AudioCodes 420HD Administrator's Manual
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AudioCodes 420HD Administrator's Manual

400hd series ip phones with microsoft lync
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See also: Administrator's Manual , User Manual
AudioCodes Series of High Definition IP Phones
HD VoIP
Administrator's Manual
400HD Series IP Phones
®
™
with Microsoft
Lync
Version 2.0.9

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Summary of Contents for AudioCodes 420HD

  • Page 1 AudioCodes Series of High Definition IP Phones HD VoIP Administrator’s Manual 400HD Series IP Phones ® ™ with Microsoft Lync Version 2.0.9...

  • Page 3: Table Of Contents

    Administrator's Manual Contents Table of Contents Introduction ....................... 11 Automatic Mass Provisioning of IP Phones using DHCP ......13 Preparing the Microsoft Lync Environment for IP Phones ......15 2.1.1 Making Sure DHCP Server Options are Correctly Configured ........ 16 2.1.1.1 DHCP Option 43 ..................16 2.1.1.2...
  • Page 4 400HD Series IP Phone with Microsoft Lync 3.3.3.3 Configuring RTCP Extended Report ............54 Configuring Security .................... 55 3.4.1 Using the Encryption Tool..................55 3.4.1.1 Encrypting Configuration Files ..............55 3.4.2 Encrypting Passwords in Configuration File ............55 3.4.3 Managing Security Certificates ................57 3.4.3.1 Loading the Root CA Certificate to the Phone .........57 3.4.3.2...
  • Page 5 A.1 Static DNS Record Method ................125 A.2 SIP SUBSCRIBE and NOTIFY Methods ............127 B Specifications ....................131 B.1 420HD IP Phone ....................131 B.2 430HD and 440HD IP Phones ................133 B.3 SIP Support (RFC, Headers) ................136 B.3.1...
  • Page 6 Figure 4-11: Control Panel>Programs>AudioCodes Better2Gether ............87 Figure 4-12: Computer Management > Services and Applications ............87 Figure 4-13: Device Manager > AudioCodes B2GoE USB Driver ............88 Figure 4-14: Popup Menu ........................88 Figure 4-15: About AC BToE ........................89 Figure 4-16: TCP Port ..........................
  • Page 7 Figure 4-23: AC BToE Disconnected ..................... 92 Figure 4-24: Popup Menu When BToE is Disconnected ................ 92 Figure 4-25: Start > Programs > AudioCodes > BToE Controller ............93 Figure 4-26: Lync Sign-in Request Prompt .................... 94 Figure 4-27: Web Interface - Configuration File ..................96 Figure 4-28: Lync Client –...
  • Page 8 Table 7-3: Crash Dump Parameters ....................116 Table 7-4: Port Mirroring Parameters ....................118 Table A-1: Static DNS Record Parameters ..................126 Table B-1: 420HD IP Phone Specifications ..................131 Table B-2: 430HD and 440HD IP Phone Specifications ..............133 Table B-3: Supported IETF RFCs ......................136 Table B-4: Supported SIP Methods ......................137...

  • Page 9: Customer Support

    Administrator's Manual Notices Notice This manual shows administrators how to set up and configure AudioCodes' 400HD Series IP Phones in the enterprise network environment. Information contained in this document is believed to be accurate and reliable at the time of printing.

  • Page 10: Related Documentation

    400HD Series IP Phone with Microsoft Lync Related Documentation Document Name 420HD IP Phone User’s Manual 430HD and 440HD IP Phone User’s Manual 420HD IP Phone Quick Guide 430HD IP Phone Quick Guide 440HD IP Phone Quick Guide IP Phone Management Server Administrator's Manual...

  • Page 11: Introduction

    1. Introduction Introduction This Administrator's Manual is intended for administrators responsible for provisioning AudioCodes' 400HD Series of IP Phones deployed with Microsoft Lync in an enterprise network. AudioCodes IP phones are based on AudioCodes' proprietary High Definition (HD) voice technology, providing clarity and a rich audio experience in Voice-over-IP (VoIP) calls.
  • Page 12 400HD Series IP Phone with Microsoft Lync This page is intentionally left blank. Administrator's Manual Document #: LTRT-09935...

  • Page 13: Automatic Mass Provisioning Of Ip Phones Using Dhcp

    2. Automatic Mass Provisioning of IP Phones using DHCP Automatic Mass Provisioning of IP Phones using DHCP This section shows how to automatically provision a mass deployment of AudioCodes IP phones in a Microsoft Lync environment. Note: Instead of using DHCP as the automatic provisioning method, you can alternatively use Static DNS Record or SIP SUBSCRIBE and NOTIFY messages (see Appendix A).

  • Page 14: Figure 2-1: Setting Up Automatic Provisioning

    400HD Series IP Phone with Microsoft Lync Figure 2-1: Setting up Automatic Provisioning Prepare the Microsoft Lync environment for IP phones, e.g., configure the DHCP server with DHCP Option 160 to point to the provisioning server’s URL Without signing in, save a single phone’s default configuration as a .cfg file, using the Web interface Configure this single phone to perform according to your specific performance requirements in the enterprise...

  • Page 15: Preparing The Microsoft Lync Environment For Ip Phones

    Administrator's Manual 2. Automatic Mass Provisioning of IP Phones using DHCP Preparing the Microsoft Lync Environment for IP Phones Before plugging in and playing the IP phones in an enterprise's Microsoft Lync environment, make sure that the environment is ready for them. To prepare it for IP phones, you must set up: Front End Lync Server Domain Controller, including:...

  • Page 16: Making Sure Dhcp Server Options Are Correctly Configured

    400HD Series IP Phone with Microsoft Lync 2.1.1 Making Sure DHCP Server Options are Correctly Configured This section shows how to ensure that your enterprise's DHCP server options are correctly configured and that the network environment is ready for deployment of IP phones. For detailed Microsoft instructions on setting up DHCP for the IP phone, see: http://technet.microsoft.com/en-us/library/gg398369(v=ocs.14).aspx Figure 2-2: DHCP Server Options...

  • Page 17: Dhcp Option 120

    Administrator's Manual 2. Automatic Mass Provisioning of IP Phones using DHCP 2.1.1.2 DHCP Option 120 Option 120, which includes the Lync Server’s fully qualified domain name (FQDN) as shown in the table below, is required for the certification authority (CA) pool Registrar. Use the table as reference to make sure Option 120 is correctly configured.
  • Page 18  In the DHCP Discover message, the phone publishes its model name in Option fields 60 and 77 (e.g., 420HD). To provide different provisioning information to different models, set up a policy in the DHCP server according to phone model name.

  • Page 19: Creating A Configuration File For Auto Provisioning

    Administrator's Manual 2. Automatic Mass Provisioning of IP Phones using DHCP Creating a Configuration File for Auto Provisioning Most phones deployed in an enterprise typically require identical configuration settings. Best practice for creating a configuration file for auto provisioning is to: Without signing in, use the Web interface to save a single phone’s default configuration (factory settings) as a .cfg file.

  • Page 20: Configuring The Phone According To Requirements

    400HD Series IP Phone with Microsoft Lync 2.2.2 Configuring the Phone According to Requirements You must configure a single phone according to your specific requirements in the enterprise.  To configure the phone according to your specific requirements in the enterprise: ...

  • Page 21: Signing In To The Phone

    This section shows how to sign in to the IP phone for Lync. The LCD screens shown here are of the 430HD and 440HD model. The 420HD model's LCD screens are not significantly different. For detailed instructions on how to operate the phone, refer to the User’s Manual.

  • Page 22: Testing The Phone

    400HD Series IP Phone with Microsoft Lync Navigate down to the Password screen: Enter your Password (the same password you use to access your PC). To switch from lower case alphabetical letters to numbers and symbols, see the User's Manual. Press the Sign in softkey that's displayed.

  • Page 23: Troubleshooting Automatic Provisioning

    Administrator's Manual 2. Automatic Mass Provisioning of IP Phones using DHCP Troubleshooting Automatic Provisioning 2.5.1 Using the Phone LCD Use the table below to help troubleshoot deployment problems that can occur after preparing the enterprise network environment for IP phone deployment. Tip: Use the first phone that you deploy as an indicator for the entire deployment.
  • Page 24 400HD Series IP Phone with Microsoft Lync Problem / LCD Notification Corrective Action  Make sure that 'Location look up' is configured by LCD Notification: the management shell in the Lync server. "Location look-up failed. Please enter your address." LCD Notification: The LAN link is disconnected.

  • Page 25: Using The Web Interface

    Administrator's Manual 2. Automatic Mass Provisioning of IP Phones using DHCP 2.5.2 Using the Web Interface This section shows how to use the Web interface to troubleshoot problems.  To use the Web interface to troubleshoot: Obtain the phone's IP address if the DHCP server successfully automatically provided one: Press the MENU key on the dial pad and in the phone's LCD, navigate to and select Status >...
  • Page 26 400HD Series IP Phone with Microsoft Lync This page is intentionally left blank. Administrator's Manual Document #: LTRT-09935...

  • Page 27: Manual Configuration Of A Single Ip Phone

    This section shows how to change LAN Connection Type in the phone's LCD and through the Web interface. Note: Screenshots of the 420HD LCD are shown in this section. The 430HD and 440HD LCD does not significantly differ. Screenshots of the three models are used interchangeably in this document unless explicitly stated.

  • Page 28: Figure 3-1: Web Interface - Network Settings - Static Ip

    400HD Series IP Phone with Microsoft Lync Select LAN Connection Type: Navigate to Static IP. Define a static IP addressing scheme: Press the Edit softkey: Press the Edit softkey: Enter the new address in dotted-decimal notation, using the following keys: ♦...

  • Page 29: Figure 3-2: Web Interface - Network Settings - Automatic Ip (Dhcp)

    Administrator's Manual 3. Manual Configuration of a Single IP Phone Table 3-1: Network Settings – Static IP Parameter Description Note: To add a value to these parameters, enter network/ followed by the parameter name, equal sign and then the value (e.g. network/lan_type=DHCP). IP Type Defines the IP addressing method: ...

  • Page 30: Table 3-2: Network Settings - Automatic Ip (Dhcp)

    400HD Series IP Phone with Microsoft Lync The following parameters can be configured: Table 3-2: Network Settings - Automatic IP (DHCP) Parameter Description IP Type Defines the IP addressing method:  [network/lan_type] [STATIC] Static IP - Phone’s IP address is defined manually ...

  • Page 31: Configuring Lan Port / Pc Port

    Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.1.2 Configuring LAN Port / PC Port Port settings can be configured using the Web interface or Configuration File. Note: The optional values of the configuration file parameters are enclosed in square brackets while its corresponding Web interface values are written outside the square brackets, for example, [1] Enable.

  • Page 32: Configuring Vlan Settings

    400HD Series IP Phone with Microsoft Lync 3.1.3 Configuring VLAN Settings VLAN settings can be configured using the Web interface, Configuration File, or the phone's LCD.  To configure the phone’s VLAN settings using the Web interface: Open the Network Settings page (Configuration tab > Network Connections menu >...
  • Page 33 Administrator's Manual 3. Manual Configuration of a Single IP Phone  To configure the phone’s VLAN settings from the phone's LCD: Press the phone's MENU key when the LCD is in idle display and then in the Menu screen that opens, navigate down to and select the Administration option. Enter the same password you use to access your PC, and press the OK softkey;...

  • Page 34: Configuring Personal Settings

     [ChineseTraditional] Traditional Chinese [personal_settings/lcd_contrast] Determines the LCD contrast. Range: 0-63 (430HD / 440HD) and 0-35 (420HD). The default value depends on the hardware revision. [personal_settings/blf_lcd_contrast] Determines the contrast of the BLF LCD screen. Configure to a level that is comfortable for the user.

  • Page 35: Configuring A Personal Directory

    Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.2.2 Configuring a Personal Directory This section shows how to configure the Personal Directory.  To configure a Personal Directory: Open the Directory page (Configuration tab > Personal Settings > Directory). Figure 3-6: Web Interface –...
  • Page 36 400HD Series IP Phone with Microsoft Lync  To edit a contact: If the contact does not appear in the displayed Directory list, then from the ‘Directory Page’ drop-down list, select the page in the directory that you want displayed. In the Directory list, click the number that appears in the ‘No.’...

  • Page 37: Configuring Function Keys As Speed Dials

    1-12 and in the Configuration File 0-17. On the 420HD, the Function Keys are the dial pad keys labeled 1-9. Long-pressing a dial pad key activates its Speed Dial. In the Web interface, they're labeled 1-9 and in the Configuration File 0-8.

  • Page 38: Configuring Speed Dials Using The Configuration File

    400HD Series IP Phone with Microsoft Lync 3.2.3.2 Configuring Speed Dials using the Configuration File Note: The phone’s speed dials can be defined in a simple text-based editor, placed on a server (e.g., HTTP or FTP/TFTP), and then uploaded to the phone using the Configuration File.

  • Page 39: Loading The Cfg File To Other Phones

    Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.2.3.4 Loading the cfg File to Other Phones After saving the configuration in a cfg file on your computer, you can load it to other phones.  To load the cfg file to another phone: In the Function Keys page of another phone's Web interface (Configuration tab >...

  • Page 40: Programming Line Keys

    400HD Series IP Phone with Microsoft Lync 3.2.4 Programming Line Keys Note: Applies only to the 430HD and 440HD phones. The six programmable line keys are located adjacent to the LCD, three on each side. They’re labelled 1-6 in the Web interface and 12-17 in the Configuration File. You can program them as Speed Dials or as Key Events.

  • Page 41: Figure 3-11: Web Interface - Programmable Line Keys - Speed Dial

    Administrator's Manual 3. Manual Configuration of a Single IP Phone Select for example Key Line 2 and from the 'Key Type' field that is now programmable, select Speed Dial; the screen section extends to display the 'Key Label' and 'Line Speed Dial Number' fields. Figure 3-11: Web Interface –...

  • Page 42: Programming Line Keys Using The Configuration File

    400HD Series IP Phone with Microsoft Lync 3.2.4.2 Programming Line Keys using the Configuration File This section shows how to program Line Keys using the Configuration File.  To program Line Keys in the Configuration File:  Open the Configuration File page (Management tab > Manual Update > Configuration File) and use the table below as reference.

  • Page 43: Configuring Tones

    Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.2.5 Configuring Tones This section shows how to configure ring tones using the Web interface or Configuration File and how to upload them to the phone. 3.2.5.1 Configuring CPT Regional Settings It’s important to match your phone’s Call Progress Tones (CPT) to the country in which your phone is located.
  • Page 44 400HD Series IP Phone with Microsoft Lync Parameter Description  [Australia] Australia  [USA] USA  [India] India [voip/regional_settings/use_config_file_values] Enables the user-defined CPT. When this parameter is enabled, the ‘selected_country’ parameter is not relevant and the CPT values below can be determined by the user.

  • Page 45: Uploading Ring Tones

    Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.2.5.2 Uploading Ring Tones This section shows how to upload ring tones using the Web interface or Configuration File. Notes:  The ring tone file must be in WAV file format (A/Mu-Law, 8-kHz audio sample rate and 8-bit audio sample size or PMC 16-kHz audio sample rate and 16-bit audio sample size, Intel PCM encoding).

  • Page 46: Table 3-9: Ring Tone Parameters

    400HD Series IP Phone with Microsoft Lync Table 3-9: Ring Tone Parameters Parameter Description Ringing Tone Name File Location The URI for retrieving the ring tones file. The ring tones can be compressed to zip or tgz files and [provisioning/ring_tone_uri] provided to the phone during provisioning.

  • Page 47: Configuring Voip Settings

    Microsoft hosting partners to deploy a single instance of the Lync Server software to securely and economically host multiple tenants with a rich, fully integrated UC solution. To connect the AudioCodes Lync-compatible phone to a hosted Lync environment (LHP), a dedicated 'Outbound Proxy' parameter is available which is used to configure the hosted service provider's domain name (FQDN).

  • Page 48: Table 3-10: Proxy And Registrar Parameters

    400HD Series IP Phone with Microsoft Lync Table 3-10: Proxy and Registrar Parameters Parameter Description Use Hosting Outbound Proxy Determines whether an outbound proxy server is used (all SIP messages are sent to [voip/signalling/sip/sip_outbound_proxy/enabled] this server as the first hop). ...

  • Page 49: Configuring Dialing

    Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.3.2 Configuring Dialing This section shows how to configure Dialing parameters. Only the parameters documented in this section are applicable. 3.3.2.1 Configuring Automatic Dialing This section shows how to configure Automatic Dialing using the Web interface or the Configuration File.

  • Page 50: Configuring Default Audio Device

    400HD Series IP Phone with Microsoft Lync 3.3.2.2 Configuring Default Audio Device This section shows how to configure the Default Audio Device using the Web interface or Configuration File.  To configure the default Audio Device using the Web interface: Open the Dialing page (Configuration tab >...

  • Page 51: Configuring Media Streaming

    Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.3.3 Configuring Media Streaming This section describes configuring the Media Streaming parameters. Only the parameters documented in this section are applicable. 3.3.3.1 Configuring Quality of Service This section shows how to configure Quality of Service (QoS) using the Web interface or Configuration File.

  • Page 52: Configuring Codecs

    400HD Series IP Phone with Microsoft Lync 3.3.3.2 Configuring Codecs This section show how to configure codecs using the Web interface or Configuration File.  To configure the codecs using the Web interface: Open the Media Streaming page (Configuration tab > Voice Over IP menu > Media Streaming).
  • Page 53 Administrator's Manual 3. Manual Configuration of a Single IP Phone Parameter Description Codec Type Name of the codec. The variable %d depicts the index number of the codec entry and its priority, where the first [voip/codec/codec_info /%d/name] codec (i.e. voip/codec/codec_info/0/name=…) has the highest priority.

  • Page 54: Configuring Rtcp Extended Report

    400HD Series IP Phone with Microsoft Lync 3.3.3.3 Configuring RTCP Extended Report This section shows how to configure Extended Report for RTP Control Protocol (RTCP-XR) working mode.  To configure RTCP-XR using the Web interface: Open the Media Streaming page (Configuration tab > Voice Over IP menu > Media Streaming).

  • Page 55: Configuring Security

    Administrator's Manual 3. Manual Configuration of a Single IP Phone Configuring Security 3.4.1 Using the Encryption Tool This section shows how to use the encryption tool. 3.4.1.1 Encrypting Configuration Files This section shows how to encrypt the configuration file when, for example, it is sent over an unsecure network.
  • Page 56 400HD Series IP Phone with Microsoft Lync Note: Due to a temporary limitation, the system/password cannot be encrypted using the encryption_tool.exe. To encrypt the string for the system/password, use the phone. Access the phone's Web interface, click the Management tab > Administration > Users, enter the required password, and then click Submit.

  • Page 57: Managing Security Certificates

    Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.4.3 Managing Security Certificates The section shows how to manage security certificates. 3.4.3.1 Loading the Root CA Certificate to the Phone The section shows how to load the root CA certificate to the phone. The certificate enables signing in with 802.1x Authentication.

  • Page 58: Generating A Certificate Signing Request

    400HD Series IP Phone with Microsoft Lync Figure 3-23: Web Interface – Client Certificate Refer to the table below. You can also load the file/s to the phone using the Configuration File. In the table below, the Configuration File parameters are in square parenthesis in bold.

  • Page 59: Configuring 802.1X Authentication

    Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.4.4 Configuring 802.1X Authentication 802.1X Authentication is an IEEE Standard for port-based Network Access Control (PNAC). It's part of the IEEE 802.1 group of networking protocols. It provides an authentication mechanism for devices joining a LAN or WLAN. The employee's PC negotiates 802.1X.

  • Page 60: Eap Tls Mode

    400HD Series IP Phone with Microsoft Lync 3.4.4.3 EAP TLS Mode This section shows how to configure EAP TLS mode for 802.1X.  To configure EAP TLS mode for 802.1X:  Navigate to the EAP-TLS option and press the Save softkey. 3.4.5 Using the Web Interface / Configuration File This section shows how to configure 802.1X from the Web interface or using the...

  • Page 61: Eap Tls Mode

    Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.4.5.2 EAP TLS Mode This section shows how to configure phone’s 802.1X settings for EAP TLS using the Web interface or Configuration File.  To configure 802.1X settings for EAP TLS using the Web interface: Open the 802.1X Settings page (Configuration >...

  • Page 62: Configuring Https

    400HD Series IP Phone with Microsoft Lync 3.4.6 Configuring HTTPS This section shows how to access the Web interface using HTTPS, for example, https://10.16.2.40, to secure provisioning. Firmware and configuration files will then be loaded to the phone from the HTTPS server. The Firmware URL and Configuration URL parameters in the screen below show how HTTPS is defined: Figure 30-1: Web Interface –...

  • Page 63: Configuring Advanced Applications

    Administrator's Manual 3. Manual Configuration of a Single IP Phone Configuring Advanced Applications 3.5.1 Dynamic URL Provisioning Dynamic Host Configuration Protocol (DHCP) can be used to automatically provision all phones in the enterprise. The DHCP feature can be configured using the Web interface or Configuration File.
  • Page 64 The retrieved firmware file is different.img and the configuration file name is <MAC>.cfg such as 001122334455.cfg Global Configuration Example http://192.168.2.1/<420HD>.cfg The configuration file name is 420HD.cfg The following syntax is available for DHCP Options 66/67:  Option 66 must be a valid IP address or host name of a TFTP server only.
  • Page 65 Administrator's Manual 3. Manual Configuration of a Single IP Phone Parameter Description check only after the random time. The valid range is 0-65535. The default value is 120. Check Period Defines the period type for automatic provisioning:  [provisioning/period/type] [hourly] Hourly - Sets an interval in hours. ...

  • Page 66: Dhcp Option 160

    400HD Series IP Phone with Microsoft Lync Parameter Description 66/67 or 160: provisioning/XXX_uri=YYY.ext Alternatively, the full URL and protocol can be set as follows: provisioning/XXX_uri=<protocol>://<full path>/YYY.ext For example:  provisioning/XXX_uri=tftp://10.10.10.10/YYY.ext  provisioning/XXX_uri=ftp:// 10.10.10.10/YYY.ext  provisioning/XXX_uri=http:// 10.10.10.10/YYY.ext  provisioning/XXX_uri=https:// 10.10.10.10/YYY.ext 3.5.1.1 DHCP Option 160 DHCP Option 160 can be configured using the Web interface.

  • Page 67: Dhcp Options 66 And 67

    Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.5.1.2 DHCP Options 66 and 67 DHCP Options 66 and 67 can be configured using the Web as shown below.  To configure DHCP Options 66 and 67 using the Web interface: Open the Automatic provisioning page (Management tab >...

  • Page 68: Configuring Date And Time

    400HD Series IP Phone with Microsoft Lync 3.5.2 Configuring Date and Time Note: By default, date and time settings are automatically provisioned via the enterprise DHCP server when the phone is connected to the Internet and to the power supply, but you can manually change them if required. This section describes how. The phone automatically retrieves date and time from a Network Time Protocol (NTP) server when it is connected to the Internet.

  • Page 69: Table 3-21: Daylight Saving Time Parameters

    Administrator's Manual 3. Manual Configuration of a Single IP Phone  To configure Daylight Saving Time using the Configuration File: • Open the Configuration File page (Management tab > Manual Update > Configuration File) and configure the parameter using the table below as reference.
  • Page 70 400HD Series IP Phone with Microsoft Lync Parameter Description End Time This subsection defines the ending day for the daylight saving offset. [system/daylight_saving/end_date]  [month] - defines the specific month in a year  [day] - defines the specific day in a month ...

  • Page 71: Configuring Ntp Server

    Administrator's Manual 3. Manual Configuration of a Single IP Phone Parameter Description [system/daylight_saving/end_date/day_of_week] Relevant to ‘Day of week’ mode: The day of week for daylight saving time start Valid values : [SUNDAY] (Default) [MONDAY] [TUESDAY] [WEDNESDAY] [THURSDAY] [FRIDAY] [SATURDAY] 3.5.2.2 Configuring NTP Server The Network Time Protocol (NTP) server can be configured using the Web interface or Configuration File.

  • Page 72: Table 3-22: Ntp Server Parameters

    400HD Series IP Phone with Microsoft Lync Table 3-22: NTP Server Parameters Parameter Description Active Enables the NTP server from which the phone retrieves the date and time. [system/ntp/enabled]  [0] Disable (default)  [1] Enable – obtains the time information from a configured NTP server Primary Server Defines the address of the main NTP server.

  • Page 73: Configuring Ntp Server Via Dhcp

    Administrator's Manual 3. Manual Configuration of a Single IP Phone 3.5.2.3 Configuring NTP Server via DHCP If the phone is set to obtain GMT offsets and NTP servers via DHCP (default), it receives the following fields in the DHCP options: ...

  • Page 74: Configuring Contacts (Ldap)

    400HD Series IP Phone with Microsoft Lync Table 3-23: NTP Server and GMT Parameters Parameter Description Time Zone Default is 00:00 [system/ntp/gmt_offset] Enables the NTP server from which the phone retrieves the date and time.  [0] Disable  [1] Enable – obtains the time information from a configured NTP server network/lan/dhcp/ntp/server_list/enabled Enables prioritization of the NTP server’s...

  • Page 75: Table 3-24: Ldap Parameters

    Administrator's Manual 3. Manual Configuration of a Single IP Phone Configure the parameters using the table below as reference and click Submit.  To configure LDAP using the Configuration File:  Open the Configuration File page (Management tab > Manual Update > Configuration File) and configure the parameters using the table below as reference.
  • Page 76 400HD Series IP Phone with Microsoft Lync Parameter Name Description (|(cn=%)(sn=%)), the search result includes all LDAP records which have the (“cn”-- >CommonName) OR (“sn”-->Surname) field starting with the entered prefix. When you type in the field (!(cn=%)), the search result includes all LDAP records which “do not”...

  • Page 77: Configuring T9

    Administrator's Manual 3. Manual Configuration of a Single IP Phone Parameter Name Description [system/ldap/search_timeout] parameter is sent to the LDAP server). This parameter appears in the configuration file; [system/ldap/ui/use_right_arrow_active_search] however, it is currently not supported. This parameter appears in the configuration file; [system/ldap/lookup_incoming_call] however, it is currently not supported.
  • Page 78 400HD Series IP Phone with Microsoft Lync This page is intentionally left blank. Administrator's Manual Document #: LTRT-09935...

  • Page 79: Configuring Microsoft Lync Features

    Administrator's Manual 4. Configuring Microsoft Lync Features Configuring Microsoft Lync Features This section show how to configure Microsoft Lync features. Park Call The IP phone lets users park a call, i.e., transfer a call to a "parking lot" for it to be picked up on any other phone in the enterprise by a party who must dial a retrieval number in order to retrieve it on that phone.

  • Page 80: Group Call Pickup (Gcp)

    400HD Series IP Phone with Microsoft Lync To prevent users from selecting or changing the music played on hold, run the following command defining the audio file: Set-CSClientPolicy -EnableClientMusicOnHold:$TRUE - MusicOnHoldAudioFile <Audio file Path>  To choose the music to be played on the IP phone: Open the ini configuration file in an editor like Notepad.

  • Page 81: Better Together Over Ethernet

    AudioCodes' 400HD Series of IP Phones. BToE enables operations to be mirrored on both AudioCodes' IP phone and the Lync client on the PC, so that these operations can be controlled from either the IP phone or the PC, whichever is convenient to the user at the time, for enhanced unified communications and optimized enterprise efficiency.

  • Page 82: Figure 4-2: Welcome To The Installshield Wizard

    400HD Series IP Phone with Microsoft Lync Figure 4-2: Welcome to the InstallShield Wizard Click the Next button; the License Agreement screen opens. Figure 4-3: License Agreement Select the I accept… option and click Next. Administrator's Manual Document #: LTRT-09935...

  • Page 83: Figure 4-4: License Agreement

    Administrator's Manual 4. Configuring Microsoft Lync Features Figure 4-4: License Agreement Click Next; the Destination Folder screen opens. Figure 4-5: Destination Folder Version 2.0.9 400HD Series IP Phone with Microsoft Lync...

  • Page 84: Figure 4-6: Change Current Destination Folder

    400HD Series IP Phone with Microsoft Lync To change the default Destination Folder, click Change and proceed to step 6. To leave the Destination Folder at its default, click Next and proceed to step 7. Figure 4-6: Change Current Destination Folder Click OK;...

  • Page 85: Figure 4-7: Ready To Install

    Administrator's Manual 4. Configuring Microsoft Lync Features Figure 4-7: Ready to Install Click the Install button; the Installing AudioCodes Better2Gether screen opens indicating installation progress status. Figure 4-8: Installing AudioCodes Better2Gether Version 2.0.9 400HD Series IP Phone with Microsoft Lync...

  • Page 86: Figure 4-9: Installshielf Wizard Completed

    Figure 4-9: InstallShielf Wizard Completed Click the Finish button and then check your Windows taskbar and locate the newly displayed AudioCodes icon (AC) as shown below: Figure 4-10: AudioCodes Icon in Taskbar Wait until the “Installing device driver software” process completes: Check your programs in the Control Panel >...

  • Page 87: Figure 4-11: Control Panel>Programs>Audiocodes Better2Gether

    You can use this entry in the Control Panel > Programs to uninstall. Access Computer Management > Services and Applications and locate BToE: Figure 4-12: Computer Management > Services and Applications Access the Device Manager and locate 'AudioCodes B2GoE USB driver'. Version 2.0.9 400HD Series IP Phone with Microsoft Lync...

  • Page 88: Making Sure Btoe Is Correctly Installed

    This section shows how to make sure Better Together over Ethernet is correctly installed.  To make sure BToE is correctly installed: Click the AC (AudioCodes) taskbar icon; the following menu pops up: Figure 4-14: Popup Menu Select the About… menu option to verify the DLL and BToE version:...

  • Page 89: Configuring The Btoe Tcp Port

    PC and the IP phone with the new BToE TCP port number.  To change the BToE TCP port on the PC side: Click the AC (AudioCodes) taskbar icon; the menu shown in Figure 4-14 pops up. Select Disconnect in the popup menu and then select Configuration > TCP Port.

  • Page 90: Pairing The Btoe Pc Application With The Ip Phone

    400HD Series IP Phone with Microsoft Lync 4.5.4 Pairing the BToE PC Application with the IP Phone This section shows how to pair AudioCodes' BToE PC application with the IP phone using a pair code. Pair like this: Generate a pair code (see Section 4.5.4.1) Connect the IP phone and BToE PC application using the pair code (see Section 4.5.4.2)

  • Page 91: Connecting The Ip Phone With The Btoe Pc Application

    This section shows how to connect the IP phone with the BToE PC application.  To connect the two: Open the AudioCodes BToE Connect screen: click the BToE client icon placed on your taskbar after installation, and then from the popup menu that opens, select the Enter Pair Code option.

  • Page 92: Figure 4-21: Ac Btoe Is Connected Indication

    400HD Series IP Phone with Microsoft Lync Figure 4-21: AC BToE is Connected Indication When BToE is in 'Connected' state, the popup menu shows the Disconnect menu item and the Enter Pair Code menu item is deactivated. Figure 4-22: Popup Menu – 'Disconnect' Enabled, 'Enter Pair Code…' Disabled After selecting the Disconnect menu option, the 'AC BToE Disconnected' indication is displayed: Figure 4-23: AC BToE Disconnected...

  • Page 93: Figure 4-25: Start > Programs > Audiocodes > Btoe Controller

    From the click popup menu, you can select the Exit option; the BToE PC application stops. You can activate the application again from the Start menu as shown in Figure 4-25. Figure 4-25: Start > Programs > AudioCodes > BToE Controller Version 2.0.9 400HD Series IP Phone with Microsoft Lync...

  • Page 94: Connecting The Lync Client With The Ip Phone

    400HD Series IP Phone with Microsoft Lync 4.5.5 Connecting the Lync Client with the IP Phone This section shows how to connect the Microsoft Lync client with the IP phone using the Lync login screen.  To connect the two: ...

  • Page 95: Making Sure The Ip Phone Is Paired

    Administrator's Manual 4. Configuring Microsoft Lync Features Make sure Handset AudioCodes 400HD Phone is selected. Note:  Video calls cannot be made when the phone is paired to the Lync PC client.  In pairing mode, the user (Lync PC client /phone) can perform up to two concurrent calls (incoming/outgoing).

  • Page 96: Pairing Across Different Subnets

    400HD Series IP Phone with Microsoft Lync 4.5.7 Pairing Across Different Subnets Pairing across different subnets is enabled by default. The 'lync/BToE/CheckNetwork=0' field in the configuration file enables it.  To make sure pairing across different subnets is enabled: In the Web interface, access the Configuration File page (Management tab > Manual Update >...

  • Page 97: Boss Admin

    Administrator's Manual 4. Configuring Microsoft Lync Features Boss Admin This section shows how to configure a delegate (admin). Each phone can support up to five bosses or admins. One boss can have up to five admins. One admin can have up to five bosses.

  • Page 98: Figure 4-29: Lync Client - Edit My Delegate Members

    400HD Series IP Phone with Microsoft Lync In the screen that opens, shown below, click the Edit my delegate members link. Figure 4-29: Lync Client - Edit my delegate members In the screen that opens, shown below, click Add and add a contact from the list. Figure 4-30: Lync Client –...

  • Page 99: Figure 4-31: Lync Client – Call Forwarding – Added Delegate - Receive Calls

    Administrator's Manual 4. Configuring Microsoft Lync Features Figure 4-31: Lync Client – Call Forwarding – Added Delegate - Receive Calls Click OK. Select the Simultaneously ring option and configure it to My Delegates. Figure 4-32: Lync Client – Call Forwarding – Simultaneously ring - My Delegates Click OK;...

  • Page 100: Viewing Admin Lines On The Boss's Phone

    400HD Series IP Phone with Microsoft Lync 4.6.1 Viewing Admin Lines on the Boss's Phone After setting up the feature, you'll view on the boss's phone (Alan Roberts, below) the admin line mike.d. that you configured previously.  Configure another admin in the same way as that described previously. ...

  • Page 101: Maintenance

    This section shows how to upgrade the phone firmware.  To upgrade the phone firmware: After receiving the new img firmware file from AudioCodes, save it to a location on your PC. Open the 'Manual firmware upgrade' page (Management tab > Manual Update >...

  • Page 102: Administration

    400HD Series IP Phone with Microsoft Lync Administration 5.2.1 Managing Users You can change the phone’s login user name and password. This is the login required to access the Web interface and the Administration menu in the phone’s LCD.  To change the login username and password using the Web interface: Open the Users page (Management tab >...

  • Page 103: Restoring Defaults

    Administrator's Manual 5. Maintenance  To change the login username and password using the Configuration File: • Use the tables below as reference. Table 5-1: Administrator account - Username and Password Parameter Description Note: To add a value to these parameters, enter system/ followed by the parameter name, equal sign and then the value (e.g.

  • Page 104: Enabling Remote Management

    400HD Series IP Phone with Microsoft Lync Enabling Remote Management 5.3.1 Enabling Telnet Access Telnet access can be enabled using the Web interface or the Configuration File.  To enable Telnet using the Web interface: Open the Telnet page (Management tab > Remote Management menu > Telnet).

  • Page 105: Status And Performance

    Administrator's Manual 6. Status and Performance Status and Performance Viewing Network Status This section shows how to view network status from the Web interface. 6.1.1 Viewing LAN Status This section shows how to view LAN status information.  To view LAN status information: ...

  • Page 106: Viewing Voip Status

    400HD Series IP Phone with Microsoft Lync Viewing VoIP Status This section shows how to view VoIP status using the Web interface. 6.2.1 Viewing Phone Status This section shows how to view the phone status.  To view the phone status: ...

  • Page 107: Viewing Call Information

    Administrator's Manual 6. Status and Performance 6.2.3 Viewing Call Information The Web interface displays call information of a currently established call.  To view call information after establishing a call:  Open the Network Status page (Status & Diagnostics tab > System Status menu > VoIP Status).

  • Page 108: Viewing Phone Model / Firmware Version

    400HD Series IP Phone with Microsoft Lync Viewing Phone Model / Firmware Version This section shows how to view the phone model and the phone's firmware version from the Web interface or from the phone's LCD. 6.4.1 Viewing from the Web Interface ...

  • Page 109: Viewing Release Information

    Administrator's Manual 6. Status and Performance 6.4.3 Viewing Release Information This section shows how to view release information in the Web interface.  To view release information in the Web interface:  Open the Release Information screen (Status & Diagnostics tab > System Information >...
  • Page 110 400HD Series IP Phone with Microsoft Lync This page is intentionally left blank. Administrator's Manual Document #: LTRT-09935...

  • Page 111: Diagnostics

    Administrator's Manual 7. Diagnostics Diagnostics This section shows how to perform diagnostics. Logging: Analyzing and Debugging Traffic using Syslog This section shows how to use the System Logging (Syslog) feature for traffic analysis and debugging. The feature can be configured using the Web interface or Configuration File. ...
  • Page 112 400HD Series IP Phone with Microsoft Lync Parameter Description its default value. Server IP Address or Host Name The IP address (in dotted-decimal notation) of the computer you are using to run the Syslog server [system/syslog/server_address] (e.g. Wireshark). The Syslog server is an application designed to collect the logs and error messages generated by the phone.

  • Page 113: Monitoring: Pinging & Traceroute

    Administrator's Manual 7. Diagnostics Monitoring: Pinging & Traceroute This section shows how to perform pinging and traceroute using the Web interface. Traceroute is a diagnostic you can use  to display the route of packets across your network  to measure transit delays. Traceroute computes the sum of the mean times it takes for the packets to transit each hop (from host to host) in the route.

  • Page 114: Enabling Recording To Debug Voice

    400HD Series IP Phone with Microsoft Lync Enabling Recording to Debug Voice This section shows how to use recording capability to debug voice activity on the phone. You can enable the capability using the Web interface or Configuration File.  To enable recording to debug voice, using the Web interface: Open the Recording page (Status &...
  • Page 115 Administrator's Manual 7. Diagnostics Parameter Description Enable EC Debug Recording Activates the Echo Canceller Debug recording. [voip/packet_recording/ec_debug_recording/enabled]  [0] Disable (default)  [1] Enable Enable Noise Reduction Debug Recording Traffic on the network stops when the MUTE key is activated. [voip/packet_recording/noise_reduction_recording/enabled] ...

  • Page 116: Creating A Crash Dump File

    400HD Series IP Phone with Microsoft Lync Creating a Crash Dump File This section shows how to create a crash dump file using the Web interface. Crash dump copies historical processes to a file. You can create the file at the time the problem occurs. You can use the file to debug the problem.

  • Page 117: Enabling Tracing

    Set the 'Trace Level' field to Debug to activate tracing to debug level. Click Submit. Click Clean log, and then power up the phone. After the phone completes the power-up process, click Save log. Send the saved logged trace to AudioCodes Customer Technical Support for troubleshooting. Figure 7-5: Configuring Tracing Version 2.0.9...

  • Page 118: Configuring Port Mirroring

    400HD Series IP Phone with Microsoft Lync Configuring Port Mirroring Port mirroring facilitates network traffic monitoring enabling administrators to analyze and debug data or diagnose errors on a network, manage network performance and be alerted to problems. Inbound or outbound traffic (or both) can be mirrored on single or multiple interfaces.

  • Page 119: Troubleshooting

    Administrator's Manual 8. Troubleshooting Troubleshooting This section provides various troubleshooting procedures. Unable to Sign in to Lync using Username/Password Unable to sign in to Lync using the username/password sign-in Problem method. LCD Message "Invalid address, username or password" Corrective Actions Ensure that you have correctly entered the sign-in address, username, and password.

  • Page 120: How To Verify Ca Certificate Is Trusted / Authorized By Ip Phone

    The time offset is incorrect. LCD Message Corrective Actions Ensure that the Time Offset (DHCP Option 2) is configured in the DHCP server. If not, manually configure Daylight Saving Time (DST) values in the 420HD IP Phone. Administrator's Manual Document #: LTRT-09935...

  • Page 121: General Corrective Actions

    Administrator's Manual 8. Troubleshooting General Corrective Actions 8.7.1 Restoring Phone Defaults The phone's default settings can be restored from the phone's LCD or from the Web interface. 8.7.1.1 Restoring Factory Defaults from the Phone LCD This section shows how to restore factory defaults from the phone's LCD. ...

  • Page 122: Restoring Factory Defaults From The Web Interface

    400HD Series IP Phone with Microsoft Lync 8.7.1.2 Restoring Factory Defaults from the Web Interface This section shows how to restore the phone's factory defaults from the Web interface.  To restore the phone's factory defaults from the Web interface: Open the Restore Defaults page (Management tab >...

  • Page 123: Recovering Firmware

    Administrator's Manual 8. Troubleshooting The configuration you created is displayed in the text pane. Click the Loading new Configuration File button: Figure 8-4: Web Interface - Load New Configuration File Click Browse and select the cfg file you created; the phone verifies that it's related to the phone model.

  • Page 124: Restarting The Phone From The Web Interface

    400HD Series IP Phone with Microsoft Lync 8.7.4.2 Restarting the Phone from the Web Interface This section shows how to restart the phone from the Web interface:  To restart the phone from the Web interface: Open the Restart System page (Management tab > Administration menu > Restart System).

  • Page 125: A Alternative Automatic Provisioning Methods

     The phone tries to obtain the following configuration file: tftp://ProvisioningServer/420HD/<MAC address>.cfg (e.g. tftp://ProvisioningServer/420HD/001122334455.cfg) It is the Administrator’s responsibility to configure a DNS entry called ProvisioningServer on the DNS server and set it to the TFTP server IP address.

  • Page 126: Table A-1: Static Dns Record Parameters

    Where <protocol> can be one of the following protocols: "ftp", "tftp", "http" or "https". For example:  tftp://192.168.2.1 – retrieved firmware file is 420HD.img  ftp://192.168.2.1/Different_Firmware_Name.img - retrieved firmware file is Different_Firmware_Name.img Note: This parameter is applicable only when method is configured to "Static".

  • Page 127: Sip Subscribe And Notify Methods

    50029-386d4398-66dc40c-386d4398 To: <sip:224.0.1.75:5060> Call-ID: 8884c8-25020d0a-13c4-50029-386d4398-3e2bcb8e-386d4398 CSeq: 1 SUBSCRIBE Via: SIP/2.0/UDP 10.13.2.37:5060;rport;branch=z9hG4bK-386d4398- 6ad00ca2-7ca3606e Expires: 0 Event: ua-profile;profile- type="application";model="420HD";version="2.0.9" Max-Forwards: 70 Supported: replaces,100rel Accept: application/url Contact: <sip:00000001@10.13.2.37:5060> User-Agent: AUDC-IPPhone/1.2.1_build_6 Content-Length: 0 The provisioning server or any other entity replies with a 200 OK message to the SUBSCRIBE message (see below) and sends a NOTIFY SIP message with the provisioning URL in the message body as shown below.
  • Page 128 Contact: <sip:10.13.4.121:5060> To: <sip:224.0.1.75:5060> From: <sip:00000001@10.13.2.37:5060>;tag=87a5a8-25020d0a-13c4- 50029-386d4398-66dc40c-386d4398 Call-ID: 8884c8-25020d0a-13c4-50029-386d4398-3e2bcb8e-386d4398 CSeq: 1 NOTIFY Content-Type: application/url Subscription-State: terminated;reason=timeout Event: ua-profile;profile- type="application";model="420HD";version="2.0.9" Content-Length: 18 tftp://10.13.4.121 The following code describes SIP SUBSCRIBE Message to Obtain Provisioning Information. SUBSCRIBE sip:224.0.1.75:5060 SIP/2.0 From: <sip:00000001@10.13.2.37:5060>;tag=87a5a8-25020d0a-13c4- 50029-386d4398-66dc40c-386d4398 To: <sip:224.0.1.75:5060>...
  • Page 129 NOTIFY sip:10.13.2.37:5060 SIP/2.0 Via: SIP/2.0/UDP 10.13.2.37:5060;rport;branch=z9hG4bK-386d4398- 6ad00ca2-7ca3606e Max-Forwards: 20 Contact: <sip:10.13.4.121:5060> To: <sip:224.0.1.75:5060> From: <sip:00000001@10.13.2.37:5060>;tag=87a5a8-25020d0a-13c4- 50029-386d4398-66dc40c-386d4398 Call-ID: 8884c8-25020d0a-13c4-50029-386d4398-3e2bcb8e-386d4398 CSeq: 1 NOTIFY Content-Type: application/url Subscription-State: terminated;reason=timeout Event: ua-profile;profile- type="application";model="420HD";version="2.0.9" Content-Length: 18 tftp://10.13.4.121 Version 2.0.9 400HD Series IP Phone with Microsoft Lync...
  • Page 130 400HD Series IP Phone with Microsoft Lync This page is intentionally left blank. Administrator's Manual Document #: LTRT-09935...

  • Page 131: B Specifications

    Administrator's Manual B. Specifications Specifications This section details the 400HD Series IP Phones specifications. 420HD IP Phone The table below details the 420HD IP Phone specifications. Table B-1: 420HD IP Phone Specifications Feature Details  VoIP Signaling Protocols SIP: RFC 3261, RFC 2327 (SDP) ...
  • Page 132 400HD Series IP Phone with Microsoft Lync Feature Details  Inputting Text to Dial (T9)  LCD Display User Interface Language Support (Various Languages) Configuration/ Management  Web-based Management (HTTP/HTTPS)  Auto-Provisioning (via TFTP, FTP, HTTP and HTTPS) for firmware and configuration file upgrade ...

  • Page 133: 430Hd And 440Hd Ip Phones

    Administrator's Manual B. Specifications 430HD and 440HD IP Phones The table below details the 430HD and 440HD IP Phones specifications. Table B-2: 430HD and 440HD IP Phone Specifications Feature Details  VoIP Signaling Protocols SIP: RFC 3261, RFC 2327 (SDP) ...
  • Page 134 400HD Series IP Phone with Microsoft Lync Feature Details  Boss Admin (applies only to the 430HD and 440HD phones)  Dial plan (supports normalization rules downloaded from the Lync server via in-band provisioning)  T9 predictive text for Corporate Directory search ...
  • Page 135 Administrator's Manual B. Specifications Feature Details  Hardware LCD screen: Graphic LCD (132x64) monochrome  BLF screen: Graphic LCD (60x376) monochrome (applies only to the 440HD model)  Connectors interfaces:  2 x RJ-45 ports (10/100/1000BaseT Ethernet) for WAN and LAN ...

  • Page 136: Sip Support (Rfc, Headers)

    400HD Series IP Phone with Microsoft Lync SIP Support (RFC, Headers) The following is a list of supported SIP RFCs and methods that you can use to create for the phone. Table B-3: Supported IETF RFCs RFC Number RFC Title RFC 2327 RFC 2617 HTTP Authentication: Basic and Digest Access...

  • Page 137: Sip Compliance Tables

    Administrator's Manual B. Specifications RFC Number RFC Title draft-ietf-sipping-cc-transfer-05 Call Transfer draft-ietf-sipping-realtimefax-01 SIP Support for Real-time Fax: Call Flow Examples draft-choudhuri-sip-info-digit-00 SIP INFO method for DTMF digit transport and collection draft-mahy-sipping-signaled-digits-01 Signaled Telephony Events in the Session Initiation Protocol Note: The following SIP features are not supported: •...

  • Page 138: Table B-5: Supported Sip Headers

    400HD Series IP Phone with Microsoft Lync SIP Headers B.3.1.2 The device supports the following SIP headers: Table B-5: Supported SIP Headers Header Field Supported Accept Alert-Info Allow Authorization Call-ID Call-Info Contact Content-Length Content-Type Cseq Date Diversion Encryption Expires From History-Info Join Max-Forwards...
  • Page 139 Administrator's Manual B. Specifications Header Field Supported Session-Expires Supported Timestamp Unsupported User- Agent Voicemail Warning WWW- Authenticate Version 2.0.9 400HD Series IP Phone with Microsoft Lync...
  • Page 140 AudioCodes Series of High Definition IP Phones HD VoIP Administrator’s Manual 400HD Series IP Phones ® ™ with Microsoft Lync Version 2.0.9 www.audiocodes.com...

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