Blind Transfer; Call Back Queuing - Cisco 7960 User Manual

Blind Transfer

Call Back Queuing

Cisco 7960/7940 Telephone User Guide
620-05600070B
3. Enter *02.
4. Enter the desired billing code followed by the pound sign (#). The active call
will resume.
Use this feature to transfer a call to another number without having to announce it.
See also "One-Touch Transfer" on page 58 and "Transfer" on page 80.
1. Tell the calling party that you will transfer the call, then press the more soft
key.
2. Press the blind transfer (BlindXfr) soft key. The call is placed on hold and you
hear a dial tone.
3. Dial the number to which you want to transfer the call.
4. Press the Dial soft key.
5. Hang up.
This feature instructs the T6000 system to call you when a previously unavailable
outgoing line becomes available. (See also "Hold-on Queuing" on page 45.)
When you try to make an external call and all outgoing lines are unavailable, you
will hear a recorded announcement. When you hear the announcement, follow
these steps:
1. Press the more soft key until you find the screen with the Call Back soft key.
2. Press the Call Back soft key.
3. Hang up. When the line becomes available, the system calls your station with
a system ring (two short rings).
4. Answer the call to have the system automatically dial the external number for
you.
NOTE: You can access the line at any time by pressing the line button, the speaker
button or by picking up the handset. You hear a message that all trunks are busy
and you are queued for the next available trunk. Find and press the Call Back soft
key and hang up to remain queued. If you hang up without pressing Call Back,
you are removed from the queue. While you are queued, the line is unavailable for
use.
Using the Star Code
System Telephone Features 25