Ucd Available/Unavailable Mode; Ucd Overflow Station Forward - Vodavi User Manual

ACD / UCD

UCD Available/Unavailable Mode

If you are a UCD Agent, you can place your station in the
Available mode to receive UCD type calls or in the Unavailable
mode to block UCD calls from ringing to your station.
To enter Available Mode:
Dial [566] on the dial pad to start receiving UCD calls,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE button.
To enter Unavailable Mode:
Dial [566] on the dial pad to block incoming UCD calls,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE button.

UCD Overflow Station Forward

An enhancement allows UCD calls reaching the Overflow
Station to call forward to another station:
1. Lift the handset or press the ON/OFF button.
2. Press the FWD button or dial [640].
3. Dial the desired code:
[6] = All Calls
[7] = No Answer
4. Dial the 3- or 4-digit destination number where calls are to
be forwarded (Station, Voice Mail, ACD/UCD groups, Hunt
group). A confirmation tone will sound.
5. Replace the handset or press the ON/OFF button.
To remove call forwarding:
1. Lift the handset or press the ON/OFF button.
2. Press the FWD button. A confirmation tone will sound and
the FWD LED will extinguish.
[8] = Busy
[9] = Busy/No Answer
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