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Cisco 7960G - IP Phone VoIP User Manual

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Download this manual See also: Administration Manual, Manual
Cisco IP Phone 7960 and 7940
Series User Guide
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
Customer Order Number: DOC-7810182=
Text Part Number: 78-10182-08

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Summary of Contents for Cisco 7960G - IP Phone VoIP

  • Page 1 Cisco IP Phone 7960 and 7940 Series User Guide Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Customer Order Number: DOC-7810182= Text Part Number: 78-10182-08...
  • Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...
  • Page 3 All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0208R) Cisco IP Phone 7960 and 7940 Series User Guide Copyright ©...

  • Page 5: Table Of Contents

    A Road Map to Your Cisco IP Phone Using the Feature Buttons 1-10 Navigating on Your Phone 1-11 Using the Handset, Headset, and Speakerphone 1-12 Using the Handset 1-12 Adjusting the Handset Rest 1-12 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08...
  • Page 6 Transferring a Call to Another Extension Redialing the Last Number Dialed How to Get Notified When a Busy Line is Available Using Cisco Call Back Storing and Retrieving a Call Using Call Park Cisco IP Phone 7960 and 7940 Series User Guide...
  • Page 7 Viewing and Dialing from the Phone Logs 3-21 Searching and Dialing from the Phone Directory 3-23 Logging Into Your Extension from Any Phone Using the Cisco CallManager C H A P T E R Extension Mobility Feature Logging in to Cisco CallManager Extension Mobility...
  • Page 8 How do I list my missed calls? I don’t see a Hold button—how do I put someone on hold? How do I change the contrast on the phone LCD screen? Cisco IP Phone 7960 and 7940 Series User Guide viii 78-10182-08...
  • Page 9 Contents How do I change the settings for my Cisco CallManager Extension Mobility line? How do I forward calls? How do I store numbers of friends and colleagues that I want to call often? I’ve used up all my speed dial lines, can I add more?
  • Page 10 Contents Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08...

  • Page 11: Preface

    About this Guide Use this guide to perform basic and advanced phone tasks using a phone in the Cisco IP Phone 7960 or 7940 series running in a Cisco CallManager phone system. This book is organized in the following way:...

  • Page 12: Related Documentation

    Related Documentation For more information, refer to these documents: At a Glance Cisco IP Phone 7960 and 7940 Series—This booklet includes • basic installation instructions and ships in the box with each phone. Quick Reference Cisco IP Phone 7960/7940 Series—This wallet card •...

  • Page 13: Obtaining Documentation

    Obtaining Documentation Obtaining Documentation These sections explain how to obtain documentation from Cisco Systems. World Wide Web You can access the most current Cisco documentation on the World Wide Web at this URL: http://www.cisco.com Translated documentation is available at this URL: http://www.cisco.com/public/countries_languages.shtml...

  • Page 14: Documentation Feedback

    Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site. Cisco.com Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

  • Page 15: Technical Assistance Center

    Cisco TAC Web Site You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software.

  • Page 16: Cisco Tac Escalation Center

    If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL: http://www.cisco.com/tac/caseopen If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.

  • Page 17: Document Conventions

    < > Nonprinting characters, such as passwords are in angle brackets. Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication. Cisco IP Phone 7960 and 7940 Series User Guide xvii 78-10182-08...
  • Page 18 Ennen kuin työskentelet minkään laitteiston parissa, ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista onnettomuuksien ehkäisykeinoista. Tässä julkaisussa esiintyvien varoitusten käännökset löydät laitteen mukana olevasta Regulatory Compliance and Safety Information -kirjasesta (määräysten noudattaminen ja tietoa turvallisuudesta). Cisco IP Phone 7960 and 7940 Series User Guide xviii 78-10182-08...
  • Page 19 å unngå ulykker. Hvis du vil se oversettelser av de advarslene som finnes i denne publikasjonen, kan du se i dokumentet Regulatory Compliance and Safety Information (Overholdelse av forskrifter og sikkerhetsinformasjon) som ble levert med denne enheten. Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08...
  • Page 20 Se förklaringar av de varningar som förkommer i denna publikation i dokumentet Regulatory Compliance and Safety Information (Efterrättelse av föreskrifter och säkerhetsinformation), vilket medföljer denna anordning. Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08...

  • Page 21: Introducing Your Cisco Ip Phone

    Your Cisco IP Phone offers features that might surprise you. Because it is part of an IP network, your Cisco IP Phone can provide not only telephony services, but data services, too—including up-to-the-minute information and services from the...

  • Page 22: Connecting Your Cisco Ip Phone

    Connecting Your Cisco IP Phone Chances are, your system administrator or a technician will connect your new Cisco IP Phone to the corporate IP telephony network. If that is not the case, connecting your phone is easy. Follow the steps below. Refer to to locate ports on the back of your phone.
  • Page 23 Once you connect the Cisco IP Phone to its power source, a start-up process begins. After several minutes, the phone’s LCD screen displays a neutral “ready”...
  • Page 24 DC48V DC adapter port (DC48V) Access port (10/100 PC) Power supply with AC adapter port plug Handset port Power cable with wall socket plug Headset port Network port (10/100 SW) Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08...
  • Page 25 • Auto-Registering Your Phone Using TAPS Your administrator may ask you to auto-register your Cisco IP Phone using TAPS, the Tool for Auto-Registered Phones Support. TAPS might be used either for a new phone or to replace an existing phone.

  • Page 26: A Road Map To Your Cisco Ip Phone

    A Road Map to Your Cisco IP Phone Refer to the following illustrations and table to identify the buttons and parts on your Cisco IP Phone and to find a description of related features. Cisco IP Phone 7960 and 7940 Series User Guide...
  • Page 27 Chapter 1 Introducing Your Cisco IP Phone A Road Map to Your Cisco IP Phone Figure 1-1 Cisco IP Phone 7960 Figure 1-2 Cisco IP Phone 7940 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08...
  • Page 28 Line or speed Opens a new line or speed dials the number on the LCD dial button screen. Phones in the Cisco IP Phone 7960 series have six line or speed dial buttons and phones in the 7940 series have two.
  • Page 29 Related Topics Using the Feature Buttons, page 1-10 • Navigating on Your Phone, page 1-11 • Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08...

  • Page 30: Using The Feature Buttons

    Services button—Displays services on your phone’s LCD screen. These are • services to which you have already subscribed using the Cisco CallManager User Options web pages. Your system administrator determines the services that are available to you. For more information, see the “Establishing Cisco...

  • Page 31: Navigating On Your Phone

    • You can choose menu items on your Cisco IP Phone in more than one way: Using the Navigation button—Press the Navigation button (this is the –...

  • Page 32: Using The Speakerphone

    • Using the Headset, page 1-14 Using the Handset The handset on your Cisco IP Phone functions in the same way as a handset on a traditional phone: To place and answer calls with the handset, simply lift the handset.
  • Page 33 Replace the handset in the rest. The tab hooks into a slot in the handset to ensure that the handset will not slip out of the rest. Related Topics Using the Handset, page 1-12 • Cisco IP Phone 7960 and 7940 Series User Guide 1-13 78-10182-08...

  • Page 34: Using The Speakerphone

    You can use the headset in conjunction with all of the features on your Cisco IP Phone, including the Volume and Mute buttons. Use these buttons to adjust the volume to the ear piece and to mute the speech path from the headset microphone.

  • Page 35: Customizing Your Phone From The User Options Web Pages

    Customizing Your Phone From the User Options Web Pages You can use the Cisco CallManager User Options web pages to subscribe to services. Services include web-based information and special phone features. In addition to subscribing to services, you can use the Cisco CallManager User...

  • Page 36: Logging In To The User Options Web Pages

    Step 2 password are provided by your system administrator. The Cisco CallManager User Options Menu page appears. Select your phone or, if applicable, your Cisco CallManager Extension Mobility Step 3 device profile from the “Select a device to configure” drop-down list.

  • Page 37: Changing The Default Language For The User Options Web Pages

    Step 1 From the User Options main menu, select your phone or, if applicable, your Cisco CallManager Extension Mobility device profile from the Select a device to configure drop-down list. The menu is context-sensitive and displays options appropriate for the device or device profile that you have selected.

  • Page 38: Establishing Cisco Ip Phone Services

    If you use Cisco CallManager Extension Mobility, the default language will display on the LCD screen the next time you log on to a Cisco IP Phone. When you are finished, click Return to the Menu or Log Off at the bottom of the Step 4 page.

  • Page 39: Subscribing To Services

    “Logging In to the User Options Web Pages” section on page 1-16. Procedure From the User Options main menu, click Configure your Cisco IP Phone Step 1 Services. The Subscribe/Unsubscribe IP Phone Services page appears. Select the service you want to add to your phone from the “Available Services”...

  • Page 40: How To Change Or End Subscriptions

    1-16. Procedure Step 1 From the User Options main menu, click Configure your Cisco IP Phone Services. The Subscribe/Unsubscribe IP Phone Services page appears. Step 2 In the Your Subscribed Services pane, click on the service that you want to change or end.
  • Page 41 When you are finished, click Return to the Menu or Log Off at the bottom of the Step 4 page. Related Topics Subscribing to Services, page 1-19 • • Establishing Cisco IP Phone Services, page 1-18 Cisco IP Phone 7960 and 7940 Series User Guide 1-21 78-10182-08...
  • Page 42 Chapter 1 Introducing Your Cisco IP Phone Customizing Your Phone From the User Options Web Pages Cisco IP Phone 7960 and 7940 Series User Guide 1-22 78-10182-08...

  • Page 43: Customizing Phone Settings

    C H A P T E R Customizing Phone Settings These procedures help you personalize settings for your Cisco IP Phone: Adjusting the Handset, Speakerphone, and Headset Volume, page 2-1 • • Adjusting the Ringer Volume, page 2-2 • Personalizing the Ringer Sound, page 2-3 Adjusting the Message Waiting Indicator Light, page 2-4 •...

  • Page 44: Adjusting The Ringer Volume

    The ringer volume is automatically saved. Related Topics • Adjusting the Handset, Speakerphone, and Headset Volume, page 2-1 Personalizing the Ringer Sound, page 2-3 • Changing the LCD Screen Contrast, page 2-5 • Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08...

  • Page 45: Personalizing The Ringer Sound

    Press the Save softkey to save all of your settings and to exit the Settings menu. Related Topics Adjusting the Handset, Speakerphone, and Headset Volume, page 2-1 • Adjusting the Ringer Volume, page 2-2 • • Changing the LCD Screen Contrast, page 2-5 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08...

  • Page 46: Adjusting The Message Waiting Indicator Light

    You can change the behavior policy of the message waiting indicator light (or “lamp”) for each line appearance on your Cisco IP Phone. The message waiting indicator is the red strip on your phone’s handset that blinks when you receive an incoming call.

  • Page 47: Changing The Lcd Screen Contrast

    Adjusting the Handset, Speakerphone, and Headset Volume, page 2-1 • • Adjusting the Ringer Volume, page 2-2 Personalizing the Ringer Sound, page 2-3 • Adjusting the Message Waiting Indicator Light, page 2-4 • Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08...

  • Page 48: Changing The Language For The Phone Lcd Screen

    Changing the Language for the Phone LCD Screen Use this procedure to change the default language in which information is displayed on the Cisco IP Phone’s LCD screen. If you use the Cisco CallManager Extension Mobility service, follow the Note procedure described in the“Changing the Default Language for the User Options...
  • Page 49 Changing the Language for the Phone LCD Screen Related Topics • Changing the LCD Screen Contrast, page 2-5 Changing the Default Language for the User Options Web Pages, page 1-17 • Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08...
  • Page 50 Chapter 2 Customizing Phone Settings Changing the Language for the Phone LCD Screen Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08...

  • Page 51: Placing A Call And Other Basic Phone Tasks

    Viewing and Dialing from the Phone Logs, page 3-21 • • Searching and Dialing from the Phone Directory, page 3-23 Using a cell or mobile phone in close proximity to a Cisco IP Phone might cause Caution interference. Making Telephone Calls...

  • Page 52: Placing A Call

    • • Redialing the Last Number Dialed, page 3-8 • How to Get Notified When a Busy Line is Available Using Cisco Call Back, page 3-8 • Storing and Retrieving a Call Using Call Park, page 3-9 Answering Calls on Another Extension Using Call Pickup, page 3-10 •...
  • Page 53 5-20. If you receive a busy tone or a ring with no answer when you call another extension, you can use the Cisco Call Back feature to get an alert when the extension is available. See the “How to Get Notified When a Busy Line is Available Using Cisco Call Back”...

  • Page 54: Answering A Call

    Answering Calls on Another Extension Using Call Pickup, page 3-10 • Ending a Call Table 3-3 lists ways to end a call: Table 3-3 Ending a Call If you are using... Then... the handset Hang up the handset. Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08...

  • Page 55: Muting A Call

    To mute a call, press the Mute button. To disengage mute, press Mute again. Related Topics Placing a Call, page 3-2 • Answering a Call, page 3-4 • Ending a Call, page 3-4 • • Putting a Call on Hold, page 3-6 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08...

  • Page 56: Putting A Call On Hold

    Placing a Call, page 3-2 • Answering a Call, page 3-4 • • Ending a Call, page 3-4 Muting a Call, page 3-5 • Transferring a Call to Another Extension, page 3-7 • Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08...

  • Page 57: Transferring A Call To Another Extension

    Answering a Call, page 3-4 Ending a Call, page 3-4 • Storing and Retrieving a Call Using Call Park, page 3-9 • • Forwarding Calls to Another Extension, page 3-14 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08...

  • Page 58: Redialing The Last Number Dialed

    How to Get Notified When a Busy Line is Available Using Cisco Call Back If you call an extension and the line is busy or the call goes unanswered, you can use the Cisco Call Back feature to be notified when the extension is available to take a call. Procedure Call an extension.

  • Page 59: Redialing The Last Number Dialed

    Park a call when you want to store the call before retrieving it from another phone in the Cisco CallManager system (for example, a phone in someone else’s office or in a conference room). Call park numbers are pre-configured for this purpose by your system administrator.

  • Page 60: Answering Calls On Another Extension Using Call Pickup

    You can answer an incoming call that is ringing on a telephone extension other than your own by using the call pickup feature. There are two types of call pickup available on the Cisco IP Phone, as described in these topics: How to Pick Up Calls Within Your Group, page 3-11 •...

  • Page 61: How To Pick Up Calls Outside Of Your Group

    How to Pick Up Calls Within Your Group Call pickup allows you to pick up incoming calls within your own group. A “group” in this sense is any consolidation of Cisco IP Phone extensions, as defined by your system administrator. For example, your group might contain co-workers in neighboring offices or cubes.

  • Page 62: Using Speed Dial

    • Using Speed Dial The buttons to the right of the LCD screen on your Cisco IP Phone can be used as phone lines or as speed dial buttons, as determined by your system administrator. You can assign phone numbers and text labels to speed dial buttons using the Cisco CallManager User Options web pages.
  • Page 63 Step 5 page. Note If your phone uses Cisco CallManager Extension Mobility, you will need to log out and back in to the extension mobility service on your phone before the changes take effect. Cisco IP Phone 7960 and 7940 Series User Guide...

  • Page 64: Forwarding Calls To Another Extension

    Press the CFwdAll softkey. You should hear two beeps. Enter the number to which you want to forward all of your calls, exactly as you Step 2 would if you were placing a call to that number. Cisco IP Phone 7960 and 7940 Series User Guide 3-14 78-10182-08...

  • Page 65: Setting Up Call Forwarding When Not At Your Phone

    Canceling Call Forwarding, page 3-16 • Setting Up Call Forwarding When Not at Your Phone If you are away from your phone, use the Cisco CallManager User Options web pages to set up call forwarding. Before You Begin Log in to the User Options web page. For information on the User Options web page and how to access it, see the “Logging In to the User Options Web Pages”...

  • Page 66: Canceling Call Forwarding

    You can cancel call forwarding from either your phone or on the web. To cancel call forwarding from your phone, press the CFwAll softkey. To cancel call forwarding when you are away from your phone, perform the following procedure. Cisco IP Phone 7960 and 7940 Series User Guide 3-16 78-10182-08...

  • Page 67: Making Conference Calls

    Setting Up Call Forwarding When Not at Your Phone, page 3-15 Making Conference Calls Your Cisco IP Phone supports conference calls, enabling you to talk with multiple parties at the same time. When you are on a conference call, you can use regular phone features such as Mute, Hold, Transfer, and speakerphone.

  • Page 68: Placing A Conference Call

    Conferencing by Barging in on Established Conversations, page 3-20 Using Meet-Me Conferences Your Cisco IP Phone supports Meet-Me conferences. A Meet-Me conference allows other callers to dial into the conference call. A Meet-Me conference requires a special conference number which is pre-configured for this purpose by your system administrator.

  • Page 69: Establishing A Meet-Me Conference

    You do not need to press the Meet-Me softkey on your Cisco IP Phone. Related Topics Making Conference Calls, page 3-17 • Placing a Conference Call, page 3-18 • Cisco IP Phone 7960 and 7940 Series User Guide 3-19 78-10182-08...

  • Page 70: Conferencing By Barging In On Established Conversations

    When you hang up, the remaining parties receive a disconnect tone, and the original call continues. Related Topics Making Conference Calls, page 3-17 • Placing a Conference Call, page 3-18 • • Using Meet-Me Conferences, page 3-18 Cisco IP Phone 7960 and 7940 Series User Guide 3-20 78-10182-08...

  • Page 71: Using Voice Mail

    A text message on the LCD screen displays. • To set up voice mail, press the Messages button on your Cisco IP Phone and follow the voice instructions. Your system administrator will provide you with a default password. For security reasons, you should change your default password as soon as possible.
  • Page 72 Placing a Call and Other Basic Phone Tasks Viewing and Dialing from the Phone Logs (see the “Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility Feature” section on page 4-1), the call history is only available for times you are logged into the phone. Also, there is a limit on the number of call history records that can be stored.

  • Page 73: Searching And Dialing From The Phone Directory

    Press the Exit softkey twice to exit the Directory menu. Step 5 Related Topics • Viewing and Dialing from the Phone Logs, page 3-21 Making Telephone Calls, page 3-1 • Using Fast Dials, page 5-12 • Cisco IP Phone 7960 and 7940 Series User Guide 3-23 78-10182-08...

  • Page 74: Searching And Dialing From The Phone Directory

    Chapter 3 Placing a Call and Other Basic Phone Tasks Searching and Dialing from the Phone Directory Cisco IP Phone 7960 and 7940 Series User Guide 3-24 78-10182-08...

  • Page 75: Extension Mobility Feature

    Cisco IP Phone. When you use your Cisco CallManager Extension Mobility personal identification number (PIN) to log in to a Cisco IP Phone, your assigned telephone number, and the settings that you have established from the Cisco CallManager User Options web pages, are associated with that phone.

  • Page 76: Logging In To Cisco Callmanager Extension Mobility

    Chapter 4 Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility Feature Logging in to Cisco CallManager Extension Mobility beginning of every day. If you hear a busy signal after pressing the Messages button or any key on the touch tone key pad, then you must log in before using the phone.
  • Page 77 Press the submit softkey. Step 5 The Cisco IP Phone to which you have logged in now adopts your user profile information, including your speed dials and established services. The phone also becomes associated with your phone number. If you login while the receiver is off hook, the changes will not take effect until you hang up.

  • Page 78: Logging Out Of Cisco Callmanager Extension Mobility

    Chapter 4 Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility Feature Logging Out of Cisco CallManager Extension Mobility Logging Out of Cisco CallManager Extension Mobility When you are ready to log out of Cisco CallManager Extension Mobility, follow these steps.

  • Page 79: Changing Your Cisco Callmanager Extension Mobility Pin

    Chapter 4 Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility Feature Changing Your Cisco CallManager Extension Mobility PIN Changing Your Cisco CallManager Extension Mobility PIN To change your Cisco CallManager Extension Mobility PIN, use the...
  • Page 80 Chapter 4 Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility Feature Changing Your Cisco CallManager Extension Mobility PIN Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08...

  • Page 81: Managing Your Contacts

    With the Personal Fast Dials service, you can assign index numbers (from 1 to 99) for quick dialing from your Cisco IP Phone. You can assign index numbers either to Personal Address Book entries or to directory entries that you add that do not correspond to the address book.

  • Page 82: Managing Your Personal Address Book

    Related Topics • Managing Your Personal Address Book, page 5-2 Dialing a Personal Address Book Entry, page 5-9 • Using the Cisco IP Phone Address Book Synchronizer, page 5-9 • • Using Fast Dials, page 5-12 Using Speed Dial, page 3-12 •...

  • Page 83: Chapter 5 Managing Your Contact

    Chapter 5 Managing Your Contacts Managing Your Personal Address Book Procedure From the User Options Menu window in the Cisco IP Phone User Options Step 1 application, choose a device to configure, such as your primary phone. Step 2 Click the Configure your Cisco IP Phone Services link.

  • Page 84: Creating A New Address Book Entry On The Web

    “Logging In to the User Options Web Pages” section on page 1-16. Procedure From the User Options web page, click Configure your Cisco Personal Address Step 1 Book. The Find/List Personal Address Book Entries page appears. You can add entries manually or use a synchronizer application to Note automatically import entries from your Microsoft Outlook address book.

  • Page 85: Searching For Or Editing A Personal Address Book Entry On The Web

    “Logging In to the User Options Web Pages” section on page 1-16. Procedure From the User Options web page, click Configure your Cisco Personal Address Step 1 Book. The Find/List Personal Address Book Entries page appears. Enter the name you that want to find by First Name, Last Name, or Nickname and Step 2 click Find;...

  • Page 86: Searching Personal Address Book Entries On Your Phone

    Searching for or Editing a Personal Address Book Entry on the Web, page 5-5 • Subscribing to Personal Address Book, page 5-2 • Editing a Personal Address Book Entry on Your Phone, page 5-7 • Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08...

  • Page 87: Editing A Personal Address Book Entry On Your Phone

    Searching Personal Address Book Entries on Your Phone, page 5-6 Subscribing to Personal Address Book, page 5-2 • Deleting an Address Book Entry on the Web, page 5-8 • • Managing Your Personal Address Book, page 5-2 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08...

  • Page 88: Deleting An Address Book Entry On The Web

    Searching Personal Address Book Entries on Your Phone, page 5-6 • Editing a Personal Address Book Entry on Your Phone, page 5-7 • • Subscribing to Personal Address Book, page 5-2 Managing Your Personal Address Book, page 5-2 • Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08...

  • Page 89: Dialing A Personal Address Book Entry

    Using the Cisco IP Phone Address Book Synchronizer You can synchronize your Microsoft Outlook and/or your Outlook Express address book entries with the directory in Cisco CallManager using the Cisco IP Phone Address Book Synchronizer. • Installing the Cisco IP Phone Address Book Synchronizer, page 5-9 Configuring the Cisco IP Phone Address Book Synchronizer, page 5-11 •...
  • Page 90 Managing Your Contacts Using the Cisco IP Phone Address Book Synchronizer Before You Begin You need to get the Cisco IP Phone Address Book Synchronizer installer file from your system administrator. Procedure Double-click the TabSyncInstall.exe file provided by your system administrator.

  • Page 91: Configuring The Cisco Ip Phone Address Book Synchronizer

    Step 6 The Configure Cisco CallManager Web Server window displays. Step 7 Enter the IP address or host name of the Cisco CallManager and click OK. If you do not have this information, contact your system administrator. Click the Password button.

  • Page 92: Using Fast Dials

    Managing Your Contacts Using Fast Dials Related Topics • Using the Cisco IP Phone Address Book Synchronizer, page 5-9 Installing the Cisco IP Phone Address Book Synchronizer, page 5-9 • Using Fast Dials With Personal Fast Dials, you can assign index numbers (from 1 to 99) to phone numbers for quick dialing from your Cisco IP phone.

  • Page 93: Assigning Fast Dial Codes To Phone Numbers On The Web

    Unlike speed dial, the fast dial feature is not limited by the availability of line buttons on your Cisco IP Phone. Instead, fast dial codes are one or two number codes (1 to 99) that you dial instead of a complete phone number.
  • Page 94 From the Find/List Address Book Entries page, click Fast Dials. Step 7 On the line that corresponds to the index (fast dial code number) that you chose, you will see a name or phone number: Cisco IP Phone 7960 and 7940 Series User Guide 5-14 78-10182-08...

  • Page 95: Removing Personal Fast Dials Entries On The Web

    Log in to the User Options web page. For information on the User Options web page and how to access it, see the “Logging In to the User Options Web Pages” section on page 1-16. Cisco IP Phone 7960 and 7940 Series User Guide 5-15 78-10182-08...

  • Page 96: Book On Your Phone

    Chapter 5 Managing Your Contacts Using Fast Dials Procedure From the User Options Menu window in the Cisco IP Phone User Options Step 1 application, choose a device to configure, such as your primary phone. Step 2 Click the Configure your Cisco Personal Address Book link.

  • Page 97: Creating A Personal Fast Dial Entry For A Non-Address Book Directory Number On Your Phone

    “Creating a Personal Fast Dials Entry for a Number in Your Personal Address Book on Your Phone” section on page 5-16. Cisco IP Phone 7960 and 7940 Series User Guide 5-17 78-10182-08...
  • Page 98 Chapter 5 Managing Your Contacts Using Fast Dials Procedure From your Cisco IP Phone, press the services button. Step 1 The phone displays the services that have been configured for your phone. Step 2 Use the navigation button to highlight the option that corresponds to the My Fast Dials service and press the Select softkey.

  • Page 99: Removing A Personal Fast Dials Entry On Your Phone

    Use the following procedure to remove a Personal Fast Dials entry. Procedure Step 1 From your Cisco IP Phone, press the services button. The phone displays the services that have been configured for your phone. Step 2 Use the navigation button to highlight the option that corresponds to the My Fast Dials service and press the Select softkey.

  • Page 100: Dialing A Personal Fast Dials Entry

    Use the following procedure to dial a number using the Personal Fast Dials service. Before You Begin Before you can use the Fast Dial feature on your Cisco IP Phone, you must subscribe to the Fast Dial service. For information on subscribing to services, refer to the “Establishing Cisco IP Phone Services”...

  • Page 101: Chapter 6 Using The Cisco Ip Phone 7914 Expansion Module

    Expansion Module The Cisco IP Phone 7914 Expansion Module attaches to phones in the Cisco IP Phone 7960 series and extends its functionality by adding 14 line appearances and/or speed dial numbers per module. One or two Expansion Modules can be attached to your IP Phone. One Expansion Module provides a total of 20 line and/or speed dial numbers.

  • Page 102: Understanding Expansion Module Features

    LCD screen—Displays either the phone number, speed dial number, or text label (such as a name) assigned to each button. Icons indicating line status function in the same way as those on the Cisco IP Phone 7960. Lighted Buttons—14 buttons. Each button corresponds to one line (just like on the Cisco IP Phone 7960).

  • Page 103: How To Get More Information

    How to Get More Information For more information about the 7914 Expanison Module, see the Cisco IP Phone 7914 Expansion Module Quick Start Guide. You can access this guide from the Cisco IP Phone Web site by performing the following steps:...
  • Page 104 Chapter 6 Using the Cisco IP Phone 7914 Expansion Module How to Get More Information Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08...

  • Page 105: Appendix

    • How do I change the contrast on the phone LCD screen?, page A-3 • • How do I change the settings for my Cisco CallManager Extension Mobility line?, page A-3 • How do I forward calls?, page A-4 How do I store numbers of friends and colleagues that I want to call often?, •...

  • Page 106: Appendix A Faq

    You can list the missed calls, placed calls, and received calls on your phone. For more information, refer to the “Viewing and Dialing from the Phone Logs” section on page 3-21. Related Topics • Searching and Dialing from the Phone Directory, page 3-23 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08...

  • Page 107: I Don't See A Hold Button-How Do I Put Someone On Hold

    How do I change the settings for my Cisco CallManager Extension Mobility line? You change the settings for your Cisco CallManager Extension Mobility line the same way that you change them for a regular line. When you want to change any settings that are in the User Options web page, make sure to select the device profile for your extension mobility extension.

  • Page 108: How Do I Forward Calls

    How do I forward calls? Related Topics • Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility Feature, page 4-1 How do I forward calls? You can forward calls either from your phone or from the User Options web page.

  • Page 109: I've Used Up All My Speed Dial Lines, Can I Add More

    If you assigned numbers to all of the speed dial buttons on your phone, there are two ways to store numbers for fast retrieval: • Add a Cisco IP Phone 7914 Expansion Module to your phone, and get an additional 14 speed dial lines (see Chapter 6, “Using the Cisco IP Phone 7914 Expansion Module.”)

  • Page 110: Can I Use Call Forwarding To Send My Calls Directly To Voice Mail, Without Ringing My Desk Top Phone

    Why don’t I get a dial tone after dialing an access code? If you use an access code, such as 9, to make external calls, your Cisco IP Phone might not make a dial tone. Continue dialing your call. Related Topics Making Telephone Calls, page 3-1 •...

  • Page 111: Appendix

    Read the following safety notices before installing or using your Cisco IP Phone: These safety notices apply to phones in the Cisco IP Phone 7960 and 7940 series. This warning symbol means danger. You are in a situation that could cause Warning bodily injury.

  • Page 112: Appendix B Safety Notice

    Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors). The device is designed to work with TN power systems. Warning Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08...

  • Page 113: Appendix

    Only a system administrator or technician can alter this data. Follow these steps to access network configuration data. Procedure Step 1 Press the Settings button. From the Settings menu, use the Navigation button to select Network Step 2 Configuration. Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08...

  • Page 114: Appendix C Troubleshooting Your Phone

    Use the Navigation button to select the item that you want to view and press the Step 4 Select softkey. From here, you can view Status Messages, Network Statistics, Firmware Versions, and Expansion Module Statistics for your phone. Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08...

  • Page 115: Troubleshooting Cisco Callmanager Extension Mobility

    Error Code or Message Recommended Action for Users 0, 2, 3, 6, 9, 12, 100, 101 When you try to log in to Cisco CallManager Extension Mobility, the phone displays one of these error codes or error messages. HTTP error...

  • Page 116: Using The Quality Reporting Tool

    You are still logged in to the last phone you used with Cisco CallManager Extension Mobility. You can be logged in to only one phone at a time. Log yourself out of the phone where you are still logged in. (Or, contact your system administrator to log you out.) Then, you can log in at the...

  • Page 117: Using The Quality Reporting Tool

    Related Topics Accessing Network Configuration Data, page C-1 • Accessing Status Data, page C-2 • • Troubleshooting Cisco CallManager Extension Mobility, page C-3 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08...
  • Page 118 Appendix C Troubleshooting Your Phone Using the Quality Reporting Tool Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08...

  • Page 119: I N D E X

    3-18 connecting your phone contacts barge, about 3-20 about busy lines, using Cisco Call Back synchronizing conventions, document xvii cable connections on your phone call park, and storing calls Cisco IP Phone 7960 and 7940 Series User Guide IN-1 78-10182-08...
  • Page 120 5-15 ordering 1-14 placing calls with 5-20 placing a call with subscribing 5-12 using 1-14 feature buttons, about 1-10 help button feedback, documentation about 1-10 identifying Cisco IP Phone 7960 and 7940 Series User Guide IN-2 78-10182-08...
  • Page 121 PIN, changing for Cisco CallManager about 3-18 Extension Mobility establishing 3-19 placed calls, viewing 3-21 joining 3-19 placing a call messages button power supply about 1-10 and voice mail 3-21 Cisco IP Phone 7960 and 7940 Series User Guide IN-3 78-10182-08...
  • Page 122 (TAPS) identifying transferring calls softkeys, about speaker button, identifying speakerphone adjusting volume user options web pages answering a call with about 1-15 ending calls with changing the language 1-17 Cisco IP Phone 7960 and 7940 Series User Guide IN-4 78-10182-08...
  • Page 123 Index logging in 1-16 voice mail using 3-21 volume adjusting ringer volume adjusting volume of caller button, identifying warnings, translated xviii Cisco IP Phone 7960 and 7940 Series User Guide IN-5 78-10182-08...
  • Page 124 Index Cisco IP Phone 7960 and 7940 Series User Guide IN-6 78-10182-08...

This manual is also suitable for:

7960 - ip phone - telephoneCisco 7940Cisco 7960

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