Viewing Calls-In-Queue Information; Privacy Guard; Access Codes - Cisco 7960 User Manual

Viewing Calls-in-queue Information

Privacy Guard

Access Codes

Cisco 7960/7940 Telephone User Guide
620-05600070B
NOTE: You must be logged into a queue before calls from the queue will ring at your
telephone.
If the Display Queue Status feature has been activated for your phone, you will be
able to see the number of unanswered calls currently in queue for the displayed
queue. The information display format is
<queue name>=<number of unanswered calls in queue>
For example, "Pubs=2" would mean there are two calls waiting in the queue named
Pubs.
If you have been provided with queue status display from multiple queues, your
phone will show the calls-in-queue status for the queue which most recently
received a call.
Privacy Guard is a call screening service that works with Caller ID to identify all
incoming calls that have no Caller ID, such as calls that are Anonymous,
Unavailable, Out-of-Area, or Private. It forces callers to identify themselves by
entering an access code or recording their name in order to complete the call. You
will know who is calling and have four options for handling the call.
Privacy Guard provides the ability to create two kinds of access codes that you can
give to family members, friends or business associates to allow them to identify
themselves if they call and their caller ID is not available. You decide who gets
which code.
For phones with a display, access codes are shown on the display as shown:
Privacy Guard (<access code>)
The Access Code is a 3-digit code that, when required, is entered followed by the
# key. There is only one Access Code.
The Selective Caller List is a list of up to ten codes. Each code must be 10-digits.
When required, a caller enters the code followed by the # key.
NOTE: When creating the codes for the Selective Caller List, you want codes that are
easy for the caller to remember and use. If the code will be used for an individual,
you might want to use the phone number most commonly used by that person. If it
Viewing Calls-in-queue Information
System Telephone Features 65