ACD Agent Features ............................................................................ 1
Agent Login ............................................................................................ 2
Primary Agents ............................................................................. 2
Secondary Agents ........................................................................ 3
Call Qualification .......................................................................... 4
Calls In Queue ............................................................................... 5
Monitor w/Barge-In ..................................................................... 7
Queue Status ................................................................................. 8
Supervisor Login .......................................................................... 9
Supervisor Logout ....................................................................... 9
User Programming ............................................................................ 10
Primary Setup Display ........................................................................ 2
ACD Queue Status Display ................................................................ 8
Contents
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