Support Ticket - HP StoreOnce User Manual

Support Ticket

The Support Ticket page provides information about the Support Ticket configuration. Information
about support tickets that have been generated is found under the Data Collection topic. See
collection (page
To modify the Support Ticket configuration
Click Modify, make the required changes and click OK.
Table 36 Support ticket parameters
Name
Automatic data collection
enabled
Number of data sets to be
retained
Sending configuration by
email enabled
SMTP server
1 16 Device Configuration
117).
Description
Shows whether data collection for a system crash is enabled or not.
This is the retention policy. The number denotes the number of previously collected tar
files to be retained in each node.
After each data collection, a zip file containing specified StoreOnce and system command
outputs representing the appliance configuration may be sent. This can be enabled or
disabled.
SMTP server to send the configuration information
Data