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Installation Problems
If "USB Class Driver" and "LBP5300 Printer Driver" cannot be installed properly,
perform the following procedure to check problems.
NOTE
For details on problems on the network installation, see "Chapter 4 Troubleshooting" in
Network Guide.
A problem has occurred
during the installation.
this printer is displayed
in the [Printers and Faxes]
or [Printers] folder after
the installation is
7
[Canon Printer
Uninstaller] is displayed
in [All Programs]*
the [Start] menu.
Uninstall the CAPT software with
Uninstaller.
See "Uninstalling the CAPT
Software," on p. 4-90.
Install the CAPT software again.
See "Installing the CAPT
Software," on p. 4-4.
Uninstall the CAPT software with
Uninstaller.
See "Uninstalling the CAPT
Software," on p. 4-90.
Install the CAPT software again.
See "Installing the CAPT
Software," on p. 4-4.
*1 [Programs] for Windows 98/Me/2000
*2 [Add/Remove Programs Properties] for Windows 98/Me; [Add/Remove Programs] for Windows 2000; [Uninstall a
program] for Windows Vista
7-50
Installation Problems
Yes
"Installation Problems When the
No
The icon for
Yes
completed.
No
Cannot print
under
1
No
Cannot uninstall
Yes
Cannot install
Uninstall the CAPT software with
Uninstaller.
See "Uninstalling the CAPT
Software," on p. 4-90.
Uninstall the USB class driver.
See "Uninstalling the USB Class
Driver," on p. 7-57.
Check the power supply, cables,
etc. See "Problems on Local
Installation" on p. 7-51,
Printer is Shared on a Network" on
p. 7-52.
Print a test page.
See "Printing a Test Page," on p.
7-54.
[Canon LBP5300] is
displayed in [Add or
2
Remove Programs]*
.
Yes
Delete [Canon LBP5300] in [Add
or Remove Programs]*2.
See "When Uninstallation Fails,"
on p. 7-55.
[Canon Printer
Uninstaller] is displayed
in [All Programs]*
under
1
the [Start] menu.
No
Yes
Cannot uninstall
Uninstall the USB class driver.
See "Uninstalling the USB Class
Driver," on p. 7-57.
No
Install the CAPT software again.
See "Installing the CAPT
Software," on p. 4-4.
Install the CAPT software again.
See "Installing the CAPT
Software," on p. 4-4.
Cannot install
[Canon LBP5300] is
displayed in [Add or
2
Remove Programs]*
.
No
Yes
Delete [Canon LBP5300] in [Add
or Remove Programs]*2.
See "When Uninstallation Fails,"
on p. 7-55.
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Table of Contents
Troubleshooting
