12 Troubleshooting; Connecting The Hardware; My Network Does Not Have A Spare Gigabit Port; The Supplied Cable Is Too Short - HP StorageWorks D2D User Manual

12 Troubleshooting

Use the information in this chapter to troubleshoot problems. More detailed troubleshooting information
can be found at www.hp.com/support.
This chapter provides troubleshooting information on:
• "Connecting the
• "DHCP is not
• "Running the Installation
• "Manual installation" on page 108
• "HP D2D Backup System
• "Device troubleshooting" on page 109
• "Cartridge
• "Attached tape drive
• "Email alerts
• "Disk troubleshooting" on page 112

Connecting the hardware

Please see www.hp.com/go/connect
•

My network does not have a spare Gigabit port

•

The supplied cable is too short

•

I am connecting directly to a 10/100 Base-T port on a storage server

My network does not have a spare Gigabit port
You need to purchase a new switch with more available ports or remove any connections to redundant
equipment.
100 Base-T Ethernet will limit performance; 10 Base-T Ethernet will severely limit performance. HP
strongly recommends that you connect to Gigabit Ethernet. For product details on HP's range of network
switches, see www.hp.com/go/procurve.
The supplied cable is too short
The supplied cable is 3 metres long. If this is too short, it can be replaced. You must purchase a CAT-5E
Ethernet cable of the required length.
I am connecting directly to a 10/100 Base-T port on a storage server
This is not recommended, but if you are connecting directly to a storage server, you can only use the
supplied cable to connect to a Gigabit Ethernet card. If you are connecting to a 10/100 Base-T port on
a storage server, you must purchase a crossover cable.

DHCP is not working

Check that DHCP is enabled. You can use Discovery to do this. If it is enabled, check the DHCP server
is operating and configured correctly.
hardware" on page 105
working" on page 105
Wizard" on page 106
troubleshooting" on page 108
troubleshooting" on page 110
troubleshooting" on page 111
troubleshooting" on page 112
for supported network cards and cables.
D2D Backup System
105