Page 1 AudioCodes Series of High Definition IP Phones HD VoIP Administrator’s Manual 310HD / 320HD / 420HD IP Phones Version 2.0.0...
Page 2 http://arttel.ru...
Page 3: Table Of Contents
Introduction ....................... 15 Configuration Tools ....................17 IP Phone User Interface ..................19 Accessing the Administration Menu ............... 19 2.1.1 310HD IP Phone ...................... 19 2.1.2 320HD IP Phone ...................... 20 2.1.3 420HD IP Phone ...................... 21 Changing Display Language .................. 22 2.2.1...
Page 4 310HD, 320HD and 420HD IP Phones Protocols for Acquiring Files .................. 53 Quick Setup ......................55 10 Quick Setup ....................... 57 Networking .......................59 11 Introduction ....................... 61 12 Configuring Date and Time ................63 12.1 Configuring Date and Time ..................63 12.2 Configuring Network Time Protocol Server ............
Page 5 23.6 Configuring Headset Volume ................158 Advanced Phone Settings ..................161 24 Locking and Unlocking the IP Phone ............163 24.1 Locking and Unlocking the 310HD IP Phone ............163 24.2 Locking and Unlocking the 320HD IP Phone ............164 24.2.1 Single-Line Mode ....................164 24.2.2 Multi-Line Mode .....................165...
Page 6 310HD, 320HD and 420HD IP Phones 24.4 Using the Configuration File ................. 168 25 Phone Directory....................169 25.1 Corporate Directory ....................169 25.1.1 LDAP-based Corporate Directory ................169 25.1.2 Loading a Text-based Corporate Directory File ............172 25.2 Local Phone Directory ..................174 26 Speed Dial ......................
Page 7 38.2.2 320HD IP Phone ....................231 38.2.3 420HD IP Phone ....................232 Diagnostics and Troubleshooting ................233 39 Testing Phone Hardware ................235 39.1 310HD IP Phone BIT .................... 235 39.1.1 Test Preparation ....................235 39.1.2 Keypad Test ......................236 39.1.3 LED Test ........................237 39.1.4 Handset Test ......................238 39.1.5 Headset Test ......................239...
Page 8 310HD, 320HD and 420HD IP Phones 39.2.2 Keypad and Off-Hook/On-Hook Test ..............243 39.2.3 Green-Color LEDs Test ..................245 39.2.4 Red-Color LEDs Test .....................246 39.2.5 Handset Test ......................247 39.2.6 Headset Test ......................249 39.2.7 Speaker Test ......................251 39.2.8 MAC Address and Serial Number Verification Test ..........253 39.3 Testing 420HD IP Phone BIT ................
Page 9 Administrator's Manual Contents List of Figures Figure 2-1: Language Web Field – 310HD ..................... 22 Figure 2-2: Language Web Field – 320HD ..................... 23 Figure 2-3: Language Web Field – 420HD ..................... 24 Figure 3-1: Web Login Window ......................25 Figure 3-2: Web Interface Areas ......................
Page 10 Figure 36-2: Line Status Web Fields ....................224 Figure 36-3: Current Call Information Web Fields ................225 Figure 37-1: Call History Web Fields ....................227 Figure 38-1: System Information Web Fields (for example 310HD Model) .........229 Figure 39-1: Testing Keypad ........................236 Figure 39-2: Testing Keypad – Characters Disappear .................236 Figure 39-3: Successful Completion of Keypad Test ................237...
Page 11 http://arttel.ru Administrator's Manual Contents List of Tables Table 2-1: LCD Display Parameters ....................... 22 Table 2-2: Language Display Parameters ....................23 Table 2-3: Language Display Parameters ....................24 Table 4-1: Example of CSV File ......................30 Table 5-1: TR-069 Management Parameters ..................34 Table 9-1: Automatic Update Methods Parameters ................
Page 12 Table A-1: Busy Lamp Field Parameter ....................267 Table C-1: Supported IETF RFC’s .......................273 Table C-2: Supported SIP Methods .....................275 Table C-3: Supported SIP Headers ......................276 Table D-1: 310HD, 320HD and 420HD IP Phone Specifications ............279 Administrator's Manual Document #: LTRT-09910...
Page 13: Customer Support
Administrator's Manual Notices Notice This manual shows administrators how to set up and configure AudioCodes' 310HD, 320HD and 420HD IP Phones. Information contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee accuracy of printed material after the Date Published nor can it accept responsibility for errors or omissions.
Page 14: Related Documentation
310HD, 320HD and 420HD IP Phones Related Documentation Document Name 300HD IP Phone Series Release Notes 310HD IP Phone Quick Guide 310HD IP Phone User’s Manual 320HD IP Phone Quick Guide 320HD IP Phone User’s Manual 420HD IP Phone User’s Manual...
Page 15: Introduction
This manual is intended for the system administrator responsible for setting up and configuring the 310HD, 320HD and 420HD IP Phones. AudioCodes' IP phones are based on AudioCodes' proprietary High Definition (HD) voice technology, providing clarity and a rich audio experience in Voice-over-IP (VoIP) calls. The...
Page 16 310HD, 320HD and 420HD IP Phones Reader’s Notes Administrator's Manual Document #: LTRT-09910...
Page 17: Configuration Tools
http://arttel.ru Part I Configuration Tools...
Page 18 310HD, 320HD and 420HD IP Phones Reader’s Notes...
Page 19: Ip Phone User Interface
The administrative tasks are performed in the phone’s Administration menu. Accessing the Administration Menu The procedures to access the Administration menu using the 310HD, 320HD and 420HD IP Phones, are described below. Notes: The default password is 1234. To change the login password, use the phone’s Web interface or Configuration file.
Page 20: 320Hd Ip Phone
310HD, 320HD and 420HD IP Phones 2.1.2 320HD IP Phone The Administration menu is password protected. The default password is "1234". ¾ To access the Administration menu: In idle display, press the MENU key; the Menu list is displayed:...
Page 21: 420Hd Ip Phone
http://arttel.ru Administrator's Manual 2. IP Phone User Interface 2.1.3 420HD IP Phone Accessing the Administration menu of the 420HD IP phone is identical to accessing that of the 320HD IP phone. The phone is password protected. The default password is "1234". ¾...
Page 22: Changing Display Language
Access the ‘Language’ page (Configuration tab > Personal Settings menu > Language). Figure 2-1: Language Web Field – 310HD Select the language according to the parameter in the table below, and then click Submit; the phone reboots and changes the LCD display language accordingly.
Page 23: 320Hd Ip Phone
The valid range is 0 to 14. The default value depends on the actual hardware revision. Note: Portuguese is supported even though it may not be listed in the LCD. To activate Portuguese, contact your AudioCodes representative. Version 2.0.0 October 2012...
Page 24: 420Hd Ip Phone
310HD, 320HD and 420HD IP Phones 2.2.3 420HD IP Phone The Changing Display Language feature can be configured using the Web or Configuration File, as described below. ¾ To choose a language: „ Using the Web: Access the ‘Language’ page (Configuration tab > Personal Settings menu >...
Page 25: Web Interface
Figure 3-1: Web Login Window Alternatively, if your DHCP and DNS servers are synchronized you can access the phone Web browser by using the following method: http://310hd-<MAC Address>.<Domain Name> (e.g. http://310hd-001122334455.corp.YourCompany.com) Enter the User name and Password, and then click OK.
Page 26: Getting Started With The Web
The areas of the Web interface are shown below: Figure 3-2: Web Interface Areas The Web interface is composed of the following main areas: „ Toolbar: displays AudioCodes logo and provides the following buttons: Home: opens the Home page Log off: closes the Web interface „...
Page 27: Configuration File
Ensure that the Configuration file adheres to the following guidelines: „ No spaces on either side of the equals (=) sign. „ Each parameter must be on a new line. Below is an example of part of a Configuration file: system/type=310HD voip/line/0/enabled=1 voip/line/0/id=1234 voip/line/0/description=310HD voip/line/0/auth_name=1234 voip/line/0/auth_password=4321...
Page 28: Downloading Configuration File From Ip Phone
310HD, 320HD and 420HD IP Phones In addition, the Configuration file can provide URL paths (FTP, TFTP, HTTP, or HTTPS) to where the additional files are located, as shown in the example below (shown in bolded font): system/type=310HD include http://10.10.10.10/310HD_<MAC>_voip.cfg include https://remote-pc/vlan_conf.cfg...
Page 29: Creating Configuration Files Using Voiprovision Utility
Phone vendor, is required to provide a standalone provisioning tool that will enable the provisioning of our phones in such environments. AudioCodes now provides a tool that assists in the automatic generation of such configuration files. These files can be generated for the initial configuration of the IP phones and then later regenerated for subsequent configuration updates as desired.
Page 30: Csv File
310HD, 320HD and 420HD IP Phones 4.5.5 CSV File The csv file contains a list of tags and a list of the tag’s values. The first line in the file contains the list of tags (comma-separated) and each of the other lines contains a list of values, where each line record represents an individual IP phone.
Page 31: Usage
http://arttel.ru Administrator's Manual 4. Configuration File 4.5.9 Usage USAGE: VoIProvision <csv file> <template file> <.cfg file> Note the following: „ The first line of the csv file contains the list of tags (e.g., [mac],[name],[id]). „ The remainder of the csv file contains a line record per .cfg file (e.g. 00908f112233,4071,Eitan).
Page 32 310HD, 320HD and 420HD IP Phones Reader’s Notes Administrator's Manual Document #: LTRT-09910...
Page 33: Management
http://arttel.ru Administrator's Manual 5. TR-069 Management TR-069 Management To connect to the remote management server, the phone’s embedded TR-069 client must be configured. The TR-069 Management feature can be configured using the Web or Configuration File, as described below ¾ To configure TR-069: „...
Page 34: Table 5-1: Tr-069 Management Parameters
310HD, 320HD and 420HD IP Phones „ Via Configuration File: Table 5-1: TR-069 Management Parameters Parameter Description Note: To add a value to these parameters, enter management/ followed by the parameter name, equal sign and then the value (e.g. management/tr069/enabled=0).
Page 35: Automatic Provisioning
http://arttel.ru Part II Automatic Provisioning...
Page 36 http://arttel.ru Reader’s Notes...
Page 37: Introduction
http://arttel.ru Administrator's Manual 6. Introduction Introduction By default, the IP phone is ready for out-of-the-box deployment using its automatic provisioning capabilities. The IP phone offers a built-in mechanism for automatically upgrading its software image and updating its configuration. This method is used to upgrade the phone firmware and update its configuration, by remotely downloading an updated software image and configuration file.
Page 38 310HD, 320HD and 420HD IP Phones Reader’s Notes Administrator's Manual Document #: LTRT-09910...
Page 39: Updating (Manually) Configuration File
http://arttel.ru Administrator's Manual 7. Updating (Manually) Configuration File Updating (Manually) Configuration File The phone enables you to view, save, and load its configuration file to backup and restore the current configuration. ¾ To manually update the configuration file: Access the ‘Configuration File’ page (Management tab > Manual Update menu > Configuration File).
Page 40 310HD, 320HD and 420HD IP Phones Reader’s Notes Administrator's Manual Document #: LTRT-09910...
Page 41: Setting Up Network For Auto Provisioning
http://arttel.ru Administrator's Manual 8. Setting up Network for Auto Provisioning Setting up Network for Auto Provisioning The IP Phone supports dynamic VLAN discovery, Dynamic IP addressing (DHCP), and NTP (as client). Note: For manual configuration of Network Settings, see Section on page Version 2.0.0 October 2012...
Page 42 310HD, 320HD and 420HD IP Phones Reader’s Notes Administrator's Manual Document #: LTRT-09910...
Page 43: Obtaining Firmware And Configuration
http://arttel.ru Administrator's Manual 9. Obtaining Firmware and Configuration Obtaining Firmware and Configuration The Web interface allows you to perform the following: „ Automatic update of firmware and configuration files „ Manual update of firmware and configuration files Methods There are three different ways of configuring automatic provisioning: „...
Page 44: Table 9-1: Automatic Update Methods Parameters
; 310HD_<MAC>_conf.cfg - retrieved firmware file is different_firmware_name.img and the configuration file name is 310HD_<MAC address>_conf.cfg. For example, 310HD_001122334455_conf.cfg https://192.168.2.1/310HD_<MAC>_conf.cfg - In this case the retrieved firmware file is 310HD.img and the configuration file name is 310HD_<MAC Administrator's Manual Document #: LTRT-09910...
Page 45 ƒ name of a TFTP server only. Option 67 must be the firmware name. ƒ If Option 67 is absent, the phone requests for the 310HD.img image file. For example: ƒ Option 66: 192.168.2.1 or myTFTPServer Option 67: 310HD_1.2.2_build_5.img ƒ...
Page 46 310HD, 320HD and 420HD IP Phones Parameter Description [Sunday] Sunday (default) ƒ ƒ [Monday] Monday [Tuesday] Tuesday ƒ ƒ [Wednesday] Wednesday [Thursday] Thursday ƒ ƒ [Friday] Friday [Saturday] Saturday ƒ Note: This parameter is applicable only when type is configured to "weekly".
Page 47: Configuring Dhcp Option 160
http://arttel.ru Administrator's Manual 9. Obtaining Firmware and Configuration 9.1.1.1 Configuring DHCP Option 160 DHCP Option Value 160 can be configured using the Web as shown below. ¾ To configure DHCP Option 160: „ Using the Web: Access the ‘Automatic Update page (Management tab > Automatic Update menu >...
Page 48: Static Dns Record (Generic Domain Name)
310HD, 320HD and 420HD IP Phones 9.1.2 Static DNS Record (Generic Domain Name) This method is used for automatic provisioning when you are unable to manage your DHCP server. If the provisioning server does not support using SIP SUBSCRIBE and...
Page 49: Table 9-2: Static Dns Record Parameters
<protocol>://<server IP address or host name>/<firmware ƒ file name> Where <protocol> can be one of the following protocols: "ftp", "tftp", "http" or "https". For example: tftp://192.168.2.1 – retrieved firmware file is 310HD.img ƒ ƒ ftp://192.168.2.1/Different_Firmware_Name.img - retrieved firmware file is Different_Firmware_Name.img Note: This parameter is applicable only when method is configured to "Static".
Page 50: Sip Subscribe And Notify Messages
310HD, 320HD and 420HD IP Phones 9.1.3 SIP SUBSCRIBE and NOTIFY Messages If the provisioning information (e.g. Option fields 66/67/160) is not provided by the DHCP server, the phone sends a SIP SUBSCRIBE message to the multicast address 224.0.1.75:5060 as shown below.
Page 51 Contact: <sip:10.13.4.121:5060> To: <sip:224.0.1.75:5060> From: <sip:00000001@10.13.2.37:5060>;tag=87a5a8-25020d0a-13c4- 50029-386d4398-66dc40c-386d4398 Call-ID: 8884c8-25020d0a-13c4-50029-386d4398-3e2bcb8e-386d4398 CSeq: 1 NOTIFY Content-Type: application/url Subscription-State: terminated;reason=timeout Event: ua-profile;profile- type="application";model="310HD";version="1.2.0" Content-Length: 18 tftp://10.13.4.121 The following code describes SIP SUBSCRIBE Message to Obtain Provisioning Information. SUBSCRIBE sip:224.0.1.75:5060 SIP/2.0 From: <sip:00000001@10.13.2.37:5060>;tag=87a5a8-25020d0a-13c4- 50029-386d4398-66dc40c-386d4398 To: <sip:224.0.1.75:5060>...
Page 52 310HD, 320HD and 420HD IP Phones The following code describes SIP 200 OK Response on the SUBSCRIBE Message. SIP/2.0 200 OK Via: SIP/2.0/UDP 10.13.2.37:5060;rport;branch=z9hG4bK-386d4398- 6ad00ca2-7ca3606e Contact: <sip:10.13.2.37:5060> To: <sip:224.0.1.75:5060> From: <sip:00000001@10.13.2.37:5060>;tag=87a5a8-25020d0a-13c4- 50029-386d4398-66dc40c-386d4398 Call-ID: 8884c8-25020d0a-13c4-50029-386d4398-3e2bcb8e-386d4398 CSeq: 1 SUBSCRIBE Expires: 0 Content-Length: 0 The following code describes SIP NOTIFY Message with Provisioning Information.
Page 53: Protocols For Acquiring Files
http://arttel.ru Administrator's Manual 9. Obtaining Firmware and Configuration Protocols for Acquiring Files You can load various files to the IP phone such as CFG files, Certification Files, Speed Dial files, and Tones files using the following protocols: „ HTTP/S „ TFTP „...
Page 54 310HD, 320HD and 420HD IP Phones Reader’s Notes Administrator's Manual Document #: LTRT-09910...
Page 55: Quick Setup
http://arttel.ru Part III Quick Setup...
Page 56 http://arttel.ru Reader’s Notes...
Page 57: Quick Setup
http://arttel.ru Administrator's Manual 10. Quick Setup Quick Setup The Web interface provides you with a Quick Setup page that allows you to configure basic features to quickly set up your IP Phone to operational level. Note: For descriptions of these quick setup parameters, see Part IV (Networking) and Part V (VoIP Features).
Page 58 310HD, 320HD and 420HD IP Phones Reader’s Notes Administrator's Manual Document #: LTRT-09910...
Page 59: Networking
http://arttel.ru Part IV Networking...
Page 60 http://arttel.ru Reader’s Notes...
Page 61: Introduction
http://arttel.ru Administrator's Manual 11. Introduction Introduction This part describes manual network settings, if required. Note: By default the network settings are set for automatic provisioning. However, if you need to change them, you can do it manually as is described in this part. Version 2.0.0 October 2012...
Page 62 310HD, 320HD and 420HD IP Phones Reader’s Notes Administrator's Manual Document #: LTRT-09910...
Page 63: Configuring Date And Time
http://arttel.ru Administrator's Manual 12. Configuring Date and Time Configuring Date and Time Generally, a phone retrieves the date and time from a Network Time Protocol (NTP) server when it connects to the Internet. Alternatively, the date and time can be configured manually.
Page 64: Table 12-1: Daylight Saving Time Parameters
310HD, 320HD and 420HD IP Phones „ Using the Configuration File: Table 12-1: Daylight Saving Time Parameters Parameter Description Active Determines whether the phone automatically detects the Daylight Saving setting for selected [system/daylight_saving/activate] time zones. [Disable] Disable (default) ƒ...
Page 65 http://arttel.ru Administrator's Manual 12. Configuring Date and Time Parameter Description End Time This sub-section defines the ending day for the daylight saving offset. [system/daylight_saving/end_date] [month] - defines the specific month in a ƒ year [day] - defines the specific day in a month ƒ...
Page 66 310HD, 320HD and 420HD IP Phones Parameter Description /system/daylight_saving/start_date/day_of_week Relevant to “Day of week” mode: The day of week for daylight saving time start Valid values : [SUNDAY] [MONDAY] [TUESDAY] [WEDNESDAY] [THURSDAY] [FRIDAY] [SATURDAY] /system/daylight_saving/end_date/week Relevant to “Day of week” mode: The week of month (values 1-5) for end of daylight saving time.
Page 67: Configuring Network Time Protocol Server
http://arttel.ru Administrator's Manual 12. Configuring Date and Time 12.2 Configuring Network Time Protocol Server The Network Time Protocol (NTP) server can be configured using the Web or Configuration File, as described below. ¾ To configure the Network Time Protocol Server: „...
Page 68 310HD, 320HD and 420HD IP Phones Parameter Description Update Interval The number of hours. [system/ntp/sync_time/hours] The valid range is 0 to 24. The default is 12. Time Display Format The format of the time displayed on the LCD screen.
Page 69: Configuring Network Time Protocol Server Via Dhcp
http://arttel.ru Administrator's Manual 12. Configuring Date and Time 12.3 Configuring Network Time Protocol Server via DHCP If the IP Phone is set to obtain GMT offsets and NTP servers via DHCP (default), it receives the following fields in the DHCP options: „...
Page 70 310HD, 320HD and 420HD IP Phones Reader's Notes Administrator's Manual Document #: LTRT-09910...
Page 71: Ip Network Settings
Web and Configuration File 13.1.1 Configuring the Static IP Address using Phone User Interface The procedures for configuring the Static IP Address on the 310HD IP Phone, 320HD IP Phone and 420HD IP Phone using the Phone User Interface, are described below.
Page 72: 320Hd Ip Phone
310HD, 320HD and 420HD IP Phones If you selected the Static IP option, the following screen appears: Select the required network parameter (IP Address, Netmask, Gateway, Primary DNS, and/or Secondary DNS), and then press the ENTER key; the screen prompts you to enter the IP address of the selected network parameter (e.g., static IP address below):...
Page 73 http://arttel.ru Administrator's Manual 13. IP Network Settings The following screen appears: Using the avigation keys, choose LAN Connection Type, and then press the Select softkey; the following screen appears: Using the Navigation keys, choose one of the following IP addressing schemes: Static IP Automatic IP (DHCP)
Page 74: 420Hd Ip Phone
310HD, 320HD and 420HD IP Phones 13.1.1.3 420HD IP Phone The procedure for configuring Static IP Address on the 420HD IP Phone using the Phone User Interface is identical to that for the 320HD IP Phone. The phone’s LAN connection interface can be manually defined (static IP address) or automatically provisioned using a DHCP server from where the LAN IP address is obtained.
Page 75 http://arttel.ru Administrator's Manual 13. IP Network Settings Enter the new address in dotted-decimal notation, using the following keys: Navigation control: moves the cursor left or right in the IP address Clear softkey: deletes the digit to the left of the cursor. Press the Save and then Apply softkey.
Page 76: Configuring Ip Network Settings Using Web And Configuration File
310HD, 320HD and 420HD IP Phones 13.1.2 Configuring IP Network Settings using Web and Configuration File This section describes how to configure IP Network settings using the Web. The phone’s LAN configuration includes defining the method for obtaining an IP address.
Page 77: Table 13-1: Network Settings Parameters
http://arttel.ru Administrator's Manual 13. IP Network Settings „ Using the Configuration File: Table 13-1: Network Settings Parameters Parameter Description Note: To add a value to these parameters, enter network/ followed by the parameter name, equal sign and then the value (e.g. network/lan_type=DHCP). IP Type Defines the IP addressing method: [STATIC] Static IP - Phone’s IP address is defined...
Page 78: Configuring Partial Dhcp
310HD, 320HD and 420HD IP Phones 13.2 Configuring Partial DHCP Partial DHCP can be configured with the following parameters: Table 13-2: Partial DHCP Parameters Partial DHCP network/lan/dhcp This sub-section defines the parameters to configure if lan_type is configured to "DHCP".
Page 79 http://arttel.ru Administrator's Manual 13. IP Network Settings DHCP-Related Parameters network/lan/dhcp/ntp/server_list/enabled Enables prioritization of the NTP server’s information received from the DHCP server (Option fields 42 or 4), over the static configuration (system/ntp/primary_server_address and system/ntp/secondary_server_address). [0] Disable ƒ ƒ [1] Enable (default) network/lan/dhcp/ntp/gmt_offset/enabled Enables prioritization of the NTP GMT offset information received from the DHCP server...
Page 80 310HD, 320HD and 420HD IP Phones Reader's Notes Administrator's Manual Document #: LTRT-09910...
Page 81: Lan And Pc Port Settings
http://arttel.ru Administrator's Manual 14. LAN and PC Port Settings LAN and PC Port Settings Port settings can be configured using the Web or Configuration File, as described below. Note: The optional values of the Configuration file parameters are enclosed in square brackets while its corresponding Web values are written outside the square brackets, for example, [1] Enable.
Page 82 310HD, 320HD and 420HD IP Phones Reader’s Notes Administrator's Manual Document #: LTRT-09910...
Page 83: Vlan Settings
http://arttel.ru Administrator's Manual 15. VLAN Settings VLAN Settings VLAN settings can be configured using the Web or Configuration File, as described below. ¾ To configure the phone’s VLAN settings: „ Using the Web: Access the ‘Network Settings’ page (Configuration tab > Network Connections menu >...
Page 84 310HD, 320HD and 420HD IP Phones Reader’s Notes Administrator's Manual Document #: LTRT-09910...
Page 85: Enabling Telnet Access
http://arttel.ru Administrator's Manual 16. Enabling Telnet Access Enabling Telnet Access Telnet access can be enabled using the Web or Configuration File, as described below. ¾ To enable Telnet: „ Using the Web: Access the ‘Telnet’ page (Management tab > Remote Management menu > Telnet).
Page 86 310HD, 320HD and 420HD IP Phones Reader’s Notes Administrator's Manual Document #: LTRT-09910...
Page 87: Voip Settings
http://arttel.ru Part V VoIP Settings...
Page 88 http://arttel.ru Reader’s Notes...
Page 89: Sip Settings
http://arttel.ru Administrator's Manual 17. SIP Settings SIP Settings The following can be configured using the Web or Configuration File, as described below. „ General „ Proxy and Registration „ SIP Timers „ SIP QoS 17.1 Configuring General SIP Settings SIP General settings can be configured using the Web or Configuration File, as described below.
Page 90: Table 17-1: Sip General Parameters
310HD, 320HD and 420HD IP Phones „ Using the Configuration File: Table 17-1: SIP General Parameters Parameter Description SIP Transport Protocol Determines the transport layer for outgoing SIP calls initiated by the [voip/signalling/sip/transport_protocol] phone. [UDP] UDP (default) ƒ ƒ...
Page 91 http://arttel.ru Administrator's Manual 17. SIP Settings Parameter Description Enable RPORT Determines whether the phone adds the ‘rport’ parameter to the [voip/signalling/sip/rport/enabled] relevant SIP message (in the SIP Via header). [0] Disable (default) ƒ ƒ [1] Enable Include PTIME in SDP Determines whether the phone adds the PTIME parameter to the [voip/signalling/sip/sdp_include_ptime]...
Page 92 310HD, 320HD and 420HD IP Phones Parameter Description Incoming Anonymous Call Blocking When enabled, incoming INVITE messages with anonymous From [voip/signalling/sip/anonymous_calls_blocking] header are rejected. ƒ [0] Disable (default) [1] Enable ƒ For example: From:"Anonymous"<sip:anonymo us@anonymous.invalid> The phone responds with a SIP 403 "Forbidden"...
Page 93: Proxy And Registration
http://arttel.ru Administrator's Manual 17. SIP Settings 17.2 Proxy and Registration This section describes the process for configuring Proxy and Registration settings. 17.2.1 Configuring General Proxy and Registration Settings Proxy and Registration settings can be configured using the Web or Configuration File, as described below.
Page 94: Table 17-2: Proxy And Registrar Parameters
310HD, 320HD and 420HD IP Phones „ Using the Configuration File: Table 17-2: Proxy and Registrar Parameters Parameter Description Use SIP Proxy Determines whether to use a SIP Proxy server. [voip/signalling/sip/use_proxy] ƒ [0] Disable (default) [1] Enable ƒ voip/signalling/sip/proxy_address The IP address or host name of the SIP proxy server.
Page 95 http://arttel.ru Administrator's Manual 17. SIP Settings Parameter Description Use SIP Proxy IP and Port for Registration Determines whether to use the SIP proxy’s IP address and port for registration. When voip/signalling/sip/use_proxy_ip_port_for_registrar enabled, there is no need to configure the address of the registrar separately. [0] Disable (default) ƒ...
Page 96: Configuring Proxy Redundancy
310HD, 320HD and 420HD IP Phones 17.2.2 Configuring Proxy Redundancy The Redundant Proxy feature allows the configuration of a backup SIP proxy server to increase QoS stability. Once this feature is enabled, the phone identifies cases where the primary proxy does not respond to SIP signaling messages. In these scenarios, the phone registers to the redundant proxy and the phone seamlessly continues normal functionality, without the user noticing any connectivity failure or malfunction with the primary proxy.
Page 97: Table 17-3: Sip Proxy Server Redundancy Parameters
http://arttel.ru Administrator's Manual 17. SIP Settings „ Using the Configuration file: Table 17-3: SIP Proxy Server Redundancy Parameters Parameter Description Enables the redundant proxy mechanism. Use Redundant Proxy ƒ [0] Disable (default) - Phone doesn't [voip/signalling/sip/redundant_proxy/enabled] use redundant proxy (default). ƒ...
Page 98 310HD, 320HD and 420HD IP Phones Parameter Description In the Asymmetric mode, once the phone is registered to the primary proxy, it sends keep-alive messages (using SIP OPTIONS messages) to the primary proxy. If the primary proxy does not respond, the phone registers...
Page 99: Configuring Sip Timers
http://arttel.ru Administrator's Manual 17. SIP Settings 17.3 Configuring SIP Timers SIP Timers can be configured using the Web or Configuration File, as described below. ¾ To configure the phone’s SIP timer settings: „ Using the Web: Access the ‘Signaling Protocol’ page (Configuration tab > Voice Over IP menu >...
Page 100: Table 17-4: Sip Timers Parameters
310HD, 320HD and 420HD IP Phones „ Using the Configuration file: Table 17-4: SIP Timers Parameters Parameter Description Retransmission Timer T1 The time interval (in msec) between the first transmission of a SIP message and the first [voip/signalling/sip/sip_t1] retransmission of the same message (according to RFC 3261).
Page 101: Configuring Sip Qos
http://arttel.ru Administrator's Manual 17. SIP Settings 17.4 Configuring SIP QoS SIP Quality of Service (QoS) can be configured using the Web or Configuration File, as described below. ¾ To configure the phone’s SIP QoS: „ Using the Web: Access the ‘Signaling Protocol’ page (Configuration tab > Voice Over IP menu >...
Page 102: Configuring Sip Reject Code
310HD, 320HD and 420HD IP Phones 17.5 Configuring SIP Reject Code Reject Code can be configured using the Web or Configuration File, as described below. ¾ To configure Reject Code: „ Using the Web: Access the ‘Services’ page (Configuration tab > Voice Over IP menu >...
Page 103: Dialing Settings
http://arttel.ru Administrator's Manual 18. Dialing Settings Dialing Settings Dialing Settings can be configured using the Web or Configuration File, as described below. 18.1 Configuring General Dialing Settings General Dialing settings can be configured using the Web or Configuration File, as described below.
Page 104: Table 18-1: Dialing Parameters
If enabled, the phone will send the invite although it is for its own extension. (In some proxies this is how you access voice mail). Relevant for 310HD only, if enabled, the first speed dial press [voip/dialing/speed_dial/doubl will display the number and only the second press will dial.
Page 105: Tones
http://arttel.ru Administrator's Manual 18. Dialing Settings 18.2 Tones Tones settings can be configured using the Web or Configuration File, as described below. ¾ To configure the dial tones: „ Using the Web: Access the ‘Dialing’ page (Configuration tab > Voice Over IP menu > Dialing). Figure 18-2: Tones Web Fields in Dialing Page Access the ‘Services’...
Page 106 310HD, 320HD and 420HD IP Phones Parameter Description Enables the secondary dial tone. Secondary Dial Tone ƒ [0] Disable - Phone doesn't use secondary [voip/dialing/secondary_dial_tone/enabled] dial tone. ƒ [1] Enable (default) - Phone plays secondary dial tone if the secondary dial tone key is pressed (first digit).
Page 107: Uploading Ring Tones
http://arttel.ru Administrator's Manual 18. Dialing Settings 18.2.1 Uploading Ring Tones New Ring Tones can be uploaded using the Web or Configuration File, as described below. Notes: The ring tone file must be in WAV file format (A/Mu-Law, 8-kHz audio sample rate and 8-bit audio sample size or PMC 16-kHz audio sample rate and 16-bit audio sample size, Intel PCM encoding).
Page 108: Table 18-3: Ring Tone Parameters
310HD, 320HD and 420HD IP Phones ¾ To delete Ring Tones: Deleting selected ring tones: select the ‘Delete’ check boxes corresponding to the ring tone that you want to delete, and then click Submit. „ Using the Configuration File:...
Page 109: Regional Settings For Call Progress Tones
http://arttel.ru Administrator's Manual 18. Dialing Settings 18.2.2 Regional Settings for Call Progress Tones You can suite your phone’s call progress tones to the location in which the phone is located. In addition, instead of using the default ring tone, you can upload a different ring tone file and use that ring tone for indicating incoming calls.
Page 110: Table 18-4: Regional Parameters
310HD, 320HD and 420HD IP Phones „ Using the Configuration File: Table 18-4: Regional Parameters Parameter Description Current Location Defines the country in which your phone is located. The behavior and parameters of analog telephones lines vary [voip/regional_settings/selected_co between countries. The set of Call Progress Tones are untry] all location-specific.
Page 111 http://arttel.ru Administrator's Manual 18. Dialing Settings Parameter Description voip/regional_settings/call_progres Output level of the low frequency tone (in -dBm) in Call s_tones/%d/frequency_a_level Progress generation. The valid range is 0 to 63, where 63 is mute. Output level of the low frequency tone (in -dBm) in Call voip/regional_settings/call_progres s_tones/%d/frequency_b_level Progress generation.
Page 112: Configuring Default Audio Device
310HD, 320HD and 420HD IP Phones 18.3 Configuring Default Audio Device Default Audio Device Tones settings can be configured using the Web or Configuration File, as described below. ¾ To configure default Audio Device: „ Using the Web: Access the ‘Dialing’ page (Configuration tab > Voice Over IP menu > Dialing).
Page 113: Configuring Dtmf
http://arttel.ru Administrator's Manual 18. Dialing Settings 18.4 Configuring DTMF DTMF can be configured using the Web or Configuration File, as described below. ¾ To configure DTMF: „ Using the Web: Access the ‘Dialing’ page (Configuration tab > Voice Over IP menu > Dialing). Figure 18-7: DTMF Transport Mode Web Field Configure the parameter according to the table below and then click Submit.
Page 114: Configuring Digit Maps And Dial Plans
310HD, 320HD and 420HD IP Phones 18.5 Configuring Digit Maps and Dial Plans Digit maps and Dial plans can be configured using the Web or Configuration File, as described below. ¾ To configure digit map and dial plan: „...
Page 115 http://arttel.ru Administrator's Manual 18. Dialing Settings Parameter Description 9011xxx.: International rule with prefix 1[2-9]xxxxxxxxx: LD rule without prefix 91[2-9]xxxxxxxxx: LD rule with prefix 9[2-9]xxxxxx: Local call with prefix *xx: 2-digit star codes [1-7]xx: A regular 3 digit extension that does not start with 9 or 8 is dialed immediately [2-7]xx: A regular 3 digit extension that does not start with 9 or 8 or 1 is dialed immediately...
Page 116 310HD, 320HD and 420HD IP Phones Reader’s Notes Administrator's Manual Document #: LTRT-09910...
Page 117: Media Settings
http://arttel.ru Administrator's Manual 19. Media Settings Media Settings The procedures for configuring media settings are described below. 19.1 Configuring Media Streaming The Configuring Media Streaming feature can be configured using the Configuration File parameters as described in the table below. Table 19-1: Media Streaming Parameters Parameter Description...
Page 118: Configuring Rtp Port Range And Payload Type
310HD, 320HD and 420HD IP Phones 19.2 Configuring RTP Port Range and Payload Type RTP Port Range and Payload Type can be configured using the Web or Configuration File, as described below. ¾ To configure the RTP Port Range and Payload Type: „...
Page 119: Configuring Rtp Qos
http://arttel.ru Administrator's Manual 19. Media Settings 19.3 Configuring RTP QoS RTP QoS can be configured using the Web or Configuration File, as described below. ¾ To configure RTP QoS: „ Using the Web: Access the ‘Media Streaming’ page (Configuration tab > Voice Over IP menu > Media Streaming).
Page 120: Configuring Codecs
310HD, 320HD and 420HD IP Phones 19.4 Configuring Codecs Codecs can be configured using the Web or Configuration File, as described below. ¾ To define the Codecs: „ Using the Web: Access the ‘Media Streaming’ page (Configuration tab > Voice Over IP menu >...
Page 121: Table 19-4: Codec Parameters
http://arttel.ru Administrator's Manual 19. Media Settings „ Using the Configuration File: Table 19-4: Codec Parameters Parameter Description Determines the codecs that you want to implement and voip/codec/codec_info/%d/enabled their priority. Up to five codecs can be configured, where the first codec (i.e., voip/codec/0/…) has the highest priority.
Page 122 310HD, 320HD and 420HD IP Phones Reader’s Notes Administrator's Manual Document #: LTRT-09910...
Page 123: Voice Settings
http://arttel.ru Administrator's Manual 20. Voice Settings Voice Settings The procedures for configuring voice settings are described below. 20.1 Configuring Jitter Buffer Jitter Buffer can be configured using the Web or Configuration File, as described below. ¾ To define Jitter Buffer parameters: Access the ‘Voice’...
Page 124: Configuring Silence Compression
310HD, 320HD and 420HD IP Phones 20.2 Configuring Silence Compression Silence Compression can be configured using the Web or Configuration File, as described below. ¾ To define the Silence Compression parameters: „ Using the Web: Access the ‘Voice’ page (Configuration tab > Voice Over IP menu > Voice).
Page 125: Configuring Echo Cancellation
http://arttel.ru Administrator's Manual 20. Voice Settings 20.3 Configuring Echo Cancellation Echo Cancellation can be configured using the Configuration File, as described below. Table 20-3: Echo Cancellation Parameter Parameter Description voip/audio/echo_cancellation/enabled Enables echo cancellation. ƒ [0] - Disable [1] (default) – Enable ƒ...
Page 126 310HD, 320HD and 420HD IP Phones Reader’s Notes Administrator's Manual Document #: LTRT-09910...
Page 127: Lines/Sip Accounts Settings
21.1 Configuring Lines/SIP Accounts using Phone Interface Lines/SIP Accounts can be configured on the 310HD, 320HD and 420HD IP Phones as shown below. 21.1.1 310HD IP Phone The SIP Accounts submenu allows you to configure parameters related to the 310HD IP Phone’s SIP account.
Page 128 310HD, 320HD and 420HD IP Phones Press the ENTER key again; you are prompted to enter the IP address of the proxy server: Enter the IP address, and then press the ENTER key; you are returned to the SIP Accounts options.
Page 129: 320Hd Ip Phone
http://arttel.ru Administrator's Manual 21. Lines/SIP Accounts Settings 21.1.2 320HD IP Phone You need to configure parameters related to the phone’s SIP account. This also allows you to set up the phone with up to four lines, each with its own extension phone number. These lines correspond to the LINE keys on your phone.
Page 130: 420Hd Ip Phone
310HD, 320HD and 420HD IP Phones Choose the required SIP parameter, and then press the Select softkey to define it: "User ID" "Display Name" "Authentication Name" "Authentication Password" "SIP Proxy Address" - SIP proxy server’s address After each parameter setting, press the Save softkey to save the setting.
Page 131 http://arttel.ru Administrator's Manual 21. Lines/SIP Accounts Settings Press the navigation control's lower rim to navigate to the added line, and then press the Select softkey; the SIP Details screen appears. Choose the required SIP parameter, and then press the Select softkey to define it: "User ID"...
Page 132: Configuring Lines Using Web And Configuration File
310HD, 320HD and 420HD IP Phones 21.2 Configuring Lines using Web and Configuration File Before you can make a call on your phone, you must configure a phone line. Lines can be configured using the Web or Configuration File, as described below.
Page 133 http://arttel.ru Administrator's Manual 21. Lines/SIP Accounts Settings Parameter Description /voip/line/%d/extension_display Set the string that is displayed for local extension. If not set, the local extension display will be the user ID (self-number). Note: You can activate DnD per phone line. See Section 22.7 on page 142.
Page 134 310HD, 320HD and 420HD IP Phones Reader's Notes Administrator's Manual Document #: LTRT-09910...
Page 135: Supplementary Services
http://arttel.ru Administrator's Manual 22. Supplementary Services Supplementary Services You can configure various supplementary services supported by your phone such as Call Waiting, Call Forwarding, Three-way Conferencing, and Message Waiting Indication (MWI). 22.1 Selecting the Application Server By default, the phone is set for a generic application server. However, you can select a specific third-party application server as described below.
Page 136: Configuring Call Waiting
310HD, 320HD and 420HD IP Phones Parameter Description Enables the “presence” feature. /system/current_user_presence_status/enabled DND SK will be replaced by “status”; phone will be show and publish the presence state. 22.2 Configuring Call Waiting Call Waiting can be configured using the Web or Configuration File, as described below.
Page 137: Configuring Call Forwarding
http://arttel.ru Administrator's Manual 22. Supplementary Services 22.3 Configuring Call Forwarding Call Forwarding can be configured using the Web or Configuration File, as described below. ¾ To configure call forwarding: „ Using the Web: Access the ‘Services’ page (Configuration tab > Voice Over IP menu > Services).
Page 138 310HD, 320HD and 420HD IP Phones Parameter Description Activate Activates call forwarding, if it has been enabled (using the parameter [voip/line/%d/call_forward/active] voip/line/%d/call_forward/enabled). ƒ [0] (default) - Disable [1] Enable ƒ Note: Call forwarding can also be activated using the LCD screen (common).
Page 139: Configuring Three-Way Conferencing
http://arttel.ru Administrator's Manual 22. Supplementary Services 22.4 Configuring Three-way Conferencing Three-way conferencing can be configured using the Web or Configuration File, as described below. ¾ To configure three-way conferencing: „ Using the Web: Access the ‘Services’ page (Configuration tab > Voice Over IP menu > Services).
Page 140: Configuring Automatic Dialing
310HD, 320HD and 420HD IP Phones 22.5 Configuring Automatic Dialing Automatic Dialing can be configured using the Web or Configuration File, as described below. ¾ To define the Automatic Dialing parameters: „ Using the Web: Access the ‘Dialing’ page (Configuration tab > Voice Over IP menu > Dialing).
Page 141: Configuring Automatic Answer
http://arttel.ru Administrator's Manual 22. Supplementary Services 22.6 Configuring Automatic Answer The Automatic Answer feature is configured using the Configuration File parameters described in the table below. Table 22-5: Automatic Answer Parameters Parameter Description voip/auto_answer/enabled Enables the Automatic Answering feature. [0] Disable (default) ƒ...
Page 142: Configuring Do Not Disturb
310HD, 320HD and 420HD IP Phones 22.7 Configuring Do Not Disturb Do not Disturb (DnD) can be configured using the Web or Configuration File, as described below. Note: For the 320HD IP Phone, DnD can be activated per phone line.
Page 143: Configuring Call Pickup
http://arttel.ru Administrator's Manual 22. Supplementary Services 22.8 Configuring Call Pickup Since the Call Pickup feature is relevant only when Busy Lamp Field (BLF) is activated, the call pickup parameters appear as BLF related parameters. ¾ To configure Call Pickup : „...
Page 144: Configuring Message Waiting Indication
310HD, 320HD and 420HD IP Phones 22.9 Configuring Message Waiting Indication Message Waiting Indication (MWI) can be configured using the Web or Configuration File, as described below. ¾ To configure MWI: „ Using the Web: Access the ‘Services’ page (Configuration tab > Voice Over IP menu >...
Page 145 http://arttel.ru Administrator's Manual 22. Supplementary Services Parameter Description voip/services/msg_waiting_ind/always_send_port If the SIP port is the default port (i.e. 5060), then remove it from the Request-URI of the MWI SUBSCRIBE. ƒ [0] Disable [1] Enable (default) ƒ Version 2.0.0 October 2012...
Page 146: Configuring Busy Lamp Field
310HD, 320HD and 420HD IP Phones 22.10 Configuring Busy Lamp Field Busy Lamp Field (BLF) can be configured using the Web or Configuration File, as described below. Note: BLF is only applicable to the 320HD IP Phone. ¾ To configure BLF: „...
Page 147 http://arttel.ru Administrator's Manual 22. Supplementary Services Parameter Description Use Registrar as Application Server Address Determines whether to use the registrar as the application server address. When enabled, there is [voip/services/busy_lamp_field/applicatio no need to configure the application server n_server/use_registrar] address or domain name separately. [0] Disable (default) ƒ...
Page 148: Configuring Advice Of Charge
310HD, 320HD and 420HD IP Phones 22.11 Configuring Advice of Charge Advice of Charge (AOC) can be configured using the Web or Configuration File, as described below. ¾ To configure AOC: „ Using the Web: Access the ‘Services’ page (Configuration tab > Voice Over IP menu >...
Page 149: Enabling Electronic Hook Switch
http://arttel.ru Administrator's Manual 22. Supplementary Services 22.12 Enabling Electronic Hook Switch Electronic Hook Switch (EHS) can be enabled using the Web or Configuration File, as described below. ¾ To enable EHS: „ Using the Web: Access the ‘Services’ page (Configuration tab > Voice Over IP menu > Services).
Page 150 310HD, 320HD and 420HD IP Phones Reader's Notes Administrator's Manual Document #: LTRT-09910...
Page 151: Volume Levels
http://arttel.ru Administrator's Manual 23. Volume Levels Volume Levels The procedures for configuring volume levels are described below. 23.1 Configuring Automatic Gain Control Automatic Gain Control can be configured using the Web or Configuration File, as described below. ¾ To configure the Automatic Gain Control: „...
Page 152: Configuring Tone Volume
310HD, 320HD and 420HD IP Phones 23.2 Configuring Tone Volume Tone volume can be configured using the Web or Configuration File, as described below. ¾ To configure tone volume: „ Using the Web: Access the ‘Volume Setting’ page (Configuration tab > Voice Over IP menu >...
Page 153: Configuring Ringer Volume
http://arttel.ru Administrator's Manual 23. Volume Levels 23.3 Configuring Ringer Volume The ringer volume can be configured using the Web or Configuration File, as described below. ¾ To configure the ringer volume: „ Using the Web: Access the ‘Volume Setting page (Configuration tab > Voice Over IP menu > Volume Settings).
Page 154: Configuring Speakerphone (Hands Free) Volume
310HD, 320HD and 420HD IP Phones 23.4 Configuring Speakerphone (Hands Free) Volume The speakerphone (Hands Free) volume can be configured using the Web or Configuration File, as described below. ¾ To configure speakerphone (Hands Free) volume: „ Using the Web: Access the ‘Volume Setting’...
Page 155 http://arttel.ru Administrator's Manual 23. Volume Levels Parameter Description Hands Free Analog Output Analog output gain (in dB). [voip/audio/gain/handsfree_analog_output_gain] Valid values: [0db], [minus1_5db], [minus3db], [minus4_5db], [minus6db], [minus7_5db], [minus9db], [minus10_5db], [minus12db], [minus13_5db], [minus15db], [minus16_5db], [minus18db], [minus19_5db], [minus21db], [minus22_5db], [minus24db], [minus25_5db], [minus27db], [minus28_5db], [minus30db], [minus31_5db], [minus33db], [minus34_5db], [minus36db], [minus37_5db], [minus39db],...
Page 156: Configuring Handset Volume
310HD, 320HD and 420HD IP Phones 23.5 Configuring Handset Volume The handset volume can be configured using the Web or Configuration File, as described below. ¾ To configure handset volume: „ Using the Web: Access the ‘Volume Setting page (Configuration tab > Voice Over IP menu >...
Page 157 http://arttel.ru Administrator's Manual 23. Volume Levels Parameter Description Handset Analog Output Analog output gain (in dB). [voip/audio/gain/handset_analog_output_gain] Valid values: [0db], [minus1_5db], [minus3db], [minus4_5db], [minus6db], [minus7_5db], [minus9db], [minus10_5db], [minus12db], [minus13_5db], [minus15db], [minus16_5db], [minus18db], [minus19_5db], [minus21db], [minus22_5db], [minus24db], [minus25_5db], [minus27db], [minus28_5db], [minus30db], [minus31_5db], [minus33db], [minus34_5db], [minus36db], [minus37_5db], [minus39db],...
Page 158: Configuring Headset Volume
310HD, 320HD and 420HD IP Phones 23.6 Configuring Headset Volume The headset volume can be configured using the Web or Configuration File, as described below. ¾ To configure headset volume: „ Using the Web: Access the ‘Volume Setting page (Configuration tab > Voice Over IP menu >...
Page 159 http://arttel.ru Administrator's Manual 23. Volume Levels Parameter Description Headset Analog Output Analog output gain (in dB). [voip/audio/gain/headset_analog_output_gain] Valid values: [0db], [minus1_5db], [minus3db], [minus4_5db], [minus6db], [minus7_5db], [minus9db], [minus10_5db], [minus12db], [minus13_5db], [minus15db], [minus16_5db], [minus18db], [minus19_5db], [minus21db], [minus22_5db], [minus24db], [minus25_5db], [minus27db], [minus28_5db], [minus30db], [minus31_5db], [minus33db], [minus34_5db], [minus36db], [minus37_5db], [minus39db],...
Page 160 310HD, 320HD and 420HD IP Phones Reader’s Notes Administrator's Manual Document #: LTRT-09910...
Page 161: Advanced Phone Settings
http://arttel.ru Part VI Advanced Phone Settings...
Page 162 http://arttel.ru Reader’s Notes...
Page 163: Locking And Unlocking The Ip Phone
When the phone is locked, the emergency number, defined by your system administrator, can be dialed. 24.1 Locking and Unlocking the 310HD IP Phone The procedures below describe how to lock and then unlock your 310HD IP phone. ¾ To lock the 310HD IP Phone: „...
Page 164: Locking And Unlocking The 320Hd Ip Phone
310HD, 320HD and 420HD IP Phones 24.2 Locking and Unlocking the 320HD IP Phone The procedures below describe how to lock and then unlock your 320HD IP phone. 24.2.1 Single-Line Mode The procedures below describe how to lock and then unlock your phone in single-line mode.
Page 165: Multi-Line Mode
http://arttel.ru Administrator's Manual 24. Locking and Unlocking the IP Phone 24.2.2 Multi-Line Mode When your phone is configured with multiple lines (extensions), you can perform a lock per extension or for all extensions, as described in the procedure below. ¾ To lock your 320HD IP Phone: Press the star key until the Lock screen is displayed: Choose an extension (or All Extensions to lock all extensions) that you want to lock,...
Page 166: Locking And Unlocking The 420Hd Ip Phone
310HD, 320HD and 420HD IP Phones 24.3 Locking and Unlocking the 420HD IP Phone The procedures below describe how to lock and then unlock your 420HD IP phone. 24.3.1 Single-Line Mode The procedures below describe how to lock and then unlock your phone when it's in single- line mode.
Page 167: Two-Line Mode
http://arttel.ru Administrator's Manual 24. Locking and Unlocking the IP Phone 24.3.2 Two-Line Mode When your phone is configured with two lines (extensions), you can perform a lock per extension or for all extensions, as described in the procedure below. ¾ To lock your 420HD IP Phone: Press the star key until the Lock screen is displayed: Press the navigation control's upper or lower rim to navigate to an extension that you...
Page 168: Using The Configuration File
310HD, 320HD and 420HD IP Phones 24.4 Using the Configuration File The phone’s Lock / Unlock feature can be configured using the configuration file parameters below: Table 24-1: Phone Lock/Unlock Parameters Parameter Description Enables the “phone lock” feature, relevant for /system/lock/[0-0]/enabled supporting servers only.
Page 169: Phone Directory
http://arttel.ru Administrator's Manual 25. Phone Directory Phone Directory This section describes how to configure the phone directory. 25.1 Corporate Directory The Corporate Directory can be configured using the Web or Configuration File, as described below. 25.1.1 LDAP-based Corporate Directory This section describes how to configure Lightweight Directory Access Protocol (LDAP), which is an application protocol for accessing and maintaining distributed directory information services over an IP network.
Page 170 310HD, 320HD and 420HD IP Phones Parameter Name Description Defines the LDAP service port. Port [system/ldap/port] Defines the u ser name used for the LDAP search User Name request. [system/ldap/user_name] Defines the password of the search requester. Password [system/ldap/password] Defines the access point on the LDAP tree.
Page 171 http://arttel.ru Administrator's Manual 25. Phone Directory Parameter Name Description Specifies the LDAP number attributes setting, Number Attribute which can be used to specify the “number” [system/ldap/number_attrs] attributes of each record which is returned in the LDAP search results. When you type in the following field, for example, Mobile telephoneNumber ipPhone, you must specify ‘Mobile’, ‘telephoneNumber’...
Page 172: Loading A Text-Based Corporate Directory File
310HD, 320HD and 420HD IP Phones 25.1.2 Loading a Text-based Corporate Directory File The Configuration file can include a link to a user-defined Corporate Directory file, using the provisioning/corporate_directory_uri parameter. This allows you to upload a corporate directory to the phone.
Page 173: Table 25-2: Provisioning Parameters
http://arttel.ru Administrator's Manual 25. Phone Directory „ Using the Configuration File: Table 25-2: Provisioning Parameters Parameter Description Note: To add a value to these parameters, enter provisioning/ followed by the parameter name equals the value (e.g. provisioning/method=dynamic). provisioning/corporate_directory_uri The URI for retrieving the corporate directory. The corporate directory must be included in a separate file that can be downloaded to the phone during provisioning.
Page 174: Local Phone Directory
310HD, 320HD and 420HD IP Phones 25.2 Local Phone Directory You can add, edit, or delete directory contacts. A contact’s address can be a telephone number, IP address, or domain name. You can also download or upload a personal directory file via the Web interface.
Page 175: Speed Dial
http://arttel.ru Administrator's Manual 26. Speed Dial Speed Dial Speed Dial can be configured using the Web or Configuration File, as described below. Note: The phone’s speed dials can also be defined in a simple text-based editor, placed on a server (e.g., HTTP or FTP/TFTP), and then uploaded to the phone using a configuration file.
Page 176: Table 26-1: Speed Dial Parameters
310HD, 320HD and 420HD IP Phones „ Using the Configuration File: Table 26-1: Speed Dial Parameters Parameter Name Description provisioning/speed_dial_uri The URI for retrieving the speed dial list. The speed dial list must be included in a separate file that can be downloaded to the phone during provisioning.
Page 177: Deleting A Speed Dial
http://arttel.ru Administrator's Manual 26. Speed Dial 26.2 Deleting a Speed Dial ¾ To delete speed dials, do one of the following: Deleting selected speed dial entries: select the ‘Delete’ check boxes corresponding to the speed dials that you want to delete, and then click Submit. All speed dials: Click Delete All, and then at the prompt, click OK.
Page 178 310HD, 320HD and 420HD IP Phones Reader’s Notes Administrator's Manual Document #: LTRT-09910...
Page 179: Security Settings
http://arttel.ru Part VII Security Settings...
Page 180 http://arttel.ru Reader’s Notes...
Page 181: Transport Layer Security And Certificate Management
http://arttel.ru Administrator's Manual 27. Transport Layer Security and Certificate Management Transport Layer Security and Certificate Management This section describes Transport Layer Security (TLS) and certificate management. 27.1 SIP over TLS Overview TLS is a cryptographic protocol which provides communication security over the transport layer (TCP).
Page 182: Appending Private And Public Key Data
310HD, 320HD and 420HD IP Phones 27.1.2 Appending Private and Public Key Data You must edit the Private file that you received from the CA by appending the Private key and Certificate (Public key) data as shown in the figure below. This action is necessary for the configuration process to retrieve the relevant data.
Page 183: Configuring Tls
http://arttel.ru Administrator's Manual 27. Transport Layer Security and Certificate Management 27.2 Configuring TLS This section describes how to configure TLS. 27.2.1 Configuring TLS using the Configuration file This section describes how to configure TLS using the Configuration file. 27.2.1.1 Configuring TLS using a URI This section describes how to configure TLS by directing the configuration to a URI location of the CA Certificate and the Private key files.
Page 184 310HD, 320HD and 420HD IP Phones Parameter Description CA Certification The URI for retrieving the Certificate Authority (CA) key. The CA must be included in a separate file that [provisioning/certificate/ca_uri] can be downloaded to the phone during provisioning. For example: provisioning/certificate/ca_uri=ca_cert.cer...
Page 185: Configuring Tls By Loading File Content
http://arttel.ru Administrator's Manual 27. Transport Layer Security and Certificate Management 27.2.1.2 Configuring TLS by Loading File Content This section describes how to configure TLS by loading the CA certificate file and the Private Key file content to the Configuration file. Note: Before performing this procedure, ensure that you have uploaded the CA certificate file and the Private Key file to an accessible TFTP, FTP,...
Page 186: Table 27-2: Sip Over Tls File- Encryption File Content Parameters
310HD, 320HD and 420HD IP Phones Specify the parameter ‘ca_certificate_content’ and then copy the content of the CA Certificate file: For example: /provisioning/certificate/ca_certificate_content Save and close the file. Table 27-2: SIP over TLS File- Encryption File Content Parameters Parameter...
Page 187: Manually Configuring Tls Using The Web
http://arttel.ru Administrator's Manual 27. Transport Layer Security and Certificate Management 27.2.2 Manually Configuring TLS using the Web This section describes how to manually configure TLS for a single telephone using the Web. In this procedure, associate the CA Certificate file and the Private key files to the respective configuration parameter.
Page 188: Figure 27-4: Private And Public Key Web Fields
310HD, 320HD and 420HD IP Phones Figure 27-4: Private and Public Key Web Fields Click Submit. Administrator's Manual Document #: LTRT-09910...
Page 189: Using The Encryption Tool
http://arttel.ru Administrator's Manual 28. Using the Encryption Tool Using the Encryption Tool The following describes how to use the Encryption tool. 28.1 Encrypting Configuration Files This procedure describes how to encrypt the Configuration file. For example, you may wish to encrypt the configuration file when it is send over an unsecure network. ¾...
Page 190 310HD, 320HD and 420HD IP Phones Reader’s Notes Administrator's Manual Document #: LTRT-09910...
Page 191: Secure Real-Time Transport Protocol
http://arttel.ru Administrator's Manual 29. Secure Real-time Transport Protocol Secure Real-time Transport Protocol Secure Real-time Transport Protocol (SRTP) is a protocol that allows encryption for RTP data. Since the RTP encryption key is delivered via SIP, this feature is relevant only when SIP transport is secured.
Page 192 310HD, 320HD and 420HD IP Phones Reader’s Notes Administrator's Manual Document #: LTRT-09910...
Page 193: Configuring 802.1X
LAN or WLAN. 30.1 Configuring 802.1x using Phone User Interface The procedures for configuring 802.1x on the 310HD IP Phone and 320HD IP Phone using the Phone User Interface, are described below. 30.1.1 310HD IP Phone The procedure below describes how to configure the 802.1x settings using the 310HD IP...
Page 194: Eap-Md5 Mode
310HD, 320HD and 420HD IP Phones 30.1.1.1 EAP-MD5 Mode This option enables the 802.1x feature in EAP-MD5 mode. In this mode, define the following: „ Identity: Defines the User ID. „ MD5 Password: Defines the Password (optional). ¾ To enable the 802.1x feature in EAP-MD5 mode: Enter the Identity (User ID).
Page 195: Eap-Tls Mode
http://arttel.ru Administrator's Manual 30. Configuring 802.1x 30.1.1.2 EAP-TLS Mode This option enables the 802.1x feature in EAP-TLS mode. In this mode, define the following: ¾ To enable the 802.1x feature in EAP-TLS mode Define the following: Identity: Enables the User ID. Root Cert.
Page 196: 320Hd Ip Phone
310HD, 320HD and 420HD IP Phones 30.1.2 320HD IP Phone The procedure below describes how to configure the 802.1x settings using the 320HD IP Phone. ¾ To configure 802.1x: Access the Settings screen (MENU key > Administration menu > Network Settings submenu).
Page 197: Eap-Tls Mode
http://arttel.ru Administrator's Manual 30. Configuring 802.1x Enter the following information: Identity: User ID Password: MD5 password (optional) Press the Save softkey; a message appears notifying you that the phone will restart. Press Apply. 30.1.2.2 EAP-TLS Mode The procedure for configuring EAP-TLS mode for 802.1x is described below. ¾...
Page 198: 420Hd Ip Phone
310HD, 320HD and 420HD IP Phones 30.1.3 420HD IP Phone Configuring 802.1x settings using the 420HD IP Phone is identical to configuring 802.1x settings using the 320HD IP Phone. ¾ To configure 802.1x: Access the Settings screen (MENU key > Administration menu > Network Settings submenu).
Page 199: Eap-Tls Mode
http://arttel.ru Administrator's Manual 30. Configuring 802.1x 30.1.3.2 EAP-TLS Mode The procedure for configuring EAP-TLS mode for 802.1x is described below. ¾ To configure EAP-TLS mode for 802.1x: Press the navigation control's lower rim to navigate to the EAP-TLS option and press Select and then Edit;...
Page 200: Configuring 802.1X Using Web And Configuration File
310HD, 320HD and 420HD IP Phones 30.2 Configuring 802.1x using Web and Configuration File 802.1x can be configured using the Web or Configuration File, as described below. 30.2.1 EAP MD5 Mode This section describes how to configure 802.1x settings for EAP-MD5.
Page 201: Eap Tls Mode
http://arttel.ru Administrator's Manual 30. Configuring 802.1x 30.2.2 EAP TLS Mode This section describes how to configure phone’s 802.1x settings for EAP-TLS. ¾ To configure the phone’s 802.1x settings for EAP-TLS: „ Using the Web: Access the ‘802.1X Settings’ page (Network Settings > 802.1X Settings). Figure 30-2: EAP TLS Web Fields Configure the 802.1x settings according to the parameters in the table below, and then click Submit.
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Page 203: Https Management
http://arttel.ru Administrator's Manual 31. HTTPS Management HTTPS Management This section describes HTTPS secure management. 31.1 Web Interface You can choose to access the IP Phone Web interface using HTTPS for example, “https://10.16.2.40”. 31.2 Secure Provisioning You can load firmware and configuration files to the IP phone from an HTTPS server as specified in the Firmware and Configuration URLs (displayed in the example Automatic Provisioning screen below).
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Page 205: Maintenance
http://arttel.ru Part VIII Maintenance...
Page 206 http://arttel.ru Reader’s Notes...
Page 207: Changing User Login Credentials
http://arttel.ru Administrator's Manual 32. Changing User Login Credentials Changing User Login Credentials You can change the phone’s login user name and password. This is the login required for accessing the Web interface and the Administration menu of the phone’s LCD screen. The default user name and password is "admin"...
Page 208 310HD, 320HD and 420HD IP Phones Reader’s Notes Administrator's Manual Document #: LTRT-09910...
Page 209: Restarting Phones
Administrator's Manual 33. Restarting Phones Restarting Phones The 310HD, 320HD and 420HD IP Phones can be restarted using the phone user interface or the Web. 33.1 Restarting Phone using Phone User Interface The procedures below describe how to restart the phone using the phone user interface.
Page 210: 320Hd Ip Phone
310HD, 320HD and 420HD IP Phones 33.1.2 320HD IP Phone The procedure below describes how to restart the 320HD IP Phone using the phone menu. ¾ To restart the 320HD IP Phone: Select the Restart submenu (MENU key > Administration menu > Restart submenu).
Page 211: Restarting Phone Using Web
http://arttel.ru Administrator's Manual 33. Restarting Phones 33.2 Restarting Phone using Web You can use the Web interface to restart your phone. ¾ To restart the phone: Access the ‘Restart System’ page (Management tab > Administration menu > Restart System). Figure 33-1: Restart System Web Fields Click the Restart button;...
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Page 213: Restoring Phone Defaults
The procedures for restoring factory defaults using the IP Phone user interface are described below. 34.1.1 310HD IP Phone The procedures below describe how to restore the 310HD IP Phone factory defaults using the phone. ¾ To restore the 310HD IP Phone to default settings: Select the Restore Defaults submenu (MENU key >...
Page 214: 320Hd Ip Phone
310HD, 320HD and 420HD IP Phones 34.1.2 320HD IP Phone The procedure below describes how to restore the 320HD IP Phone factory defaults using the phone. ¾ To restore the phone to default settings: Access the Restore Defaults submenu (MENU key > Administration menu >...
Page 215: Restoring Factory Defaults Using The Web
http://arttel.ru Administrator's Manual 34. Restoring Phone Defaults Press the Select softkey; a warning message appears requesting you to confirm: Press the Yes softkey to confirm reset to defaults or No if you want to cancel. Notes: You can also restore the phone to default settings by using a hard-coded sequence of keys on the phone's keypad.
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Page 217: Status And Monitoring
http://arttel.ru Part IX Status and Monitoring...
Page 218 http://arttel.ru Reader’s Notes...
Page 219: Viewing Network Status
http://arttel.ru Administrator's Manual 35. Viewing Network Status Viewing Network Status This section describes how to view the network status using the Web interface. 35.1 LAN Status The following describes how to view LAN status information. ¾ To view LAN status information: „...
Page 220: Port Status
310HD, 320HD and 420HD IP Phones 35.2 Port Status The following describes how to view the Port Mode status. ¾ To view Port Mode status: „ Access the ‘Network Status’ page (Status & Diagnostics tab > System Status menu >...
Page 221: Status
http://arttel.ru Administrator's Manual 35. Viewing Network Status 35.3 802.1x Status The following describes how to view 802.1x status. ¾ To view 802.1x status: „ Access the ‘Network Status’ page (Status & Diagnostics tab > System Status menu > Network Status). Figure 35-3: 802.1X Status Web Fields Version 2.0.0 October 2012...
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Page 223: Viewing Voip Status
http://arttel.ru Administrator's Manual 36. Viewing VoIP Status Viewing VoIP Status The following describes how to view VoIP status using the Web interface. 36.1 Phone Status This section describes how to view the phone status. ¾ To view the phone status: „...
Page 224: Line Status
310HD, 320HD and 420HD IP Phones 36.2 Line Status This section describes how to view the line status. ¾ To view the line status: „ Access the ‘Network Status’ page (Status & Diagnostics tab > System Status menu > VoIP Status).
Page 225: Current Call Information
http://arttel.ru Administrator's Manual 36. Viewing VoIP Status 36.3 Current Call Information The Web interface displays call information of a currently established call. ¾ To view the line information: „ Access the ‘Network Status’ page (Status & Diagnostics tab > System Status menu >...
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Page 227: Viewing Call History
http://arttel.ru Administrator's Manual 37. Viewing Call History Viewing Call History You can view a list of received calls, missed calls, and dialed numbers. The call duration of the received and dialed calls is also displayed. ¾ To view call history log: Access the ‘Call History’...
Page 228 310HD, 320HD and 420HD IP Phones Reader’s Notes Administrator's Manual Document #: LTRT-09910...
Page 229: Viewing Phone Version Number
¾ To view the phone’s model and version number: „ Access the ‘System Information’ page (Status & Diagnostics tab > System Information menu > Versions). Figure 38-1: System Information Web Fields (for example 310HD Model) Version 2.0.0 October 2012...
Page 230: Viewing Firmware Version Using Phone Interface
Viewing Firmware Version using Phone Interface You can view the phone’s model number and firmware version on the phone. 38.2.1 310HD IP Phone The procedures below describe how to view the 310HD IP Phone’s model number and firmware version on the phone. ¾...
Page 231: 320Hd Ip Phone
http://arttel.ru Administrator's Manual 38. Viewing Phone Version Number 38.2.2 320HD IP Phone The procedures below describe how to view the 320HD IP Phone’s model type, firmware version, and configuration file version. ¾ To view the phone’s firmware version: Access the Software Versions screen (MENU key > Status menu > Firmware Version).
Page 232: 420Hd Ip Phone
310HD, 320HD and 420HD IP Phones 38.2.3 420HD IP Phone The procedures below describe how to view the 420HD IP Phone’s model type, firmware version, and configuration file version. ¾ To view the phone’s firmware version: Access the Firmware Version screen (MENU key > Status menu > Firmware Version).
Page 233: Diagnostics And Troubleshooting
http://arttel.ru Part X Diagnostics and Troubleshooting...
Page 234 http://arttel.ru Reader’s Notes...
Page 235: Testing Phone Hardware
39.1 310HD IP Phone BIT The 310HD IP Phone provides a built-in test for verifying its operational integrity. These tests can be performed before deployment and in cases of troubleshooting. These tests are all performed in one continuous sequence, where each test is followed by another consecutively, in the order listed below: „...
Page 236: Keypad Test
310HD, 320HD and 420HD IP Phones 39.1.2 Keypad Test The Keypad test checks the responsiveness and correct functioning of the keys on the phone’s keypad. ¾ To test the keypad: Using the keypad, dial the number “0123456789” and then press the star (“*”) key;...
Page 237: Led Test
http://arttel.ru Administrator's Manual A. Server-Specific Configuration 39.1.3 LED Test Upon the successful completion of the Keypad test (in the previous section), the LCD screen displays the message “All LEDs are on. Press #” and the phone’s single LED lights up red, as shown in the figure below: Figure 39-3: Successful Completion of Keypad Test „...
Page 238: Handset Test
310HD, 320HD and 420HD IP Phones 39.1.4 Handset Test Upon successful completion of the LED test (in the previous section), perform the Handset test. This test verifies the correct functioning of the handset, which includes the following: „ Handset’s microphone (transmitter) for speaking „...
Page 239: Headset Test
http://arttel.ru Administrator's Manual A. Server-Specific Configuration 39.1.5 Headset Test Upon successful completion of the Handset test (in the previous section), perform the Headset test. This test verifies the correct functioning of the headset (for hands-free operation), which includes the following: „...
Page 240: Speaker Test
310HD, 320HD and 420HD IP Phones 39.1.6 Speaker Test Upon successful completion of the Headset test (in the previous section), perform the Speaker test. This test verifies the correct functioning of the speakers, which includes the following: „ Speaker microphone (transmitter) for speaking (recording) „...
Page 241: Mac Address And Serial Number Verification Test
The 310HD, 320HD and 420HD IP Phones MAC Address and Serial Number Verification Tests are described below. 39.1.7.1 MAC Address and Serial Number Verification Test The MAC Address and Serial Number Verification test allows you to verify that the 310HD IP Phone’s MAC address and serial number are correct. ¾...
Page 242: Testing 320Hd Ip Phone Bit
310HD, 320HD and 420HD IP Phones 39.2 Testing 320HD IP Phone BIT The 320HD IP Phone provides a built-in test for verifying its operational integrity. This test can be performed before deployment and in cases of troubleshooting. The built-in test is...
Page 243: Keypad And Off-Hook/On-Hook Test
http://arttel.ru Administrator's Manual A. Server-Specific Configuration 39.2.2 Keypad and Off-Hook/On-Hook Test The Keypad and Off-Hook/On-Hook tests checks the responsiveness and correct functioning of the following: „ All the keys on the phone’s keypad „ Handset when picked up (off-hook) and placed back on the receiver (on-hook) ¾...
Page 244: Figure 39-16: Keypad Test - Keys
310HD, 320HD and 420HD IP Phones Press each key on the phone’s keypad; each key that is pressed turns its corresponding indicator on the LCD screen to the color black. Figure 39-16: Keypad Test - Keys Continue with the Green-color LEDs test in Section 39.1.3...
Page 245: Green-Color Leds Test
http://arttel.ru Administrator's Manual A. Server-Specific Configuration 39.2.3 Green-Color LEDs Test Upon the successful completion of the Keypad and On-Hook/Off-Hook test (in the previous section), the LCD screen displays the message "Green LEDs are on". Consequently, all LEDs light up green (except the VOICE MAIL, HEADSET, SPEAKER, and MUTE LEDs, which are red only), as shown in the figure below: Figure 39-17: Green LEDs On Continue with the Red-Color LEDs test in Section...
Page 246: Red-Color Leds Test
310HD, 320HD and 420HD IP Phones 39.2.4 Red-Color LEDs Test Upon the completion of the Green-Color LEDs test (in the previous section), perform the Red-color LEDs test for verifying that the red light is functioning for the phones LEDs.
Page 247: Handset Test
http://arttel.ru Administrator's Manual A. Server-Specific Configuration 39.2.5 Handset Test Upon successful completion of the Red-color LEDs test (in the previous section), perform the Handset test. This test verifies the correct functioning of the handset, which includes the following: „ Handset’s microphone (transmitter) for speaking „...
Page 248: Figure 39-21: Handset Test- Playing
310HD, 320HD and 420HD IP Phones Speak into the handset microphone; after about five seconds, the LCD screen displays the message "start playing". Figure 39-21: Handset Test- Playing The voice message that was recorded when you spoke into the handset microphone is now played from the handset receiver.
Page 249: Headset Test
http://arttel.ru Administrator's Manual A. Server-Specific Configuration 39.2.6 Headset Test Upon successful completion of the Handset test (in the previous section), perform the Headset test. This test verifies the correct functioning of the headset (for hands-free operation), which includes the following: „...
Page 250: Figure 39-24: Headset Test - Playing
310HD, 320HD and 420HD IP Phones Speak into the headset’s microphone; after about five seconds, the LCD screen displays "start playing" and the voice that was recorded when you spoke into the headset’s microphone is now played from the headset’s receiver.
Page 251: Speaker Test
http://arttel.ru Administrator's Manual A. Server-Specific Configuration 39.2.7 Speaker Test Upon successful completion of the Headset test (in the previous section), perform the Speaker test. This test verifies the correct functioning of the speakers, which includes the following: „ Speaker microphone (transmitter) for speaking (recording) „...
Page 252: Figure 39-27: Speaker/Mic Test - Playing
310HD, 320HD and 420HD IP Phones Speak into the phone’s speaker microphone; after about five seconds, the LCD screen displays the message "playing", and the voice that was recorded when you spoke into the speaker’s microphone is now played from the speaker’s receiver.
Page 253: Mac Address And Serial Number Verification Test
http://arttel.ru Administrator's Manual A. Server-Specific Configuration 39.2.8 MAC Address and Serial Number Verification Test The MAC Address and Serial Number Verification test allows you to verify that the phone’s MAC address and serial number are correct. ¾ To verify the MAC Address and Serial Number: After about five seconds after your recorded voice is played in the Speaker test (in the previous section), the LCD screen displays a MAC address and serial number: Figure 39-28: MAC Address and Serial Number Verification Test...
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Page 255: Recovering Firmware
http://arttel.ru Administrator's Manual A. Server-Specific Configuration Recovering Firmware If the phone is powered off for some reason during the firmware upgrade process, the phone becomes unusable. ¾ To recover the phone firmware: Ensure that your DHCP server supports Options 66 (TFTP server address) and 67 (firmware file), and that these are configurable.
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Page 257: System Logging (Syslog)
http://arttel.ru Administrator's Manual A. Server-Specific Configuration System Logging (Syslog) System logging can be configured using the Web or Configuration File, as described below. ¾ To configure system logging: „ Using the Web: Access the ‘System logging’ page (Status & Diagnostics tab > Diagnostics menu >...
Page 258 310HD, 320HD and 420HD IP Phones Parameter Description Server IP Address or Host Name The IP address (in dotted-decimal notation) of the computer you are using to run the Syslog server [system/syslog/server_address] (e.g. Wireshark). The Syslog server is an application designed to collect the logs and error messages generated by the phone.
Page 259: Phone User Interface Error Messages
http://arttel.ru Administrator's Manual A. Server-Specific Configuration Phone User Interface Error Messages The following Phone User Interface error messages may appear on the IP Phone. Table 42-1: Phone User Interface Error Messages Message Description LAN Link failure The LAN link is disconnected. Registration failure Received error or no response from the SIP proxy Notes:...
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Page 261: Media Debug Information
http://arttel.ru Administrator's Manual A. Server-Specific Configuration Media Debug Information Recording parameters allows you to debug the voice activity of the phone, using the Web or Configuration File, as described below. ¾ To define media debug information: „ Using the Web: Access the ‘Recording’...
Page 262 310HD, 320HD and 420HD IP Phones Parameter Description Enable EC Debug Recording Activates the Echo Canceller Debug recording. [voip/packet_recording/ec_debug_recording/enabled [0] Disable (default) ƒ ƒ [1] Enable Enable Network Recording Activates the DSP network (TDM Out) recording. [voip/packet_recording/network_recording/enabled] ƒ [0] Disable (default) ƒ...
Page 263: Port Mirroring
http://arttel.ru Administrator's Manual A. Server-Specific Configuration Port Mirroring Port mirroring can be configured using the Web or Configuration File, as described below. ¾ To configure port mirroring: „ Using the Web: Access the ‘Recording’ page (Configuration tab > Network Connections menu >...
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Page 265: Appendices
http://arttel.ru Part XI Appendices...
Page 266 http://arttel.ru Reader’s Notes...
Page 267: A Server-Specific Configuration
http://arttel.ru Administrator's Manual A. Server-Specific Configuration Server-Specific Configuration Note: This appendix is only applicable to the 320HD IP Phone. Lync (SPS only) Lync can be configured using the Configuration File, as described below. Table A-1: Busy Lamp Field Parameter Parameter Description Relevant for presence feature.
Page 268: Figure A-1: Blf Configuration For Broadworks Web Fields
310HD, 320HD and 420HD IP Phones BroadWorks The configuration of the BLF feature is unique when the selected application server is BroadWorks™. ¾ To configure BLF for BroadWorks: Access the Services page (Configuration tab > Voice Over IP menu > Services).
Page 269 http://arttel.ru Administrator's Manual A. Server-Specific Configuration In the BLF Support group, do the following: From the ‘Activate’ drop-down list (voip/services/busy_lamp_field/enabled parameter), select Enable. In the ‘BLF Subscription Period’ field (voip/services/busy_lamp_field/subscription_period parameter), enter the interval between BLF and SIP SUBSCRIBE messages. In the ‘User Resource List’...
Page 270: Figure A-2: Blf Configuration For Application Server Type - Asterisk
310HD, 320HD and 420HD IP Phones Configuring BLF for Asterisk, Coral and Metaswitch The configuration of the BLF feature is unique when the selected application server is Asterisk, Coral, or Metaswitch. ¾ To configure BLF for Asterisk application server: Access the Services page (Configuration tab >...
Page 271: B Typical Setup Scenario Example
In the sample scenario below, the IT manager plans to deploy out-of-the-box IP phones in the office. AudioCodes’ configuration tool is used to prepare a configuration file per phone (based on MAC addresses). The configuration files are downloaded from the office’s HTTP server.
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Page 273: Csip Support (Rfc, Headers)
http://arttel.ru Administrator's Manual C. SIP Support (RFC, Headers) SIP Support (RFC, Headers) The following is a list of supported SIP RFCs and Methods that you can use to create for the IP Phone. Table C-1: Supported IETF RFC’s RFC Number RFC Title RFC 2327 RFC 2617...
Page 274 310HD, 320HD and 420HD IP Phones RFC Number RFC Title draft-ietf-sipping-realtimefax-01 SIP Support for Real-time Fax: Call Flow Examples draft-choudhuri-sip-info-digit-00 SIP INFO method for DTMF digit transport and collection draft-mahy-sipping-signaled-digits-01 Signaled Telephony Events in the Session Initiation Protocol Note:...
Page 275: Table C-2: Supported Sip Methods
http://arttel.ru Administrator's Manual C. SIP Support (RFC, Headers) SIP Compliance Tables The SIP device complies with RFC 3261, as shown in the following subsections. C.1.1 SIP Methods The device supports the following SIP Methods: Table C-2: Supported SIP Methods Method Supported Comments INVITE...
Page 276: Table C-3: Supported Sip Headers
310HD, 320HD and 420HD IP Phones C.1.2 SIP Headers The device supports the following SIP Headers: Table C-3: Supported SIP Headers Header Field Supported Accept Alert-Info Allow Authorization Call-ID Call-Info Contact Content-Length Content-Type Cseq Date Diversion Encryption Expires From...
Page 277 http://arttel.ru Administrator's Manual C. SIP Support (RFC, Headers) Header Field Supported Session-Expires Supported Timestamp Unsupported User- Agent Voicemail Warning WWW- Authenticate Version 2.0.0 October 2012...
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Page 279: Dip Phone Specifications
Administrator's Manual D. IP Phone Specifications IP Phone Specifications The 310HD, 320HD and 420HD IP Phones specifications are listed in the table below. Table D-1: 310HD, 320HD and 420HD IP Phone Specifications Feature Details VoIP Signaling Protocols ƒ SIP: RFC 3261, RFC 2327 (SDP)
Page 280 310HD, 320HD and 420HD IP Phones Feature Details Configuration/ ƒ TR-069 for remote configuration and management Management LCD Display User Interface Language Support (Various Languages) ƒ Web-based Management (HTTP/HTTPS) ƒ Auto-Provisioning (via TFTP, FTP, HTTP, and HTTPS) for firmware ƒ...
Page 281 http://arttel.ru Administrator's Manual D. IP Phone Specifications Feature Details 320HD Hardware ƒ LCD screen: Graphic LCD (132*64) mono Connectors interfaces: ƒ 2 x RJ-45 ports (10/100BaseT Ethernet) for WAN and LAN RJ-9 port (jack) for Headset RJ-9 port (jack) for Handset Mounting: ƒ...
Page 282 310HD, 320HD and 420HD IP Phones Feature Details Headset Compatibility ƒ GN.com 2100 – both single and dual Jabra BIZ 2400 – both single and dual ƒ GN.com 9350 ƒ Plantronics H261N ƒ ƒ Plantronics H251N 310HD, 320HD and 420HD IP Phones...
Page 283 http://arttel.ru Administrator's Manual D. IP Phone Specifications Reader's Notes Version 2.0.0 October 2012...
Page 284: Version 2.0.0
AudioCodes Series of High Definition IP Phones HD VoIP Administrator’s Manual 310HD / 320HD / 420HD IP Phones Version 2.0.0 www.audiocodes.com...

This manual is also suitable for:

320hd 420hd

AudioCodes 310HD Administrator's Manual

1 Introduction

Configuration Tools

2 IP Phone User Interface

3 Web Interface

4 Configuration File

5 Management

Automatic Provisioning

6 Introduction

7 Updating (Manually) Configuration File

8 Setting up Network for Auto Provisioning

9 Obtaining Firmware and Configuration

Quick Setup

10 Quick Setup

Networking

11 Introduction

12 Configuring Date and Time

13 IP Network Settings

14 LAN and PC Port Settings

15 VLAN Settings

16 Enabling Telnet Access

Voip Settings

17 SIP Settings

Figure 17-4: SIP Timers

Figure 17-5: Quality of Service Page

18 Dialing Settings

19 Media Settings

20 Voice Settings

21 Lines/Sip Accounts Settings

22 Supplementary Services

Table 22-5: Automatic Answer Parameters

Figure 22-5: Dnd Web Fields

Figure 22-6: Call Pick up Web Fields

23 Volume Levels

Advanced Phone Settings

24 Locking and Unlocking the IP Phone

25 Phone Directory

26 Speed Dial

Security Settings

27 Transport Layer Security and Certificate Management

28 Using the Encryption Tool

29 Secure Real-Time Transport Protocol

30 Configuring 802.1X

31 HTTPS Management

Maintenance

32 Changing User Login Credentials

Quick Links

Related Manuals for AudioCodes 310HD

Summary of Contents for AudioCodes 310HD