Troubleshooting - HP R1500 - UPS XR User Manual

This chapter serves as a troubleshooting guide when problems occur with the UPS. Solutions
for UPS problems that occur both during and after startup are covered.

Troubleshooting

If problems occur when starting or using the UPS, refer to Table 5-1 for possible causes and
suggested actions.
Table 5-1: Troubleshooting
Symptom
The UPS does not
start.
An audible alarm
sounds.
The Utility LED ( ) is
flashing green and
power is not available
at the UPS
receptacles.
The Utility LED ( )
alternates from red to
green and the
General Alarm LED
( ) is flashing red.
The General Alarm
LED ( ) is red and
an audible alarm
sounds.
HP Uninterruptible Power System R1500 XR Models User Guide
Possible Cause
There is no utility power.
The UPS power cord is
disconnected.
An alarm condition exists.
The UPS is in Standby mode.
There is a thermal fault. The
UPS internal temperature is too
high.
There is a thermal issue with the
UPS.
Troubleshooting
Suggested Action
Check power at the utility power
receptacle or contact a qualified
electrician.
Connect the power cord.
Identify the red LED associated with
this alarm condition. Check this
troubleshooting guide to determine the
cause of the alarm.
Press the On button to supply power to
the connected equipment.
Power down and unplug the UPS.
Clear vents and remove any heat
sources. Verify that the airflow around
the UPS is not restricted. Wait at least
5 minutes and restart the UPS. If the
condition persists, contact an
authorized service representative.
Contact an authorized service
representative.
5
continued
5-1