Ucd Calls In Queue Display - Vodavi User Manual

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Second Method -- From an idle key telephone:
The preprogrammed flexible button for the ACD group being
monitored will flash, indicating there are calls in queue.
1. Press the preprogrammed flexible button.
This idle display shows how many calls are in queue.
2. Dial [579] + [XXX] to assign an ACD CALLS IN QUEUE
DISPLAY flexible button. (XXX = ACD/UCD group number)
3. Replace the handset or press ON/OFF to terminate display.

UCD Calls In Queue Display

From an idle display key telephone:
1. Dial [567] followed by the UCD group number (55X),
-or-
Press the preprogrammed flexible button. The ON/OFF
button LED will light steady.
This idle display prompts a Supervisor that a group is
having problems answering their calls.
The display tells the agent and their supervisor how
many calls are in queue, how many agents are available
or logged into the group, and the time (in minutes) that
the oldest call has been in queue.
The agent automatically receives the calls in queue
display whenever there is a call in queue.
2. Replace the handset or press ON/OFF to terminate display.
AC D 5 XX 0 0 C AL LS I N QU E U E
M M M DD Y Y
5XX = ACD Group Number 550-565
This feature cannot be used with a call in progress.
The station is considered busy for incoming calls
during this operation.
H H : M M am
ACD / UCD