Cisco 7960 Quick Reference Manual
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Also See for 7960:
- Administrator's manual (212 pages) ,
- User manual (186 pages) ,
- Administration manual (150 pages)
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Table of Contents
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Summary of Contents for Cisco 7960
- Page 1 7960 / 7940 Cisco IP Phone Quick Reference Guide ...
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Page 2: Table Of Contents
CONTENTS CALLS ............................ 5 Placing a Call ......................... 5 Dialing ........................... 5 Answering a Call ........................ 5 Ending a Call ......................... 5 Muting a Call ........................ 5 Placing a Call on Hold ...................... 5 TRANSFERS .......................... 6 Transferring a Call ......................... 6 Voicemail Transfers ...................... 6 DIRECTORIES .......................... 6 Making Calls from the Directory ................... 6 Viewing or Dialing Missed Calls .................... 6 Viewing or Dialing Received and Placed Calls ............... 6 CALL FORWARDING ........................ 7 Using Call Forwarding (Softkey) .................... 7 Disabling Call Forwarding ..................... 7 To Enable call forwarding (remotely) ................... 7 To Enable call forwarding (Out of Service) ................ 7 To enable Call Forward (Out of Service) ................ 7 To disable Call Forward (Out of Service) ................. 8 CONFERENCE CALLS (N WAY) .................... 8 Placing a Conference Call ..................... 8 ... - Page 3 ...
- Page 4 Feature Description LCD screen The IP Phone "desktop" that displays the time, date, your phone number, caller ID, line/call status and the softkey tabs. Opens a new line, speed dials the number on Line or speed dial buttons the LCD screen, or ends a call. Note The Cisco SIP IP Phone model 7940 has four lines; and the model 7960 has six lines. Foot stand adjustment Adjusts the tilt angle of the phone base. Softkeys Softkey functions change depending on the status of the phone (for example, when you are on a call or the phone is not in use). The softkey function is shown at the bottom of the LCD screen. ? button Displays online help for a phone key or function. On‐screen mode buttons Provides access to the voice mail system (when available), call histories, directories (when available), phone settings, such as display contrast and ring type, and network configuration and status information. Volume button Increases or decreases the volume for the currently active voice receiver: handset, headset, or speakerphone. The volume button also controls the ringer volume (if on‐hook), and the display contrast of the LCD screen. Function toggle buttons Toggles the headset, mute, and speaker functions on and off. Scroll key Enables you to move among different softkey options displayed on the LCD screen. ...
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Page 5: Calls
CALLS Placing a Call You can place a call with the Cisco IP Phone 7940/7960 in any of the following ways: Lift the handset from the earpiece rest and enter the number using the dial pad. Enter the number using the dial pad and press Dial Press the Redial softkey to dial the last called number. If using a headset, press the HEADSET button and dial the number using the dial pad. To use the speakerphone, press the SPEAKER button and dial the number using the dial pad. Dialing To dial an internal extension, dial the extension. To dial a local call, dial the Outside Access Digit and the number. To dial long distance, dial the Outside Access Digit a “1” and the number. To dial international, dial the Outside Access Digit then “011” the Country Code the City Code and then the number Answering a Call You can answer a call using the handset, headset, or speakerphone. To use the handset, lift the handset from the earpiece rest. To use a headset, press the HEADSET button To use the speakerphone, press the Answer softkey or the SPEAKER button. To answer a second call while on a call: Press the Answer softkey. The original caller will be placed on hold while you are connected to the second caller. To return to the original caller: Press the Scroll Up/Down buttons to select the original call ... -
Page 6: Transfers
Step 2 Dial the number to which you want to transfer the call. Step 3 When the dialed number rings on the other end, press the EndCall softkey again, or when the party answers, announce the call and then press the EndCall softkey. Step 4 Put the handset on the earpiece rest to hang up if the party accepts the call. If the party refuses the call, return to the original call by pressing the Resume softkey. Voicemail Transfers Perform the following steps to transfer a call directly into voicemail: Step 1 Press the more softkey and then press the Trnsfer softkey. This places the call on hold. Step 2 Dial 777 (or 577 depending on your number plan) and then the number or extension to which you want to transfer the call. Step 3 Put the handset on the earpiece rest to hang up. DIRECTORIES Making Calls from the Directory The Cisco IP Phone 7940/7960 maintains a directory of calls you missed, received, and placed. You can use these directories to locate numbers you want to dial. You can also use a corporate directory to quickly locate and call co‐workers in your company. The following sections describe what you can do with the directory: Viewing or Dialing Missed Calls If your phone display indicates you have missed one or more calls, you can use the Missed Calls option on the directories menu to view the call history and call back the missed call. Step 1 Press the directories button. Step 2 Press the Select softkey to select Missed Calls from the Directory menu. The call history for missed calls is displayed on the LCD screen. You can use the scroll keys to move up and down in the missed call list. Step 3 Press the Dial softkey to speed dial the highlighted number, as displayed, from the missed call list. You might need to use the Edit softkey to add digits to the front of the number. For example, if the call was from an outside, long‐distance caller, you might need to add the digits "91" to the front of the number displayed. ... -
Page 7: Call Forwarding
Step 5 If desired, press the Dial softkey to speed dial the highlighted number from the call history list. You might need to use the Edit softkey to add digits to the front of the number. For example, if the call was from an outside, long‐distance caller, you might need to add the digits "91" to the front of the number. Step 6 When you are finished, press the Exit softkey twice to exit the selected directory menu and exit the directories menu. CALL FORWARDING Using Call Forwarding (Softkey) Call Forwarding for the Cisco IP Phone 7940/7960 might be handled from a network configuration by the system administrator; or call forwarding can be set up by performing the following steps. Step 1 Press the Forward softkey. Step 2 Dial the Outside Access Digit enter the digits for the number (to which the phone will be forwarded) using the dial pad. Please Forward softkey to confirm the number. Step 3 When finished dialing, verify Forwarded to xxxxxxxxx (which is the number the phone is forwarded to) is displayed above the softkeys on the LCD screen. Disabling Call Forwarding Call Forwarding for the Cisco IP Phone 7940/7960 can be disabled by performing the following steps. Step 1 Press the Forward softkey. Press the more softkey. Press EndCall softkey. Step 2 Verify the message Forwarded to xxxxxxxxx is no longer displayed on the LCD screen. To Enable call forwarding (remotely) To enable call forwarding from a remote location, call into our Call Forwarding System. Step 1 Dial 208‐287‐5427. Step 2 Enter your ten digit phone number (desk phone) followed by the # key. Step 3 Then enter your web portal password followed by the # key. (Note: if you do not have web portal enable use 3278 as your password.) ... -
Page 8: To Disable Call Forward (Out Of Service)
Step 3 Press # to confirm the number. Step 4 Press 2 to exit the menu. Step 5 Place the handset on the earpiece rest. To disable Call Forward (Out of Service) Step 1 Lift the handset and dial 71* Step 2 Place the handset on the earpiece rest. CONFERENCE CALLS (N WAY) The Cisco IP Phone 7940/7960 supports conference calls, enabling you to talk with two other calling parties. These sections describe how to make conference calls with the phone: Placing a Conference Call Turn a call into a conference call by performing the following steps. Step 1 During a call, press the Confrn softkey. This selects a new line and places the other party to whom you were speaking on hold. Step 2 Place a call to another number by using the dial pad to enter the digits of the other party (include the Outside Access Digit, if necessary) to include on the conference call. Step 3 When the call connects, press Confrn again to add the other party to the conference call. Conference Call Tips When the conference call initiator disconnects, the conference call is terminated (if the cdnf_join_enable parameter is set to disabled). To place a conference call on hold, press the Hold softkey. The other parties can not talk among themselves. To avoid disrupting the other callers, consider muting the call instead. To mute the call, press the MUTE button. To place a conference call on speakerphone, press the SPEAKER button. Press the MUTE button to mute the speakerphone. The conference parties cannot hear you but you can hear them. The Cisco IP Phone 7940/7960 only allows three parties in a conference call. Call waiting calls cannot be conferenced in; the conferencing node must establish both legs of the 3‐Way conference. INTERCOM ... -
Page 9: Voice Mail
VOICE MAIL Voice mail allows you to access messages left by callers when you are unavailable to take their call. Voice mail is an optional feature configured by your system administrator. Your particular phone setup might not support accessing voice mail in this way. These sections describe how to use voice mail with the Cisco IP Phone 7940/7960: Accessing Voice Mail The LCD displays a text message indicating the number of voice mail messages in your mailbox. The red light on your handset also lights when you have a voice mail message. To access voice mail, press the messages button and follow the voice instructions, you will be required to enter your password followed by the # sign. Mailbox Main Menu To access your main Menu mailbox enter your password followed by the # sign. Press * Press 1 Inbox Press 2 Play saved messages Press 3 Change password Press 4 Play back personal greeting Press 5 Record personal greeting Press 6 Access personal distribution group Press 7 Compose a message Press 8 Hear or change your customer operator number Press * Exit the voicemail system Message Options Press 2 Reply to the message Press 3 Dial telephone of originator Press 4 Delete the message Press 5 Save the message Press 6 ... -
Page 10: Do Not Disturb
DO NOT DISTURB You can block incoming calls by configuring the Do Not Disturb feature. Blocked calls are logged in the Missed Calls directory. Perform the following steps to configure the Do Not Disturb feature. To enable Do Not Disturb: Press the DnD softkey on the main LCD screen. The Do not disturb is active message is displayed on the LCD screen. To disable Do Not Disturb: Press the DnD softkey. The Do not disturb is active message will disappear from the LCD screen. You can record a special voicemail greeting that callers will hear when you have DnD active and they are routed to voicemail. CALL PARK (MULTI‐LINE) Call Park (Multi‐Line) allows you to park one or more calls and then pick up these calls from any phone. To Park a Call: Step 1 Press the more softkey twice Step 2 Press the MCPark softkey. The system parks the call at a call park extension. The system makes and audible announcement of the call park extension to you and displays the extension number on the LCD display. Step 3 Press the EndCall softkey or place the handset on the earpiece rest to hang up. To Retrieve a Parked Call: Step 1 Lift the handset and dial the call park extension of the call you wish to retrieve. 10 | P a g e ... -
Page 11: Star Codes
STAR CODES To use star codes, pick up your hand set and dial the corresponding code to enable or disable that feature. Feature Enable Disable Anonymous Call Rejection *77 *87 outside access code + N/A Authorization Codes ‐ non‐SIP (Bus. only) # + auth code + number Authorization Codes ‐ SIP (Bus. only) outside access code + N/A # + # + auth code + number Billing Codes (Bus. only) Flash + *02+code+# N/A Call Block (aka Selective Call Rejection) *60+menu *60+menu Call Forward (All) 72*+menu 73* Call Forward (Busy) 76*+menu 77* Call Forward (No Answer) 78*+menu 79* Call Forward (Out of Service ‐ OOS) 70*+menu 71* Call Return (with IVR) *69 N/A ... -
Page 12: Contact Information
CONTACT INFORMATION Main Office ...................... 2 08‐287‐5500 Billing Questions .................... 2 08‐287‐5521 Technical Support .................... 2 08‐287‐5524 Customer Service .................... 2 08‐287‐5519 Fax ......................... 2 08‐375‐8721 Website www.clearvoicetel.com Help Desk Email support@clearvoicetel.com ...