12 Troubleshooting; Accessing The Cli; Software Update Process - HP StoreOnce User Manual

12 Troubleshooting

More detailed troubleshooting information can be found at http://www.hp.com/support. This
section covers the following topics:
Accessing the CLI (page 121)
Software update process (page 121)
Pulling a Support Ticket (page 123)
Multiple users (page 125)
Connecting to the StoreOnce Backup System from the backup application (page 125)
Performance (page 125)
Cannot authenticate an iSCSI session (page 126)
If the Backup System runs out of space (page 126)
Backup or replication fails (page 126)
Catalyst troubleshooting (page 127)
StoreOnce Backup System configuration problems (page 127)

Accessing the CLI

Many of the topics in this section require access to the StoreOnce Command Line Interface (CLI).
They cannot be executed from the GUI. There is a separate StoreOnce CLI Reference Guide, which
you should use for more detailed information. However, a brief summary of how to access the
StoreOnce CLI is also included in this guide.
The user access is the same as the GUI, with the same roles. The Admin user has access to
all available CLI commands. The Operator user can view status and configurations but is not
able to make configuration changes.
Access is via the appropriate IP address or FQDN.
To access the CLI
The StoreOnce CLI can be accessed:
Remotely: using a ssh session to the Management Console (ssh client applications, such as
PuTTY, are freely available from the internet). This is the normal access type.
ssh <username>@<IP_address>

Software update process

Software updates can only be performed through the StoreOnce CLI using the Admin user account.
Software updates are delivered to customers in the form of a single rpm package, which may
contain multiple rpms. Everything is updated in the same way, using the rpm package: the software,
third party components and the firmware for hardware components.
A software update is NOT an online process. Services will shutdown to perform the updates, so
the whole appliance will be offline for a period of time (approximately 30 minutes).
Accessing the CLI 121