Uniform Call Distribution; Ucd Calls In Queue Display; Ucd Available/Unavailable Mode - Vodavi STARPLUS STS User Manual

84

Uniform Call Distribution

The Uniform Call Distribution (UCD) features are described in
the following sections.

UCD Calls In Queue Display

From an idle display key telephone:
1. Dial [567] followed by the UCD group number (55X),
-or-
Press the preprogrammed flexible button. The ON/OFF
button LED lights steady.
This idle display prompts a Supervisor that a group is
having problems answering their calls.
The display tells the agent and their supervisor how
many calls are in queue.
The agent automatically receives the calls in queue
display whenever there is a call in queue.
2. Replace the handset or press ON/OFF to terminate display.

UCD Available/Unavailable Mode

If you are a UCD Agent, you can place your station in the
Available mode to receive UCD type calls or in the Unavailable
mode to block UCD calls from ringing to your station.
To enter Available Mode:
Dial [566] on the dial pad to start receiving UCD calls,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE button.
This feature cannot be used with a call in progress.
The station is considered busy for incoming calls
during this operation.
Uniform Call Distribution