Figure 3-44: Setting up a Dial Plan Set up the new Dial Plan with URI TYPE = SIP URI, as shown in the figure below. Figure 3-45: New Dial Plan: URI Type = SIP URI Administrator's Manual Document #: LTRT-09943...
Page 105: Figure 3-46: Dial Plan: Rules And Settings
Administrator's Manual 3. Manual Configuration of a Single IP Phone Click Save. Figure 3-46: Dial Plan: Rules and Settings After setting up the UM Mailbox Policy, click the Edit icon shown in the figure below. Figure 3-47: Edit Version 3.0.1 400HD Series for Skype for Business...
Page 106: Enabling Unified Messaging
400HD Series for Skype for Business Make sure the MWI option is selected. Figure 3-48: Enabling UM for Users 3.3.19.1 Enabling Unified Messaging This section shows how to enable UM for the user.  To enable UM: Connect with Admin user to the online server. Access the Admin screen.
Page 107: Figure 3-50: Browse To The Um Dial Plan
Administrator's Manual 3. Manual Configuration of a Single IP Phone Click Browse as shown in the figure below, to browse to and select the UM Dial Plan you set up previously. Figure 3-50: Browse to the UM Dial Plan Click Next and enter the user's SIP address and/or Extension Number, and enter the PIN if the checkbox is selected.
Page 108: Troubleshooting
400HD Series for Skype for Business After the user is enabled and configured with a UM Dial Plan for VoiceMail indicator, the phone must be rebooted - or signed out and then signed back in again. 3.3.19.2 Troubleshooting Use the figure below as a reference when troubleshooting issues related to setting up a cloud user's voice mail / MWI.
Page 109: Configuring Security
3. Manual Configuration of a Single IP Phone Configuring Security 3.4.1 Using the Encryption Tool AudioCodes' IP phones use the Triple Data Encryption Standard (3DES) algorithm for encryption. This section shows how to use the encryption tool. 3.4.1.1 Encrypting Configuration Files This section shows how to encrypt the configuration file when, for example, it is sent over an unsecure network.
Page 110 400HD Series for Skype for Business Note: Due to a temporary limitation, the system/password cannot be encrypted using the encryption_tool.exe. To encrypt the string for the system/password, use the phone. Access the phone's Web interface, click the Management tab > Administration > Users, enter the required password, and then click Submit.
Page 111: Managing Security Certificates
AudioCodes IP phones are loaded with factory-set preinstalled certificate files: private key file, certificate file and a Trusted Root CA file that is signed by AudioCodes. Whenever the IP phone authenticates with a remote server, it can be authenticated using these certificate files.
Page 112: Loading The Client Certificate To The Phone
400HD Series for Skype for Business Table 3-37: Root CA Certificate Parameters Parameter Description Root CA 1 The first root CA certificate loaded to the phone. [security/ca_certificate/0/uri=] Root CA 2 The second root CA certificate loaded to the phone. [security/ca_certificate/1/uri=] Root CA 3 The third root CA certificate loaded to the phone.
Page 113: Generating A Certificate Signing Request
Administrator's Manual 3. Manual Configuration of a Single IP Phone Table 3-38: Client Certificate Parameters Parameter Description Certificate Loads the Client Certificate for SIP TLS (SIP calls with Transport Layer Security) to the phone. [security/sip_certificate_uri=] Private Key Loads the Client Private Key for SIP TLS (SIP calls with Transport Layer Security) to the phone.
Page 114: Configuring 802.1X Authentication
400HD Series for Skype for Business 3.4.4 Configuring 802.1X Authentication 802.1X Authentication is an IEEE Standard for port-based Network Access Control (PNAC). It's part of the IEEE 802.1 group of networking protocols. It provides an authentication mechanism for devices joining a LAN or WLAN. The employee's PC negotiates 802.1X.
Page 115: Using The Web Interface / Configuration File
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.4.5 Using the Web Interface / Configuration File This section shows how to configure 802.1X from the Web interface or using the Configuration File. 3.4.5.1 EAP MD5 Mode This section shows how to configure 802.1X settings for EAP MD5. ...
Page 116: Eap Tls Mode
400HD Series for Skype for Business 3.4.5.2 EAP TLS Mode This section shows how to configure phone’s 802.1X settings for EAP TLS using the Web interface or Configuration File.  To configure 802.1X settings for EAP TLS using the Web interface: Open the 802.1X Settings page (Configuration >...
Page 117: Configuring Https
To implement secure provisioning using HTTPS, the HTTPS server on the far end (from where you are loading the files) must also support HTTPS. • The connection between the phone and the AudioCodes IP Phone Management Server is now fully secured using HTTPS. •...
Page 118: Configuring Advanced Applications
400HD Series for Skype for Business Configuring Advanced Applications 3.5.1 Dynamic URL Provisioning Dynamic Host Configuration Protocol (DHCP) can be used to automatically provision all phones in the enterprise. The DHCP feature can be configured using the Web interface or Configuration File.
Page 119 Administrator's Manual 3. Manual Configuration of a Single IP Phone Parameter Description <protocol>://<server IP address or host name>  <protocol>://<server IP address or host  name>/<firmware file name> <protocol>://<server IP address or host  name>/<firmware file name>;<configuration file name> <protocol>://<server IP address or host ...
Page 120 400HD Series for Skype for Business Parameter Description Check Period Defines the period type for automatic provisioning: [provisioning/period/type] [hourly] Hourly - Sets an interval in hours.  [daily] Daily (default) - Sets an hour in the day.  [weekly] Weekly - Sets a day in the week and an ...
Page 121: Dhcp Option 160
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.5.1.1 DHCP Option 160 DHCP Option 160 can be configured using the Web interface.  To configure DHCP Option 160 using the Web interface: Open the Automatic Provisioning page (Management tab > Automatic Update menu >...
Page 122: Configuring Date And Time
400HD Series for Skype for Business 3.5.2 Configuring Date and Time Note: By default, date and time settings are automatically provisioned via the enterprise DHCP server when the phone is connected to the Internet and to the power supply, but you can manually change them if required. This section describes how. The phone automatically retrieves date and time from a Network Time Protocol (NTP) server when it is connected to the Internet.
Page 123: Table 3-42: Daylight Saving Time Parameters
Administrator's Manual 3. Manual Configuration of a Single IP Phone  To configure Daylight Saving Time using the Configuration File: • Open the Configuration File page (Management tab > Manual Update > Configuration File) and configure the parameter using the table below as reference.
Page 124 400HD Series for Skype for Business Parameter Description End Time This subsection defines the ending day for the daylight saving offset. [system/daylight_saving/end_date] [month] - defines the specific month in a  year [day] - defines the specific day in a month ...
Page 125: Configuring Ntp Server
Administrator's Manual 3. Manual Configuration of a Single IP Phone Parameter Description [system/daylight_saving/end_date/day_of_week] Relevant to ‘Day of week’ mode: The day of week for daylight saving time start Valid values : [SUNDAY] (Default) [MONDAY] [TUESDAY] [WEDNESDAY] [THURSDAY] [FRIDAY] [SATURDAY] 3.5.2.2 Configuring NTP Server The Network Time Protocol (NTP) server can be configured using the Web interface or Configuration File.
Page 126: Table 3-43: Ntp Server Parameters
400HD Series for Skype for Business Table 3-43: NTP Server Parameters Parameter Description Active Enables the NTP server from which the phone retrieves the date and time. [system/ntp/enabled] [0] Disable (default)  [1] Enable – obtains the time information from a ...
Page 127: Configuring Ntp Server Via Dhcp
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.5.2.3 Configuring NTP Server via DHCP If the phone is set to obtain GMT offsets and NTP servers via DHCP (default), it receives the following fields in the DHCP options: Primary Server and Secondary Server –...
Page 128: Table 3-44: Ntp Server And Gmt Parameters
400HD Series for Skype for Business Table 3-44: NTP Server and GMT Parameters Parameter Description Time Zone Default is 00:00 [system/ntp/gmt_offset] Enables the NTP server from which the phone retrieves the date and time. [0] Disable  [1] Enable – obtains the time information ...
Page 129: Configuring Contacts (Ldap)
Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.5.3 Configuring Contacts (LDAP) This section shows how to configure Lightweight Directory Access Protocol (LDAP) using the Web interface or the Configuration File. Note: It's recommended not to change the default setup. LDAP is an application protocol for accessing and maintaining distributed directory information services over an IP network.
Page 130: Table 3-45: Ldap Parameters
400HD Series for Skype for Business Table 3-45: LDAP Parameters Parameter Name Description Enables or disable LDAP. Active [system/ldap/enabled] Defines the IP address or URL of the LDAP Server Address server. [system/ldap/server_address] Defines the LDAP service port. Port [system/ldap/port] Defines the user name used for the LDAP search User Name request.
Page 131 Administrator's Manual 3. Manual Configuration of a Single IP Phone Parameter Name Description field set and the “telephoneNumber” match the number being searched. Specifies the LDAP number attributes setting, Number Attributes which can be used to specify the “number” [system/ldap/number_attrs] attributes of each record which is returned in the LDAP search results.
Page 132: Configuring T9
400HD Series for Skype for Business 3.5.4 Configuring T9 When searching for a contact in the Corporate Directory, users can press dial pad keys to input letters. Only a single press on any key, regardless of the letter's position on the key, is necessary See the phone's User's Manual for more information.
Page 133: Configuring Microsoft Skype For Business Features
Administrator's Manual 4. Configuring Microsoft Skype for Business Features Configuring Microsoft Skype for Business Features This section shows how to configure Microsoft Skype for Business features. Park Call The IP phone lets users park a call, i.e., transfer a call to a "parking lot" for it to be picked up on any other phone in the enterprise by a party who must dial a retrieval number in order to retrieve it on that phone.
Page 134: Configuring Timeout For 'Inactive' Status To Change To 'Away
400HD Series for Skype for Business To prevent users from selecting or changing the music played on hold, run the following command defining the audio file: Set-CSClientPolicy -EnableClientMusicOnHold:$TRUE - MusicOnHoldAudioFile <Audio file Path>  To choose the music to be played on the IP phone: Open the ini configuration file in an editor like Notepad.
Page 135: Location
Administrator's Manual 4. Configuring Microsoft Skype for Business Features Location This feature enables the called party to identify the geographical location of the calling party. For example, if a caller in the U.S. makes an emergency call to E911, the feature extracts the caller's information for the police department to immediately identify the caller's location.
Page 136: Updating Device Firmware From The Skype For Business Server
400HD Series for Skype for Business • Not Supported - SRTP encryption is not supported by the service provider or equipment manufacturer and will therefore not be used. The option selected depends on customer configuration / requirements. • If you set ‘Encryption Support Level’ to Optional, make sure the encryption is enabled in PowerShell (https://support.microsoft.com/en-us/kb/2761579): Get-CsMediaConfiguration |Set-CsMediaConfiguration - EncryptionLevel SupportEncryption...
Page 137: Enabling Automatic Firmware Updates From The Server In The Web Interface
Administrator's Manual 4. Configuring Microsoft Skype for Business Features 4.7.1 Enabling Automatic Firmware Updates from the Server in the Web Interface The network administrator must locate the phone's firmware file on the Skype for Business server's embedded automatic upgrading facility, and configure the server to provision the phone.
Page 138: Manually Downloading Firmware To The Phone From The Server
400HD Series for Skype for Business Table 4-1: Automatic Firmware Update from Skype for Business Server - Configuration File Parameter Name Description Enables / disables automatic firmware update [lync/SfBDeviceUpdate=0] from the Skype for Business server. [0] Disable (default)  [1] Enable ...
Page 139: Phone Automatic Lock
Administrator's Manual 4. Configuring Microsoft Skype for Business Features Phone Automatic Lock The phone supports the capability to automatically lock after a preconfigured period of time. The feature secures the phone against unwanted (mis)use. Enabling/disabling the feature, including the timeout, is performed from the Skype for Business server side and not from the phone side.
Page 140 400HD Series for Skype for Business Note: • Emergency numbers (police, ambulance service, firefighting service, etc.) will still be available and dialable in the event the phone locks via the Emergency softkey that is displayed after the lock takes effect. •...
Page 141: Exchange Server Features
Administrator's Manual 4. Configuring Microsoft Skype for Business Features Exchange Server Features Microsoft Exchange server features such as the Calendar feature are available on the phone. Note: To connect to Microsoft Exchange and receive these features, (online) sign-in must be with username in UPN format. •...
Page 142: Configuring Meeting Reminders Popping Up In The Phone's Screen
400HD Series for Skype for Business 4.9.2 Configuring Meeting Reminders Popping up in the Phone's Screen [Applies to all phones except the 420HD] By default, reminders for all types of meetings; Skype for Business meetings as well as other types of meetings, will automatically pop up in the phone's screen.
Page 143: Visual Voicemail
4.9.4 Skype for Business 'Favorites' Contacts & Outlook Contacts [Applies to all AudioCodes phones except the 420HD model). Contact groups defined in Skype for Business and Outlook contacts are integrated with the phone. Pressing the CONTACTS hard key on the phone displays by default the 'Favorites' defined in the Skype for Business client.
Page 144: Better Together Over Ethernet
This section shows how to set up the Microsoft Skype for Business feature 'Better Together over Ethernet' on AudioCodes' 400HD Series of IP Phones. BToE enables operations to be mirrored on both AudioCodes' IP phone and the Skype for Business client on the PC/laptop, so that these operations can be controlled from either the IP phone or the PC/laptop, whichever is convenient to the user at the time, for enhanced unified communications and optimized enterprise efficiency.
Page 145: Installing The Btoe Pc Application
This section shows how to install AudioCodes' BToE PC/laptop application.  To install the BToE PC/laptop application: After obtaining the installation file whose name will be either AudioCodes BToE.exe or AudioCodes BToE.msi, save it to your PC and then double-click it. Note: •...
Page 146: Figure 4-7: Installshield Wizard – Preparing To Install
400HD Series for Skype for Business Figure 4-7: InstallShield Wizard – Preparing to Install Figure 4-8: Welcome to the InstallShield Wizard Click Next; the License Agreement dialog opens. Administrator's Manual Document #: LTRT-09943...
Page 147: Figure 4-9: License Agreement
Administrator's Manual 4. Configuring Microsoft Skype for Business Features Figure 4-9: License Agreement Select the I accept… option and click Next. Figure 4-10: License Agreement Click Next; the Destination Folder dialog opens. Version 3.0.1 400HD Series for Skype for Business...
Page 148: Figure 4-11: Destination Folder
400HD Series for Skype for Business Figure 4-11: Destination Folder To change the default Destination Folder, click Change and proceed to step 6. To leave the Destination Folder at its default, click Next and proceed to step 7. Figure 4-12: Change Current Destination Folder Administrator's Manual Document #: LTRT-09943...
Page 149: Figure 4-13: Ready To Install
Click OK; you're returned to the Destination Folder dialog. Click Next; the Ready to Install dialog opens. Figure 4-13: Ready to Install Click Install; the Installing AudioCodes Better2Gether dialog opens indicating installation progress status. Version 3.0.1 400HD Series for Skype for Business...
Page 150: Figure 4-14: Installing Audiocodes Better2Gether
400HD Series for Skype for Business Figure 4-14: Installing AudioCodes Better2Gether Wait until the following dialog is displayed: Figure 4-15: InstallShield Wizard Completed Administrator's Manual Document #: LTRT-09943...
Page 151: Figure 4-16: Audiocodes Icon In Taskbar
4. Configuring Microsoft Skype for Business Features Click Finish and then check your Windows taskbar and locate the newly displayed AudioCodes icon (AC) as shown below: Figure 4-16: AudioCodes Icon in Taskbar Wait until the “Installing device driver software” process completes: Check your programs in the Control Panel >...
Page 152: Figure 4-18: Computer Management > Services And Applications
400HD Series for Skype for Business Figure 4-18: Computer Management > Services and Applications Access the Device Manager and locate 'AudioCodes B2GoE USB driver'. Figure 4-19: Device Manager > AudioCodes B2GoE USB Driver You've successfully installed the program. Administrator's Manual...
Page 153: Distributing The Btoe Pc Application Msi Package
4.10.3 Distributing the BToE PC Application msi Package This section shows how to distribute the BToE PC application msi package. The name of the BToE PC application msi package is AudioCodes BToE.msi. Note: Do not change the file name. Changing it is disallowed.
Page 154: Making Sure Btoe Is Correctly Installed
This section shows how to make sure Better Together over Ethernet is correctly installed.  To make sure BToE is correctly installed: Click the AC (AudioCodes) taskbar icon; the following menu pops up: Figure 4-20: Popup Menu Select the About… menu option to verify the DLL and BToE version: Figure 4-21: About AC BToE 4.10.5 Enabling BToE for Online Users in the Skype for Business Server...
Page 155: Configuring The Btoe Tcp Port
PC/laptop and the IP phone with the new BToE TCP port number.  To change the BToE TCP port on the PC/laptop side: Click the AC (AudioCodes) taskbar icon; the menu shown in Figure 4-20 pops up. Select Disconnect in the popup menu and then select Configuration > TCP Port.
Page 156: Automatically Pairing The Btoe Pc/Laptop Application With The Ip Phone
400HD Series for Skype for Business 4.10.7 Automatically Pairing the BToE PC/Laptop Application with the IP Phone Pairing is by default automatically performed when the phone's PC port is connected to the PC/laptop 'behind' the phone, using a standard straight-through RJ-45 cable. Manual pairing is by default disabled.
Page 157: Manually Pairing The Btoe Pc/Laptop Application With The Phone
This section shows how to connect the IP phone with the BToE PC/laptop application.  To connect the two: Open the AudioCodes BToE Connect dialog: Click the BToE client icon placed on your taskbar after installation; the following popup menu opens. Figure 4-24: Popup Menu Version 3.0.1...
Page 158: Figure 4-25: Phone Pairing
400HD Series for Skype for Business Select the Phone Pairing option Figure 4-25: Phone Pairing In the 'Enter your phone pairing code' dialog, enter the pair code that you generated as shown in Section 4.10.8.1; the OK button is activated after 8 characters are entered.
Page 159: Figure 4-29: Btoe Disconnected
Administrator's Manual 4. Configuring Microsoft Skype for Business Features Figure 4-29: BToE Disconnected From the popup menu as well you can see if BToE is disconnected: Figure 4-30: Popup Menu: BToE Disconnected Note: When BToE is connected, you can select the Phone Web menu option to open the phone's Web interface.
Page 160: Figure 4-31: Start > Programs > Audiocodes > Btoe Controller
From the click popup menu, you can select the Exit option; the BToE PC application stops. You can activate the application again from the Start menu as shown in Figure 4-31. Figure 4-31: Start > Programs > AudioCodes > BToE Controller Administrator's Manual Document #: LTRT-09943...
Page 161: Connecting The Skype For Business Client With The Ip Phone
Administrator's Manual 4. Configuring Microsoft Skype for Business Features 4.10.9 Connecting the Skype for Business Client with the IP Phone This section shows how to connect the Microsoft Skype for Business client with the IP phone using the Skype for Business login screen. ...
Page 162: Making Sure The Phone Is Paired With The Pc/Laptop
400HD Series for Skype for Business Make sure Handset AudioCodes 400HD Phone is selected. Note: • When answering an incoming video call with a paired phone, the call is established. The default device is the PC speaker/microphone rather than the phone. Subsequent audio calls will be unaffected;...
Page 163: Configuring Mode Of Operation For Phone-Pc Pairing
Administrator's Manual 4. Configuring Microsoft Skype for Business Features 4.10.11 Configuring Mode of Operation for Phone-PC Pairing A Configuration File parameter ‘pairing_mode’ can be used to configure the mode of operation for pairing the phone with the PC.  To configure the pairing mode using the Configuration File: Open the Configuration File page (Management tab >...
Page 164: Pairing Across Different Subnets
BToE is installed, in the location equivalent to the following location: C:\Program Files (x86)\AudioCodes\Better2Gether USB Over Ethernet\log Use the details of the logged issue to inform you how to troubleshoot. Also refer to AudioCodes' video tutorial about BToE, at http://youtu.be/fZZ0nPWJ7uM. Administrator's Manual Document #: LTRT-09943...
Page 165: Boss Admin
Administrator's Manual 4. Configuring Microsoft Skype for Business Features 4.11 Boss Admin This section shows how to configure an Admin (delegate). Each phone can support up to five Bosses or Admins. One Boss can have up to five Admins. One Admin can have up to five Bosses.
Page 166: Figure 4-35: Skype For Business Client - Edit My Delegate Members
400HD Series for Skype for Business In the screen that opens, shown below, click the Edit my delegate members link. Figure 4-35: Skype for Business Client - Edit my delegate members In the screen that opens, shown below, click Add and add a contact from the list. Figure 4-36: Skype for Business Client –...
Page 167: Figure 4-37: Skype For Business Client – Call Forwarding – Added Delegate - Receive Calls
Administrator's Manual 4. Configuring Microsoft Skype for Business Features Figure 4-37: Skype for Business Client – Call Forwarding – Added Delegate - Receive Calls Click OK. Select the Simultaneously ring option and configure it to My Delegates. Figure 4-38: Skype for Business Client – Call Forwarding – Simultaneously ring - My Delegates Click OK;...
Page 168: Viewing Admin Lines On Boss's Phone
400HD Series for Skype for Business 4.11.1 Viewing Admin Lines on Boss's Phone After setting up the feature, you'll view on Boss's phone (Alan Roberts, below) the Admin line mike.d. that you configured previously. Configure another Admin in the same way as that described previously. ...
Page 169: Configuring Boss Privacy Mode
Administrator's Manual 4. Configuring Microsoft Skype for Business Features 4.11.3 Configuring Boss Privacy Mode The Boss Privacy mode feature conceals a remote caller's ID from Admin’s phone in order to protect their Boss's privacy.  To configure Boss Privacy mode using the Configuration File: Open the Configuration File page (Management tab >...
Page 170: Enabling The Delegated Line Feature
400HD Series for Skype for Business 4.12 Enabling the Delegated Line Feature [Applies only to the 440HD phone for Lync 2013] When this feature is enabled, the phones' sidecars display active calls. Each phone can present up to 12 calls (the number of sidecar keys).
Page 171: Configuring Boss-Admin Sidecar Functionality
New configuration file parameters are: lync/sign_in/fixed_outbound_proxy_address=<SBC IP address>  lync/sign_in/fixed_outbound_proxy_port=<SBC listening port> (Default: 0)  lync/sign_in/use_hosting_outbound_proxy=1  For detailed information on configuring this feature, see the One-Voice Resiliency (OVR) Configuration Note available from AudioCodes. Version 3.0.1 400HD Series for Skype for Business...
Page 172: Disabling Local 3-Way Conferencing Capability
400HD Series for Skype for Business 4.14 Disabling Local 3-Way Conferencing Capability This section shows how to remove the capability of local 3-way conferencing from users.  To disable local 3-way conferencing using the Configuration File: Use the table below as reference. ...
Page 173: Uploading Logs To Microsoft Server For Support Purposes
If a user experiences an irregularity such as poor voice quality, they'll contact an AudioCodes Field Application Engineer (FAE) who will instruct them to upload and send the logs for analysis. The FAE then downloads the logs to their PC, performs the analysis, and provides a fix.
Page 174: Figure 4-40: Sign-In – Windows Security Prompt
400HD Series for Skype for Business Figure 4-40: Sign-in – Windows Security Prompt Click the Continue to this website (not recommended) link. Figure 4-41: Windows Security Prompt In the Windows Security prompt, enter the username and password and then click Figure 4-42: Sign-in with PIN Code Administrator's Manual Document #: LTRT-09943...
Page 175: Signing In And Authenticating With Microsoft's Cloud Pbx
Signing in and Authenticating with Microsoft's Cloud The phones feature the capability to sign in to (connect to) and authenticate with Microsoft's Cloud PBX, Microsoft's cloud-hosted version of enterprise voice. AudioCodes' phone features two new sign-in method options, allowing users to connect to Microsoft's Cloud PBX: OrgID (Organizational ID), which is the default authentication method in 2016.
Page 176: Enabling Qoe Reports To Be Sent To Microsoft's Sql Server
The FE server then sends it to Microsoft's SQL server from which third-party applications such as AudioCodes' Session Experience Manager (SEM), in addition to Microsoft's Report Server, can pull and present the information graphically for network administrators to use to optimize and enhance enterprise telephony.
Page 177: Figure 4-45: Media Streaming – Remote_And_Events
Administrator's Manual 4. Configuring Microsoft Skype for Business Features Figure 4-45: Media Streaming – REMOTE_AND_EVENTS Note: To enable QoE reports, the Lync/Skype for Business server must be configured to enable QoE monitoring, as shown in the figure below. Version 3.0.1 400HD Series for Skype for Business...
Page 178: Table 4-11: Enabling Qoe Reports Using The Configuration File
400HD Series for Skype for Business  To enable the feature using the Configuration File: Open the Configuration File page (Management tab > Manual Update >  Configuration File) and configure the parameter using the table below as reference. Table 4-11: Enabling QoE Reports using the Configuration File Parameter Name Description Enables / disables QoE reports to be sent to...
Page 179: Maintenance
This section shows how to upgrade the phone firmware.  To upgrade the phone firmware: After receiving the new img firmware file from AudioCodes, save it to a location on your PC. Open the 'Manual firmware upgrade' page (Management tab > Manual Update >...
Page 180: Figure 5-2: Web Interface – Check Now
400HD Series for Skype for Business  To manually check if the firmware on the phone is different to the firmware file located on the server: In the Web interface, open the Automatic Provisioning page (Management tab > Automatic Update menu > Automatic Provisioning). Figure 5-2: Web Interface –...
Page 181: Enabling/Disabling Device Update
Administrator's Manual 5. Maintenance Enabling/Disabling Device Update The phone checks for firmware updates when it boots up and once every timeperiod defined in its Configuration File. Default: Once every 24 hours. The phone checks for firmware updates using the HTTP POST web service. The URL is extracted from the inband provisioning information under: updatesServerInternalUrl ...
Page 182: Administration
400HD Series for Skype for Business Administration 5.4.1 Managing Users You can change the phone’s login user name and password. This is the login required to access the Web interface and the Administration menu in the phone’s screen.  To change the login username and password using the Web interface: Open the Users page (Management tab >...
Page 183: Restoring Defaults
Administrator's Manual 5. Maintenance  To change the login username and password using the Configuration File: • Use the tables below as reference. Table 5-2: Administrator account - Username and Password Parameter Description Note: To add a value to these parameters, enter system/ followed by the parameter name, equal sign and then the value (e.g.
Page 184: Enabling Remote Management
400HD Series for Skype for Business Enabling Remote Management 5.5.1 Enabling Telnet Access Telnet access can be enabled using the Web interface or the Configuration File. Note: Opening a Telnet connection in an external network is strongly inadvisable due to the widely recognized vulnerability of the protocol. ...
Page 185: Status And Performance
Administrator's Manual 6. Status and Performance Status and Performance Viewing Network Status This section shows how to view network status from the Web interface. 6.1.1 Viewing LAN Status This section shows how to view LAN status information.  To view LAN status information: Open the Network Status page (Status &...
Page 186: Viewing Voip Status
400HD Series for Skype for Business Viewing VoIP Status This section shows how to view VoIP status using the Web interface. 6.2.1 Viewing Phone Status This section shows how to view the phone status.  To view the phone status: Open the Network Status page (Status &...
Page 187: Viewing Call Information
Administrator's Manual 6. Status and Performance 6.2.3 Viewing Call Information The Web interface displays call information of a currently established call.  To view call information after establishing a call: Open the Network Status page (Status & Diagnostics tab > System Status menu > ...
Page 188: Viewing Phone Model / Firmware Version
400HD Series for Skype for Business Viewing Phone Model / Firmware Version This section shows how to view the phone model and the phone's firmware version from the Web interface or from the phone's screen. 6.4.1 Viewing from the Web Interface ...
Page 189: Diagnostics
Administrator's Manual 7. Diagnostics Diagnostics This section shows how to perform diagnostics. Logging 7.1.1 Analyzing and Debugging Traffic using Syslog This section shows how to use the System Logging (Syslog) feature which allows administrators to track and monitor syslog information, facilitating traffic analysis and debugging the phone.
Page 190: Table 7-1: Syslog Parameters
400HD Series for Skype for Business  To configure system logging using the Configuration File: Open the Configuration File page (Management tab > Manual Update >  Configuration File) and configure the parameters using the table below as reference. Note: If you disable Syslog after enabling it, it’s important to revert all parameter settings back to None.
Page 191 Administrator's Manual 7. Diagnostics Parameter Description LCD Display Defines the log module which generates Syslog messages related to the phone screen display. [system/syslog/component/lcd_display] Default: Debug Defines the log module which generates Syslog messages related to the phone's Web server. [system/syslog/component/web_server] Default: None Watchdog Defines the log module which generates Watchdog-...
Page 192: Configuring Sipe Using The Configuration File
400HD Series for Skype for Business 7.1.2 Configuring SIPE using the Configuration File This section shows how to configure parameters related to the SIPE Project's third-party Pidgin plugin for Microsoft Skype for Business client. The parameters are relevant only when 'Log Destination' is Network / Serial (see above). The logging level may help with the investigation of cases related to Exchange integration.
Page 193: Monitoring: Pinging & Traceroute
Administrator's Manual 7. Diagnostics Monitoring: Pinging & Traceroute This section shows how to perform pinging and traceroute using the Web interface. Traceroute is a diagnostic you can use to display the route of packets across your network  to measure transit delays. ...
Page 194: Enabling Recording To Debug Voice
400HD Series for Skype for Business Enabling Recording to Debug Voice This section shows how to use recording capability to debug voice activity on the phone. You can enable the capability using the Web interface or Configuration File.  To enable recording to debug voice, using the Web interface: Open the Recording page (Status &...
Page 195 Administrator's Manual 7. Diagnostics Parameter Description Enable RTP Recording Only displayed in the Web interface if 'Enable DSP Recording' is enabled. [voip/packet_recording/rtp_recording/enabled] Enables RTP recording. [0] Disable (default)  [1] Enable  Enable EC Debug Recording Activates the Echo Canceller Debug recording.
Page 196: Creating A Crash Dump File
400HD Series for Skype for Business Creating a Crash Dump File This section shows how to create a crash dump file using the Web interface. Crash dump copies historical processes to a file. You can create the file at the time the problem occurs. You can use the file to debug the problem.
Page 197: Enabling Tracing
Set the 'Trace Level' field to Debug to activate tracing to debug level. Click Submit. Click Clean log, and then power up the phone. After the phone completes the power-up process, click Save log. Send the saved logged trace to AudioCodes Customer Technical Support for troubleshooting. Figure 7-5: Configuring Tracing Version 3.0.1...
Page 198: Configuring Port Mirroring
400HD Series for Skype for Business Configuring Port Mirroring Port mirroring facilitates network traffic monitoring enabling administrators to analyze and debug data or diagnose errors on a network, manage network performance and be alerted to problems. Inbound or outbound traffic (or both) can be mirrored on single or multiple interfaces.
Page 199: Downloading Core Dump
Administrator's Manual 7. Diagnostics From the Core Dump dropdown, select Enable (default) if it isn't already, and then click Submit.  To configure core dump using the Configuration File: Open the Configuration File page (Management tab > Manual Update > ...
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Page 201: Troubleshooting
Administrator's Manual 8. Troubleshooting Troubleshooting This section provides various troubleshooting procedures. Unable to Sign in to Skype for Business using Username/Password Problem Unable to sign in to Skype for Business using the username/password sign-in method. LCD Message "Invalid address, username or password" Corrective Actions Make sure you correctly entered the sign-in address, username, and password.
Page 202: How To Verify Ca Certificate Is Trusted / Authorized By Ip Phone
400HD Series for Skype for Business How to Verify CA Certificate is Trusted / Authorized by IP Phone Problem How do I know if my CA Certificate is trusted and authorized by the IP Phone? LCD Message Corrective Actions Verify whether your public trusted certificate is listed in Microsoft Public Trusted Certificates (http://technet.microsoft.com/en-us/library/gg398270(v=ocs.14).aspx).
Page 203: General Corrective Actions
Administrator's Manual 8. Troubleshooting General Corrective Actions 8.7.1 Restoring Phone Defaults The phone's default settings can be restored from its screen or from the Web interface. 8.7.1.1 Restoring Factory Defaults from the Phone Screen This section shows how to restore factory defaults from the phone's screen. ...
Page 204: Loading The Configuration File Manually
400HD Series for Skype for Business 8.7.2 Loading the Configuration File Manually This section shows how to load the cfg configuration file to the phone.  To load the cfg configuration file to the phone: In the Web interface, open the Configuration File page (Management tab > Manual Update menu >...
Page 205: Restarting The Phone
Administrator's Manual 8. Troubleshooting The phone, in the DHCP Discover message sends its model name in the DHCP Option 77 field. The DHCP server, according to the phone model, sets the appropriate firmware file name in the DHCP Option 67 field sent to the phone (e.g., 420HD_2.0.9.img).
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Page 207: A Alternative Automatic Provisioning Methods
Administrator's Manual A. Alternative Automatic Provisioning Methods Alternative Automatic Provisioning Methods Static DNS Record Method The Static DNS (Generic Domain Name) Record method is used for automatic provisioning when you are unable to manage your DHCP server. If the provisioning server does not support using SIP SUBSCRIBE and NOTIFY messages mechanism as described above and no response for the SIP SUBSCRIBE message has been received, the phone tries to retrieve firmware and configuration files using the following URL:...
Page 208: Table A-1: Static Dns Record Parameters
400HD Series for Skype for Business  To configure Static DNS Record using the Configuration File: Open the Configuration File page (Management tab > Manual Update >  Configuration File) and configure the parameters using the table below as reference. Table A-1: Static DNS Record Parameters Parameter Description...
Page 209: Audiocodes' Https Redirect Server
A. Alternative Automatic Provisioning Methods AudioCodes' HTTPS Redirect Server AudioCodes' HTTPS redirect server can be used to direct phones to the provisioning server's URL, for downloading configuration and firmware files. After the phone is powered up and network connectivity is established, the phone automatically requests provisioning information.
Page 210 URL (where the cfg file is located) also uses HTTPS protocol, the phone can use a regular certificate - or the AudioCodes factory-set certificate - to authenticate itself and to validate the server’s certificate if a trusted root certificate (regular) is configured.
Page 211: B Recovering Audiocodes' Ip Phone
Administrator's Manual B. Recovering AudioCodes' IP Phone Recovering AudioCodes' IP Phone This appendix shows how to recover AudioCodes' IP phone.  To recover the phone, follow this procedure: Identify that the phone is in recovery mode (see below) Recover the phone (see below)
Page 212: Recovering The Phone
400HD Series for Skype for Business Make sure the source Ethernet MAC address is the same as that labeled on the base of the phone. For example: Figure B-3: Source Ethernet MAC Address in Wireshark Identical to Phone Base's Recovering the Phone This section shows how to recover the phone.
Page 213: Figure B-4: Recovering The Phone - Configure The Pc Nic To Which The Phone Is Connected
TFTP DHCP TFTP Server Browse to the directory in which the IP pool start address: [=option66] AudioCodes IP phone firmware is located. 192.168.1.2 Syslog Server Bind the TFTP to IP address 192.168.1.1 Size of pool: 5 DHCP Server Leave all other options at their default.
Page 214 400HD Series for Skype for Business tftps64 accept settings, close open tftpd64. After (1) tftpd64 is restarted, (2) the phone is directly connected to the PC, and (3) the network settings referred to above are applied, the phone immediately gets the required options [66 and 67] and begins downloading the firmware.
Page 215: Make Sure The Phone Is Downloading The Image File
Administrator's Manual B. Recovering AudioCodes' IP Phone Make Sure the Phone is Downloading the Image File This section shows how to make sure the phone is downloading the firmware image file.  To make sure the phone is downloading the image file: use Wireshark -or- ...
Page 216: Making Sure Using Tftpd64
400HD Series for Skype for Business Filter by TFTP, as shown in the figure below. Figure B-6: Verifying .img File Download with Wireshark – Filtering by TFTP B.4.2 Making Sure Using tftpd64 In tftpd64, view the indications shown in the figures below. Figure B-7: Verifying .img File Download using tftpd64 Administrator's Manual Document #: LTRT-09943...
Page 217: Making Sure Using The Phone Screen
Administrator's Manual B. Recovering AudioCodes' IP Phone Figure B-8: Verifying .img File Download using tftpd64 B.4.3 Making Sure Using the Phone Screen In tftpd64, view the indications shown in the figures below. Figure B-9: Verifying .img File Download from the Phone Screen...
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Page 219: C Specifications
Administrator's Manual C. Specifications Specifications See AudioCodes' 400HD IP Phone Series Release Notes for detailed information about the phones' specifications. 405HD Model IP Phone The table below details the 405HD model IP phone specifications. Table C-1: 405HD Model IP Phone Specifications...
Page 220 400HD Series for Skype for Business Feature Details 1-9 Speed Dials (dial pad keys)  Call Forward (Do not forward, Forward to voice mail, Forward to a  number) Dial plan (supports normalization rules downloaded from the Skype  for Business server via in-band provisioning) Inputting Text to Dial (T9) ...
Page 221 Plantronics C-310M  Plantronics C-320M  Plantronics HW720  Jabra Pro 920 EHS wireless headset  Jabra Pro 9450 EHS wireless headset  Note that the 405HD phone doesn’t support USB headsets. Version 3.0.1 400HD Series for Skype for Business...
Page 222: 430Hd And 440Hd Ip Phones
400HD Series for Skype for Business 430HD and 440HD IP Phones The table below details the 430HD and 440HD IP Phones specifications. Table C-2: 430HD and 440HD IP Phone Specifications Feature Details SIP: RFC 3261, RFC 2327 (SDP) VoIP Signaling Protocols ...
Page 223 Administrator's Manual C. Specifications Feature Details All, Forward All) 12 Function Keys, each configurable as a Speed Dial, with presence  monitoring URL Dialing  Call Forward (Do not forward, Forward to voice mail, Forward to a  number) Boss Admin (applies only to the 430HD and 440HD phones) ...
Page 224 400HD Series for Skype for Business Feature Details LCD screen: Graphic LCD (132x64) monochrome (a 440HD phone Hardware  hardware revision featuring an LCD resolution of 256x128 is supported from v2.0.13) BLF screen: Graphic LCD (60x376) monochrome (applies only to ...
Page 225: 450Hd Ip Phone
Administrator's Manual C. Specifications 450HD IP Phone The table below details the 450HD IP phone specifications. Table C-3: 450HD IP Phone Specifications Feature Details SIP: RFC 3261, RFC 2327 (SDP) VoIP Signaling Protocols  IPv4, TCP, UDP, ICMP, ARP, DNS and DNS SRV for SIP Signaling Data Protocols ...
Page 226 400HD Series for Skype for Business Feature Details All, Forward All) 12 Function Keys, each configurable as a Speed Dial, with presence  monitoring URL Dialing  Call Forward (Do not forward, Forward to voice mail, Forward to a  number) Boss Admin (applies only to the 430HD and 440HD phones) ...
Page 227 Administrator's Manual C. Specifications Feature Details LCD screen: Graphic LCD (132x64) monochrome (a 440HD phone Hardware  hardware revision featuring an LCD resolution of 256x128 is supported from v2.0.13) BLF screen: Graphic LCD (60x376) monochrome (applies only to  the 440HD model) Connectors interfaces: ...
Page 228: Sip Support (Rfc, Headers)
400HD Series for Skype for Business SIP Support (RFC, Headers) The following is a list of supported SIP RFCs and methods that you can use to create for the phone. Table C-4: Supported IETF RFCs RFC Number RFC Title RFC 2327 RFC 2617 HTTP Authentication: Basic and Digest Access Authentication...
Page 229: Sip Compliance Tables
Administrator's Manual C. Specifications RFC Number RFC Title draft-ietf-sipping-realtimefax-01 SIP Support for Real-time Fax: Call Flow Examples draft-choudhuri-sip-info-digit-00 SIP INFO method for DTMF digit transport and collection draft-mahy-sipping-signaled-digits-01 Signaled Telephony Events in the Session Initiation Protocol Note: The following SIP features are not supported: •...
Page 230: Table C-6: Supported Sip Headers
400HD Series for Skype for Business SIP Headers C.4.1.2 The device supports the following SIP headers: Table C-6: Supported SIP Headers Header Field Supported Accept Alert-Info Allow Authorization Call-ID Call-Info Contact Content-Length Content-Type Cseq Date Diversion Encryption Expires From History-Info Join Max-Forwards MIN-SE...
Page 231 Administrator's Manual C. Specifications Header Field Supported Session-Expires Supported Timestamp Unsupported User- Agent Voicemail Warning WWW- Authenticate Version 3.0.1 400HD Series for Skype for Business...
Page 232 AudioCodes Series of High Definition IP Phones HD VoIP Administrator’s Manual 400HD Series IP Phones with Microsoft Microsoft Skype for Business Version 3.0.1 www.audiocodes.com...

This manual is also suitable for:

420hd 430hd 440hd 450hd 400hd series

AudioCodes 405HD Administrator's Manual

1 Introduction

2 Automatic Mass Provisioning of IP Phones Using DHCP

3 Manual Configuration of a Single IP Phone

4 Configuring Microsoft Skype for Business Features

5 Maintenance

6 Status and Performance

Quick Links

Troubleshooting

Related Manuals for AudioCodes 405HD

Summary of Contents for AudioCodes 405HD