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Conventions
This manual uses the following conventions.
Convention
boldface font
italicfont
Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
ii
Title
Troubleshooting
Diagnosing and
Correcting Cisco CRS
Problems
Troubleshooting Tips
Cisco CRS Administration Guide
Cisco CAD Service Information Guide
Cisco CRS Database Schema
Cisco CRS Getting Started with Scripts
Cisco CRS Editor Step Reference
Cisco CRS Historical Reports User Guide
Cisco IPCC Gateway Deployment Guide
Description
Provides steps that can help you troubleshoot most
problems with your Cisco CRS system.
Provides troubleshooting tips for the various elements of
the CRS system. Each tip contains the symptom of a
problem, the possible cause of the problem, and the
corrective action for the problem. The tips are grouped by
category.
Description
Boldface font is used to indicate commands, such as user entries,
keys, buttons, and folder and submenu names. For example:
Choose Edit > Find.
•
Click Finish.
•
Italic font is used to indicate the following:
• To introduce a new term. Example: A skill group is a
collection of agents who share similar skills.
• For emphasis. Example: Do not use the numerical naming
convention.
• A syntax value that the user must replace. Example: IF
(condition, true-value, false-value)
A book title. Example: See the Cisco CRS Installation Guide.
•
Preface