Page 1 AudioCodes Series of High Definition IP Phones HD VoIP Administrator's Manual 420HD, 430HD, 440HD and 405 IP Phones Version 2.2.8...
Page 3: Table Of Contents
Administrator's Manual Contents Table of Contents Introduction ....................... 19 Configuration Tools ....................21 IP Phone User Interface ..................23 Accessing the Administration Menu ............... 23 Changing Display Language .................. 24 Web Interface ..................... 25 Accessing Web Interface ..................25 Getting Started with the Web ................. 26 Configuring the Web Interface's Port ..............
Page 4 400HD Series IP Phones 10.2.5 Hardcoded Domain Name for Provisioning Server ..........56 10.2.6 Cached Address of Last Provisioning Server Used ..........56 10.2.7 Redirect Server ......................57 10.3 Static URL Provisioning ..................58 Quick Setup ......................61 11 Quick Setup ....................... 63 Networking .......................65 12 Introduction .......................
Page 5 Administrator's Manual Contents 18.5 Configuring Digit Maps and Dial Plans ..............115 18.6 Configuring Headset LED to Stay On ..............117 18.7 Configuring Default Audio Device ................ 118 19 Configuring Ring Tones ................. 119 19.1 Configuring Distinctive Ring Tones ..............119 19.2 Configuring CPT Regional Settings ..............
Page 6 27.2 Configuring Using the Configuration File ............. 195 28 Configuring Feature Key Synchronization ............ 197 Security ........................199 29 Implementing X.509 Authentication ............... 201 29.1 Factory-Set Certificates and AudioCodes Trusted Root CA ........ 201 29.2 User-Generated Certificates ................202 29.3 External Trusted Root CAs .................. 203 Administrator's Manual...
Page 7 Administrator's Manual Contents 30 Loading a Certificate ..................205 30.1 Loading the Trusted Root CA Certificate to the Phone ........205 30.1.1 Loading Trusted Root CA Certificate Using Configuration File ......205 30.2 Loading the Client Certificate to the Phone ............206 30.2.1 Loading the Client Certificate to the Phone using the Configuration File ....206 30.2.2 Enabling Server-side Authentication (Mutual Authentication) .......207 30.3 Generating a Certificate Signing Request ............
Page 8 400HD Series IP Phones 42 Determining VoIP Status ................239 42.1 Determining Phone Status ................... 239 42.2 Determining Line Status ..................239 42.3 Determining Memory Status ................. 240 42.4 Viewing Current Call Information ................. 241 43 Viewing Call History ..................243 44 Accessing System Information ..............
Page 9 Verifying Using tftpd64 ...................310 C.4.3 Verifying Using the Phone LCD ................311 D Deploying AudioCodes IP Phones - Use Case ..........313 D.1 Preparing Configuration (cfg) Files for the Enterprise Customer ......313 D.1.1 Saving the Phone's Default Configuration to File ..........313 D.1.2...
Page 10 400HD Series IP Phones Parameters Requiring Reload / Reboot ............325 G Specifications ....................327 H RTCP-XR Parameters ..................331 Example SIP - PUBLISH Message ..............333 Administrator's Manual Document #: LTRT-11950...
Page 11 Administrator's Manual Contents List of Figures Figure 2-1: Language ..........................24 Figure 3-1: Web Interface Login ......................25 Figure 3-2: Web Interface Areas ......................26 Figure 3-3: Web Interface - User Account ....................27 Figure 6-1: Web Interface - TR-069 ....................... 37 Figure 8-1: Web Interface - Configuration File (430HD) ................
Page 12 Figure 26-2: 440HD Phone Web Interface – Personal Settings - Function Keys ........178 Figure 26-3: Web Interface – Programmable Keys (430HD/440HD Phones) ........180 Figure 26-4: Web Interface – Personal Settings – Speed Dials (420HD and 405 Phone Models) ..183 Figure 26-5: Web Interface – Softkeys (420HD and 405 Phone)............187 Figure 26-6: Web Interface - Navigation Keys ..................190...
Page 13 Administrator's Manual Contents Figure A-11: Web Interface - Directory ....................282 Figure A-12: Web Interface – Directory – Delete a Contact ..............283 Figure A-13: Web Interface - BLF Configuration for Application Server Type - Asterisk .....285 Figure A-14: Web Interface - Signaling Protocol – SIP Proxy and Registrar ........287 Figure A-15: Web Interface - Signaling Protocol –...
Page 14 400HD Series IP Phones List of Tables Table 2-1: Language Display Parameters ....................24 Table 3-1: Web Interface - Port Parameters ..................27 Table 3-2: User Name and Password Parameters ................27 Table 4-1: Example of CSV File ......................31 Table 5-1: IP Phone Management Server Parameters ................
Page 15 Table 26-5: Configuring a Key Event ....................182 Table 26-6: Speed Dials Parameters ....................184 Table 26-7: Default Softkeys ........................186 Table 26-8: Softkeys Parameters (420HD/405 Phone) ................187 Table 26-9: SoftKey Parameters ......................188 Table 27-1: Paging Function Key Parameters ..................193 Table 27-2: Barge-in Parameters ......................195 Table 27-3: Paging Parameters ......................195...
Page 16 400HD Series IP Phones Table A-15: 3PCC Parameters ......................295 Table A-16: BroadSoft Server - Shared Call Appearance Add ............295 Table 53-17: Displaying a Message in Agents' LCDs ................296 Table 53-18: Redundant Genesys Server - Parameters ..............297 Table A-19: Retransmission Timer T1 - Parameter ................297 Table B-1: ACD Parameters .........................301 Table B-2: Broadsoft-Softkey Display States and Command Menu Options ........303 Table 53-3: Configuring tftpd64 Settings ....................307...
Page 17: Customer Support
Administrator's Manual Notices Notice This manual shows administrators how to set up and configure AudioCodes' 420HD, 430HD, 440HD and 405 IP Phones in an enterprise. Information contained in this document is believed to be accurate and reliable at the time of printing.
Page 18: Document #: Ltrt
Audio Device, Disable Hands-Free Mode, Greeting Recording, BroadSoft-based ACD Hoteling, SHA2 Support, Blind Transfer, Drop From Local Conference, Factory-Set Certificates and AudioCodes Trusted Root CA, Factory-Installed Certificates Status Displayed, Send DTMF via SIP and via RTP Together, HTTP/S Provisioning, CDP Enhanced, Restoring Phone Settings to Defaults;...
Page 19: Introduction
This manual is intended for the system administrator responsible for setting up and configuring the 420HD, 430HD, 440HD and 405 IP Phones. AudioCodes' IP phones are based on AudioCodes' proprietary High Definition (HD) voice technology, providing clarity and a rich audio experience in Voice-over-IP (VoIP) calls. The...
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Page 21: Configuration Tools
Part I Configuration Tools...
Page 23: Ip Phone User Interface
Note: Screenshots of the 440HD model's LCD are shown in this document. Screenshots of the 420HD and 405 model LCDs are only shown if they significantly differ. Accessing the Administration Menu This section shows how to access the Administration menu from the IP phone LCD.
Page 24: Changing Display Language
[personal_settings/lcd_contrast] Determines the contrast of the LCD screen. Configure to a level that is comfortable for the user. Range: 0-35 (430HD / 440HD) and 0-30 (420HD). The default value depends on the hardware revision. [personal_settings/blf_lcd_contrast] Applies only to 440HD phone.
Page 25: Web Interface
Administrator's Manual 3. Web Interface Web Interface This section describes the phone's Web interface. You can use the Web interface to configure the device. Accessing Web Interface You can use any standard Web browser (such as Microsoft Internet Explorer) to access the phone's Web interface.
Page 26: Getting Started With The Web
Toolbar Navigation Navigation Tree The Web interface is composed of the following main areas:  Toolbar: displays AudioCodes logo and provides the following buttons: • Home: opens the Home page • Log off: closes the Web interface  Navigation bar: provides tabs for accessing the configuration menus: •...
Page 27: Configuring The Web Interface's Port
Administrator's Manual 3. Web Interface Configuring the Web Interface's Port This section shows how to assign a port number to the Web interface, using the Configuration File.  To configure the Web interface port using the Configuration File: • Use the table below as reference. Table 3-1: Web Interface - Port Parameters Parameter Description...
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Page 29: Configuration File
Administrator's Manual 4. Configuration File Configuration File This section describes the configuration file and the parameters you can configure in it. Introduction The configuration file can be loaded to the phone using the automatic provisioning mechanism, or manually from your local computer using the Web interface (see Section page 25).
Page 30: Downloading The Configuration File From The Phone
Creating Configuration Files using VoIProvision Utility When installing AudioCodes' IP Phones, the integrator or IT manager typically wishes to configure each installed IP phone automatically. Using DHCP options or other methods, the IP phone can be instructed to download a configuration file. This file is typically unique to each IP phone, based on the MAC address.
Page 31: Voiprovision Utility Overview
Administrator's Manual 4. Configuration File 4.5.3 VoIProvision Utility Overview The VoIProvision utility is a generic tool that automatically generates multiple MAC-specific configuration files (.cfg). The utility generates a separate .cfg file for each IP phone. To execute the utility, the user needs to prepare a csv file and a template file. The csv file contains the tagged records for each IP phone and the template file maps these tagged records to a configuration file format, which can be read by the IP Phone.
Page 32: Starting The Voiprovision Utility
400HD Series IP Phones 4.5.7 Starting the VoIProvision Utility The VoIProvision utility can run on both the Linux and Windows platforms. The VoIProvision utility initially parses the csv file to generate the list of tags. The VoIProvision then reads each line record of values in the csv file and for each line record, does the following: ...
Page 33: Encrypting Passwords In The Configuration File
Administrator's Manual 4. Configuration File 4.6.2 Encrypting Passwords in the Configuration File This section shows how to encrypt IP phone passwords used in the configuration process, for example, the 'System' password and the 'SIP Authentication' password.  To encrypt passwords: At the command line prompt, specify the following: encryption_tool.exe –s <password_string>...
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Page 35: Ip Phone Management Server
Administrator's Manual 5. IP Phone Management Server IP Phone Management Server Administrators can provision an enterprise's IP phones using AudioCodes' IP Phone Management Server. This section shows how to set up the IP Phone Management Server. Note: For detailed information on using the IP Phone Management Server user interface to provision phones, see the IP Phone Management Server Administrator's Manual.
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Page 37: Configuring Tr-069 Management
Administrator's Manual 6. Configuring TR-069 Management Configuring TR-069 Management To connect to the remote management server, you must configure the phone's embedded TR-069 client. TR-069 management can be configured using the Web interface or Configuration File.  To configure TR-069 using the Web interface: Access the TR-069 page (Management tab >...
Page 38 400HD Series IP Phones Parameter Description Request Connection Password Password to authenticate an ACS making a Connection Request to the device. [management/tr069/connection_request/ password] Periodic Inform Determines whether or not the device must periodically send device information to the ACS using [management/tr069/inform/enabled] the Inform method call.
Page 39: Automatic Provisioning
Part II Automatic Provisioning...
Page 41: Introduction
(e.g. DHCP options). Note: Automatic mass provisioning of IP phones using the DHCP provisioning method can alternatively be performed from the AudioCodes EMS Provisioning Server in the IP Phones Management Server. For detailed information, see the IP Phone Management Server Administrator's Manual.
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Page 43: Updating The Configuration File Manually
Administrator's Manual 8. Updating the Configuration File Manually Updating the Configuration File Manually The phone enables you to view, save, and load its configuration file to backup and restore the current configuration.  To manually update the Configuration File: Access the Configuration File page (Management tab > Manual Update menu > Configuration File).
Page 44 400HD Series IP Phones  To save the Configuration File:  In the Configuration File page, click the Saving Current Configuration File button, and then save the current phone configuration file to a folder on your local PC. Note: When creating a new configuration file, make sure the system/type parameter in the configuration file is set to the correct phone model (e.g., 430HD).
Page 45: Setting Up Network For Auto Provisioning
Administrator's Manual 9. Setting up Network for Auto Provisioning Setting up Network for Auto Provisioning The phone supports dynamic VLAN discovery, dynamic IP addressing (DHCP), and NTP (as client). Note: For manual configuration of Network Settings, see Section on page 77. Version 2.2.8 400HD Series IP Phones...
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Page 47: Obtaining Firmware And Configuration Files
Static and Globally Accessible Domain (see Section 10.2.5 Cached Addresses of the Last Provisioning Server Used on Reboots (see Section 10.2.6) AudioCodes Redirect server (see Section 10.2.7) 10.2 Dynamic URL Provisioning Dynamic Host Configuration Protocol (DHCP) can be used to automatically provision the phone.
Page 48: Table 10-1: Dhcp Automatic Provisioning Parameters
400HD Series IP Phones  To configure DHCP using the Configuration File: • Use the table below as reference. Table 10-1: DHCP Automatic Provisioning Parameters Parameter Description Provisioning Method Defines the provisioning method:  [provisioning/method] [Disable] Disable - Automatic update is disabled. The phone attempts to upgrade its firmware and configuration ...
Page 49 Administrator's Manual 10. Obtaining Firmware and Configuration Files Parameter Description For example, 440HD_001122334455_conf.cfg The following syntax is available for DHCP Options 66/67:  Option 66 must be a valid IP address or host name of a TFTP server only.  Option 67 must be the firmware name.
Page 50: Provisioning Using Dhcp Option 160
400HD Series IP Phones Parameter Description Every (Check Period = Day) The day in the week for automatically checking for new firmware and configuration files. [provisioning/period/weekly/day]  [Sunday] Sunday (default)  [Monday] Monday  [Tuesday] Tuesday  [Wednesday] Wednesday  [Thursday] Thursday ...
Page 51: Provisioning Using Dhcp Option 66/67
Server address exists but there is no Non-existent Firmware URL: When protocol is protocol header such as TFTP, FTP, not specified, tftp is Tftp://audiocodes.com/<hardware HTTP, HTTPS. added as the type>.img default protocol. File names do not exist. Configuration file url: Tftp://audiocodes.com/.<mac>cfg...
Page 52: Figure 10-3: Provisioning Using Dhcp Option 43 In The Dhcp Server
400HD Series IP Phones Figure 10-3: Provisioning using DHCP Option 43 in the DHCP Server Note: • 01 is the sub option • 27 is the length (in HEX) of the provisioning path string that you configured • The remainder is the provisioning path, in ASCII code. Example: tftp://192.168.202.103/test.img;test.cfg Administrator's Manual Document #: LTRT-11950...
Page 53: Sip Subscribe And Notify Messages
Administrator's Manual 10. Obtaining Firmware and Configuration Files 10.2.4 SIP SUBSCRIBE and NOTIFY Messages If the provisioning information (e.g. Option fields 66/67/160) is not provided by the DHCP server, the phone sends a SIP SUBSCRIBE message to the multicast address 224.0.1.75:5060 as shown below.
Page 54 400HD Series IP Phones The following code describes SIP NOTIFY Message with Provisioning Information. NOTIFY sip:10.13.2.37:5060 SIP/2.0 Via: SIP/2.0/UDP 10.13.2.37:5060;rport;branch=z9hG4bK-386d4398-6ad00ca2-7ca3606e Max-Forwards: 20 Contact: <sip:10.13.4.121:5060> To: <sip:224.0.1.75:5060> From: <sip:00000001@10.13.2.37:5060>;tag=87a5a8-25020d0a-13c4-50029-386d 4398-66dc40c-386d4398 Call-ID: 8884c8-25020d0a-13c4-50029-386d4398-3e2bcb8e-386d4398 CSeq: 1 NOTIFY Content-Type: application/url Subscription-State: terminated;reason=timeout Event: ua-profile;profile-type="application";model="440HD"; version="2.2.2"...
Page 55 Administrator's Manual 10. Obtaining Firmware and Configuration Files To: <sip:224.0.1.75:5060> From: <sip:00000001@10.13.2.37:5060>;tag=87a5a8-25020d0a-13c4-50029-386d 4398-66dc40c-386d4398 Call-ID: 8884c8-25020d0a-13c4-50029-386d4398-3e2bcb8e-386d4398 CSeq: 1 SUBSCRIBE Expires: 0 Content-Length: 0 The following code describes SIP NOTIFY Message with Provisioning Information. NOTIFY sip:10.13.2.37:5060 SIP/2.0 Via: SIP/2.0/UDP 10.13.2.37:5060;rport;branch=z9hG4bK-386d4398-6ad00ca2-7ca3606e Max-Forwards: 20 Contact: <sip:10.13.4.121:5060>...
Page 56: Hardcoded Domain Name For Provisioning Server
400HD Series IP Phones 10.2.5 Hardcoded Domain Name for Provisioning Server If no higher-priority provisioning method applied, the phone automatically searches in the DNS server for the domain named "ProvisioningServer". After the DNS server gives the domain IP address, the phone contacts the provisioning server. The phone tries to retrieve firmware and configuration files using URL tftp://ProvisioningServer/<Phone Model Name>/ For example:...
Page 57: Redirect Server
10. Obtaining Firmware and Configuration Files 10.2.7 Redirect Server You can use the AudioCodes Redirect server to direct you to the appropriate Provisioning server URL to download the relevant configuration and firmware files. Once the IP phone is powered up and network connectivity is established, it automatically request for provisioning information.
Page 58: Static Url Provisioning
If the redirect URL (where the configuration file is stored) also uses the HTTPS protocol, the IP phone can use a regular certificate or the AudioCodes factory-set certificate to authenticate itself and to validate the server’s certificate if a trusted root certificate (regular) is configured.
Page 59: Table 10-3: Static Url Automatic Provisioning Parameters
Administrator's Manual 10. Obtaining Firmware and Configuration Files  To configure static provisioning information using the Configuration File: • Use the table below as reference. Table 10-3: Static URL Automatic Provisioning Parameters Parameter Description Provisioning Method Defines the provisioning method: ...
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Page 61: Quick Setup
Part III Quick Setup...
Page 63: Quick Setup
Administrator's Manual 11. Quick Setup Quick Setup The Web interface provides a Quick Setup page that lets you configure basic features to quickly set up your IP Phone to operational level. Note: For Quick Setup parameters descriptions, see Part IV (Networking) and Part V (VoIP Features).
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Page 65: Networking
Part IV Networking...
Page 67: Introduction
Administrator's Manual 12. Introduction Introduction This section shows how to configure network settings manually, if required. Note: By default, the network settings are set for automatic provisioning. However, if you need to change them, you can do so manually, as described in this section. Version 2.2.8 400HD Series IP Phones...
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Page 69: Configuring Date And Time Manually
Administrator's Manual 13. Configuring Date and Time Manually Configuring Date and Time Manually Note: By default, date and time settings are automatically provisioned via the enterprise DHCP server when the phone is connected to the Internet and to the power supply, but you can manually change them if required.
Page 70: Configuring Daylight Saving Time
400HD Series IP Phones 13.1 Configuring Daylight Saving Time You can configure Daylight Saving Time using the Web interface or Configuration File.  To configure Daylight Saving Time using the Web interface: Access the Date and Time page (Configuration tab > Advanced Applications menu > Date and Time) as described above.
Page 71 Administrator's Manual 13. Configuring Date and Time Manually Parameter Description Start Time This subsection defines the starting day for the daylight saving offset. [system/daylight_saving/start_date]  [month] - defines specific month in year  [day] - defines specific day in month ...
Page 72 400HD Series IP Phones Parameter Description Offset The offset value for the daylight saving. [system/daylight_saving/offset] The valid range is 0 to 180. The default offset is [system/daylight_saving/mode] Configures the daylight saving mode. Valid values are [FIXED]= Date is specified as: Month, Day of month.
Page 73: Configuring The Ntp Server
Administrator's Manual 13. Configuring Date and Time Manually 13.2 Configuring the NTP Server The Network Time Protocol (NTP) server can be configured using the Web interface or Configuration File. When activated, date and time are automatically obtained from the NTP server.
Page 74 400HD Series IP Phones Parameter Description Update Interval The number of days. [system/ntp/sync_time/days] The valid range is 0 to 7. The default of days is 0. Update Interval The number of hours. [system/ntp/sync_time/hours] The valid range is 0 to 24. The default is 12. Time Display Format The format of the time displayed on the LCD screen.
Page 75: Configuring Ntp Server Via Dhcp
Administrator's Manual 13. Configuring Date and Time Manually 13.3 Configuring NTP Server via DHCP If the phone is set to obtain GMT offsets and NTP servers via DHCP (default), it receives the following fields in the DHCP options:  Primary Server and Secondary Server – (Option 4 or 42). Note: If both options (4 and 42) are received, priority is given to Option 42.
Page 76: Table 13-4: Ntp Server And Gmt Parameters
400HD Series IP Phones Table 13-4: NTP Server and GMT Parameters Parameter Description [system/ntp/gmt_offset] Default: 00:00 Enables the NTP server from which the phone retrieves the date and time.  [0] Disable (default)  [1] Enable – obtains the time information from a configured NTP server Administrator's Manual Document #: LTRT-11950...
Page 77: Configuring Ip Network Settings
Administrator's Manual 14. Configuring IP Network Settings Configuring IP Network Settings The following section shows how to configure IP Network Settings including:  Static IP Address  Partial DHCP 14.1 Configuring Static IP Address The static IP address can be configured using the following: ...
Page 78: Configuring Ip Network Settings
400HD Series IP Phones ♦ Clear softkey: deletes the digit to the left of the cursor. Press the Save and then Apply softkey. Press the Save softkey. 14.1.2 Configuring IP Network Settings This section shows how to configure IP Network settings using the Web interface or Configuration File.
Page 79: Table 14-1: Network Settings Parameters
Administrator's Manual 14. Configuring IP Network Settings  To define the phone's LAN settings using the Configuration File: • Use the table below as reference. Table 14-1: Network Settings Parameters Parameter Description IP Type Defines the IP addressing method:  [network/lan_type] [STATIC] Static IP (default)- Phone's IP address is defined manually...
Page 80: Configuring Partial Dhcp
400HD Series IP Phones 14.2 Configuring Partial DHCP Partial DHCP can be configured with the following parameters: Table 14-2: Partial DHCP Parameters Parameter Description Partial DHCP network/lan/dhcp This subsection defines the parameters to configure if 'lan_type' is configured to DHCP. Domain Name - Manual Enables setting the domain name manually.
Page 81 Administrator's Manual 14. Configuring IP Network Settings Parameter Description DHCP-Related Parameters network/lan/dhcp/ntp/server_list/enabled Enables prioritization of the NTP server's information received from the DHCP server (Option fields 42 or 4), over the static configuration (system/ntp/primary_server_address and system/ntp/secondary_server_address).  [0] Disable  [1] Enable (default) network/lan/dhcp/ntp/gmt_offset/enabled Enables prioritization of the NTP GMT offset...
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Page 83: Configuring Lan And Pc Port Settings
Administrator's Manual 15. Configuring LAN and PC Port Settings Configuring LAN and PC Port Settings Port settings can be configured using the Web interface or Configuration File. Note: The optional values of the Configuration File parameters are enclosed in square brackets while its corresponding Web values are written outside the square brackets, for example, [1] Enable.
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Page 85: Configuring Vlan Settings
Administrator's Manual 16. Configuring VLAN Settings Configuring VLAN Settings You can configure VLAN settings using the Web interface or Configuration File.  To configure the phone's VLAN settings using the Web interface: In the Web interface access the Network Settings page (Configuration tab > Network Connections menu >...
Page 86: Configuring Manual Or Automatic Vlan Assignment
400HD Series IP Phones Parameter Description VLAN ID The VLAN ID. The valid range is 0 to 4096. The default is 0. [network/lan/vlan/id] VLAN Priority The priority of traffic pertaining to this VLAN. The valid range is 0 to 7 (where 7 is the highest priority).
Page 87: Voip Settings
Part V VoIP Settings...
Page 89: Configuring Sip Settings
Administrator's Manual 17. Configuring SIP Settings Configuring SIP Settings You can configure the following SIP settings using the Web interface or Configuration File:  General  Proxy and Registration  SIP Timers  SIP QoS 17.1 Configuring General SIP Settings The phone's General SIP settings can be configured using the Web interface or Configuration File.
Page 90: Table 17-1: Sip General Parameters
400HD Series IP Phones  e General SIP parameters using the Configuration File: • Use the table below as reference. Table 17-1: SIP General Parameters Parameter Description SIP Transport Protocol Determines the transport layer for outgoing SIP calls initiated by the [voip/signalling/sip/transport_protocol] phone.
Page 91 Administrator's Manual 17. Configuring SIP Settings Parameter Description Enable RPORT Determines whether the phone adds the 'rport' parameter to the [voip/signalling/sip/rport/enabled] relevant SIP message (in the SIP Via header).  [0] Disable (default)  [1] Enable Include PTIME in SDP Determines whether the phone adds the PTIME parameter to the [voip/signalling/sip/sdp_include_ptime]...
Page 92 400HD Series IP Phones Parameter Description Incoming Anonymous Call Blocking Can be configured only if the BroadSoft BroadWorks [voip/signalling/sip/anonymous_calls_blocking] application server is used. When enabled, incoming INVITE messages with anonymous From header are rejected.  [0] Disable (default)  [1] Enable For example: From:"Anonymous"<sip:anonymo us@anonymous.invalid>...
Page 93: Configuring Proxy And Registration
Administrator's Manual 17. Configuring SIP Settings 17.2 Configuring Proxy and Registration This section shows how to configure Proxy and Registration settings using the Web interface or Configuration File.  To configure Proxy and Registration using the Web interface: Access the Signaling Protocol page (Configuration tab > Voice Over IP menu > Signaling Protocols).
Page 94 400HD Series IP Phones Parameter Description Enable Registrar Keep Alive Determines whether to use the registration keep-alive mechanism based on SIP OPTION [voip/signalling/sip/registrar_ka/enabled] messages.  [0] Disable (default)  [1] Enable Note:  If there is no response from the server, the timeout for re-registering is automatically reduced to a user-defined value (voip/signalling/sip/registration_failed_...
Page 95 Administrator's Manual 17. Configuring SIP Settings Parameter Description Use SIP Outbound Proxy Determines whether an outbound SIP proxy server is used (all SIP messages are sent to [voip/signalling/sip/sip_outbound_proxy/enabled] this server as the first hop).  [0] Disable (default)  [1] Enable Outbound Proxy IP Address or Host Name [Only displayed if the 'Use SIP Outbound Proxy' parameter is enabled.] The IP address...
Page 96 400HD Series IP Phones Parameter Description Redundant Outbound Proxy Symmetric Mode [Only displayed if the 'Use Redundant Outbound Proxy' parameter is enabled.] [voip/signalling/sip/redundant_outbound_prox [0] = Asymmetric (default) (never switch back y/symmetric_mode] to the primary) [1] = Symmetric (switch back to the primary when available) If asymmetric mode is configured and the primary outbound server goes down, you'll...
Page 97: Configuring Proxy Redundancy
Administrator's Manual 17. Configuring SIP Settings 17.2.1 Configuring Proxy Redundancy The Redundant Proxy feature allows the configuration of a backup SIP proxy server to increase QoS stability. Once this feature is enabled, the phone identifies cases where the primary proxy does not respond to SIP signaling messages. In these scenarios, the phone registers to the redundant proxy and the phone seamlessly continues normal functionality, without the user noticing any connectivity failure or malfunction with the primary proxy.
Page 98: Table 17-3: Sip Proxy Server Redundancy Parameters
400HD Series IP Phones  To configure Proxy Redundancy using the Configuration File: • Use the table below as reference. Table 17-3: SIP Proxy Server Redundancy Parameters Parameter Description Mandatory for the phone to operate in [voip/signaling/sip/redundant_proxy/enabled] redundancy. Commands the phone to operate with the other voip/signalling/sip/redundant_proxy parameters.
Page 99 Administrator's Manual 17. Configuring SIP Settings Parameter Description Switch back to Primary SIP proxy when available [Only displayed if the 'Redundant Proxy Mode' parameter is enabled (Primary-Fallback)] [voip/signalling/sip/redundant_proxy/symmetri The phone identifies cases where the primary c_mode] proxy does not respond to SIP signaling messages.
Page 100: Device Registration Failover/Failback
400HD Series IP Phones 17.2.2 Device Registration Failover/Failback 17.2.2.1 Failover This feature enables a secondary server to take over the functions of the primary server on the enterprise network, if SIP communication between the SIP access device and the primary proxy server is blocked or delayed or the primary server isn't available. No phone functionality is lost when the secondary server takes over.
Page 101: Failback
Administrator's Manual 17. Configuring SIP Settings Parameter Description Proxy IP Address or Host Name Configure this parameter as an SRV host name. Proxy Port Configure a value of 65535 for this parameter. Configure the parameter [voip/signalling/sip/proxy_port] when you're using a regular Proxy server.
Page 102: Configuring A Line
420HD/405 phones, 'Line Mode' is not supported • on the 420HD/405 phones, 'Label' is supported • on the 420HD/405 phones, two lines can be configured; on the 430HD/440HD phones, six lines can be configured.  To configure a line using the Web interface: Access the Line Settings page (Configuration >...
Page 103: Configuring Shared Call Appearance
A solid icon indicates a phone configured as private. Line Label Applies only to the 420HD and 405 phone models. [voip/line/0/extension_display] Defines the label displayed on the LCD screen. The label on the 430HD/440HD phones' LCD screens are defined under Personal Settings.
Page 104: Configuring Sip Timers
400HD Series IP Phones 17.5 Configuring SIP Timers SIP Timers can be configured using the Web interface or Configuration File.  To configure SIP timer settings using the Web interface: Access the Signaling Protocol page (Configuration tab > Voice Over IP menu > Signaling Protocols).
Page 105 Administrator's Manual 17. Configuring SIP Settings Parameter Description [voip/signalling/sip/redundant_proxy/ Only relevant if dual registration / redundancy server is configured. Allows quicker retransmission of SIP dual_reg/t1] messages than the Web interface parameter 'Transmission Timer T1' and overrides it if configured. Default: 20 milliseconds. Range: 20-200. Retransmission Timer T2 The maximum interval (in msec) between retransmissions of SIP messages (according to RFC...
Page 106: Configuring Sip Qos
400HD Series IP Phones 17.6 Configuring SIP QoS SIP Quality of Service (QoS) can be configured using the Web interface or Configuration File.  To configure SIP QoS using the Web interface: Access the Signaling Protocol page (Configuration tab > Voice Over IP menu > Signaling Protocols).
Page 107: Configuring Sip Reject Code
Administrator's Manual 17. Configuring SIP Settings 17.7 Configuring SIP Reject Code Reject Code can be configured using the Web interface or Configuration File.  To configure Reject Code using the Web Interface: Access the Services page (Configuration tab > Voice Over IP menu > Services > General Parameters).
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Page 109: Configuring Dialing
Administrator's Manual 18. Configuring Dialing Configuring Dialing Dialing parameters can be configured using the Web interface or Configuration File. 18.1 Configuring General Dialing Parameters General dialing parameters can be configured using the Web interface or Configuration File.  To configure dialing using the Web interface: Access the Dialing page (Configuration tab >...
Page 110 400HD Series IP Phones Parameter Description No Answer Call Timeout Timeout before the phone automatically sends a Cancel message. When the phone makes a call and the other side [voip/dialing/unanswered_call_timeout] doesn't answer, the phone sends a Cancel after this timeout. Range: 1 to 300. Default = 60. Defines the dialing mode when phone is on hook and no [voip/dialing/on_hook_dialing] audio device is selected (when user enters digits on idle...
Page 111: Configuring Auto Redial
Administrator's Manual 18. Configuring Dialing 18.2 Configuring Auto Redial The administrator is responsible for enabling/disabling the auto-redial feature. If enabled and a called party is unavailable because they're busy (for example), the caller's phone's LCD prompts Extension Busy. Activate auto redial on busy? If the caller then activates auto-redial by pressing Yes, the busy extension is automatically redialed every n seconds.
Page 112: Configuring Dial Tones
400HD Series IP Phones 18.3 Configuring Dial Tones Dial Tones settings can be configured using the Web interface or Configuration File.  To configure Dial Tones using the Web interface: Access the Dialing page (Configuration tab > Voice Over IP menu > Dialing). Figure 18-3: Dialing Page - Tones Configure the tones parameters using Table 18-3...
Page 113 Administrator's Manual 18. Configuring Dialing Parameter Description Enables the secondary dial tone. Secondary Dial Tone  [0] Disable (default) - Phone doesn't use [voip/dialing/secondary_dial_tone/enabled] secondary dial tone.  [1] Enable - Phone plays secondary dial tone if the secondary dial tone key is pressed (first digit).
Page 114: Configuring Dtmf
400HD Series IP Phones 18.4 Configuring DTMF Dual-Tone Multi-Frequency (DTMF) signaling can be configured using the Web interface or Configuration File.  To configure DTMF using the Web interface: Access the Dialing page (Configuration tab > Voice Over IP menu > Dialing). Figure 18-5: Web Interface - DTMF Transport Mode You can choose one of three available DTMF transport methods: The Web interface allows selecting Inband, RFC 2833, or Via SIP as the DTMF...
Page 115: Configuring Digit Maps And Dial Plans
Administrator's Manual 18. Configuring Dialing 18.5 Configuring Digit Maps and Dial Plans Digit maps and Dial plans can be configured using the Web interface or Configuration File.  To configure digit map and dial plan using the Web interface: Access the Dialing page (Configuration tab > Voice Over IP menu > Dialing). Figure 18-6: Web Interface - Digit Map and Dial Plan Configure the parameters using the table below as reference, and then click Submit.
Page 116 400HD Series IP Phones Parameter Description  100: Auto-attendant default extension  101: Voicemail default extension  011xxx.: International rule without prefix  9011xxx.: International rule with prefix  1[2-9]xxxxxxxxx: LD rule without prefix  91[2-9]xxxxxxxxx: LD rule with prefix ...
Page 117: Configuring Headset Led To Stay On
Administrator's Manual 18. Configuring Dialing 18.6 Configuring Headset LED to Stay On IT administrators can configure the headset LED to stay on when the phone is on standby and when it is in conversation mode. Note: Headset must be configured as the default audio device for the feature to function (see Section 18.7).
Page 118: Configuring Default Audio Device
400HD Series IP Phones 18.7 Configuring Default Audio Device The default audio device (speaker or headset) can be configured using the Web interface or Configuration File.  To configure default audio device using the Web interface: Access the Dialing page (Configuration tab > Voice Over IP menu > Dialing) and scroll down to Default Audio Device.
Page 119: Configuring Ring Tones
Administrator's Manual 19. Configuring Ring Tones Configuring Ring Tones This section shows how to configure and upload ring tones to the phone. 19.1 Configuring Distinctive Ring Tones You can configure a phone to ring in a distinct tone per caller, thus facilitating caller recognition and saving others from unnecessary disruptions to their activities if the phone is shared.
Page 120: Configuring Cpt Regional Settings
400HD Series IP Phones 19.2 Configuring CPT Regional Settings It's important to match your phone's Call Progress Tones (CPT) to the country in which your phone is located. This section shows how to configure it.  To configure your region using the Web interface: Access the Tones page (Configuration tab >...
Page 121 Administrator's Manual 19. Configuring Ring Tones Parameter Description [voip/regional_settings/use_config_file_values] Enables the user-defined CPT. When this parameter is enabled, the 'selected_country' parameter is not relevant and the CPT values below can be determined by the user.  [0] - Disable (default) ...
Page 122: Uploading Ring Tones
400HD Series IP Phones 19.3 Uploading Ring Tones New Ring Tones can be uploaded using the Web interface or Configuration File. Note: • The ring tone file must be in WAV file format (A/Mu-Law, 8-kHz audio sample rate and 8-bit audio sample size or PCM 16-kHz audio sample rate and 16-bit audio sample size, Intel PCM encoding).
Page 123: Table 19-3: Ring Tone Parameters
Administrator's Manual 19. Configuring Ring Tones  To upload Ring Tones using the Configuration File: • Use the table below as reference. Table 19-3: Ring Tone Parameters Parameter Description Ringing Tone Name File Location The URI for retrieving the ring tones file. The ring tones can be compressed to zip or tgz files and provided to [provisioning/ring_tone_uri] the phone during provisioning.
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Page 125: Configuring Media Settings
Administrator's Manual 20. Configuring Media Settings Configuring Media Settings This section shows how to configure media settings. 20.1 Configuring Media Streaming The Configuring Media Streaming feature can be configured using the Configuration File. Configure the parameters using the table below as reference. Table 20-1: Media Streaming Parameters Parameter Description...
Page 126: Configuring Rtp Port Range And Payload Type
400HD Series IP Phones 20.2 Configuring RTP Port Range and Payload Type RTP Port Range and Payload Type can be configured using the Web interface or Configuration File.  To configure RTP Port Range and Payload Type using the Web interface: Access the Media Streaming page (Configuration tab >...
Page 127: Configuring Rtp Qos
Administrator's Manual 20. Configuring Media Settings 20.3 Configuring RTP QoS RTP QoS can be configured using the Web interface or Configuration File.  To configure RTP QoS using the Web interface: Access the Media Streaming page (Configuration tab > Voice Over IP menu > Media Streaming).
Page 128: Configuring Codecs
400HD Series IP Phones 20.4 Configuring Codecs Codecs can be configured using the Web interface or Configuration File.  To define the Codecs using the Web interface: Access the Media Streaming page (Configuration tab > Voice Over IP menu > Media Streaming).
Page 129: Figure 20-4: Web Interface - Media Streaming - Codecs
Administrator's Manual 20. Configuring Media Settings Parameter Description Codec Type Name of the codec. The variable %d depicts the index number of the codec entry and its priority, where the first [voip/codec/codec_info /%d/name] codec (i.e. voip/codec/codec_info/0/name=…) has the highest priority. The valid codec parameters are: ...
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Page 131: Configuring Voice Settings
Administrator's Manual 21. Configuring Voice Settings Configuring Voice Settings This section shows how to configure voice settings. 21.1 Configuring Gain Control See Section 24.1 for detailed information. 21.2 Configuring Jitter Buffer Jitter Buffer can be configured using the Web interface or Configuration File. ...
Page 132: Configuring Silence Compression
400HD Series IP Phones 21.3 Configuring Silence Compression The Silence Compression feature can be configured using the Web interface or Configuration File.  To configure Silence Compression using the Web interface: Access the Voice page (Configuration tab > Voice Over IP menu > Voice) and then scroll down to Silence Compression.
Page 133: Configuring Noise Reduction
The Noise Reduction feature can be configured using the Web interface. Note: It's strongly advisable not to change the default values without consulting AudioCodes.  To configure Noise Reduction using the Web interface: Access the Voice page (Configuration tab > Voice Over IP menu > Voice) and then scroll down to Noise Reduction.
Page 134: Configuring Echo Cancellation
It is strongly advisable to leave the echo cancellation parameters at their defaults and not to configure different values. • Contact your AudioCodes representative if you encounter an echo cancellation related issue. You can view the following echo cancellation related parameters in the Configuration File (Management tab >...
Page 135: Configuring Extension Lines
Before you can make a call, you must configure an extension line (SIP account). This section shows how to configure an extension line using the phone's LCD. Note: LCDs of the 440HD / 430HD phone are shown here. LCDs of the 420HD / 405 phones are almost identical, the differences are insignificant. ...
Page 136: Using The Web Interface And Configuration File
Note: The Web interface page of the 440HD / 430HD phone are shown here. The Web pages of the 420HD / 405 phones are identical, except that on the 420HD/405 phones: • 'Line Label' is displayed instead of 'Line Mode' •...
Page 137 Proxy Authentication Requested (401/407). The authentication password can be up to 35 characters. Line Label [Only applies to the 420HD and 405 phones] [voip/line/%d/extension_display] Set the string that will be displayed in the phone LCD for local extension. If not set, the local extension displayed will be the user ID (self-number).
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Page 139: Configuring Supplementary Services
Administrator's Manual 23. Configuring Supplementary Services Configuring Supplementary Services You can configure various supplementary services supported by your phone such as Call Waiting, Call Forwarding, Three-way Conferencing, and Message Waiting Indication (MWI). 23.1 Selecting the Application Server By default, the phone is set for a generic application server. However, you can select a specific third-party application server as described below (see also Appendix A).
Page 140: Configuring Call Waiting
400HD Series IP Phones 23.2 Configuring Call Waiting Call Waiting can be configured using the Web interface or Configuration File.  To configure call waiting using the Web interface: Access the Services page (Configuration tab > Voice Over IP menu > Services). Figure 23-2: Web Interface - Services - Call Waiting Configure the Call Waiting parameters using the table below as reference, and then click Submit.
Page 141: Configuring Call Forwarding
Administrator's Manual 23. Configuring Supplementary Services 23.3 Configuring Call Forwarding Call Forwarding can be configured using the Web interface, Configuration File, or phone LCD. In a BroadSoft environment, Call Forwarding can be configured in the BroadSoft BroadWorks application server (see under Appedix for detailed information).
Page 142 400HD Series IP Phones  To configure call forwarding using the phone's LCD:  See the User's Manual for detailed information. Administrator's Manual Document #: LTRT-11950...
Page 143: Configuring A Conference
Administrator's Manual 23. Configuring Supplementary Services 23.4 Configuring a Conference Three-way conferencing can be configured using the Web interface or Configuration File.  To configure three-way conferencing using the Web interface: Access the Services page (Configuration tab > Voice Over IP menu > Services). Figure 23-4: Web Interface - Services - Conference Configure the conferencing parameters using the table below as reference, and then click Submit.
Page 144: Configuring Automatic Dialing
400HD Series IP Phones 23.6 Configuring Automatic Dialing Automatic Dialing can be configured using the Web interface or Configuration File.  To define Automatic Dialing using the Web interface: Access the Dialing page (Configuration tab > Voice Over IP menu > Dialing). Figure 23-5: Web Interface - Dialing - Automatic Dialing Configure dialing options according to the parameters in the table below, and then click Submit.
Page 145: Configuring Automatic Answer
Administrator's Manual 23. Configuring Supplementary Services 23.7 Configuring Automatic Answer The Automatic Answer feature is configured using the Configuration File. Use the table below as reference. Table 23-7: Automatic Answer Parameters Parameter Description voip/auto_answer/enabled Enables the Automatic Answering feature.  [0] Disable (default) ...
Page 146: Configuring Do Not Disturb (Dnd)
400HD Series IP Phones 23.8 Configuring Do Not Disturb (DnD) The Do not Disturb (DnD) feature can be configured using the Web interface or Configuration File. It can also be configured in BroadSoft's BroadWorks (see under Appendix A.1.3).  To configure DnD using the Web interface: Access the Services page (Configuration tab >...
Page 147: Configuring Call Pick Up
Administrator's Manual 23. Configuring Supplementary Services 23.9 Configuring Call Pick Up Note: Call Pick Up only applies to the 430HD and 440HD phones. Since the Call Pick Up feature is relevant only when Busy Lamp Field (BLF) is activated, the call pickup parameters appear as BLF related parameters.
Page 148: Configuring Message Waiting Indication
400HD Series IP Phones 23.10 Configuring Message Waiting Indication The Message Waiting Indication (MWI) feature can be configured using the Web interface or Configuration File.  To configure MWI using the Web interface: Access the Services page (Configuration tab > Voice Over IP > Services). Figure 23-8: Web Interface - Services - MWI Configure using the table below as reference, and then click Submit.
Page 149: Configuring Busy Lamp Field
Administrator's Manual 23. Configuring Supplementary Services 23.11 Configuring Busy Lamp Field The Busy Lamp Field (BLF) feature can be configured using the Web interface or Configuration File. Note: BLF only applies to the 430HD and 440HD phones.  To configure BLF using the Web interface: Access the Services page (Configuration tab >...
Page 150 400HD Series IP Phones Parameter Description Use Registrar as Application Server Address [Only displayed if 'Type' is set to BSFT and the voip/services/busy_lamp_field/application_server/use_registrar' [voip/services/busy_lamp_field/applicatio parameter is set to 0.]. Defines the IP address or n_server/addr] host name of the application server. The valid value is up to 64 characters.
Page 151: Configuring Advice Of Charge
Administrator's Manual 23. Configuring Supplementary Services 23.12 Configuring Advice of Charge The Advice of Charge (AOC) feature can be configured using the Web interface or Configuration File. The feature permits an accurate estimate of the size of the bill which will eventually be charged to be displayed.
Page 152: Disabling The Hold Key
HOLD key is used to place a call on hold, or to resume a held call. 23.14 Configuring Onhook Disconnect when Held Note: Only applies to AudioCodes' SIP-100 and SIP-200 devices. This section shows how to configure whether the device automatically goes idle (i.e., on-hook) when the last remaining call is disconnected. ...
Page 153: Configuring Ringing On The Default Audio Device
Administrator's Manual 23. Configuring Supplementary Services 23.15 Configuring Ringing on the Default Audio Device This section shows how to configure whether ringing is heard on the default audio device.  To configure whether ringing is heard on the default audio device, using the Configuration File: •...
Page 154: Allowing An Incoming Call When The Phone Is Locked
400HD Series IP Phones 23.16 Allowing an Incoming Call when the Phone is Locked This section shows how to allow or not allow an incoming call when the phone is locked.  To allow an incoming call when the phone is locked, using the Configuration File: •...
Page 155: Configuring Attended And Semi-Attended Call Transfer
Administrator's Manual 23. Configuring Supplementary Services 23.18 Configuring Attended and Semi-Attended Call Transfer This section shows how to configure a softkey with attended and semi-attended call transfer functionality, using the Configuration File.  To configure a softkey with attended / semi-attended call transfer functionality: Use the table below as reference: Table 23-18: Configuring a Softkey with Attended and Semi-Attended Call Transfer Functionality Parameter...
Page 156: Creating A Speed Dial File For Configuration File
400HD Series IP Phones 23.20 Creating a Speed Dial File for Configuration File The configuration file can include a link to a user-defined Speed Dial file, using the provisioning/speed_dial_uri parameter. This allows you to upload speed dial settings to the phone. The Speed Dial file must include a list of speed dial configurations.
Page 157: Configuring Volume Levels
Administrator's Manual 24. Configuring Volume Levels Configuring Volume Levels This section shows how to configure volume levels. 24.1 Configuring Gain Control Automatic Gain Control can be configured using the Web interface or Configuration File. Note: It's strongly advisable not to change the default values. ...
Page 158 400HD Series IP Phones Parameter Description Fast Adaptation Gain Slope The rate of changes in Automatic Gain Control gain during Fast Adaptation Mode. Default: 19 (10dB/sec). 0.25-70.00 10dB/sec. Fast Adaptation Duration (0 - 65535) The duration of the Fast Adaptation Mode, in msec.
Page 159: Configuring Tone Volume
Administrator's Manual 24. Configuring Volume Levels 24.2 Configuring Tone Volume Tone volume can be configured using the Configuration File. Note: It's strongly advisable not to change the default values.  To configure tone volume using the Configuration File: • Use the table below as reference. Table 24-2: Tone Volume Parameter Parameter Description...
Page 160: Configuring Ringer Volume
400HD Series IP Phones 24.3 Configuring Ringer Volume The ringer volume can be configured using the Configuration File. Note: It's strongly advisable not to change the default values.  To configure the ringer volume using the Configuration File: • Use the table below as reference. Table 24-3: Ringer Volume Parameters Parameter Description...
Page 161: Configuring Speaker Volume
Administrator's Manual 24. Configuring Volume Levels 24.4 Configuring Speaker Volume The speaker volume can be configured using the Configuration File. Note: It's strongly advisable not to change the default values.  To configure speaker volume using the Configuration File: • Use the table below as reference.
Page 162 400HD Series IP Phones Parameter Description [voip/audio/gain/WB/handsfree_analog_output_gain] Analog output gain (in dB) – Wide Band. Valid values: [0db] (default), [minus1_5db], [minus3db], [minus4_5db], [minus6db], [minus7_5db], [minus9db], [minus10_5db], [minus12db], [minus13_5db], [minus15db], [minus16_5db], [minus18db], [minus19_5db], [minus21db], [minus22_5db], [minus24db], [minus25_5db], [minus27db], [minus28_5db], [minus30db], [minus31_5db], [minus33db], [minus34_5db], [minus36db], [minus37_5db], [minus39db], [minus39db], [minus42db], [minus48db],...
Page 163 Administrator's Manual 24. Configuring Volume Levels Parameter Description [voip/audio/gain/WB/additional_speaker_gain] Additional parameter for speaker gain configuration, for Wide Band. Valid values:  [0] 0dB  [1] 1dB  [2] 2dB  [3] 3dB (default) Version 2.2.8 400HD Series IP Phones...
Page 164: Configuring Handset Volume
400HD Series IP Phones 24.5 Configuring Handset Volume The handset volume can be configured using the Configuration File. Note: It's strongly advisable not to change the default values.  To configure handset volume using the Configuration File: • Use the table below as reference. Table 24-5: Handset Gain Parameters Parameter Description...
Page 165 Administrator's Manual 24. Configuring Volume Levels Parameter Description [voip/audio/gain/WB/handset_analog_output_gain] Analog output gain (in dB), for Wide Band. Valid values: [0DB] (default), [minus1_5db], [minus3db], [minus4_5db], [minus6db], [minus7_5db], [minus9db], [minus10_5db], [minus12db], [minus13_5db], [minus15db], [minus16_5db], [minus18db], [minus19_5db], [minus21db], [minus22_5db], [minus24db], [minus25_5db], [minus27db], [minus28_5db], [minus30db], [minus31_5db], [minus33db], [minus34_5db], [minus36db], [minus37_5db], [minus39db],...
Page 166: Configuring Headset Volume
400HD Series IP Phones 24.6 Configuring Headset Volume Headset volume can be configured using the Configuration File. Note: It's strongly advisable not to change the default values.  To configure headset volume using the Configuration File: • Use the table below as reference. Table 24-6: Headset Gain Parameters Parameter Description...
Page 167 Administrator's Manual 24. Configuring Volume Levels Parameter Description [voip/audio/gain/NB/headset_analog_input_gain] Analog input gain (in dB). Valid values: [PLUS31_5DB](default), [plus1_5db], [plus3db], [plus4_5db], [plus6db], [plus7_5db], [plus9db], [plus10_5db], [plus12db], [plus13_5db], [plus15db], [plus16_5db], [plus18db], [plus19_5db], [plus21db], [plus22_5db], [plus24db], [plus25_5db], [plus27db], [plus28_5db], [plus30db], [plus31_5db], [plus33db], [plus34_5db], [plus36db], [plus37_5db], [plus39db], [plus40_5db], [plus42db], [plus48db], [plus54db], [MUTE] [voip/audio/gain/WB/headset_analog_input_gain]...
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Page 169: Advanced Phone Settings
Part VI Advanced Phone Settings...
Page 171: Configuring The Phone Directory
Administrator's Manual 25. Configuring the Phone Directory Configuring the Phone Directory This section shows how to configure the phone directory. 25.1 Configuring the Corporate Directory The Corporate Directory can be configured using the Web interface or Configuration File. 25.1.1 Configuring the LDAP-based Corporate Directory This section shows how to configure Lightweight Directory Access Protocol (LDAP), which is an application protocol for accessing and maintaining distributed directory information services over an IP network.
Page 172 400HD Series IP Phones Parameter Name Description Defines the LDAP service port. Port [system/ldap/port] Defines the user name used for the LDAP search User Name request. [system/ldap/user_name] Defines the password of the search requester. Password [system/ldap/password] Defines the access point on the LDAP tree. Base [system/ldap/base] Specifies your search pattern for name look ups.
Page 173: Loading A Text-Based Corporate Directory File
Administrator's Manual 25. Configuring the Phone Directory Parameter Name Description Specifies the LDAP number attributes setting, Number Attribute which can be used to specify the “number” [system/ldap/number_attrs] attributes of each record which is returned in the LDAP search results. When you type in the following field, for example, Mobile telephoneNumber ipPhone, you must specify 'Mobile', 'telephoneNumber' and 'ipPhone' fields for each LDAP record.
Page 174: Figure 25-2: Web Interface - Corporate Directory
400HD Series IP Phones The corporate directory file includes a list of contacts and their phone numbers. The syntax of the corporate directory file must be as follows: <full name>,<office>,<home>,<mobile> For example: John Smith,1234,98765432,574685746 If not all phone numbers are required, the relevant field must be left empty. For example, in the directory entry below, the home and user-defined numbers are absent: John Smith,1234,,574685746 ...
Page 175: Modifying The Local Phone Directory
Administrator's Manual 25. Configuring the Phone Directory 25.2 Modifying the Local Phone Directory You can add, edit, or delete directory contacts. A contact's address can be a telephone number, IP address, or domain name. You can also download or upload a personal directory file through the Web interface.
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Page 177: Configuring Keys
Programmable Keys (see Section 26.2) - applies to the 430HD and 440HD phones  Speed Dials (see Section 26.3) – applies to the 420HD and 405 phones  Softkeys (see Section 26.3.2) – applies to the 420HD and 405 phones ...
Page 178: 440Hd Phone
400HD Series IP Phones Configure a Function Key using the table below as reference. Table 26-1: 430HD Phone Function Keys Parameters Parameter Name Description Used to define a label for a key. [personal_settings/functional_key/0-11/key_label] Type Choose either: [personal_settings/functional_key/0-11/type] SPEED_DIAL (default) -or- SPEED_DIAL_BLF The speed-dial feature helps users quickly dial numbers that are often used or hard to remember.
Page 179: Configuring Additional Function Keys
Administrator's Manual 26. Configuring Keys Table 26-2: 440HD Phone Function Keys Parameters Parameter Name Description Used to define a label for a key. [personal_settings/functional_key/n-n/key_label] Choose either SPEED_DIAL (default) -or- Type SPEED_DIAL_BLF. The speed-dial feature helps [personal_settings/functional_key/n-n/type] users quickly dial numbers that are often used or hard to remember.
Page 180: Configuring Programmable Keys
400HD Series IP Phones 26.2 Configuring Programmable Keys Note: Applies to the 430HD and 440HD phone models. 26.2.1 430HD and 440HD Phones Six programmable keys are located adjacent to the LCD. There are three on each side. They're labeled 1-6 in the Web interface and 12-17 in the Configuration File. You can configure them as ...
Page 181: Configuring Multiple Lines
Administrator's Manual 26. Configuring Keys Parameter Name Description Paging Multicast The IP address via which multicast messages traverse. When an IP Phone Address user announces or receives a multicast message, the message traverses this IP address. You should assign a different IP address for each group. This enables the multicasting of paged messages to different groups simultaneously.
Page 182: Configuring A Key Event
400HD Series IP Phones 26.2.1.2 Configuring a Key Event You can set as Key Events the six keys flanking the LCD, as well as sidecar key 13 and up.  To configure a Key Event: Enable the key_event parameter: • Set personal_settings/functional_key/12/type to KEY_EVENT (Default = SIP_ACCOUNT) •...
Page 183: Configuring Speed Dials
In the Web interface, open the Function Keys page (Configuration tab > Personal Settings > Function Keys). Figure 26-4: Web Interface – Personal Settings – Speed Dials (420HD and 405 Phone Models) In the 'Number' field, enter the phone number to which to assign the Speed Dial.
Page 184: Deleting Speed Dials
400HD Series IP Phones  To configure a key as a Speed Dial using the configuration file:  Open the Configuration File page (Management tab > Manual Update > Configuration File) and locate the Function Key parameters. Use the table below as reference when configuring the parameters.
Page 185: Creating A Speed Dial File For The Configuration File
Administrator's Manual 26. Configuring Keys 26.3.4 Creating a Speed Dial File for the Configuration File The Configuration File parameter 'provisioning/speed_dial_uri' can be configured to point to a user-defined Speed Dial file, for speed dial settings to be uploaded to the phone when the cfg file is uploaded.
Page 186: Configuring Softkeys
26.4 Configuring Softkeys Note: • The section applies to the 420HD and 405 phone models. • When Genesys’ ACD is enabled, the Soft Keys item in the Keys Configuration menu is not displayed. This section describes how to configure softkeys. Four softkeys, located below the LCD, can be configured.
Page 187: Figure 26-5: Web Interface - Softkeys (420Hd And 405 Phone)
Open the Programmable Keys page (Configuration tab > Personal Settings menu > Programmable Keys). Figure 26-5: Web Interface – Softkeys (420HD and 405 Phone) Configure the softkey parameters using the table below as reference. Table 26-8: Softkeys Parameters (420HD/405 Phone)
Page 188: Table 26-9: Softkey Parameters
400HD Series IP Phones  To configure softkeys using Configuration File Use the table below as reference: Table 26-9: SoftKey Parameters Parameter Name Description Softkey Indicates the softkey number. [personal_settings/soft_key/n-n] (Idle Call State) Where <n-n> defines the softkey number. [personal_settings/soft_keys/ongoing_call/n-n] Possible values: 0-19 (Ongoing call state) Function (Idle call state):...
Page 189: Configuring Programmable Softkeys (Psk)
You can configure the PSK to perform any action that is supported by your enterprises's softswitch or application server. AudioCodes provides the ability to configure a calling prefix and a dialing code and to include these in the SIP INVITE.
Page 190: Configuring Navigation Control Button Positions
400HD Series IP Phones 26.5 Configuring Navigation Control Button Positions Note: This section applies to all phone models. Each of the four positions of the Navigation Control button on the phone, i.e., Up, Down, Left, and Right, as well as its OK button, can be configured to perform a one of five functions: ...
Page 191: Saving Configured Keys
Administrator's Manual 26. Configuring Keys 26.5.1 Saving Configured Keys Note: This section applies to all phone models. After configuring softkeys, the configuration can be saved in a cfg file on a computer and then loaded to other phones.  To save the configured softkeys in a cfg file: Access the Programmable Keys page (Configuration tab >...
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Page 193: Configuring Multicast Paging
Administrator's Manual 27. Configuring Multicast Paging Configuring Multicast Paging The Multicast Paging feature enables you to multicast live voice paged messages from an IP Phone to other IP Phone extensions that are configured in a configured Paging Group. When the IP Phone extension is assigned to such a group, it can both send and receive live messages to and from all the other extensions in the group respectively.
Page 194: Barge-In
400HD Series IP Phones Parameter Description Paging Multicast The IP address via which multicast messages traverse. When an IP Phone Address user announces or receives a multicast message, the message traverses this IP address. You should assign a different IP address for each group. This enables the multicasting of paged messages to different groups simultaneously.
Page 195: Configuring Using The Configuration File
Administrator's Manual 27. Configuring Multicast Paging Figure 27-2: Web Interface – Enable Barge-in  To enable Barge-in using the Configuration File: • Use the table below as reference. Table 27-2: Barge-in Parameters Parameter Description [voip/services/allow_barge_in/enabled] Enables paging to interrupt (i.e., barge into) a call currently in progress.
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Page 197: Configuring Feature Key Synchronization
Administrator's Manual 28. Configuring Feature Key Synchronization Configuring Feature Key Synchronization This section shows how to configure Feature Key synchronization.  To configure Feature Key synchronization using the Configuration File: • Use the table below as reference. Table 28-1: Feature Key Synchronization Parameters Parameter Description [system/feature_key_synchronization/enabled]...
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Page 199: Security
Part VII Security...
Page 201: Implementing X.509 Authentication
Certificates that are loaded to the AudioCodes IP Phone using an AudioCodes certificate and AudioCodes Trusted Root CA.  User-Generated Certificates (see Section 29.2): Certificates that are generated by the user that may use the AudioCodes Tusted Root CA or an external CA. 29.1 Factory-Set Certificates and AudioCodes Trusted...
Page 202: User-Generated Certificates
If the remote server is configured to authenticate the client and AudioCodes factory-set certificates are used for authentication, then the AudioCodes Certificate and AudioCodes Trusted Root CA must be downloaded to the remote server. These files can be downloaded from the AudioCodes Web site. For more information, contact your local AudioCodes sales representative.
Page 203: External Trusted Root Cas
If you do not load any Trusted Root CAs to the phone, then when there is an attempt to connect to a remote server or an attempt by a browser to open the Web interface using HTTPS, the AudioCodes Trusted Root CA is used to authenticate the connection.
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Page 205: Loading A Certificate
Administrator's Manual 30.Loading a Certificate Loading a Certificate This section shows how to:  Load the Trusted Root CA Certificate to the Phone (see below).  Load the Client Certificate to the Phone (see Section 30.2).  Generate a Certificate Signing Request (CSR) (see Section 30.3). 30.1 Loading the Trusted Root CA Certificate to the Phone This section shows how to load the Trusted Root CA certificate to the phone.
Page 206: Loading The Client Certificate To The Phone
400HD Series IP Phones Parameter Description Root CA 4 The fourth root CA certificate loaded to the phone. [security/ca_certificate/3/uri=] Root CA 5 The fifth root CA certificate loaded to the phone. [security/ca_certificate/4/uri=] 30.2 Loading the Client Certificate to the Phone The section shows how to load the Client Certificate to the phone.
Page 207: Enabling Server-Side Authentication (Mutual Authentication)
Administrator's Manual 30.Loading a Certificate Parameter Description Private Key Loads the Client Private Key for 802.1X authentication to the phone. [security/ieee802_1x_private_key_uri] Certificate Loads the Client Certificate for Provisioning server authentication to the phone. [security/autoupdate_certificate_uri] Private Key Loads the Client Private Key for Provisioning server authentication to the phone.
Page 208: Generating A Certificate Signing Request
400HD Series IP Phones 30.3 Generating a Certificate Signing Request The section shows how to generate a certificate signing request (CSR) to send to the Certifcate Authority (CA) for the CA to sign the Client Certificate.  To generate a CSR: Open the Certificate Signing Request page (Configuration tab >...
Page 209: Using Previously Loaded Certificates
Administrator's Manual 30.Loading a Certificate 30.4 Using Previously Loaded Certificates If you have upgraded to this version and your phones have pre-installed certificates, then the CA configuration parameter values from previous versions are translated to version 2.2.2 parameter values as described below. Note: It is highly recommended to change the CA configuration by using the methods described in the above sections.
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Page 211: Configuring Sip Tls
Administrator's Manual 31.Configuring SIP TLS Configuring SIP TLS This section shows how to manage Transport Layer Security (TLS) and certificates. TLS is a cryptographic protocol which provides communication security over the transport layer (TCP). TLS is used to secure the IP Phone's SIP signaling connections, Web interface, and Telnet server over TCP/IP.
Page 212: Figure 31-1: Web Interface - Signaling Protocols - Sip General
400HD Series IP Phones Figure 31-1: Web Interface – Signaling Protocols - SIP General Click Submit. Administrator's Manual Document #: LTRT-11950...
Page 213: Configuring 802.1X
Administrator's Manual 32.Configuring 802.1x Configuring 802.1x 802.1X is an IEEE Standard for Port-based Network Access Control (PNAC). It's part of the IEEE 802.1 group of networking protocols. It provides an authentication mechanism for devices wishing to connect to a LAN or WLAN. The employee's PC negotiates 802.1X.
Page 214: Configuring Eap-Md5 Mode
400HD Series IP Phones 32.1.1 Configuring EAP-MD5 Mode This section shows how to configure EAP-MD5 mode for 802.1x using the phone's LCD.  To configure EAP-MD5 mode for 802.1x using the phone's LCD: Navigate to the EAP-MD5 option and then press Select and Edit: Enter the following information: •...
Page 215: Configuring Eap Tls Mode
Administrator's Manual 32.Configuring 802.1x  To configure 802.1x settings for EAP-MD5 using the configuration file: • Use the table below as reference. Table 32-1: EAP MD5 Parameters Parameter Description EAP Type Sets 802.1x Extensible Authentication Protocol mode:  [/network/lan/_802_1x/eap_type] [Disable] = Disables the use of 802.1x ...
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Page 217: Configuring Srtp
Administrator's Manual 33.Configuring SRTP Configuring SRTP Secure Real-time Transport Protocol (SRTP) is a protocol that allows encryption for RTP data. Since the RTP encryption key is delivered via SIP, this feature is relevant only when SIP transport is secured, so when using this feature you also need to use SIP over TLS. SRTP can be configured using the Web interface or configuration file.
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Page 219: Configuring Http/S
Administrator's Manual 34.Configuring HTTP/S Configuring HTTP/S HTTP/S login authentication can be configured to secure the connection between the IP phones and a provisioning server, such as the BroadWorks Device Management Provisioning server. Once the connection is secure, software and/or configuration files can be downloaded to the phone.
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Page 221: Logging Into A Remote Http/S Server Using The Phone Lcd
Administrator's Manual 35.Logging into a Remote HTTP/S Server using the Phone LCD Logging into a Remote HTTP/S Server using the Phone LCD During automatic provisioning, the phone can optionally prompt the user to enter the login credentials (username and password) of the provisioning server. The prompt occurs during the server's authentication process, when it is recognized that an HTTP username and/or password has not been specified, or that these credentials are incorrect.
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Page 223: Securing The Web Interface Using Http/S
Administrator's Manual 36.Securing the Web Interface using HTTP/S Securing the Web Interface using HTTP/S This section shows how to secure management of the phone with HTTP/S authentication, using the Web interface. Note: If you wish to authenticate the connection between the phone and a remote HTTP/S browser, you need to ensure that the same certificate and Trusted Root CA are loaded to both the phone and the remote HTTP/S browser.
Page 224: Provisioning
400HD Series IP Phones 36.1 Provisioning Your IP phones are automatically provisioned by your enterprise's DHCP server when you initially connect them to the IP network and to the power supply. You can then configure periodic automatic provisioning by DHCP server, in the Web interface.
Page 225: Mac-Based Authenticaton
Administrator's Manual 37.MAC-Based Authenticaton MAC-Based Authenticaton This section shows how to configure MAC-based authentication.  To configure MAC-based authentication: • Use the table below as reference: Table 37-1: Authentication Parameter Description [provisioning/configuration/mac_address_in_h Enables MAC-based authentication. eader] [0] = (default) Don't insert the IP phone's MAC address in the header.
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Page 227: Maintenance
Part VIII Maintenance...
Page 229: Changing Administrator Login Credentials
Administrator's Manual 38. Changing Administrator Login Credentials Changing Administrator Login Credentials You can change the administrator phone's login user name and password. This is the login required to access the Web interface and the phone LCD's Administration menu. The default administrator user name and password is admin and 1234 respectively. Administrator Login Credentials can be changed using the Web interface or Configuration File.
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Page 231: Restarting Phones
Administrator's Manual 39. Restarting Phones Restarting Phones The phone can be restarted from the phone's LCD or using the Web interface. 39.1 Restarting from the Phone's LCD This section shows how to restart the phone from the phone's LCD.  To restart the phone from the LCD: In the phone's LCD select the Restart option.
Page 232: Restarting The Phone Using The Web Interface
400HD Series IP Phones 39.2 Restarting the Phone using the Web Interface You can use the Web interface to restart your phone.  To restart the phone: In the Web interface access the Restart System page (Management tab > Administration menu > Restart System). Figure 39-1: Web Interface –Restart System Click the Restart button;...
Page 233: Restoring Phone Defaults
Administrator's Manual 40. Restoring Phone Defaults Restoring Phone Defaults Phone default settings can be restored from the phone's LCD or using the Web interface. 40.1 Restoring Factory Defaults from the Phone's LCD This section shows how to restore factory defaults from the phone's LCD. ...
Page 234: Restoring Factory Defaults Using The Web Interface
400HD Series IP Phones 40.2 Restoring Factory Defaults using the Web Interface You can restore your phone's settings to factory defaults using the Web interface.  To restore the phone to factory defaults: Access the Restore Defaults page (Management tab > Administration menu > Restore Defaults).
Page 235: Status And Monitoring
Part IX Status and Monitoring...
Page 237: Determining Network Status
Administrator's Manual 41. Determining Network Status Determining Network Status This section shows how to determine network status using the Web interface. 41.1 Determining LAN Status This section shows how to determine LAN status information.  To determine LAN status information: ...
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Page 239: Determining Voip Status
Administrator's Manual 42. Determining VoIP Status Determining VoIP Status This section shows how to determine VoIP status using the Web interface. 42.1 Determining Phone Status This section shows how to determine phone status.  To determine phone status:  Access the VoIP Status page (Status & Diagnostics tab > System Status menu > VoIP Status).
Page 240: Determining Memory Status
400HD Series IP Phones 42.3 Determining Memory Status This section shows how to determine the device's memory status in real time, using the three Linux commands that are most frequently used to obtain data related to a device's memory state. ...
Page 241: Viewing Current Call Information
Administrator's Manual 42. Determining VoIP Status Figure 42-4: Web Interface – Memory Status – Linux meminfo Command – Displayed Information Click Save (as text file) (optional); the information provided by the Linux command is saved to a txt file. You can use the file to make sure all data is stored correctly in memory and to diagnose possible issues such as voice quality, jitter, or memory leakage.
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Page 243: Viewing Call History
Administrator's Manual 43. Viewing Call History Viewing Call History You can view a list of received calls, missed calls, and dialed numbers. The call duration of the received and dialed calls is also displayed.  To view call history: Access the Call History page (Status & Diagnostics tab > History menu > Call History).
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Page 245: Accessing System Information
Administrator's Manual 44. Accessing System Information Accessing System Information 44.1 Accessing Phone Firmware Version You can determine the phone firmware version using the Web interface or from the phone LCD. 44.1.1 Accessing Firmware Version using the Web Interface You can determine the firmware version currently running on the phone. ...
Page 246: Viewing Phone Firmware Release Information
400HD Series IP Phones 44.2 Viewing Phone Firmware Release Information You can view phone firmware release information in the Web interface or in the phone LCD. 44.2.1 Viewing Firmware Release Information in the Web Interface  To view firmware release information in the Web interface: ...
Page 247: Viewing Firmware Release Information In The Phone's Lcd
Administrator's Manual 44. Accessing System Information 44.2.2 Viewing Firmware Release Information in the Phone's LCD This section shows how to view firmware release information in the phone's LCD.  To view firmware release information in the phone's LCD:  In the phone's LCD, access the Release Information screen (MENU key > Status menu >...
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Page 249: Monitoring Quality Of Experience
Monitoring Quality of Experience You can configure the phone to send Quality of Experience reports to a QoE collecting server, such as the AudioCodes SEM server. This mechanism is implemented using RTCP-XR (RTCP Extended Reports). These extended reports include voice quality data events, such as Jitter Buffer, Packet Loss, Delay and Burst, which are collected by the IP phone during the VoIP session.
Page 250: Configuring Voice Quality Monitoring
400HD Series IP Phones  To configure RTCP_XR working mode using the configuration file: • Use the table below as reference. Table 45-1: RTCP_XR Parameters Parameter Description RTCP-XR Voice Quality Statistics Mode Sets RTCP_XR working mode. Select either: [voip/rtcp_xr/vq_statistics/mode]  [DISABLE] (default).
Page 251: Diagnostics And Troubleshooting
Part X Diagnostics and Troubleshooting...
Page 253: Diagnosing Phone Hardware
Product Info Displays MAC address, SN (serial number), VERSION, IP address, manufacturing company (AudioCodes) and phone model. Verify that product information is correct. Main LCD & Backlight Tests the backlight in the main LCD. Press OK successively to test correct functionality.
Page 254: Testing Keypad And Hook
400HD Series IP Phones LCD Menu Test Description Option (Applies only to 430HDand 440HD models) Plug in a USB device; 'USB device was detected' should be displayed in the LCD. Remove it; 'USB device was removed' should be displayed. Verify correct functionality. Used for debugging.
Page 255: Testing Handset
Administrator's Manual 46. Diagnosing Phone Hardware 46.2 Testing Handset  To test the handset: From the LCD, select menu option 6, Handset; the LCD indicates 'Off-hook phone'. Off-hook the phone; the LCD indicates 'Start recording…'Speak into the handset until the LCD displays 'Start playing…' and you hear your speech playing back. 46.3 Testing the Headset ...
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Page 257: Recovering Firmware
Administrator's Manual 47. Recovering Firmware Recovering Firmware This section shows how to recover the phone's firmware. See also Appendix for more detailed information. If the phone is powered off for some reason during the firmware upgrade process, the phone becomes unusable. The recovery process is also available when the phone is connected to a VLAN.
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Page 259: Configuring System Logging (Syslog)
Administrator's Manual 48. Configuring System Logging (Syslog) Configuring System Logging (Syslog) System logging (Syslog) can be configured using the Web interface or configuration file. Two Syslog options are available:  Regular Syslog (see the next section)  Lightweight Syslog (see Section 48.1.2). 48.1.1 Analyzing and Debugging Traffic using Regular Syslog This section shows how to use the System Logging (Syslog) feature for traffic analysis and debugging.
Page 260: Analyzing And Debugging Traffic Using 'Lightweight Syslog
400HD Series IP Phones Parameter Description its default value. Server IP Address or Host Name The IP address (in dotted-decimal notation) of the computer you are using to run the Syslog server (e.g., [system/syslog/server_address] Wireshark). The Syslog server is an application designed to collect the logs and error messages generated by the phone.
Page 261: Viewing Error Messages Displayed In Phone Lcd
Administrator's Manual 49. Viewing Error Messages Displayed in Phone LCD Viewing Error Messages Displayed in Phone LCD The table below shows the error messages that may be viewed in the phone's LCD. Table 49-1: Error Messages Displayed in Phone LCD Message Description LAN Link failure...
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Page 263: Debugging Using Packet Recording Parameters
Administrator's Manual 50. Debugging using Packet Recording Parameters Debugging using Packet Recording Parameters Packet recording parameters allow you to debug voice activity on the phone, using the Web interface or configuration file.  To debug using the Web interface: Access the Recording page (Status & Diagnostics tab > Diagnostics menu > Recording).
Page 264 400HD Series IP Phones Parameter Description Enable RTP Recording Only displayed if the parameter 'Enable DSP Recording' is enabled. [voip/packet_recording/rtp_recording/enabled] Activates the DSP RTP recording.  [0] Disable (default)  [1] Enable Enable EC Debug Recording Activates the Echo Canceller Debug recording.
Page 265: Creating A Crash Dump File
This section shows how to create a crash dump file using the Web interface. Crash dump copies historical processes to a file. The file is created at the time the problem occurs. You must send it to AudioCodes Customer Technical Support for troubleshooting. ...
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Page 267: Configuring Port Mirroring
Administrator's Manual 52. Configuring Port Mirroring Configuring Port Mirroring Traffic on the phone's LAN port can be duplicated on its PC port in order to record calls, analyze traffic, and troubleshoot issues. This port mirroring feature can be configured using the Web interface or configuration file. ...
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Page 269: Enabling Tracing
During regular phone operation it's advisable to disable debug tracing for improved performance. • It's advisable to enable debug tracing only if bugs are encountered and AudioCodes asks you to provide tracing logs.  To enable tracing: In the Web interface, open the Tracing System Key Behavior page (Status &...
Page 270: Table 53-1: Tracing Parameters
During regular phone operation it's advisable to disable debug tracing for improved performance. [system/trace/level] It's advisable to enable debug tracing only if bugs are encountered and AudioCodes asks you to provide tracing logs, in which case set this parameter to Debug. Valid values are: ...
Page 271: Appendices
Part XI Appendices...
Page 273: A Configuring Phones In Server-Specific Deployments
Configuring Phones in Server-Specific Deployments This appendix shows how to configure phones in server-specific deployments. BroadSoft's BroadWorks Features supported in a BroadSoft environment are: Table A-1: Features Supported in a BroadSoft Environment Feature 420HD 430HD 440HD √ √ √ BSFT DMS for provisioning √...
Page 274: Configuring Blf
400HD Series IP Phones A.1.1 Configuring BLF Configuration of the BLF feature is unique when the selected application server is BroadSoft's BroadWorks application platform. Note: This section only applies to 430HD and 440HD phones.  To configure BLF in a BroadSoft environment: Access the Services page (Configuration tab >...
Page 275: Configuring Call Forwarding
Administrator's Manual A. Configuring Phones in Server-Specific Deployments Define the Application Server Address: ♦ Same address as SIP Registrar: From the 'Use Registrar as Application Server Address' (voip/services/busy_lamp_field/application_server/use_registrar parameter) drop-down list, select Enable. The Registrar's address is used as the application server's address, defined by the parameter voip/signalling/sip/sip_registrar/addr (refer to Section 17.2).
Page 276: Figure A-2: Configuring Call Forwarding Using Broadsoft's Broadworks
400HD Series IP Phones The figure below shows Call Forwarding configuration and status in BroadSoft's BroadWorks. Figure A-2: Configuring Call Forwarding using BroadSoft's BroadWorks Note: The 'Forward No Reply' timeout can be configured as 'number of rings' rather than as 'seconds' if the BroadSoft Feature Key is enabled (by configuring the cfg file parameter 'voip/line/0/call_forward/timeout_mode' to RINGS_COUNT instead of to the default SECONDS).
Page 277: Configuring Dnd
Administrator's Manual A. Configuring Phones in Server-Specific Deployments A.1.3 Configuring DnD The DnD feature can be configured using the phone's LCD or the Web interface. Note: Before configuring DnD using the phone's LCD, make sure 'Feature Key Synchronization' in the phone's Web interface is disabled (see Section A.1.4) The DnD feature can also be configured using the BroadSoft BroadWorks application server.
Page 278: Configuring Fks
400HD Series IP Phones A.1.4 Configuring FKS This section shows how to enable Feature Key Synchronization. Enabling it synchronizes the DnD and Call Forward functionalities with the BroadSoft BroadWorks server. After activating the feature, the DnD and Call Forward functionalities are performed by BroadWorks rather than the IP phone.
Page 279: Configuring Shared Call Appearance
Administrator's Manual A. Configuring Phones in Server-Specific Deployments A.1.5 Configuring Shared Call Appearance Note: Shared Call Appearance applies only to the 430HD and 440HD phones. This feature enables multiple phones to be associated in a shared call appearance group, helping the enterprise's front desk operator to easily manage calls. The administrator can add multiple 'locations' to a line.
Page 280: Table A-2: Broadsoft Server - Shared Call Appearance – Identity/Device Profile Type
400HD Series IP Phones On the Shared Call Appearance page shown in the figure above, click Add to configure an 'Identity/Device Profile Type', and then use the table below as reference to configure the parameters. Table A-2: BroadSoft Server - Shared Call Appearance – Identity/Device Profile Type Parameter Description Alert all appearances for Click-to-Dial calls...
Page 281: Figure A-9: Broadsoft Server - Shared Call Appearance Add
Administrator's Manual A. Configuring Phones in Server-Specific Deployments Figure A-9: BroadSoft Server – Shared Call Appearance Add Table A-3: BroadSoft Server - Shared Call Appearance Add Parameter Description Identity/Device Profile Name See BroadSoft's documentation for detailed information. From the dropdown, select the Identity/Device Profile Type you configured previously.
Page 282: Loading The Corporate Directory To The Phone
400HD Series IP Phones Note: Icons displayed in the phone's LCD indicate if line keys are configured in a Shared Call Appearance group, or as private lines. A hollow icon indicates a phone configured in an SCA group. A solid icon indicates a phone configured as private.
Page 283: Adding A Contact To The Corporate Directory
Administrator's Manual A. Configuring Phones in Server-Specific Deployments A.1.7 Adding a Contact to the Corporate Directory This section shows how to add a contact to the Corporate Directory.  To add a contact to the Corporate Directory:  In the Directory page shown in the figure above, enter the contact's Name, Office, Home and Mobile number fields, and then click Submit.
Page 284: Displaying A Message In Agents' Lcds
400HD Series IP Phones A.1.10 Displaying a Message in Agents' LCDs Call center administrators can use a configuration file parameter to define a message that will be displayed in agents' phone LCDs, for example: 'Reminder: Your calls might be recorded'. Agents will then see this message, together with the date (in month/day format), displayed in their LCDs when their phones are in idle state.
Page 285: Asterisk, Coral And Metaswitch
Administrator's Manual A. Configuring Phones in Server-Specific Deployments Asterisk, Coral and Metaswitch A.2.1 Configuring BLF Configuration of the BLF feature is unique when the selected application server is Asterisk, Coral, or Metaswitch. Note: This section only applies to the 430HD and 440HD phones. ...
Page 286: Genesys Sip Server For Contact Centers
400HD Series IP Phones Genesys SIP Server for Contact Centers This section shows system administrators how to quickly set up AudioCodes' IP phones to operate with a Genesys SIP Server in a Genesys contact center. A.3.1 Using DHCP to Auto Provision Phones...
Page 287: Configuring Dual Registration To Ensure Sip Business Continuity For Agents
In a standalone SIP Server configuration with Business Continuity mode activated, AudioCodes 420HD IP phone will register on two sites simultaneously (i.e., register on both peer SIP Servers at the same time).
Page 288: Figure A-15: Web Interface - Signaling Protocol – Sip Proxy And Registrar – Secondary Proxy
[0] Disable (default)  [1] Enable Proxy IP Address or Host Name Enter the IP address or host name (for example, audiocodes.com) of the SIP proxy [voip/signalling/sip/proxy_address] server. Default: 0.0.0.0 Proxy Port The UDP or TCP port of the SIP proxy server.
Page 289  [1] Enable Outbound Proxy IP Address or Host Name The IP address of the outbound proxy (for example, audiocodes.com; i.e., the same as [voip/signalling/sip/sip_outbound_proxy/addr] that configured for the 'Proxy IP Address or Host Name' parameter above). If this parameter is set, all outgoing messages (including Registration messages) are sent to this Proxy according to the Stack behavior.
Page 290 400HD Series IP Phones Parameter Description Redundant Proxy Mode The call center's network administrator can select either [voip/signalling/sip/redundant_proxy/mode]  Disable -OR-  Primary Fallback -OR-  Simultaneous For the dual-registration feature, select Simultaneous; two proxies are registered simultaneously so that at least one should be up and running at any time, preventing the call center from going down.
Page 291: Disabling The Web Interface
Administrator's Manual A. Configuring Phones in Server-Specific Deployments A.3.5 Disabling the Web Interface This feature lets the call center's network administrator block Web interface access to agents employed in the call center.  To disable access using configuration file:  Use the table below as reference.
Page 292: Enabling Agents To Sign In With Phone Numbers
400HD Series IP Phones A.3.8 Enabling Agents to Sign in with Phone Numbers This feature lets the call center administrator power up all phones without setting a valid SIP account. When an agent then wants to use their phone, they register to the network with their phone number.
Page 293: Playing A Beep On An Incoming Call
Administrator's Manual A. Configuring Phones in Server-Specific Deployments A.3.10 Playing a Beep on an Incoming Call This feature lets call center network administrators configure a beep to be played when a call comes in if auto-answer is configured. The beep is played on both speaker and headset. Agents will know from the beep that they have an incoming call in which to attend.
Page 294: Configuring Automatic Answer
400HD Series IP Phones A.3.12 Configuring Automatic Answer You can configure a supplementary service on the phones called Automatic Answer. The feature is configured using the Configuration File. Use the table below as a configuration reference. Table 53-13: Automatic Answer Parameter Description voip/talk_event/enabled...
Page 295: 3Pcc (Third Party Call Control)
Administrator's Manual A. Configuring Phones in Server-Specific Deployments A.3.14 3PCC (Third Party Call Control) The 3PCC feature lets users control phones remotely from computer applications. 3PCC always supports the following functions:  MakeCall (call initiation/setup)  Release  Hold  Retrieve ...
Page 296: Displaying A Message In Agents' Lcds
400HD Series IP Phones A.3.16 Displaying a Message in Agents' LCDs Call center administrators can use a configuration file parameter to define a message that will be displayed in agents' phone LCDs, for example: 'Reminder: Your calls might be recorded'. Agents will then see this message, together with the date (in month/day format), displayed in their LCDs when their phones are in idle state.
Page 297: Table 53-18: Redundant Genesys Server - Parameters
Administrator's Manual A. Configuring Phones in Server-Specific Deployments Table 53-18: Redundant Genesys Server - Parameters Parameter Description Redundant Proxy Mode From the dropdown, select Simultaneously; you're now in Dual Registration mode; when in this mode, the value of the parameter 'Retransmission Timer T1' is taken from the configuration file parameter 'voip/signalling/sip/redundant_proxy/dual_reg/t1' rather than from the 'Retransmission Timer T1' parameter (see...
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Page 299: B Configuring Automatic Call Distribution (Acd)
This feature applies to the 405, 420HD, 430HD and 440HD phone models. • The Web interface screenshots shown in this section are of the 420HD model. They're identical to those of the 405, 430HD and 440HD phone models. Version 2.2.8...
Page 300: Figure B-1: Web Interface - Acd
400HD Series IP Phones  To configure the ACD server using the Web interface: In the Web interface, access the ACD page (Configuration tab > Advanced Applications > ACD): Figure B-1: Web Interface - ACD Note: For optimal ACD functionality with Genesys, select the BROADSOFT option from the 'Server Type' dropdown.
Page 301: Table B-1: Acd Parameters
Administrator's Manual B. Configuring Automatic Call Distribution (ACD)  To configure the ACD server using the configuration file:  Define a path and configure the parameters using the table below as reference. Table B-1: ACD Parameters Parameter Description Active From the 'Active' drop-down, choose Enable. ...
Page 302 400HD Series IP Phones Parameter Description The call center's network administrator can select State After Login either [voip/services/ACD/state_after_login]  Ready  Not Ready (default)  Not Set If set to Ready, each phone in the call center will automatically be set to a state of readiness to take incoming calls immediately after the call center's agents log in.
Page 303: Softkey Display And Command Menu Options
Administrator's Manual B. Configuring Automatic Call Distribution (ACD) Softkey Display and Command Menu Options The following tables show the different softkey display states and command menu options that are available according to the user's login state and the configured SIP server. Table B-2: Broadsoft-Softkey Display States and Command Menu Options State Softkey #0...
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Page 305: C Recovering Audiocodes' Ip Phone
Administrator's Manual C. Recovering AudioCodes' IP Phone Recovering AudioCodes' IP Phone This appendix shows how to recover AudioCodes' IP phone.  To recover the phone, follow this procedure: Identify that the phone is in recovery mode (see below) Recover the phone (see below)
Page 306: Recovering The Phone
400HD Series IP Phones Make sure that the source Ethernet MAC address is the same as that labeled on the base of the phone. For example: Figure C-3: Source Ethernet MAC Address in Wireshark Identical to Phone Base's Recovering the Phone This section shows how to recover the phone.
Page 307: Figure C-4: Recovering The Phone - Configure The Pc Nic To Which The Phone Is Connected
TFTP DHCP TFTP Server Browse to the directory in which the IP pool start address: [=option66] AudioCodes IP phone firmware is located. 192.168.1.2 Syslog Server Bind the TFTP to IP address 192.168.1.1 Size of pool: 5 DHCP Server Leave all other options at their default.
Page 308 400HD Series IP Phones tftps64 accept settings, close open tftpd64. After (1) tftpd64 is restarted, (2) the phone is directly connected to the PC, and (3) the network settings referred to above are applied, the phone immediately gets the required options [66 and 67] and begins downloading the firmware.
Page 309: Verifying That The Phone Is Downloading The Image File
Administrator's Manual C. Recovering AudioCodes' IP Phone Verifying that the Phone is Downloading the Image File This section shows how to verify that the phone is downloading the firmware image file.  To verify that the phone is downloading the image file: ...
Page 310: Verifying Using Tftpd64
400HD Series IP Phones Filter by TFTP, as shown in the figure below. Figure C-6: Verifying .img File Download with Wireshark – Filtering by TFTP C.4.2 Verifying Using tftpd64 In tftpd64, view the indications shown in the figures below. Figure C-7: Verifying .img File Download using tftpd64 Administrator's Manual Document #: LTRT-11950...
Page 311: Verifying Using The Phone Lcd
Administrator's Manual C. Recovering AudioCodes' IP Phone Figure C-8: Verifying .img File Download using tftpd64 C.4.3 Verifying Using the Phone LCD In tftpd64, view the indications shown in the figures below. Figure C-9: Verifying .img File Download from the Phone LCD...
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Page 313: D Deploying Audiocodes Ip Phones - Use Case
In the Web interface home page (System Information), make sure the phone is running the latest firmware version. If not, obtain a new firmware file from AudioCodes and load it to the phone using the Web interface's Firmware Upgrade page (Management tab > Manual Update > Firmware Upgrade).
Page 314: Preparing A Global.cfg Configuration File
400HD Series IP Phones D.1.2 Preparing a global.cfg Configuration File This section shows how to prepare a configuration file containing parameter settings common to all users in the customer enterprise. You'll name the file global.cfg.  To prepare a global.cfg configuration file: In the Web interface, change the default settings of parameters unique to your enterprise customers (e.g., Language).
Page 315 Note that the template file contains tags [ ]. The csv file that you prepared previously contains the values for these tags. You'll later use AudioCodes' VoIProvision tool to read the template file, replace the tags with values pulled from the csv file, and automatically generate MAC-specific <private>.cfg configuration files.
Page 316 Using AudioCodes' VoIProvision Tool D.1.3.3 This section shows how to automatically generate multiple MAC-specific <private>.cfg files using AudioCodes' VoIProvision tool. The tool generates a separate cfg file for each IP phone in the customer enterprise.  To automatically generate MAC-specific <private>.cfg files: Place AudioCodes' VoIProvision tool (VoIProvision.exe) in a folder on your pc.
Page 317: Preparing The Dhcp Server To Automatically Provision Ip Phones
Administrator's Manual D. Deploying AudioCodes IP Phones - Use Case Preparing the DHCP Server to Automatically Provision IP Phones  To prepare the DHCP server: • Configure DHCP OPTION 160 on the DHCP server. Point the DHCP server to the URL of the configuration files on the HTTP server.
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Page 319: E Supported Sip Rfcs And Headers
Administrator's Manual E. Supported SIP RFCs and Headers Supported SIP RFCs and Headers The following is a list of supported SIP RFCs and Methods that you can use to create for the IP phone. Table E-1: Supported IETF RFCs RFC Number RFC Title RFC 2327 RFC 2617...
Page 320 400HD Series IP Phones RFC Number RFC Title (Partially Supported) using Remote-Party-ID header draft-ietf-sipping-cc-transfer-05 Call Transfer draft-ietf-sipping-realtimefax-01 SIP Support for Real-time Fax: Call Flow Examples draft-choudhuri-sip-info-digit-00 SIP INFO method for DTMF digit transport and collection Signaled Telephony Events in the Session Initiation draft-mahy-sipping-signaled-digits-01 Protocol Note:...
Page 321: Sip Compliance Tables
Administrator's Manual E. Supported SIP RFCs and Headers SIP Compliance Tables The SIP device complies with RFC 3261, as shown in the following subsections. E.1.1 SIP Methods The device supports the following SIP Methods: Table E-2: Supported SIP Methods Method Supported Comments INVITE...
Page 322: Sip Headers
400HD Series IP Phones E.1.2 SIP Headers The device supports the following SIP Headers: Table E-3: Supported SIP Headers Header Field Supported Accept Alert-Info Allow Authorization Call-ID Call-Info Contact Content-Length Content-Type Cseq Date Diversion Encryption Expires From History-Info Join Max-Forwards MIN-SE P-Asserted-Identity P-Preferred-Identity...
Page 323 Administrator's Manual E. Supported SIP RFCs and Headers Header Field Supported Route Session-Expires Supported Timestamp Unsupported User- Agent Voicemail Warning WWW- Authenticate Version 2.2.8 400HD Series IP Phones...
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Page 325: F Parameters Requiring Reload / Reboot
Administrator's Manual F. Parameters Requiring Reload / Reboot Parameters Requiring Reload / Reboot This section informs administrators which parameters require a reboot, which will disconnect a call, and which will require reloading the UI.  RL_Voip_Params – Parameters of voip_task reload ...
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Page 327: G Specifications
Administrator's Manual G. Specifications Specifications The IP Phone specifications are listed in the table below. Table G-1: IP Phone Specifications Feature Details  VoIP Signaling Protocols SIP: RFC 3261, RFC 2327 (SDP)  Data Protocols IPv4, TCP, UDP, ICMP, ARP, DNS and DNS SRV for SIP Signaling ...
Page 328  Redundant SIP Proxy Mechanism  Remote Conferencing (RFC 4240)  Multiple Lines (up to six on the 430HD and 440HD models; up to two on the 420HD model)  Configuration / TR-069 for remote configuration and management Management ...
Page 329 Administrator's Manual G. Specifications Feature Details  LCD screen: Hardware Graphic LCD (128 X 48) (420HD model) Graphic LCD (132x64) (430HD and 440HD models)  BLF screen: (only applies to the 440HD model) Graphic LCD (60x376) monochrome  Connectors interfaces: ...
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Page 331: Hrtcp-Xr Parameters
Administrator's Manual H. RTCP-XR Parameters RTCP-XR Parameters The following table lists the RTCP-XR parameters that may be reported to the QoE server. Table H-1: RTCP-XR Parameters Group Metric Name Start Timestamp General Stop Timestamp Call-ID Local Address (IP, Port & SSRC) Remote Address (IP, Port &...
Page 332 400HD Series IP Phones Group Metric Name RCQ Est. Algorithm External R In Ext. R In Est. Algorithm External R Out Ext. R Out Est. Algorithm MOS-LQ MOS-LQ Est. Algorithm MOS-CQ MOS-CQ Est. Algorithm QoE Est. Algorithm Administrator's Manual Document #: LTRT-11950...
Page 333: I Example Sip - Publish Message
Administrator's Manual I. Example SIP - PUBLISH Message Example SIP - PUBLISH Message This appendix displays an example SIP PUBLISH message extracted from RFC 6035. RTCP-XR values are found under the message body. PUBLISH sip:collector@example.org SIP/2.0 Via: SIP/2.0/UDP pc22.example.org;branch=z9hG4bK3343d7 Max-Forwards: 70 To: <sip:proxy@example.org>...
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Page 336 AudioCodes Series of High Definition IP Phones HD VoIP Administrator's Manual 420HD, 430HD and 440HD IP Phones Version 2.2.8 www.audiocodes.com...

This manual is also suitable for:

440hd 430hd 405

AudioCodes 420HD Administrator's Manual

1 Introduction

Configuration Tools

2 IP Phone User Interface

3 Web Interface

4 Configuration File

5 IP Phone Management Server

6 Configuring TR-069 Management

Automatic Provisioning

7 Introduction

8 Updating the Configuration File Manually

9 Setting up Network for Auto Provisioning

10 Obtaining Firmware and Configuration Files

Quick Setup

11 Quick Setup

Networking

12 Introduction

13 Configuring Date and Time Manually

14 Configuring IP Network Settings

15 Configuring LAN and PC Port Settings

16 Configuring VLAN Settings

Voip Settings

17 Configuring SIP Settings

Figure 17-7: Web Interface - Signaling Protocols - SIP Timers

Figure 17-8: Web Interface - Quality of Service

18 Configuring Dialing

19 Configuring Ring Tones

20 Configuring Media Settings

21 Configuring Voice Settings

22 Configuring Extension Lines

23 Configuring Supplementary Services

Table 23-7: Automatic Answer Parameters

Figure 23-6: Web Interface - Services - Dnd

Figure 23-7: Web Interface - Services - BLF Support - Call Pick up

24 Configuring Volume Levels

Advanced Phone Settings

25 Configuring the Phone Directory

26 Configuring Keys

27 Configuring Multicast Paging

28 Configuring Feature Key Synchronization

Security

29 Implementing X.509 Authentication

30 Loading a Certificate

Quick Links

Related Manuals for AudioCodes 420HD

Summary of Contents for AudioCodes 420HD