AudioCodes 420HD Administrator's Manual
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AudioCodes 420HD Administrator's Manual

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Summary of Contents for AudioCodes 420HD

  • Page 1 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...
  • Page 2 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 3: Table Of Contents

    Enabling the Blind Transfer Softkey ................ 51 3.3.4 Enabling Electronic Hook Switch ................52 3.3.5 Disabling Audial Call Waiting Indication ..............53 3.3.6 Configuring Disconnect if Handset On-Hooked after Putting Call on Hold ..... 54 Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...
  • Page 4 Boss Admin ......................102 4.8.1 Viewing Admin Lines on the Boss's Phone ............105 4.8.2 Viewing the Boss's Line on the Admin's Phone ............105 Maintenance ....................107 Upgrading Phone Firmware ................107 Administration ....................108 Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...
  • Page 5 A.1 Static DNS Record Method ................131 A.2 SIP SUBSCRIBE and NOTIFY Methods ............133 B Specifications ....................137 B.1 420HD IP Phone ....................137 B.2 430HD and 440HD IP Phones ................139 B.3 SIP Support (RFC, Headers) ................142 B.3.1...
  • Page 6 Figure 4-12: Control Panel>Programs>AudioCodes Better2Gether ............92 Figure 4-13: Computer Management > Services and Applications ............93 Figure 4-14: Device Manager > AudioCodes B2GoE USB Driver ............93 Figure 4-15: Popup Menu ........................94 Figure 4-16: About AC BToE ........................94...
  • Page 7 Figure 4-24: AC BToE Disconnected ..................... 97 Figure 4-25: Popup Menu When BToE is Disconnected ................ 97 Figure 4-26: Start > Programs > AudioCodes > BToE Controller ............98 Figure 4-27: Lync Sign-in Request Prompt .................... 99 Figure 4-28: Web Interface - Configuration File ...................101 Figure 4-29: Lync Client –...
  • Page 8 Table 7-3: Crash Dump Parameters ....................122 Table 7-4: Port Mirroring Parameters ....................124 Table A-1: Static DNS Record Parameters ..................132 Table B-1: 420HD IP Phone Specifications ..................137 Table B-2: 430HD and 440HD IP Phone Specifications ..............139 Table B-3: Supported IETF RFCs ......................142 Table B-4: Supported SIP Methods ......................143...
  • Page 9 Administrator's Manual Notices Notice This manual shows administrators how to set up and configure AudioCodes' 400HD Series IP Phones in the enterprise network environment. Information contained in this document is believed to be accurate and reliable at the time of printing.
  • Page 10 400HD Series IP Phone with Microsoft Lync Related Documentation Document Name 420HD IP Phone User’s Manual 430HD and 440HD IP Phone User’s Manual 420HD IP Phone Quick Guide 430HD IP Phone Quick Guide 440HD IP Phone Quick Guide IP Phone Management Server Administrator's Manual...

  • Page 11: Introduction

    1. Introduction Introduction This Administrator's Manual is intended for administrators responsible for provisioning AudioCodes' 400HD Series of IP Phones deployed with Microsoft Lync in an enterprise network. AudioCodes IP phones are based on AudioCodes' proprietary High Definition (HD) voice technology, providing clarity and a rich audio experience in Voice-over-IP (VoIP) calls.
  • Page 12 400HD Series IP Phone with Microsoft Lync This page is intentionally left blank. Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 13: Automatic Mass Provisioning Of Ip Phones Using Dhcp

    2. Automatic Mass Provisioning of IP Phones using DHCP Automatic Mass Provisioning of IP Phones using DHCP This section shows how to automatically provision a mass deployment of AudioCodes IP phones in a Microsoft Lync environment. Note: Instead of using DHCP as the automatic provisioning method, you can alternatively use Static DNS Record or SIP SUBSCRIBE and NOTIFY messages (see Appendix A).

  • Page 14: Figure 2-1: Setting Up Automatic Provisioning

    Load this delta .cfg file to another phone. Sign in. Test performance to see if it matches requirements. Place the delta .cfg file on the provisioning server Connect all IP phones to the network and power up. Phones are automatically provisioned Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 15: Preparing The Microsoft Lync Environment For Ip Phones

    Domain Controller, including: Active Directory, LDAP service DNS service DHCP service NTP service (optional) Unified Messaging Server (optional) ™ Mediant Gateway SBA Server (optional) For details, refer to Microsoft's website at: http://technet.microsoft.com/en-us/library/gg425854%28v=ocs.14%29.aspx Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 16: Making Sure Dhcp Server Options Are Correctly Configured

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  • Page 17: Dhcp Option 43

    During DHCP negotiation, the phone requests DHCP options 66/67/160 to receive provisioning information. The DHCP server responds with Option 160 providing the provisioning URL, or Options 66 and 67 providing the TFTP IP address and firmware file name respectively. Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...
  • Page 18 ƒ In the DHCP Discover message, the phone publishes its model name in Option fields 60 and 77 (e.g., 420HD). To provide different provisioning information to different models, set up a policy in the DHCP server according to phone model name.

  • Page 19: Creating A Configuration File For Auto Provisioning

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  • Page 20: Configuring The Phone According To Requirements

    IT); the Home page of the Web interface is displayed. Open the Configuration File page (Management tab > Manual Update menu > Configuration File) and click the Loading new Configuration File button.; the following screen opens: Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 21: Signing In To The Phone

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  • Page 22: Testing The Phone

    IP address information (e.g., TFTP server's address) in the DHCP Options sent by the DHCP server. The phones then contact the provisioning server for downloading the required files (e.g., .cfg file and firmware .img file). Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 23: Troubleshooting Automatic Provisioning

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  • Page 24 To troubleshoot, see: http://technet.microsoft.com/en-us/library/gg412852.aspx Note: ƒ The ringer LED remains red until the problem is corrected. Users cannot dial or initiate calls if an LCD notification is displayed. ƒ Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 25: Using The Web Interface

    Open your browser and use the IP address to access the phone's Web interface. Select the Status & Diagnostics tab > Diagnostics > Tracing: Table 2-5: Web Interface – Status & Diagnostics - Tracing Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...
  • Page 26 400HD Series IP Phone with Microsoft Lync This page is intentionally left blank. Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 27: Configuring Network Connections

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  • Page 28: Figure 3-1: Web Interface - Network Settings - Static Ip

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  • Page 29: Manual Configuration Of A Single Ip Phone

    DNS server is [network/lan/fixed_ip/secondary_dns] unavailable. „ Select the Automatic IP (DHCP) option: Figure 3-2: Web Interface - Network Settings - Automatic IP (DHCP) Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 30: Table 3-2: Network Settings - Automatic Ip (Dhcp)

    [1] Enable Note: If enabled, network/lan/fixed_ip/primary_dns must be set. Secondary DNS - Manual Enables setting the secondary DNS manually. [0] Disable (default) network/lan/dhcp/secondary_dns/enabled ƒ ƒ [1] Enable Note: If enabled, network/lan/fixed_ip/secondary_dns must be set. Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 31: Configuring Lan Port / Pc Port

    [FULL_100] = 100Mbps + half duplex [HALF_10] = 10Mbps + full duplex [HALF_100] = 100Mbps + half duplex PC Port Mode Sets the computer port mode. [network/pc/port_mode] See valid values above. Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 32: Configuring Vlan Settings

    (above) is configured to Manual. [network/lan/vlan/priority] Defines the priority of traffic pertaining to this VLAN. The valid range is 0 to 7 (where 7 is the highest priority). The default VLAN priority is 0. Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...
  • Page 33 For 'VLAN mode', press the navigation control's left or right rim to choose either DISABLE, MANUAL, CDP, LLDP, or CDP_LLDP. If you choose MANUAL, enter 'VLAN ID' and 'VLAN Priority'. If you choose CDP, LLDP, or CDP_LLDP, you can configure an Interval. Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 34: Configuring Personal Settings

    ƒ Czech [personal_settings/lcd_contrast] Determines the LCD contrast. Range: 0-63 (430HD / 440HD) and 0-35 (420HD). The default value depends on the hardware revision. [personal_settings/blf_lcd_contrast] Determines the contrast of the BLF LCD screen. Configure to a level that is comfortable for the user. Range: 100-200.

  • Page 35: Configuring A Personal Directory

    The contact's number can be defined with an IP address or domain name (e.g. <number>@<IP address or domain name>). Click Submit; the name of the contact is displayed in the Directory list of contacts. Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...
  • Page 36 Directory list. ¾ To delete a contact: In the Directory list, mark the ‘Select’ check box corresponding to the contact you want to delete. Click Delete. (To delete all contacts, click the Delete All button.) Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 37: Configuring Function Keys As Speed Dials

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  • Page 38: Configuring Speed Dials Using The Configuration File

    To save Speed Dials in a cfg file: „ In the Function Keys page (Configuration tab > Personal Settings menu > Function Keys), click the Save Function Keys button; the configuration is saved in a .cfg file. Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 39: Loading The Cfg File To Other Phones

    Submit. All speed dials: Click Delete All and at the prompt click OK. To clear (unselect) all selected ‘Delete’ check boxes: click Reset. Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 40: Programming Line Keys

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  • Page 41: Figure 3-11: Web Interface - Programmable Line Keys - Speed Dial

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  • Page 42: Programming Line Keys Using The Configuration File

    In the Choose File to Upload screen that opens, navigate to and select the cfg file saved previously on your computer. Click the Load Programmable Keys button; the file is uploaded to the phone. Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 43: Configuring Tones

    ƒ [China] China [France] France ƒ ƒ [Germany] Germany [Netherlands] Netherlands ƒ ƒ [UK] UK [Brazil] Brazil ƒ ƒ [Italy] Italy [Argentina] Argentina ƒ ƒ [Portugal] Portugal [Russia] Russia ƒ Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...
  • Page 44 If the signal is Burst, only tone_off 0 is relevant. It represents the off time that is required from the end of the signal to the detection time. Range: 0 - 10000. Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 45: Uploading Ring Tones

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  • Page 46: Table 3-9: Ring Tone Parameters

    For example: provisioning/ring_tone_uri=tones.tgz Note: ƒ The ringtone file is downloaded only after boot up, and not periodically. ƒ If the tones file is new, the phone updates the information, but does not reboot. Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 47: Configuring Voip Settings

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  • Page 48: Table 3-10: Proxy And Registrar Parameters

    Proxy according to the Stack behavior. Outbound Proxy Port Displayed when the 'Use Hosting Outbound Proxy' parameter is enabled. [voip/signalling/sip/sip_outbound_proxy/port] Defines the port on which the outbound proxy listens. Range: 1024 to 65535. Default: 5060. Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 49: Configuring Dialing

    Only displayed if the 'Activate' parameter is configured to Enable. Defines a number that will be automatically [voip/dialing/auto_dialing/destination] dialed when the phone is off-hooked. The valid value can be up to 32 characters. Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 50: Configuring Default Audio Device

    SPEAKER button. ƒ [0] Headset only (default) [1] Disables the phone hook and the SPEAKER button. ƒ Leaves the headset as the only possible audio device that can be used. Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 51: Enabling The Blind Transfer Softkey

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  • Page 52: Enabling Electronic Hook Switch

    The Audio connector must be connected to the headphones port. The manangement connector must be connected to the Auxilliary port using a DHSG cable which can be ordered from AudioCodes. Administrator's Manual Document #: LTRT-09936...

  • Page 53: Disabling Audial Call Waiting Indication

    LCD. If a user is in a call and a third party calls that user, the called user's LCD visually indicates that a calling party is waiting. ƒ [1] Enabled (default) Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 54: Configuring Disconnect If Handset On-Hooked After Putting Call On Hold

    ƒ [1] Enable. When using the handset in a call, if the handset is on-hooked after putting the call on hold, the call is disconnected. Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 55: Configuring Media Streaming

    It informs routers that this packet must receive a specific QoS. Values can be set in decimal (e.g., 184) or hexadecimal (e.g., 0xb8). The default value is 0xb8 (184). Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 56: Configuring Codecs

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  • Page 57 G.722 bit rate. ƒ [G722_64K] (default) [G722_56K] ƒ [G722_48K] ƒ Note: Currently, only 64bps is supported. Activation key (string) required to unlock AMR coder [system/activation_keys/amr_coder] (relevant for supporting firmware only). Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 58: Configuring Rtcp Extended Report

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  • Page 59: Configuring Security

    <password_string> specifies the string of the password that you wish to encrypt. Once the password is encrypted, a string is generated with the following syntax: {"<encrypted_string>"} For example: {"0qrNRpSJ6aE="} Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...
  • Page 60 Note: It is recommended to encrypt the System password using this procedure. If you choose not to do so, then the System password is by default encrypted using MD5. Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 61: Managing Security Certificates

    AudioCodes IP phones are loaded with factory-set preinstalled certificate files: private key file, certificate file and a Trusted Root CA file that is signed by AudioCodes. Whenever the IP phone authenticates with a remote server, it can be authenticated using these certificate files.

  • Page 62: Loading The Client Certificate To The Phone

    Figure 3-25: Web Interface – Client Certificate Refer to the table below. You can also load the file/s to the phone using the Configuration File. In the table below, the Configuration File parameters are in square parenthesis in bold. Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 63: Generating A Certificate Signing Request

    PC. Send the CSR file to the Certificate Authority to sign the Client Certificate. You can load the Client Certificate to the phone for 802.1X Authentication or SIP TLS. Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 64: Configuring 802.1X Authentication

    Navigate to the EAP-MD5 option and press the Edit softkey: Enter this information: Identity: User ID Password: MD5 password (optional) Press the Save softkey; a message appears notifying you that the phone will restart. Press Apply. Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 65: Eap Tls Mode

    [EAP_MD5]=Authentication is implemented by user name and password (Password is optional). Identity User ID for MD5 mode. [/network/lan/_802_1x/md5_identity] MD5 password Password for MD5 mode (leave blank if no password). [/network/lan/_802_1x/md5_password] Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 66: Eap Tls Mode

    [Disable] = Disables the use of 802.1X [EAP_TLS]= Authentication is implemented by Certificate, Client Certificate, and Client Private Key. Note: Make sure that the Root CA certificate and the Private Key certificate are installed on the RADIUS server as well. Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 67: Configuring Https

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  • Page 68: Configuring Advanced Applications

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  • Page 69 The retrieved firmware file is different.img and the configuration file name is <MAC>.cfg such as 001122334455.cfg Global Configuration Example http://192.168.2.1/<420HD>.cfg The configuration file name is 420HD.cfg The following syntax is available for DHCP Options 66/67: Option 66 must be a valid IP address or host ƒ...
  • Page 70 (e.g. DHCP options 66/67 or 160). For example, in the below setting, YYY.ext is retrieved from the server whose information was provided during provisioning (e.g. DHCP options Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 71: Dhcp Option 160

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  • Page 72: Dhcp Options 66 And 67

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  • Page 73: Configuring Date And Time

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  • Page 74: Table 3-25: Daylight Saving Time Parameters

    The valid range is 1 to 31. Start Time The hour in the day. [system/daylight_saving/start_date/hour] The valid range is 0 to 23. Start Time The minute in an hour. [system/daylight_saving/start_date/minute] The valid range is 0 to 59. Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...
  • Page 75 The day of week for daylight saving time start Valid values : [SUNDAY] [MONDAY] [TUESDAY] [WEDNESDAY] [THURSDAY] [FRIDAY] [SATURDAY] [system/daylight_saving/end_date/week] Relevant to ‘Day of week’ mode: The week of month (values 1-5) for end of daylight saving time. Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 76: Figure 3-34: Web Interface - Ntp & Time Settings

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  • Page 77: Configuring Ntp Server

    Access the Date and Time screen (MENU key > Settings > Date and Time). If not already 'Enabled', press the Select softkey: Enter the password and press the OK softkey; the NTP server is enabled. Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 78: Configuring Ntp Server Via Dhcp

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  • Page 79: Configuring Contacts (Ldap)

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  • Page 80: Table 3-28: Ldap Parameters

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  • Page 81 Sorts the search result by display name on the Sort Result client side. [system/ldap/sorting_result] This parameter appears in the configuration file; [system/ldap/predict_text] however, it is currently not supported. The time out value for LDAP search (this Search Timeout Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 82: Configuring T9

    Open the Configuration File page (Management tab > Manual Update > Configuration File) and configure the parameter using the table below as reference. Table 3-29: T9 Parameter Parameter Name Description Enables or disable T9 mode. Default=Enable. T9 Mode [lync/contact_search_t9_enabled] Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 83: Configuring Microsoft Lync Features

    But note that in case the phone and PC client are connected with same user, the Lync PC client setting is “stronger” than the phone setting (in case of collision). Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 84: Configuring Timeout For 'Inactive' Status To Change To 'Away

    Only employees configured in the Lync server's GCP parameter can pick up the call. To pre-configure Microsoft's Lync server for GCP capability, see: http://technet.microsoft.com/en-us/library/jj945645.aspx Refer to all subsections. Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 85: Location

    Required - SRTP encryption will be used to help protect traffic between the Mediation Server and the gateway or private branch exchange (PBX). Optional - SRTP encryption will be used if the service provider or equipment manufacturer supports it. Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 86: Better Together Over Ethernet

    AudioCodes' 400HD Series of IP Phones. BToE enables operations to be mirrored on both AudioCodes' IP phone and the Lync client on the PC, so that these operations can be controlled from either the IP phone or the PC, whichever is convenient to the user at the time, for enhanced unified communications and optimized enterprise efficiency.

  • Page 87: Figure 4-2: Installshield Wizard - Preparing To Install

    Administrator's Manual 4. Configuring Microsoft Lync Features Figure 4-2: InstallShield Wizard – Preparing to Install Figure 4-3: Welcome to the InstallShield Wizard Click the Next button; the License Agreement screen opens. Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 88: Figure 4-4: License Agreement

    400HD Series IP Phone with Microsoft Lync Figure 4-4: License Agreement Select the I accept… option and click Next. Figure 4-5: License Agreement Click Next; the Destination Folder screen opens. Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 89: Figure 4-6: Destination Folder

    To change the default Destination Folder, click Change and proceed to step 6. To leave the Destination Folder at its default, click Next and proceed to step 7. Figure 4-7: Change Current Destination Folder Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 90: Figure 4-8: Ready To Install

    Click OK; you're returned to the Destination Folder screen. Click Next; the Ready to Install screen opens. Figure 4-8: Ready to Install Click the Install button; the Installing AudioCodes Better2Gether screen opens indicating installation progress status. Administrator's Manual Document #: LTRT-09936...

  • Page 91: Figure 4-9: Installing Audiocodes Better2Gether

    Administrator's Manual 4. Configuring Microsoft Lync Features Figure 4-9: Installing AudioCodes Better2Gether Wait until the following screen is displayed: Figure 4-10: InstallShielf Wizard Completed Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 92: Figure 4-11: Audiocodes Icon In Taskbar

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  • Page 93: Figure 4-13: Computer Management > Services And Applications

    Administrator's Manual 4. Configuring Microsoft Lync Features Figure 4-13: Computer Management > Services and Applications Access the Device Manager and locate 'AudioCodes B2GoE USB driver'. Figure 4-14: Device Manager > AudioCodes B2GoE USB Driver You've successfully installed the program. Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 94: Making Sure Btoe Is Correctly Installed

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  • Page 95: Pairing The Btoe Pc Application With The Ip Phone

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  • Page 96: Connecting The Ip Phone With The Btoe Pc Application

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  • Page 97 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...
  • Page 98 From the click popup menu, you can select the Exit option; the BToE PC application stops. You can activate the application again from the Start menu as shown in Figure 4-26. Figure 4-26: Start > Programs > AudioCodes > BToE Controller Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 99: Connecting The Lync Client With The Ip Phone

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  • Page 100: Making Sure The Ip Phone Is Paired

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  • Page 101: Pairing Across Different Subnets

    Figure 4-28: Web Interface - Configuration File Locate the 'CheckNetwork' field. Make sure it is set to its default of 0. 0 = pairing across different subnets enabled 1 = pairing across different subnets disabled Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 102: Boss Admin

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  • Page 105: Viewing Admin Lines On The Boss's Phone

    Viewing the Boss's Line on the Admin's Phone „ On the admin's phone (Mike Dubb below), you'll view the boss's line Alan R from whose Lync client you configured the admin: Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...
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  • Page 107: Upgrading Phone Firmware

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  • Page 108: Administration

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  • Page 109: Maintenance

    Applies only to Web and Telnet interfaces, and LCD. 5.2.2 Restoring Defaults See Section 8.7.1.2 on page 128, under General Corrective Actions. 5.2.3 Restarting the Phone See Section 8.7.4.2 on page 130, under General Corrective Actions. Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 110: Enabling Remote Management

    (e.g. management/telnet/enabled=0). Activate Enables telnet access to the phone. [management/telnet/enabled] ƒ [0] Disable (default) [1] Enable ƒ The user name and password for telnet access are according to the parameters: system/user_name and system/password. Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 111: Status And Performance

    This section shows how to view 802.1X status. ¾ To view 802.1X status: „ Open the Network Status page (Status & Diagnostics tab > System Status menu > Network Status). Figure 6-3: Web Interface - 802.1X Status Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 112: Viewing Voip Status

    This section describes how to view the line status. ¾ To view the line status: „ Open the Network Status page (Status & Diagnostics tab > System Status menu > VoIP Status). Figure 6-5: Web Interface - Line Status Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 113: Viewing Call Information

    To delete an entry, select the entry's ‘Delete’ option and click the Delete button. Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 114: Viewing Phone Model / Firmware Version

    This section shows how to view phone model and firmware version from the phone's LCD. ¾ To view the phone’s model and firmware version from the LCD: „ Open the Firmware Version screen (MENU key > Status menu > Firmware Version). Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 115: Viewing Release Information

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  • Page 117: Diagnostics

    (You need to connect a serial cable to view the logs. This causes delays in phone operation). Both = Syslog sends to the Syslog server AND the console. Note: It is recommended to leave this parameter ƒ Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...
  • Page 118 Responsible for Networking and running other processes. LCD Display Defines LCD Display. Defines services for the Web server. Web Server Defines the phone Web server. Watchdog Responsible for keeping other processes running. 802.1X Defines the security protocol. Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 119: Monitoring: Pinging & Traceroute

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  • Page 120: Enabling Recording To Debug Voice

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  • Page 121 Activates the DSP network (TDM Out) recording. [voip/packet_recording/network_recording/enabled] ƒ [0] Disable (default) ƒ [1] Enable Enable TDM Recording Activates the DSP TDM (TDM In) recording. [voip/packet_recording/tdm_recording/enabled] [0] Disable (default) ƒ ƒ [1] Enable Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 122: Creating A Crash Dump File

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  • Page 123: Enabling Tracing

    Set the 'Trace Level' field to Debug to activate tracing to debug level. Click Submit. Click Clean log, and then power up the phone. After the phone completes the power-up process, click Save log. Send the saved logged trace to AudioCodes Customer Technical Support for troubleshooting. Figure 7-5: Configuring Tracing Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 124: Configuring Port Mirroring

    [0] Disable (default) - The LAN/PC Network ƒ interfaces operate in SWITCH mode. [1] Enable - The LAN/PC Network interfaces ƒ operate in HUB mode. The network traffic on the LAN port is reflected in the PC port. Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 125: Troubleshooting

    Access is possible from the following Web site: https://YOUR_AUTHORITY_SERVER:443/CertProv/CertProvisioningService.svc If the environment supports more than one CA Certificate, this must be included in the CA Certificate file and loaded to the IP phone. Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 126: How To Verify Ca Certificate Is Trusted / Authorized By Ip Phone

    The time offset is incorrect. LCD Message Corrective Actions Ensure that the Time Offset (DHCP Option 2) is configured in the DHCP server. If not, manually configure Daylight Saving Time (DST) values in the 420HD IP Phone. Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 127: General Corrective Actions

    Plug the power cable back into the phone continuing to press the OK + MENU keys for +-5 seconds. Release the OK + MENU keys; the phone' settings are restored to their defaults. Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 128: Restoring Factory Defaults From The Web Interface

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  • Page 129: Recovering Firmware

    Select the Restart submenu (MENU key > Administration > Restart): A warning message appears requesting you to confirm: Press the Yes softkey to confirm phone restart or No to cancel. Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 130: Restarting The Phone From The Web Interface

    To restart the phone from the Web interface: Open the Restart System page (Management tab > Administration menu > Restart System). Figure 8-5: Web Interface - Restart System Click the Restart button: Figure 8-6: Confirmation Box Click OK. Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 131: A Alternative Automatic Provisioning Methods

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  • Page 132: Table A-1: Static Dns Record Parameters

    Where <protocol> can be one of the following protocols: "ftp", "tftp", "http" or "https". For example: ƒ tftp://192.168.2.1 – retrieved firmware file is 420HD.img ftp://192.168.2.1/Different_Firmware_Name.img - retrieved ƒ firmware file is Different_Firmware_Name.img Note: This parameter is applicable only when method is configured to "Static".

  • Page 133: Sip Subscribe And Notify Methods

    50029-386d4398-66dc40c-386d4398 To: <sip:224.0.1.75:5060> Call-ID: 8884c8-25020d0a-13c4-50029-386d4398-3e2bcb8e-386d4398 CSeq: 1 SUBSCRIBE Via: SIP/2.0/UDP 10.13.2.37:5060;rport;branch=z9hG4bK-386d4398- 6ad00ca2-7ca3606e Expires: 0 Event: ua-profile;profile- type="application";model="420HD";version="2.0.9" Max-Forwards: 70 Supported: replaces,100rel Accept: application/url Contact: <sip:00000001@10.13.2.37:5060> User-Agent: AUDC-IPPhone/1.2.1_build_6 Content-Length: 0 The provisioning server or any other entity replies with a 200 OK message to the SUBSCRIBE message (see below) and sends a NOTIFY SIP message with the provisioning URL in the message body as shown below.
  • Page 134 Contact: <sip:10.13.4.121:5060> To: <sip:224.0.1.75:5060> From: <sip:00000001@10.13.2.37:5060>;tag=87a5a8-25020d0a-13c4- 50029-386d4398-66dc40c-386d4398 Call-ID: 8884c8-25020d0a-13c4-50029-386d4398-3e2bcb8e-386d4398 CSeq: 1 NOTIFY Content-Type: application/url Subscription-State: terminated;reason=timeout Event: ua-profile;profile- type="application";model="420HD";version="2.0.9" Content-Length: 18 tftp://10.13.4.121 The following code describes SIP SUBSCRIBE Message to Obtain Provisioning Information. SUBSCRIBE sip:224.0.1.75:5060 SIP/2.0 From: <sip:00000001@10.13.2.37:5060>;tag=87a5a8-25020d0a-13c4- 50029-386d4398-66dc40c-386d4398 To: <sip:224.0.1.75:5060>...
  • Page 135 NOTIFY sip:10.13.2.37:5060 SIP/2.0 Via: SIP/2.0/UDP 10.13.2.37:5060;rport;branch=z9hG4bK-386d4398- 6ad00ca2-7ca3606e Max-Forwards: 20 Contact: <sip:10.13.4.121:5060> To: <sip:224.0.1.75:5060> From: <sip:00000001@10.13.2.37:5060>;tag=87a5a8-25020d0a-13c4- 50029-386d4398-66dc40c-386d4398 Call-ID: 8884c8-25020d0a-13c4-50029-386d4398-3e2bcb8e-386d4398 CSeq: 1 NOTIFY Content-Type: application/url Subscription-State: terminated;reason=timeout Event: ua-profile;profile- type="application";model="420HD";version="2.0.9" Content-Length: 18 tftp://10.13.4.121 Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...
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  • Page 137: B Specifications

    Administrator's Manual B. Specifications Specifications This section details the 400HD Series IP Phones specifications. 420HD IP Phone The table below details the 420HD IP Phone specifications. Table B-1: 420HD IP Phone Specifications Feature Details SIP: RFC 3261, RFC 2327 (SDP) ƒ...
  • Page 138 TRANSFER VOLUME control key HEADSET SPEAKER For a comprehensive list of supported Jabra headsets, see the Jabra ƒ Headset Compatibility Headset Compatibility Guide For a comprehensive list of supported Plantronics headsets headsets ƒ http://www.plantronics.com/us/compatibility-guide/#/search/ Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 139: 430Hd And 440Hd Ip Phones

    Boss Admin (applies only to the 430HD and 440HD phones) Dial plan (supports normalization rules downloaded from the Lync ƒ server via in-band provisioning) ƒ T9 predictive text for Corporate Directory search Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...
  • Page 140 PoE Class 2: IEEE802.3af (optional) Keys: ƒ 4 x softkeys VOICE MAIL message hotkey (including LED) 4-way navigation keys with ENTER Key MENU REDIAL HOLD MUTE (including LED) TRANSFER VOLUME control key HEADSET (including LED) SPEAKER (including LED) Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...
  • Page 141 For a comprehensive list of supported Jabra headsets, see the Jabra ƒ Headset Compatibility Headset Compatibility Guide For a comprehensive list of supported Plantronics headsets headsets ƒ http://www.plantronics.com/us/compatibility-guide/#/search/ For a comprehensive list of supported VXi products, see ƒ http://www.vxicorp.com/compatibility_guide/ Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 142: Sip Support (Rfc, Headers)

    The tel URI for Telephone Numbers RFC 4028 (Partially Supported) Session Timers in the Session Initiation Protocol RFC 4240 Basic Network Media Services with SIP - NetAnn draft-ietf-sip-privacy-04.txt (Partially SIP Extensions for Network-Asserted Caller Identity Supported) using Remote-Party-ID header Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 143: Sip Compliance Tables

    The device supports the following SIP methods: Table B-4: Supported SIP Methods Method Supported Comments INVITE CANCEL REGISTER Send only REFER Inside and outside of a dialog NOTIFY INFO OPTIONS PRACK PUBLISH Send only SUBSCRIBE Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 144: Table B-5: Supported Sip Headers

    Accept Alert-Info Allow Authorization Call-ID Call-Info Contact Content-Length Content-Type Cseq Date Diversion Encryption Expires From History-Info Join Max-Forwards MIN-SE P-Asserted-Identity P-Preferred-Identity Proxy- Authenticate Proxy- Authorization Prack Record- Route Refer-To Referred-By Replaces Remote-Party-ID Retry-After Route Administrator's Manual Document #: LTRT-09936 http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...
  • Page 145 Administrator's Manual B. Specifications Header Field Supported Session-Expires Supported Timestamp Unsupported User- Agent Voicemail Warning WWW- Authenticate Version 2.0.11 400HD Series IP Phone with Microsoft Lync http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

  • Page 146: Version 2.0.11

    AudioCodes Series of High Definition IP Phones HD VoIP Administrator’s Manual 400HD Series IP Phones ® ™ with Microsoft Lync Version 2.0.11 www.audiocodes.com http://arttel.ru/shop/ip-telefony/ip-telefon-audiocodes-420hd...

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