Supervisor Login; Supervisor Logout - Vodavi Starplus Triad-S 1/2/3 User Manual

ACD Supervisor Features
If the supervisor wants to change the display to a different
group:
Dial the Queue Status code [577] followed by the new
ACD group number (550-565) the supervisor wants to
observe, or press the QUEUE STATUS Flexible button.

Supervisor Login

The Supervisor Login/Logout feature provides a means for
a supervisor to log into one of the ACD groups and monitor
calls. For a supervisor to be placed into an active ACD state,
the supervisor must first login.
1. Lift the handset or press the ON/OFF button.
2. Dial the LOGIN code [576] followed by the ACD group
number (550-565) that the Supervisor is going to log
into, or press the LOGIN Flexible button (if pre-
programmed).
3. Enter unique SUPV ID code (0000-9999). The LOGIN
button LED will be lit steady. Confirmation tone is heard
and the supervisor is logged onto the ACD group.

Supervisor Logout

For a supervisor to remove himself from the ACD group as
an active agent:
1. Lift handset or press ON/OFF button.
2. Dial the LOGOUT code, [575] followed by the ACD
group number (550-565) that the supervisor is going to
log out of, or press the LOGOUT Flexible button (if pre-
programmed).
When the supervisor logs in, an ACD login event is
sent to the active ACD SMDR port.
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