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Directory Worksheets
ACD Numbering Plan
Feature
*
ACD
Agent Help
*
ACD
Agent Login (Primary Group)
*
ACD
Agent Login (Secondary Group)
*
ACD
Agent Logout (Primary Group)
*
ACD
Agent Logout (Secondary Group) 581+[5UU]
*
ACD
Call Qualifier Code
*
ACD
Group Member Status Display
ACD* Group Pilot Numbers
*
ACD
Status Overflow Avail/Unavail
*
ACD
Supervisor Login
*
ACD
Supervisor Logout
*
ACD
Supervisor Queue Status Display
*
ACD
Available/Unavailable
*
ACD
Calls in Queue Display
All Call Forward
All Call Page
Attendant
Background Music
Call Forward - Busy
Call Forward - Busy/No Answer
Call Fwd - Clear DND, Personalized Msgs 662
Call Forward - No Answer
Call Forward - Off Net
Call Park Location
Call Park Pickup
Clear Personalized Messages
CO Line Group (If LCR is enabled)
CO Line Groups 1-24
Dial By Name
Dial Speed Directory
Distinctive Ring
Do Not Disturb
Executive Override/Monitor Barge-in
Extension Numbers -
Extension Numbers -
Extension Numbers -
External All Call Page -
External Page -
Triad-S
External Page Zones -
Follow-Me Forward
Forward Overide
Group Call Pickup
Headset Mode
Hunt Group Pilot Numbers
* Features available with optional software.
574
572+[5UU]
582+[5UU]
571
570+[YYY] Keyset Mode
573
5+[UU]
578
576+[5UU]
575+[5UU]
577+[5UU]
566
567
[FWD]
700
0
632+[0,1,2] Personal Park
[FWD]+[8]
[FWD]+[9]
[FWD]+[7]
[FWD]+[ ]
43+[C]
#0
633+[00]
800
801-823
6
680
695
631
625
Triad-S
100-131
Triad 1/2
100-171
Triad 3
100-351
Triad 1/2/3
76+[O]
761
Triad 1/2/3
76+[P]
642
5#
#0
634
45+[H]
Code
ICLID Display (Answered Calls)
ICLID Display (Unanswered Calls) 635
Incoming CO Call Transfer
Internal All Call Page
Internal Page Zone 1-8
Last Number Redial
Least Cost Routing (LCR) Access
LCR Queue Cancel
Meet-Me-Page Answer
Message Wait
Modem Via DISA Access or Tfr
Name in Display Programming
Off-Hook Preference
OVHO Enable
Personalized Messages
Personalized Msg Flexible Btn
Pool Group
Repeat Redial
Save Number Redial
Scroll Canned Messages
Specific CO Line
Speed Dial Access
Station Relocate
Tone Mode Ring Option
UCD Group Pilot Numbers
Universal Day/Night Answer
VM Group Pilot Numbers
LEGENDS:
BB = Button Number
C = Call Park Location 0-7
H = Hunt Group Number 0-7
LLL = Line Number 001-144
P = External Page Zone Number 1-2
U = UCD Group Number 0-7
UU = ACD* 50-65
V = Voice Mail Group Number 0-7
XXX = Station Extension Numbers
YYY = Speed Dial Bin Number
ZZ = Personalized Message Number
Feature
13
Code
659
639
709
701-708
648+[#, ]
[SPEED]+[#]
9
626
770
623
499
690
691+[BB]
628
633+[ZZ]
633+[#]
438
81-87
643
[SPEED]+[ ]
637+[#]+[#, ]
88+[LLL]
[SPEED]+[YYY]
636+[XXX]
6#+[XXX]
55+[U]
#5
44+[V]
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