Acd/Ucd Available/Unavailable; Acd Calls In Queue Status Display - Vodavi User Manual

ACD / UCD

ACD/UCD Available/Unavailable

To enter Available Mode:
Dial [566] on the dial pad to start receiving ACD calls,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE button.
To enter Unavailable Mode:
Dial [566] on the dial pad to block incoming ACD calls,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE button.

ACD Calls In Queue Status Display

There are two methods for stations not assigned to the
ACD Group to monitor the ACD Calls In Queue Status Display.
First Method -- From an idle key telephone:
1. Dial [567] on the dial pad,
-or-
Press the preprogrammed flexible button.
2. Dial the ACD group number (5XX). The ON/OFF button LED
will light steady.
This idle display will show how many calls are in queue.
3. Replace the handset or press the ON/OFF button to
terminate the display.
AC D 5 XX 0 0 C AL LS I N QU E U E
M M M DD Y Y
5XX = ACD Group Number 550-565
H H : M M am
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