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Chapter 8
Troubleshooting Tips
If Restore still fails, please contact TAC.
Restore fails due to a file not being found
Symptom
Error Message "<file-name> file is not found" message is displayed in the Restore
Pop-up UI.
Possible Cause
Recommended Action
Delete the staging directory (C:\STI).
Step 1
Manually stop the Node Manager Service by selecting Start > Programs > Administrative Tools >
Step 2
Services, and then stopping the 'Cisco CRS Node Manager' service.
Delete the C:\Program Files\wfavvid\ClusterData folder.
Step 3
Copy C:\BackupClusterData\ClusterData folder (which was backed up before) to C:\Program
Step 4
Files\wfavvid\.
Reboot the machine.
Step 5
Re-run the restore.
Step 6
Restore failed for a one-node system
Symptom
Error Message Backup and Restore displays an exception or a 'Page Not Found' message.
Possible Cause
Recommended Action
intermittent issue, retry restore by doing one of the following.
If you have a copy of original ClusterData folder:
Stop the CRS Node Manager Service.
Step 1
Remove the C:\Program Files\wfavvid\ClusterData folder.
Step 2
Copy the original ClusterData folder to the C:\Program Files\wfavvid\ folder.
Step 3
Start the CRS Node Manager Service.
Step 4
Restore fails due to "<file-name> file is not found."
The <file-name> file cannot be found by the Restore process.
Do the following:
When an exception is displayed by Backup and Restore, please check the logs in the
c:\program files\wfavvid\log\MCVD folder and search for the keyword: 'backup_fail'. This will
show the cause of the failure. If the message is not understandable, please contact TAC. If the 'Page
Not Found' message is displayed, please contact TAC since the CRS Node Manager service has
restarted for some reason.
Check failure. If failure is irrecoverable, please contact TAC. If failure is due to
Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Backup, Restore, and Update Problems
8-5
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Table of Contents
Troubleshooting
