Problem solving
Symptoms
Scanner unable to scan
data due to TWAIN
transmission error
If No, go to next symptom.
Operation halts during
scanning
Unable to send the scanned document over the network (FTP/SMB)
Symptoms
Unable to forward over
the network
15-48
Yes/No
Causes and Actions
Yes
Cause
The scan driver is not installed.
Action
Install the scan driver.
Yes
Cause
Is the file size too big?
Action
Reduce the resolution, or choose a compressed
output file format, and rescan.
Yes/No
Causes and Actions
Yes
Cause
Is the server entered correctly?
Action
Check the inputted server.
If problem is not solved, go to next Cause/Action.
Cause
Is the save location entered correctly?
Action
Check the save location.
If problem is not solved, go to next Cause/Action.
Cause
When using SMB, is the Shared Name entered
correctly?
Action
Check the Shared Name.
If problem is not solved, go to next Cause/Action.
Cause
When using SMB (UNC Format), is the save
location entered correctly?
Action
Check the save location.
If problem is not solved, go to next Cause/Action.
Cause
Is the login name entered correctly?
Action
Check the login name.
If problem is not solved, go to next Cause/Action.
Cause
Is the password entered correctly?
Action
Check the password.
User Guide