AudioCodes 420HD User Manual
400hd series of high definition ip phones
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Also See for 420HD:
- Administrator's manual (336 pages) ,
- User manual (84 pages) ,
- Release notes (34 pages)
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Summary of Contents for AudioCodes 420HD
- Page 1 AudioCodes 400HD Series of High Definition IP Phones HD VoIP 420HD IP Phone User’s Manual 420HD IP Phone Version 2.0.0...
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Page 3: Table Of Contents
Contents Table of Contents Introducing AudioCodes' 420HD IP Phone ............... 9 1.1 About AudioCodes' Series of High Definition IP Phones ........... 9 1.2 Complete Range of Phones ....................9 1.3 Cutting Edge Voice Quality & HD VoIP ................ - Page 4 420HD IP Phone 4.10.5 Searching for a Contact ..................... 37 4.11 Defining a Speed Dial Key ....................37 4.11.1 Assigning a Phone Number to a Key ................. 37 4.11.2 Editing a Speed Dial Assignment ..................38 ...
- Page 5 User's Manual Contents List of Figures Figure 2-1: Front View ............................12 Figure 2-2: Rear View ............................13 Figure 2-3: Cabling ............................14 Figure 3-1: LCD Screen in Idle State ........................ 17 Figure 3-2: Menus ............................. 19 ...
- Page 6 420HD IP Phone List of Tables Table 2-1: Font View Description ........................12 Table 2-2: Rear View Description ........................13 Table 3-1: LCD Screen in Idle State ......................... 17 Table 3-2: Softkeys ............................18 Table 3-3: Messages Displayed on LCD Screen Indicating Processes In Progress ........22 ...
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Page 7: Customer Support
This document is subject to change without notice. Date Published: Oct-22-2012 Trademarks AudioCodes, AC, AudioCoded, Ardito, CTI2, CTI², CTI Squared, HD VoIP, HD VoIP Sounds Better, InTouch, IPmedia, Mediant, MediaPack, NetCoder, Netrake, Nuera, Open Solutions Network, OSN, Stretto, TrunkPack, VMAS, VoicePacketizer, VoIPerfect, VoIPerfectHD, What’s Inside Matters, Your Gateway To VoIP and 3GX are trademarks or registered trademarks of AudioCodes Limited. -
Page 8: Related Documentation
420HD IP Phone Related Documentation Document Name 400HD IP Phone Release Notes 420HD IP Phone Administrator’s Manual 420HD IP Phone Quick Guide User's Manual Document #: LTRT-11880... -
Page 9: Introducing Audiocodes' 420Hd Ip Phone
AudioCodes 420HD IP Phone is based on AudioCodes High Definition voice technology, providing clarity and a rich audio experience in Voice-over-IP (VoIP) calls. The 420HD is a 2-line, 2 concurrent calls per line premium model which includes a large monochrome multi-language graphic LCD display. -
Page 10: Integration With Voip Mobility
420HD IP Phone Integration with VoIP Mobility The 300HD and 400HD IP Phones can be combined with AudioCodes mobility solutions to enable a continuous access of end users to high quality VoIP calling, wherever they are. In a business setting, AudioCodes MobilityPLUS solution lets employees take advantage of their Smartphone devices by installing a MobilityPLUS client on the Smartphones and configuring them as VoIP extensions of the business’... -
Page 11: Setting Up The Phone
2. Setting up the Phone Setting up the Phone Unpacking When unpacking, ensure that the following items are present and undamaged: 420HD IP Phone / Stand Handset / Cord Cat 5e Ethernet Cable AC Power Adapter (Optional) If anything appears to be missing or broken, contact the distributor from whom you purchased the phone for assistance. -
Page 12: Figure 2-1: Front View
420HD IP Phone Figure 2-1: Front View Table 2-1: Font View Description Item # Label/Name Description Flashing blue light visually indicates an incoming call. Ring LED LCD Screen Interactive screen displaying calling information, enabling you to set up phone features. -
Page 13: Rear View
User's Manual 2. Setting up the Phone Item # Label/Name Description MENU Accesses menus (1) Call Log (2) Directory (3) Speed Dial (4) Settings (5) Status (6) Administration. REDIAL Accesses a list of recently dialed numbers; one can be selected to redial. Transfers a call. -
Page 14: Cabling
420HD IP Phone Cabling Here's how you cable your phone. Figure 2-3: Cabling Action Description Connect the short, straight end of the cord to the handset. Connect the longer, straight end to the jack (RJ-9 port, for the handset) on the phone. -
Page 15: Mounting The Phone
User's Manual 2. Setting up the Phone Mounting the Phone The phone can be mounted on a: Desk (see Section 2.4.1 below) Wall (see Section 2.4.2 on page 16) 2.4.1 Desktop Mounting This section shows how to place the phone on a desk or flat surface. To mount the phone on a desk or flat surface: Off-hook the handset (if on-hook) and place the phone upside down, i.e., base-up, on your desktop. -
Page 16: Wall Mounting
420HD IP Phone 2.4.2 Wall Mounting This section shows you how to mount the phone on a wall or wall plate. To mount the phone on a wall: Attach the stand of the phone for the purpose of a wall mounting: Detach the base. -
Page 17: Getting Started
User's Manual 3. Getting Started Getting Started Your phone features an LCD screen, providing an intuitive, menu-driven user interface for configuring the phone and viewing call information. This section shows how to use the phone’s LCD screen. LCD Screen in Idle State The figure below shows the phone’s LCD screen in idle state. -
Page 18: Softkeys
420HD IP Phone Softkeys The table below describes softkeys displayed in the LCD screen according to menu level currently accessed. To use a softkey, press the key located on the device directly below it. Table 3-2: Softkeys Softkey Description Missed Displays missed calls. -
Page 19: Accessing Menus
The Administration menu is intended for system administrators only. It is password protected. For information regarding this menu, refer to the 420HD IP Phone Administrator’s Manual. • If you define a second extension line, the Call Log menu displays menu items per extension. -
Page 20: Entering Numbers, Alphabetical Letters And Symbols
420HD IP Phone To navigate to menus and items: Press the navigating control's upper and lower rim -OR- press the listed item's number on the keypad, e.g., press 3 to navigate to Speed Dial. To select a menu or menu item: Press the Select softkey or press the navigation control's OK button. -
Page 21: Figure 3-5: Entering A Symbol Such As A Full Stop
User's Manual 3. Getting Started To enter a symbol such as a period (full stop): Press the A/a/1 softkey successively to navigate to and choose ABC mode -OR- press the pound # key successively to navigate to and choose ABC mode (see below). -
Page 22: Displayed Messages
420HD IP Phone Displayed Messages Messages indicating processes in progress, displayed in the LCD screen, include: Table 3-3: Messages Displayed on LCD Screen Indicating Processes In Progress Message Description Initializing Initializing Discovering LLDP Discovering Link Layer Discovery Protocol (LLDP) for... -
Page 23: Customizing Your Phone
User's Manual 4. Customizing Your Phone Customizing Your Phone This section shows you how to customize your phone for enhanced usability. Changing the LCD Screen Language The LCD screen supports multiple languages. English is the default but you can change it to another. -
Page 24: Selecting Ring Tone
420HD IP Phone Selecting Ring Tone The phone provides a selection of ring tones that you can choose from to indicate incoming calls. If line extensions are defined on your phone, you can assign a ring tone per line extension. -
Page 25: Setting Date And Time
You'll receive this message: Notes: • It's recommended to implement an NTP server which is configured by your system administrator (see the 420HD IP Phone Administrator’s Manual). • If you're manually setting date and time, i.e., no NTP server is deployed, then after rebooting the phone or powering off, date and time settings are not retained. - Page 26 420HD IP Phone Press the navigation control's left rim to change the format from 24h to 12h if required. Press the Select soft key to choose a format. Press the Save softkey to save your settings. User's Manual Document #: LTRT-11880...
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Page 27: Changing Lcd Screen Contrast Level
User's Manual 4. Customizing Your Phone Changing LCD Screen Contrast Level The LCD screen supports 63 different contrast levels. To define the LCD screen's contrast level: Access the LCD Contrast submenu (MENU key > Settings menu > LCD Contrast submenu). Press the navigation control's left or right rim to navigate to the contrast level that suits you best (0 to 63). -
Page 28: Defining The Lcd Screen Backlight Timeout
420HD IP Phone Defining the LCD Screen Backlight Timeout You can define the duration, in seconds, for which the phone’s backlight is lit when the phone is not being used (idle). After this duration expires, the backlight turns off. You can also opt to have the backlight on all the time by selecting the Always on option. -
Page 29: Selecting Audio Device
User's Manual 4. Customizing Your Phone Selecting Audio Device You can select which audio device - speaker or headset - is activated when you answer calls (by pressing the Accept softkey or lifting the handset) or when you dial calls (by pressing the number keys on the keypad and then pressing the Dial softkey). -
Page 30: Adjusting Volume
420HD IP Phone Adjusting Volume You can adjust the volume of the phone's: Ring Tones (e.g., dial tone) Handset Speakerphone Headset 4.7.1 Adjusting Ring Volume You can adjust the volume of the ring indicating an incoming call. To adjust ring volume: When the phone is in idle state (i.e., not in use), press the VOL... -
Page 31: Adjusting Speakerphone Volume
User's Manual 4. Customizing Your Phone To adjust handset volume: During a call or when making a call ensure that the handset is off the cradle. Press the VOL or VOL key; the Handset Volume bar is displayed on the screen. Press the VOL or VOL key on the keyboard. -
Page 32: Enabling Call Waiting
420HD IP Phone Enabling Call Waiting You can enable or disable the call waiting feature. To enable or disable call waiting: Access the Call Waiting screen (MENU key > Settings menu > Call Waiting submenu). Press the navigation control's upper or lower rim to select: •... -
Page 33: Defining Call Forwarding
User's Manual 4. Customizing Your Phone Defining Call Forwarding This feature enables you to automatically redirect an incoming call to another phone number if a user-defined condition is met, e.g., if the line is busy. You can also define a call forwarding rule per extension or for all extensions - if you've defined extensions. -
Page 34: Managing Your Personal Directory
• Your phone also features a Corporate Directory, set up by your system administrator by loading a file or using the LDAP (Lightweight Directory Access Protocol) server (see the 420HD IP Phone Administrator’s Manual). • Corporate Directory contacts in your phone cannot be edited or deleted. -
Page 35: Editing Contact Information
User's Manual 4. Customizing Your Phone To add a contact to the phone directory: Access the Personal directory. Select New contact (press the Select softkey): In the Modify contact screen, key in the ‘Name’ of the new contact (see Section on page for detailed instructions). -
Page 36: Deleting A Contact
420HD IP Phone Press the Edit softkey: Modify the contact’s details and press the Save softkey. Note: You cannot modify Corporate directory contacts. 4.10.4 Deleting a Contact This section shows how to delete a contact from the directory. To delete a contact: Access the Personal directory and navigate to the contact to delete: Press the Detail softkey;... -
Page 37: Searching For A Contact
User's Manual 4. Customizing Your Phone 4.10.5 Searching for a Contact The search feature enables you to quickly and easily locate a contact in the directory. The feature is especially useful if you have a long list of contacts. To search for a contact: Access the phone directory. -
Page 38: Editing A Speed Dial Assignment
420HD IP Phone Navigate to an Empty speed dial key (unassigned) and press the Select softkey; the selected speed dial key, #6 in the example below, is displayed: Notes: • Speed Dial #1 = topmost speed dial key on your phone... -
Page 39: Deleting Speed Dials
Press the Save softkey; the Speed Dial is listed as 'Empty': 4.12 Locking and Unlocking the Phone If your phone is deployed with AudioCodes solution for Microsoft Lync Server 2010, you can lock your phone to prevent anyone from using it (such as making and receiving calls). Note: •... -
Page 40: Locking / Unlocking An Extension Line
420HD IP Phone Enter the password, and then press the OK softkey; the phone is unlocked and the lock icon no longer appears on the screen. Note: • To obtain the unlocking password, contact your system administrator. 4.12.1 Locking / Unlocking an Extension Line If you configured extension lines, you can perform a lock per extension line (up to two extension lines are supported). -
Page 41: Changing Your Presence Status
4.13 Changing your Presence Status If your phone is deployed with AudioCodes solution for Microsoft Lync Server 2010, you can assign a presence status to control whether you want people to contact you and, if so, how. By default, your status is based on your Lync client. - Page 42 420HD IP Phone Reader's Notes User's Manual Document #: LTRT-11880...
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Page 43: Performing Basic Operations
User's Manual 5. Performing Basic Operations Performing Basic Operations This section shows basic phone operations. Using Audio Devices You can use one of the following audio devices on the phone for speaking and listening: Handset: To make a call or answer a call, lift the handset off the cradle. Speaker (hands-free mode). -
Page 44: Dialing
420HD IP Phone 5.2.1 Dialing This section shows how to dial. To dial, either (1) key-in the number on the keypad (2) press the speaker key and enter the number (3) press the speaker key or lift the handset and enter a URL address (e.g., host and domain name, or IP address) or alphabetical letters (e.g., tvservice). -
Page 45: Dialing A Missed Call
User's Manual 5. Performing Basic Operations Select the number to redial by pressing the navigation control's upper or lower rim. Press the Dial softkey or press the OK key. 5.2.3 Dialing a Missed Call The phone logs all missed calls. The LCD screen in idle state displays the number of missed calls (if any): To dial a missed call: Press the Missed softkey;... -
Page 46: Rejecting Incoming Calls
420HD IP Phone Press the headset key (ensure that the headset is connected to the phone) -or- Press the speaker key -or- Press the Accept softkey (the speaker is automa tica lly activated) When you answer, the L CD screen displays the icon and the caller’s details and call... -
Page 47: Ending An Established Call
User's Manual 5. Performing Basic Operations Ending an Established Call You can end an established call. To end an established call: Return the handset to the phone cradle if it was used to take the call -or- Press the headset key -or- Press the speaker key -or- Press the End softkey Version 2.0.0... -
Page 48: Viewing Missed, Received And Dialed Calls
420HD IP Phone Viewing Missed, Received and Dialed Calls Your phone logs missed, received and dialed calls. In idle state, the LCD displays 'Missed' and the number of missed calls (if any). To view missed calls: Press the Missed softkey. - Page 49 User's Manual 5. Performing Basic Operations Dial = dials the number of the selected logged entry. Save = saves the related information about the call entry in the personal directory (for adding a contact in the directory, see Section 4.10 on page 34).
- Page 50 420HD IP Phone Reader's Notes User's Manual Document #: LTRT-11880...
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Page 51: Performing Advanced Operations
User's Manual 6. Performing Advanced Operations Performing Advanced Operations This section shows how to perform advanced operations. Answering Waiting Calls You can accept a call on an extension on which there already is an active call. Here's how you answer a waiting call: A call with Mike is in progress on LINE 1 = call in progress A call comes in from Abbey... -
Page 52: Placing Calls On Hold
420HD IP Phone Placing Calls On Hold You can place a call on hold, to answer a second incoming call (see Section on page 51) or to make another call. To place a call on hold: Press the HOLD key; the call is put on hold: To retrieve a call on hold: Press the HOLD key again -OR- press the Resume softkey. -
Page 53: Using A Speed Dial Key To Make A Call
User's Manual 6. Performing Advanced Operations Using a Speed Dial Key to Make a Call A speed dial key can be used to quickly dial a phone number assigned to it. To assign a phone number to a speed dial key, see Section 4.11 on page 37. -
Page 54: Semi-Attended Transfer
420HD IP Phone Press the Trans softkey only after Mike answers, after receiving his consent to take the call; Abbey is transferred to Mike: This is an attended transfer. 6.5.2 Semi-Attended Transfer Here's how to perform a semi-attended transfer. To perform a semi-attended transfer: If during an established call with Abbey she asks you to transfer her to Mike, press the Trans softkey;... -
Page 55: Blind Transfer
User's Manual 6. Performing Advanced Operations 6.5.3 Blind Transfer Here's how you perform a blind transfer. To perform a blind transfer: If during an established call with John an incoming call from Abbey is indicated, accept it; John is automatically put on hold. Abbey requests to be transferred to Mike. -
Page 56: Hosting 3-Way Conference Calls
420HD IP Phone Hosting 3‐Way Conference Calls Here's how you make a 3-way conference call with two other parties. To make a 3‐way conference call: Call the first participant (Mike); the call is established: Press the Conf softkey: Enter the number of a second participant, Abbey, and press the Dial softkey: When Abbey answers, a call is established: Press the Conf softkey again;... -
Page 57: Muting Calls
User's Manual 6. Performing Advanced Operations Muting Calls You can mute the microphone of the handset, headset, or speakerphone during a call so that the other party cannot hear you. While the call is muted you can still hear the other party. Muting calls can also be used during conference calls. -
Page 58: Retrieving Voice Mail Messages
420HD IP Phone Retrieving Voice Mail Messages When you have at least one new message in your voice mail box, you can listen to it. To listen: Press the VOICE MAIL key; the phone dials your voice mail box. Follow the instructions of your voice mail provider as required. -
Page 59: Using Two Lines
• Only your phone/network administrator can configure the two lines. See the 420HD IP Phone Administrator’s Manual for detailed information. 6.10.1 Choosing a Line You can select a line to use. The screen displays a bar above the extension number of the line currently being used (see 1000 in the figure above). -
Page 60: Making Two Calls On A Line
420HD IP Phone When the called party answers, this screen appears: 6.10.3 Making Two Calls on a Line Up to two calls per line can be made. Here's how to make two calls on a line. To make two calls on a line: Call Mike on line 1000 as shown above. -
Page 61: Toggling Between Multiple-Line Calls
User's Manual 6. Performing Advanced Operations To make a multiple line call: When the screen is in idle state, press the navigation control's upper or lower rim to navigate to and select the required line, e.g., 1000. Lift the handset; the NEW CALL screen appears. In the NEW CALL screen, enter the phone number or press the softkey to select a contact from your directory, e.g., Mike, whose number is 3000. -
Page 62: Toggling Between Calls On The Same Line
420HD IP Phone To toggle between multiple-line calls: Press the navigation control's upper or lower rim to select the conversation to resume and press the Resume softkey. 6.10.6 Toggling Between Calls on the Same Line Here's how to toggle between two calls on the same line. How you do it depends on whether the first-placed call is active or the second-placed call is active. -
Page 63: Troubleshooting
User's Manual 7. Troubleshooting Troubleshooting Use this section if a problem with your phone occurs. If this section does not facilitate resolving the issue, contact your system administrator. Table 7-1: Troubleshooting Symptom Problem Corrective Procedure Verify that the AC/DC power adapter is attached Phone is off Phone is not firmly to the DC input on the rear of the phone. - Page 64 AudioCodes 400HD Series of High Definition IP Phones HD VoIP 420HD IP Phone User’s Manual 420HD IP Phone Version 2.0.0 www.audiocodes.com...