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Cisco 7960 User Manual

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Cisco 7960/7940
Telephone User Guide
621-00000116

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Summary of Contents for Cisco 7960

  • Page 1 Cisco 7960/7940 Telephone User Guide 621-00000116...
  • Page 2 VocalData, Inc. 3001 E. President George Bush Highway, Suite 150 Richardson, TX 75082 © 2000-2003 VocalData, Inc. All rights reserved. VocalData has used its best efforts in preparing this manual and the procedures contained in it. However, this manual may include technical or typographical errors despite the publisher's best efforts.

  • Page 4: Table Of Contents

    Accessing Phone Features................ 1 In This Manual ................... 1 Telephone Descriptions ..............1 Cisco 7940/7960 Features Table ............. 2 Identifying Your 7960 Telephone Type .......... 4 Moving Your Telephone ..............5 2 Basic Phone Features Adjusting the Display Contrast............7 Adjusting the Volume ..............
  • Page 5 Services Feature ................12 Directory Services ................... 12 Personal Directory ................12 Company Directory Listing ..............13 Company Directory Lookup ............... 13 Voice Mail ....................13 Incoming voice mail ................14 Saved voice mail ................14 Call Management ..................15 Call Screening ...................
  • Page 6 Call Block (Selective Call Rejection) ..........26 Enabling/Disabling Call Block..............26 Blocking Number of Last Call Received ..........26 Adding Numbers to Call Block List ............27 Listing Blocked Numbers................. 27 Deleting Numbers from Call Block............28 Call Forward (All Calls)..............29 Enabling Call Forward (All)..............
  • Page 7 Dial Tone and Ringer Patterns............41 Direct Extension Assignment ............42 Programming a Guest Phone ..............42 Re-establishing the Guest Phone............42 Re-establishing Your Old Phone ............. 42 Do Not Disturb................43 Tips for using Do Not Disturb ..............43 Enabling/Disabling Do Not Disturb ............
  • Page 8 Music on Hold................. 53 Mute....................53 Night ....................53 On-hook Dialing ................55 One-Touch Transfer............... 55 Permanent Caller ID Block Release..........56 Phone Configurator ............... 56 Assigning Your Phone Number to Your Phone ........57 IP Address/Phone Number Announcement..........57 Changing the Extension Number.............
  • Page 9 Canceling Remote Forwarding ..............68 Remote Phone ................69 Dial-in Setup of Remote Phone ............... 69 Deactivating Dial-up Remote Phone ............69 Web Portal Setup of Remote Phone ............70 Deactivating Remote Phone via Web Portal ........... 70 Selective Call Forward..............71 Enabling/Disabling Selective Call Forward..........
  • Page 10 Compose and Send a Message .............. 86 Marking a Message as Urgent............87 Changing Your Password ............. 87 Skipping the Mail Menu to Hear Messages ..........87 Returning to the Auto Attendant or Operator......87 Zeroing Out to a Custom Operator ..........88 Saving a Message ................
  • Page 11 Dialing Main Number ............... 101 Dialing Your Telephone ..............102 …from the email program on your PC........... 102 Using Controls While Playing Messages........103 Rewind/Fast Forward ................103 Rewind to the Beginning of a Message ..........103 Fast Forward to the End of a Message ..........103 Pause Play of a Message..............
  • Page 12 Listening to a List of Distribution Groups:..........114 Exiting the Voice Mail System ............ 114 6 Voice Mail Features (Option B Menu) Menus and Commands..............115 Accessing Your Voice Mail ............118 …from your phone................. 118 …from any other internal phone ............118 …from any outside touchtone phone.............
  • Page 13 What You Receive on Your Pager/Cell Phone ........128 Managing Distribution Groups ........... 128 Creating a New Group................129 Editing or Modifying a Group ..............129 Listing Members of a Group ............130 Adding a Member to a Group ............130 Deleting a Group Member ...............

  • Page 14: Your Cisco Telephone

    The user is alerted to these text differences by an icon which is shown at left. The icon appears in the left margin next to where the text occurs. For how to identify your phone model, see “Identifying Your 7960 Telephone Type” on page 4.

  • Page 15: Cisco 7940/7960 Features Table

    The Cisco IP 7960 or 7940 telephones have several key components, which are shown in the following figure. Handset LCD Speed Dial or...
  • Page 16 MUTE button This button toggles the microphone function on and off. Works with the speakerphone, handset, or headset microphone. HEADSET button This button toggles the headset function on and off. Cisco 7960/7940 Telephone User Guide Your Cisco Telephone 621-00000116...

  • Page 17: Identifying Your 7960 Telephone Type

    SCCP, and SIP. The telephone features and how to use them can vary depending on the telephone’s configured protocol. You can tell which version of 7960 you have by looking at what is displayed on the LCD screen and comparing what you see to the following figures.

  • Page 18: Moving Your Telephone

    Figure 3: Cisco 7960 SCCP Telephone LCD Screen Moving Your Telephone Before moving your telephone, you should check with your system administrator to make sure that there is power for the telephone at the new location. You need a power adapter for your phone at the new location as well.
  • Page 19 Your Cisco Telephone Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 20: Basic Phone Features

    Contrast, or press 1 on your keypad. b. On the 7960 SCCP with an expansion module, do one of the following: • Use the up and down arrow scroll keys to highlight Base Phone, or press 1 on your keypad.

  • Page 21: Adjusting The Volume

    On the 7960 MGCP, press the Save soft key. • On the 7960 SIP, hang up. The new setting is saved automatically. Adjusting the Ringer Volume To adjust the ringer volume press the volume (arrow up and down) buttons while the phone is on hook to adjust the ringer volume as desired.

  • Page 22: Using The Answer Soft Key

    On the 7960 MGCP, press the line button (if using the speakerphone). Line Button Indicators The line button indicators on the 7960 SIP phone appear on the LCD display next to the line buttons. There is one indicator per line. The indicator provides a visual indication of the line’s state, which can be registered, unregistered, number mode,...

  • Page 23: Making An External Call

    …using the Keypad Initiate the call by: a. On the 7960 SIP, press NewCall. The speakerphone turns on. b. Press 9 (or the digit that is required to access an outside line). Dial the desired number, including “1” and the area code, if required.

  • Page 24: Making An Internal Call

    NOTE: See also the Intercom feature, described on page 45. Using the 7960 MGCP Initiate the call. NOTE: On the 7960 MGCP, this step can be skipped if making a call on the speakerphone. Starting with step 2 will turn on the speakerphone. a. Do one of the following •...

  • Page 25: Services Feature

    On the 7960 SCCP, press the Save soft key. Services Feature The Cisco IP phone offers you several services, including Directory, Voice Mail, Call Management, and Web Services features. You can use these features to help make and manage your phone calls, and to retrieve specific information off of the internet.

  • Page 26: Company Directory Listing

    Press the Select softkey to place the call. Voice Mail The Cisco IP phone can access your voice mail messages using the services button. This feature is basically the same as the voice mail feature accessed by pressing the messages button.

  • Page 27: Incoming Voice Mail

    (Number), name of caller leaving the message (Name), date and time received (Date), and length of message (Duration). Use the scroll key to select any of the message fields. Press the Select softkey. Basic Phone Features Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 28: Call Management

    Call Management The Cisco IP phone can help you manage the calls you receive with Call Management tools. Press the services button.

  • Page 29: Stock Quote

    (UV) index, wind conditions, dewpoint, and relative humidity. When finished with the screen, you can: • Press the Update softkey to refresh the information. • Press the Exit softkey to return to the web services menu. Basic Phone Features Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 30: Using The Call Directory

    Viewing or Dialing Received and Placed Calls The Cisco IP Phone keeps a history of all calls you make and receive, including the caller ID, time, and date of the call. You can use this information to redial a party.

  • Page 31: Using Features Without Replacing The Handset

    • Press the Answer soft key. • On the 7960 MGCP and 7960 SCCP, press the NewCall soft key (if you are already on a call). To activate or deactivate the speakerphone anytime during a call, press the SPEAKER button on your phone.

  • Page 32: Speakerphone Troubleshooting

    Move closer to the microphone and face the microphone when speaking. The caller’s voice echoes. Decrease the speaker volume. Cisco 7960/7940 Telephone User Guide Basic Phone Features 621-00000116...
  • Page 33 Basic Phone Features Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 34: System Telephone Features

    If you do not have a feature listed in this chapter and would like to have it on your phone, contact your system administrator for help. NOTE: This chapter may cover more than one version of Cisco 7960 phone (SCCP or MGCP). Although the chapter applies to all types, some information may apply only to a certain phone configuration.

  • Page 35: Using An Abbreviated Dial Code

    Using an Abbreviated Dial Code Press *3 then the desired Abbreviated Dial code (00-99). NOTE: On the 7960 MGCP phone, you may skip the next step. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

  • Page 36: Deleting An Abbreviated Dial Code

    Deleting an Abbreviated Dial Code Press 75#. NOTE: On the 7960 MGCP phone, you may skip the next step. Press the Dial soft key, or line or SPEAKER button, or pickup the handset. NOTE: A voice prompt will lead you through the remaining steps.

  • Page 37: Enabling Anonymous Call Rejection

    Enabling Anonymous Call Rejection Press *77 on the telephone keypad. NOTE: On the 7960 MGCP phone, you may skip the next step. Press the Dial soft key, or line or SPEAKER button, or pickup the handset. Hang up. On the next incoming call, the calling party gets a message that the party they are calling does not accept anonymous calls.

  • Page 38: Blind Transfer

    Enter the associated billing code for the call. NOTE: On the 7960 MGCP phone, the billing code tones are heard by the other party. On the 7960 SCCP, the other party will not hear the billing code tones.This can affect the performance of interactive voice response (IVR) applications, since the IVR will respond to tones it recognizes.

  • Page 39: Call Block (Selective Call Rejection)

    Press *60 or *80 on the telephone keypad. NOTE: On the 7960 MGCP phone, you may skip the next step. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

  • Page 40: Adding Numbers To Call Block List

    Adding Numbers to Call Block List Press *60 or *80 on the telephone keypad. NOTE: On the 7960 MGCP phone, you may skip the next step. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

  • Page 41: Deleting Numbers From Call Block

    Deleting Numbers from Call Block Press *60 or *80 on the telephone keypad. NOTE: On the 7960 MGCP phone, you may skip the next step. Press the Dial soft key, or line or SPEAKER button, or pickup the handset. A voice prompt tells you whether Call Block is enabled or disabled and then gives the menu choices.

  • Page 42: Call Forward (All Calls)

    If you have only one extension on your phone, skip to step 2. Otherwise, press the button for the extension you want to forward. The SPEAKER lamp lights and the display shows “Enter number” on the 7960 MGCP phone. Press the Forward softkey. The speaker phone turns on (SPEAKER lamp lights) and the display shows: •...

  • Page 43: Using Star Codes

    If you have only one extension on your phone, skip to step 2. Otherwise, press the button for the extension you want to forward. Press 72# on the telephone keypad. On the 7960 SCCP, press the Dial soft key. • If you do not have a previously configured forward number, you will be instructed to enter a forwarding number and press #.

  • Page 44: Disabling Call Forward (All)

    NOTE: On the 7960 SIP, disabling Call Forward (All) can only be done using star codes. Check with your system administrator for the star code to be used. If star codes are not used, then the 7960 SIP is unable to support Call Forward (All).

  • Page 45: Enabling Call Forward (Busy)

    If you have only one extension on your phone, skip to step 2. Otherwise, press the button for the extension you want to forward. Press 76# on the telephone keypad. On the 7960 SCCP, press the Dial soft key. • If you do not have a previously configured forward number, you will be instructed to enter a forwarding number and press #.

  • Page 46: Disabling Call Forward (Busy)

    • On the 7960 SCCP phone, press 77# on the telephone keypad. On the 7960 SCCP phone, press the Dial soft key, or line or SPEAKER button, or pickup the handset. Call forwarding (busy) is disabled and the phone hangs up.
  • Page 47 If you have only one extension on your phone, skip to step 2. Otherwise, press the button for the extension you want to forward. Press 78# on the telephone keypad. On the 7960 SCCP, press the Dial soft key. • If you do not have a previously configured forward number, you will be instructed to enter a forwarding number and press #.

  • Page 48: Disabling Call Forward (No Answer)

    • On the 7960 SCCP phone, press 79# on the telephone keypad. On the 7960 SCCP phone, press the Dial soft key, or line or SPEAKER button, or pickup the handset. Call forward (no answer) is disabled and the phone hangs up.

  • Page 49: Disabling Call Forward (Out Of Service)

    Press 71# on the telephone keypad. On the 7960 MGCP, call forwarding is disabled and the phone hangs up. On the 7960 SCCP, press the Dial soft key, or line or SPEAKER button, or pickup the handset. Call forwarding is disabled and the phone hangs up.

  • Page 50: Directed Call Pickup

    …using Star Codes Press *12 on the telephone keypad. NOTE: On the 7960 MGCP phone, you may skip the next step. Press the Dial soft key, or line or SPEAKER button, or pickup the handset. Dial the ringing extension number to begin speaking with the caller.

  • Page 51: Call Return

    “Unknown”, then Call Return will not work. Press *69 on the telephone keypad. NOTE: On the 7960 MGCP phone, you may skip the next step. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

  • Page 52: Answering The Second Call

    On the 7960 SCCP, press the Resume soft key. • On the 7960 MGCP, press the line button for the waiting call to re-connect to it. NOTE: On the 7960 SCCP, to switch between calls after the first time, press Resume.

  • Page 53: Caller Id Block

    Caller ID information is provided. Press *67 on the telephone keypad. NOTE: On the 7960 MGCP phone, you may skip the next step. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

  • Page 54: Conference Call Tips

    Do Not Disturb is activated. A different ring tone is provided for calls assigned the Priority Call option. See “Priority Call” on page 58. Cisco 7960/7940 Telephone User Guide System Telephone Features 621-00000116...

  • Page 55: Direct Extension Assignment

    Enter the password, followed by the # key. (Your password is typically the last four digits of your phone number.) The phone is now programmed back to its original extension. System Telephone Features Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 56: Do Not Disturb

    Press *04 on the telephone keypad. NOTE: On the 7960 MGCP phone, you may skip the next step. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

  • Page 57: Group Speed Dial

    This is to remind you that you have a call on hold. NOTE: Starting one minute after the party is on hold, and occurring each minute after that, one ring sounds from the phone speaker on the 7960 MGCP phone. On the 7960 SCCP phone one long-short-long ring sounds from the phone speaker.

  • Page 58: Hold-On Queuing

    If the person you call has the Do Not Disturb feature active, or they are already off-hook, you wil get a fast busy tone when attempting to call them using the intercom feature. Cisco 7960/7940 Telephone User Guide System Telephone Features 621-00000116...

  • Page 59: Meet-Me Conference

    ID. Only Moderators may extend a meet-me conference call. To join a Meet-Me Conference If dialing internally, dial the Meet-Me Join number (default is 522). Otherwise, dial the ten-digit conference access number. System Telephone Features Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 60: Dialing In Too Early

    “Your conference is not scheduled to start until (time) on (day, date). Please call back at that time.” Cisco 7960/7940 Telephone User Guide System Telephone Features 621-00000116...

  • Page 61: Entering An Incorrect Id

    “Five of six additional ports have been reserved for this conference.” • If no ports are available, the moderator will hear: “We are sorry, additional ports are not available at this time.” System Telephone Features Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 62: Dropping A Conference Call

    Callers who try to join the conference when it is locked hear an announcement that the conference is locked and they should contact the moderator for assistance. Cisco 7960/7940 Telephone User Guide System Telephone Features 621-00000116...

  • Page 63: Raising/Lowering Hands In A Conference Call

    NOTE: If you pressed # to accept the settings, the system speaks your conference call meeting IDs including the Moderator ID, Guest ID, and the dial-in number. Write down this information. It should also be displayed across your display telephone. System Telephone Features Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 64: Canceling A Meet-Me Conference

    The system announces the selected conference call settings to you as “You have selected to modify a conference call scheduled for (day), (date), at (time) with a duration of (X) minutes and (X) ports.” Cisco 7960/7940 Telephone User Guide System Telephone Features 621-00000116...

  • Page 65: Getting A List Of Meet-Me Conferences

    Multicall Park possible. Parking a call is similar to placing a call on hold, except that when a call is parked, you can pick up the parked call from anywhere in the system. Once the call is parked, the line is free again. System Telephone Features Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 66: Parking A Call

    Press the MUTE button again to turn the speakerphone/handset microphone back on. On the 7960 SCCP, the LCD displays the messages “Microphone Mute On” or “Microphone Mute Off” for three seconds when you turn on or off (respectively) the mute function.
  • Page 67 Monday and activates back to the Normal state Night mode. The at the next change in the system automatically time-of-day/day-of-week returns to normal at 8 schedule. a.m. Tuesday morning. System Telephone Features Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 68: On-Hook Dialing

    You can dial a number while the handset is on-hook by doing one of the following: • Dial the phone number on the keypad and: • on the 7960 SCCP, press the Dial soft key, or • pick up the handset, or •...

  • Page 69: Permanent Caller Id Block Release

    To allow your caller ID to be displayed on the phone you are calling: Press *82. NOTE: On the 7960 MGCP phone, you may skip the next step. Press the Dial soft key, or line or SPEAKER button, or pickup the handset.

  • Page 70: Assigning Your Phone Number To Your Phone

    Any additional active calls to the Phone Configurator are on hold. When the phone becomes active, disconnect the held call. NOTE: On the Cisco 7940 phone, if you have the second line set to a queue or something other than your prime line, the Phone Configurator will not be able to reassign your phone number.

  • Page 71: Changing The Extension Number

    Disabling (turning off) the feature does not delete your list of callers assigned to receive the priority ring. Press *61. NOTE: On the 7960 MGCP phone, you may skip the next step. System Telephone Features Cisco 7960/7940 Telephone User Guide...

  • Page 72: Adding Members To The Priority Call List

    Adding Members to the Priority Call List Press *61. NOTE: On the 7960 MGCP phone, you may skip the next step. Press the Dial soft key, or line or SPEAKER button, or pickup the handset. A voice prompt tells you whether Priority Call is enabled or disabled and then gives the menu choices.

  • Page 73: Deleting Priority Call Members

    Deleting Priority Call Members Press *61. NOTE: On the 7960 MGCP phone, you may skip the next step. Press the Dial soft key, or line or SPEAKER button, or pickup the handset. A voice prompt tells you whether Priority Call is enabled or disabled and then gives the menu choices.

  • Page 74: Queue/Acd (Automatic Call Distribution)

    MUST press the queue button to answer calls from the ACD queue. Otherwise, you will activate your prime line and hear dial tone. NOTE: You must be logged into a queue before calls from the queue will ring at your telephone. Cisco 7960/7940 Telephone User Guide System Telephone Features 621-00000116...

  • Page 75: Viewing Calls-In-Queue Information

    If it is for a group of people or a business, use a number that will be easy for them to use and you to recognize, such as a main business number. System Telephone Features Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 76: Caller Actions

    “From Privacy Guard” on the display. If the caller entered an access code, the access code digits will be displayed also. If the caller entered an access code, your telephone rings normally and you are connected to the caller when you answer the call. Cisco 7960/7940 Telephone User Guide System Telephone Features 621-00000116...

  • Page 77: Enabling/Disabling Privacy Guard

    Press *88 on the telephone keypad. NOTE: On the 7960 MGCP phone, you may skip the next step. Press the Dial soft key, or line or SPEAKER button, or pickup the handset. A voice prompt tells you whether Privacy Guard is enabled or disabled and then gives the menu choices.

  • Page 78: Changing The Access Code

    Changing the Access Code Press *88 on the telephone keypad. NOTE: On the 7960 MGCP phone, you may skip the next step. Press the Dial soft key, or line or SPEAKER button, or pickup the handset. A voice prompt tells you whether Privacy Guard is enabled or disabled and then gives the menu choices.

  • Page 79: Deleting From The List

    Listening to the List Press *88 on the telephone keypad. NOTE: On the 7960 MGCP phone, you may skip the next step. Press the Dial soft key, or line or SPEAKER button, or pickup the handset. A voice prompt tells you whether Privacy Guard is enabled or disabled and then gives the menu choices.

  • Page 80: Redial

    Speak to the called party. …using Star Codes Dial *07. NOTE: On the 7960 MGCP phone, you may skip the next step. Press the Dial soft key, or line or SPEAKER button, or pickup the handset. Speak to the called party.

  • Page 81: Remote Access To Call Forwarding

    Press # to cancel remote forwarding You hear an announcement that the forwarding number has been changed and the call is idled. • Hang up without pressing any keys to quit the canceling operation. System Telephone Features Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 82: Remote Phone

    NOTE: Be aware that if you are using a cell phone, the phone is still in an active call. Deactivating Dial-up Remote Phone If you hang up the remote phone, it will deactivate the Remote Phone connection. Cisco 7960/7940 Telephone User Guide System Telephone Features 621-00000116...

  • Page 83: Web Portal Setup Of Remote Phone

    If you enable Remote Phone from the Web Portal, you can hang up the remote phone and the remote feature will still be active. The feature canbe disabled by unchecking the Enable Remote User field in the Web Portal. System Telephone Features Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 84: Selective Call Forward

    Press *63 or *83. NOTE: On the 7960 MGCP phone, you may skip the next step. Press the Dial soft key, or line or SPEAKER button, or pickup the handset. A voice prompt tells you whether Selective Call Forward is enabled or disabled and then gives the menu choices.

  • Page 85: Identifying The Forwarding Destination Number

    Identifying the Forwarding Destination Number Press *63 or *83. NOTE: On the 7960 MGCP phone, you may skip the next step. Press the Dial soft key, or line or SPEAKER button, or pickup the handset. A voice prompt tells you whether Selective Call Forward is enabled or disabled and then gives the menu choices.

  • Page 86: Deleting Forwarded Phone Numbers

    Deleting Forwarded Phone Numbers Press *63 or *83. NOTE: On the 7960 MGCP phone, you may skip the next step. Press the Dial soft key, or line or SPEAKER button, or pickup the handset. A voice prompt tells you whether Selective Call Forward is enabled or disabled and then gives the menu choices.

  • Page 87: Speaker

    NOTE: A voice prompt leads you through the remaining steps. On the 7960 MGCP phone, you may skip the next step. Press the Dial soft key, or line or SPEAKER button, or pickup the handset. Press the speed dial button on the telephone you wish to program.

  • Page 88: Using A Speed Dial Button

    "star codes") are also supported for IP phones. By pressing the pound or star button on the telephone and entering the proper code, you can make use of these codes for feature use. Cisco 7960/7940 Telephone User Guide System Telephone Features 621-00000116...
  • Page 89 Group Pickup (Bus only) Permanent Per Call Block *82+number Priority Call *61+menu *61+menu Privacy Guard *88+menu *88+menu Redial Selective Call Forward *63+menu *83+menu Selective Call Rejection *60+menu *80+menu (Call Block) Speed Dial 74#+program 74#+program System Telephone Features Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 90: Transfer

    • Hang up and let the call transfer to the called party’s voice mail. NOTE: Pressing the EndCall soft key will hang up both parties (the calling and the called). Cisco 7960/7940 Telephone User Guide System Telephone Features 621-00000116...
  • Page 91 System Telephone Features Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 92: Voice Mail Features (Default Menu)

    Compose a message (for options see “Voice Mail Compose List” on page 81) Manage custom operator number (Not supported for stand-alone mailboxes.) [for options see “Voice Mail Custom Operator (Zero Out) List” on page 82) Cisco 7960/7940 Telephone User Guide Voice Mail Features (Default Menu) 621-00000116...
  • Page 93 Table 4: Voice Mail Personal Greeting List Access Code Function No Answer greeting Do Not Disturb greeting Busy greeting Name greeting Replace personal greetings with default greetings (star) Return to main voice mail menu Voice Mail Features (Default Menu) Cisco 7960/7940 Telephone User Guide 621-00000116...
  • Page 94 Change message (re-record) Review message (listen to recorded message) Set message options (for options see “Voice Mail Message Options List” on page 82) (star) Return to main voice mail menu Cisco 7960/7940 Telephone User Guide Voice Mail Features (Default Menu) 621-00000116...

  • Page 95: Accessing Your Voice Mail

    Press the messages button or dial *09 to access your voice mail system. If you dialed *09, press the Dial soft key or line or speaker button or pickup the handset. Enter your password (if required). Voice Mail Features (Default Menu) Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 96: From Any Other Internal Phone

    NOTE: You hear a welcome greeting and are prompted to enter your extension number. Enter your extension number. You will be prompted to enter your password. Cisco 7960/7940 Telephone User Guide Voice Mail Features (Default Menu) 621-00000116...

  • Page 97: Dialing Your Telephone

    Your default media player will open. • If you get an error message, the voice mail has not been recorded in a compatible file format and cannot be played. Voice Mail Features (Default Menu) Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 98: Using Controls While Playing Messages

    If you want to forward to the end of a message: • Press 99. Pause Play of a Message To pause play of a message or to resume play of a paused message: • Press 8. Cisco 7960/7940 Telephone User Guide Voice Mail Features (Default Menu) 621-00000116...

  • Page 99: Composing Messages Before Sending

    If you pressed any key from 1 -4, you are returned to the Compose Message menu (step 6). 10. Repeat steps 6 - 8 until you press 1 to send or * to return to the voice mail main menu or hang up. Voice Mail Features (Default Menu) Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 100: Marking A Message As Urgent

    When you reach the main voice mail menu, press * to transfer to the main number or operator, depending on your system configuration. Cisco 7960/7940 Telephone User Guide Voice Mail Features (Default Menu) 621-00000116...

  • Page 101: Zeroing Out To A Custom Operator

    (0), the call will be disconnected. Replaying a Message Voice Mail Features (Default Menu) Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 102: Saving A Message

    # immediately after the prompt. b. Press # to accept the message. Choose one of the following options to finish forwarding: • Press 1 to forward the message. Cisco 7960/7940 Telephone User Guide Voice Mail Features (Default Menu) 621-00000116...

  • Page 103: Replying To A Message

    Dial 577 (or the code provided by your system administrator) on the keypad. You hear a voice prompt to enter the extension number of the person you want to send a message to. Voice Mail Features (Default Menu) Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 104: Personal Greetings

    Press 5 to replace your personal greetings with the default greetings. • Press * to return to the main menu. Listening to Your Greetings You may want to check your personalized greetings to make sure they are still appropriate. Cisco 7960/7940 Telephone User Guide Voice Mail Features (Default Menu) 621-00000116...

  • Page 105: Receiving Pager Notification

    If you have caller id, your “office” phone number/name is displayed as the caller. E-Mail -The message you receive, reads as follows: Voice Mail Features (Default Menu) Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 106: Managing Distribution Groups

    Press # to confirm or * to cancel. Enter the extension number of one of the members of the group. Press # key. Repeat steps the previous two steps until all members are added. Cisco 7960/7940 Telephone User Guide Voice Mail Features (Default Menu) 621-00000116...

  • Page 107: Editing Or Modifying A Group

    If you pressed 2 to add a distribution group member, do the following: After the prompt, enter the extension number of the member you wish to add. Press or click the # sign. Voice Mail Features (Default Menu) Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 108: Deleting A Group Member

    Record the new name for the group. Press or click the # sign. NOTE: To delete group (corporate or company) distribution lists, you must be in the mailbox for your company's main number. Cisco 7960/7940 Telephone User Guide Voice Mail Features (Default Menu) 621-00000116...

  • Page 109: Deleting A Group

    NOTE: To list all group (corporate or company) distribution lists, you must be in the mailbox for your company's main number. Exiting the Voice Mail System To exit the voice mail system, simply hang up. Voice Mail Features (Default Menu) Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 110: Voice Mail Features (Option A Menu)

    Hear or change custom operator number (Not supported for stand-alone mailboxes) [for options see “Voice Mail Custom Operator (Zero Out) List” on page 100) (star) Exit the voice mail system Cisco 7960/7940 Telephone User Guide Voice Mail Features (Option A Menu) 621-00000116...
  • Page 111 Call originator Table 10: Voice Mail Personal Greeting List Access Code Function No Answer greeting Do Not Disturb greeting Busy greeting Name greeting Replace personal greetings with default greetings Voice Mail Features (Option A Menu) Cisco 7960/7940 Telephone User Guide 621-00000116...
  • Page 112 Change message (re-record) Review message (listen to recorded message) Set message options (for options see “Voice Mail Message Options List” on page 100) (star) Return to main voice mail menu Cisco 7960/7940 Telephone User Guide Voice Mail Features (Option A Menu) 621-00000116...

  • Page 113: Accessing Your Voice Mail

    Otherwise, you will be prompted with choices to play your inbox messages, play your saved messages, change your password, playback your greetings, record new greetings, or exit the voice mail system. 100 Voice Mail Features (Option A Menu) Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 114: From Any Other Internal Phone

    NOTE: Pressing the * key from the main voice mail menu will send you to the main auto-attendant menu. You may then dial extension numbers to reach internal parties or access any other feature available from the auto attendant. Cisco 7960/7940 Telephone User Guide Voice Mail Features (Option A Menu) 101 621-00000116...

  • Page 115: Dialing Your Telephone

    Also remember to check the volume level on your speakers before playing any voice mail messages. Close the media player when you are finished listing to voice mails. 102 Voice Mail Features (Option A Menu) Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 116: Using Controls While Playing Messages

    # key. When you are finished, press # again to complete your mailing list. Record your message after the tone and press # when finished. Cisco 7960/7940 Telephone User Guide Voice Mail Features (Option A Menu) 103 621-00000116...

  • Page 117: Marking A Message As Urgent

    NOTE: If your system administrator has turned on message notification, messages marked as urgent will automatically notify of the recipient that they have an urgent voice message. 104 Voice Mail Features (Option A Menu) Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 118: Changing Your Password

    NOTE: This feature is not supported for stand-alone mailboxes. To hear or change where pressing zero (0) goes, follow these steps: Access the voice mail system. Cisco 7960/7940 Telephone User Guide Voice Mail Features (Option A Menu) 105 621-00000116...

  • Page 119: Replaying A Message

    Skipping to the Next Message To skip to the next voice mail message: • Press ### while.listening to the message header 106 Voice Mail Features (Option A Menu) Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 120: Deleting A Message

    NOTE: Press * at anytime to cancel the forward. If you press *, you must reenter the extension(s) and any desired introduction. Replying to a Message To reply to a message you receive: Cisco 7960/7940 Telephone User Guide Voice Mail Features (Option A Menu) 107 621-00000116...

  • Page 121: Dialing Back A Caller

    You can record a different voice mail greeting for each of the conditions that transfers a caller to your voice mailbox: • when your phone rings and you don’t answer it (the “No Answer” greeting) 108 Voice Mail Features (Option A Menu) Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 122: Recording Personalized Mailbox Greetings

    Press 2 to play the Do Not Disturb greeting. • Press 3 to play the Busy greeting. • Press 4 to play your name. • Press * to return to the main menu. Cisco 7960/7940 Telephone User Guide Voice Mail Features (Option A Menu) 109 621-00000116...

  • Page 123: Receiving Pager Notification

    Body: the text entered by the system administrator (i.e. Please call me! I need to talk to you.) NOTE: If the system administrator left the body text empty, you get as the body: calling party called you on “date” at “time”. Voice Mail Features (Option A Menu) Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 124: Managing Distribution Groups

    Press # to confirm or * to cancel. Enter the extension number of one of the members of the group. Press # key. Repeat steps the previous two steps until all members are added. Cisco 7960/7940 Telephone User Guide Voice Mail Features (Option A Menu) 621-00000116...

  • Page 125: Editing Or Modifying A Group

    If you pressed 2 to add a distribution group member, do the following: After the prompt, enter the extension number of the member you wish to add. Press or click the # sign. Voice Mail Features (Option A Menu) Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 126: Delete Group Member

    Record the new name for the group. Press or click the # sign. NOTE: To delete group (corporate or company) distribution lists, you must be in the mailbox for your company's main number. Cisco 7960/7940 Telephone User Guide Voice Mail Features (Option A Menu) 621-00000116...

  • Page 127: Deleting A Group

    NOTE: To list all group (corporate or company) distribution lists, you must be in the mailbox for your company's main number. Exiting the Voice Mail System To exit the voice mail system, simply hang up. Voice Mail Features (Option A Menu) Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 128: Voice Mail Features (Option B Menu)

    Mailbox Options (for options see “Voice Mail Malbox Options List” on page 118) Exit the voice mail system Table 16: Voicemail Message Controls Feature Before Mail After Mail During Mail Message Message Message Rewind Cisco 7960/7940 Telephone User Guide Voice Mail Features (Option B Menu) 621-00000116...
  • Page 129 Return to main voice mail menu (star) Return to main voice mail menu Table 18: Voice Mail Distribution List Access Code Function Hear a list of all distribution groups Voice Mail Features (Option B Menu) Cisco 7960/7940 Telephone User Guide 621-00000116...
  • Page 130 Table 21: Voice Mail Custom Operator (Zero Out) List Access Code Function Change number of custom operator (zero out target) Cisco 7960/7940 Telephone User Guide Voice Mail Features (Option B Menu) 621-00000116...

  • Page 131: Accessing Your Voice Mail

    …from any other internal phone Dial 555 (or the code provided by your system administrator). You hear a welcome greeting and are prompted to enter your extension number. Voice Mail Features (Option B Menu) Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 132: From Any Outside Touchtone Phone

    NOTE: You must be able to dial your number directly from outside the system to use this method. Wait for your phone to forward to your voice mail mailbox. Press the * key. You will be prompted to enter your password. Cisco 7960/7940 Telephone User Guide Voice Mail Features (Option B Menu) 621-00000116...

  • Page 133: From The Email Program On Your Pc

    The system provides you with the following message control options: Rewind/Fast Forward While listening to a message follow these steps: • Press 2 to skip back in 5 second increments. 120 Voice Mail Features (Option B Menu) Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 134: Rewind To The Beginning Of A Message

    Press # to set message options Press a number to act on your message. • If you pressed 1, your message is sent and voice mail disconnects. Cisco 7960/7940 Telephone User Guide Voice Mail Features (Option B Menu) 121 621-00000116...

  • Page 135: Marking A Message As Urgent

    * to get the main menu, then follow the above steps. Otherwise listen to your messages and then follow the above steps. 122 Voice Mail Features (Option B Menu) Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 136: Skipping The Mail Menu To Hear Messages

    If you pressed 1, enter your custom operator number, press # and listen to the confirmation announcement. If you pressed 2, listen to the announcement that your default custom operator has been restored. Cisco 7960/7940 Telephone User Guide Voice Mail Features (Option B Menu) 123 621-00000116...

  • Page 137: Replaying A Message

    NOTE: You hear a prompt to enter the extension number of the person(s) to whom you want to forward the message. Enter the extension digits and then either: 124 Voice Mail Features (Option B Menu) Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 138: Replying To A Message

    Press * to cancel the reply and re-record. You hear the message options again. Dialing Back a Caller To dial a caller who left a message (if Caller ID information is available): Cisco 7960/7940 Telephone User Guide Voice Mail Features (Option B Menu) 125 621-00000116...

  • Page 139: Sending A Message Directly To An Extension

    Press 4 from the main voice mail menu and choose the greeting you want to record by pressing the corresponding digit key. • Press 1 to record the No Answer greeting. 126 Voice Mail Features (Option B Menu) Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 140: Listening To Your Greetings

    E-mail pagers can accept text-only e-mail messages. You may choose to be alerted: • Each time you receive any voice message. • Only when you receive a message marked as urgent. Cisco 7960/7940 Telephone User Guide Voice Mail Features (Option B Menu) 127 621-00000116...

  • Page 141: What You Receive On Your Pager/Cell Phone

    The following options are available when you access the distribution groups menu item: • List all distribution groups • Create a group • Edit a group • Delete a group 128 Voice Mail Features (Option B Menu) Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 142: Creating A New Group

    Add a member - press 2 • Delete a member - press 3 • Play the group name - press 4 • Change the name - press 5 Cisco 7960/7940 Telephone User Guide Voice Mail Features (Option B Menu) 129 621-00000116...

  • Page 143: Listing Members Of A Group

    • If you press # and the member does not exist, you will hear “The member does not exist in this group, please try again.” 130 Voice Mail Features (Option B Menu) Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 144: Play The Group Name

    Listening to a List of Distribution Groups: Access the voice mail system. Press or click 16 for Mailbox Options. Press or click 6 for distribution groups. Cisco 7960/7940 Telephone User Guide Voice Mail Features (Option B Menu) 131 621-00000116...

  • Page 145: Exiting The Voice Mail System

    NOTE: To list all group (corporate or company) distribution lists, you must be in the mailbox for your company's main number. Exiting the Voice Mail System To exit the voice mail system, simply hang up. 132 Voice Mail Features (Option B Menu) Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 146: Set Up Outlook For Tapi

    Start Outlook (if not already running). Click the Contacts icon to switch to the Contacts listing. Right click on the contact you wish to call to bring up the Actions pop-up menu. Cisco 7960/7940 Telephone User Guide Set Up Outlook for TAPI 133 621-00000116...
  • Page 147 The speaker on your telephone should be activated and you should hear ringing or a busy signal as the call is connected to the dialed number. 134 Set Up Outlook for TAPI Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 148: Installing The Tapi Support Software

    Save this program to disk option so that the install is available if needed again. NOTE: The IP address shown in the location notice will be the IP address of the web server the Web Portal is connected to. Cisco 7960/7940 Telephone User Guide Set Up Outlook for TAPI 135 621-00000116...
  • Page 149 Choose where to save the TAPI.EXE file and click Save. This example saves it to the desktop to be easy to find. 136 Set Up Outlook for TAPI Cisco 7960/7940 Telephone User Guide 621-00000116...
  • Page 150 Find the TAPI.EXE file (shown here on the PC desktop) and double click it to run the install program. Click Next in the Welcome dialog box to install the TAPI program. Cisco 7960/7940 Telephone User Guide Set Up Outlook for TAPI 137 621-00000116...
  • Page 151 Click Next to start the installation. 138 Set Up Outlook for TAPI Cisco 7960/7940 Telephone User Guide 621-00000116...
  • Page 152 Server IP Address 1 and 2 fields. b. Click Add to add your telephone number (the one that will be used with the TAPI-enabled program [such as Outlook]). Cisco 7960/7940 Telephone User Guide Set Up Outlook for TAPI 139 621-00000116...
  • Page 153 12. Enter your telephone number and password and click OK. 13. Click OK in the dialog box. 14. To finish the installation, click Resume in the Install dialog box that appears. 140 Set Up Outlook for TAPI Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 154: Configuring Windows For Tapi

    Windows must be configured correctly to be able to use the proper line, get an outside line, and dial correctly. General Information The following notes apply to all TAPI-enabled programs: Cisco 7960/7940 Telephone User Guide Set Up Outlook for TAPI 141 621-00000116...

  • Page 155: Setting Up Tapi

    Click Start, Settings and Control Panel to open the Control panel window. Double click Phone and Modem Options (circled). Click Edit (circled) in the Phone and Modem Options dialog box. 142 Set Up Outlook for TAPI Cisco 7960/7940 Telephone User Guide 621-00000116...
  • Page 156 (see arrows). c. Set the outside access digits in the Dialing Rules section to the digit that must be dialed to make an outside call (circled). Cisco 7960/7940 Telephone User Guide Set Up Outlook for TAPI 143 621-00000116...
  • Page 157 Windows computer, the Area Code Rules field will be empty. If you have setup Phone and Modem Options before for any device or application, the previously entered information will be displayed. 144 Set Up Outlook for TAPI Cisco 7960/7940 Telephone User Guide 621-00000116...
  • Page 158 NOTE: Depending on whether you clicked New or Edit, the dialog box will say either New Area Code Rule or Edit Area Code Rule. If you clicked Edit, the area code you highlighted will be displayed in the Area Code field. Cisco 7960/7940 Telephone User Guide Set Up Outlook for TAPI 145 621-00000116...
  • Page 159 When you are finished entering information in the New Location or Edit Location dialog box, click OK to accept the dialing properties, and close the dialog box and return to the Phone and Modem Options dialog box. 146 Set Up Outlook for TAPI Cisco 7960/7940 Telephone User Guide 621-00000116...
  • Page 160 12. If you did not complete the VocalData VOISS setup as part of the TAPI install from Web Portal, click Add to open the Add Provider dialog box. Cisco 7960/7940 Telephone User Guide Set Up Outlook for TAPI 147 621-00000116...
  • Page 161 16. Click OK in the VocalData VOISS dialog box to return to the Phone and Modem Options dialog box. 17. Check to be sure that the Providers field now includes the VocalData VOISS Telephony Service Provider (circled). 148 Set Up Outlook for TAPI Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 162: Configuring Outlook To Use Tapi

    If not already running, start Outlook (or the TAPI-enabled application). Click the Contacts icon to switch to the Contacts listing. Right click any contact to bring up the Actions pop-up menu. Cisco 7960/7940 Telephone User Guide Set Up Outlook for TAPI 149 621-00000116...
  • Page 163 Click Dialing Options to open the Dialing Options dialog box. Click on the drop-down menu in the Connect using line field and scroll down any entries until you find your telephone number (circled). 150 Set Up Outlook for TAPI Cisco 7960/7940 Telephone User Guide 621-00000116...
  • Page 164 You may call this contact or close the New Call dialog box. Outlook (or your TAPI-enabled application) is now configured to place calls using your telephone number. Cisco 7960/7940 Telephone User Guide Set Up Outlook for TAPI 151 621-00000116...
  • Page 165 152 Set Up Outlook for TAPI Cisco 7960/7940 Telephone User Guide 621-00000116...

  • Page 166: Index

    Making External Calls 10 Option A Menu 112 Making Internal Calls 11 Option B Menu 130 Using the 7960 MGCP or 7960 SIP 11 Adjust Ringer Volume 8 Using the 7960 SCCP 11 Adjusting the Volume 8 Ringer Patterns 41...
  • Page 167 External 10 Reconnect to the First Call 9 Internal 11 Using the Answer soft key 9 Using the 7960 MGCP or 7960 SIP 11 Call Back Queuing 25 Using the 7960 SCCP 11 Call Block Change Voice Mail Distribution Group Name...
  • Page 168 Option A Menu 111 Deleting Option B Menu 129 Default Menu 96 Option A Menu 114 Option B Menu 131 Delete Voice Mail Distribution Group Members Editing Default Menu 95 Default Menu 94 Option A Menu 113 Option A Menu 112 Option B Menu 130 Option B Menu 129 Deleting a Voice Mail Message...
  • Page 169 Option B Menu 132 Receiving Calls 45 External Calls 10 Internal Calls 11 External Dial Tone 41 Using the 7960 MGCP or 7960 SIP 11 External Ring 41 Using the 7960 SCCP 11 Internal Dial Tone 41 Internal Ring 41...
  • Page 170 Dropping 49 Option A Menu 112 Entering an Incorrect ID 48 Option B Menu 129 Extending the Conference Duration 48 Play Name Join 46 Default Menu 95 List of 52 Option A Menu 113 Locking 49 Option B Menu 131 Lowering Hands 50 Moving Your Telephone 5 Modify (Edit) 51...
  • Page 171 Option B Menu 126 Canceling Remote Forwarding 68 Phone Components Setting or Changing Remote Forwarding 68 Descriptions 1 Remote VOISS Phone 69 Phone Configurator 56 Dial-in Support for Remote Phone 69 Assigning Number 57 Web Portal Support for Remote Phone 70 Changing Number 58 Replaying a Voice Mail Message IP Address/Phone Number Announcement 57...
  • Page 172 Stock Quote 16 Managing Access 64 Weather 16 Managing Access Codes Set Up Oulook for TAPI Changing the Code 65 Configuring Windows for TAPI Listening to Codes 65 Setting Up TAPI 142 Selective Call List 65 Installing TAPI 135 Adding Numbers 65 Using TAPI to Call from Outlook 133 Deleting Numbers 66 Set Up Outlook for TAPI 133...
  • Page 173 Call Pickup 36 Schedule (Create) 50 Phone Feature Buttons 37 Multi Call Park 52 Star Codes 37 Phone Feature Buttons 53 Call Return 38 Mute 53 Call Trace 38 Night 53 Call Waiting 38 One-Touch Transfer 55 Answering the Second Call 39 On-hook Dialing 55 Switch Between Calls 39 Park...
  • Page 174 Default Menu 85 Making External Calls 10 Option A Menu 103 Making Internal Calls 11 Option B Menu 121 Using the 7960 MGCP or 7960 SIP 11 Rewind/Fast Forward Using the 7960 SCCP 11 Default Menu 85 Moving Your Telephone 5...
  • Page 175 Default Menu 89 Receiving Pager Notification Option A Menu 107 Default Menu 92 Option B Menu 124 Option A Menu 110 Deleting Voice Mail Distribution Group Option B Menu 127 Default Menu 96 Recording a Personalized Mailbox Greeting Option A Menu 114 Default Menu 91 Option B Menu 131 Option A Menu 109...
  • Page 176 Adjusting the Volume 8 Ringer 8 Web Services 15 Stock Quote 16 Weather 16 Windows Configuring for TAPI 141 Setting Up TAPI 142 Zero Out to Operator Default Menu 88 Option A Menu 105 Option B Menu 123 Index I-11...

  • Page 177: I-12 Index

    I-12 Index...

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