Timeout Attribute For Non-Input Does Not Work; Menu Choice Dtmf Does Not Work - Cisco Unified Contact Center Express Servicing And Troubleshooting Manual

VXML Problems
Make sure that VXML, grammar, and audio files are correct by validating each piece separately before
Step 5
connecting them all together.
Step 6 Tracing subfacilities that are helpful in debugging the Voice Browser steps include: SS_VB,
SS_MRCP_TTS, SS_MRCP_ASR, and SS_CMT. See the Tracing chapter of this book for additional
information.
Make sure the file fetching locations are reachable and correct.
Step 7
Check the syntax of the application by including VoiceXML DTD shipped with Cisco CRS.
Step 8

Timeout attribute for non-input does not work

Symptom
with Nuance. Nuance implements a timeout of 0 by waiting indefinitely, which is not compliant with the
VXML specification.
Error Message None.
Possible Cause
<form id="form1"><property name="timeout" value="0s"/> <field name="myField">
<prompt count="1"> No input expected. Say nothing </prompt>
Recommended Action
VXML specification; that is,
<property name="timeout" value="1ms"/>

Menu Choice DTMF does not work

Symptom
attribute set toTrue.
Error Message
Possible Cause
<menu id="aa" dtmf="true">
<prompt> Welcome to the automated attendant. To enter the phone number of the
person you are trying to reach, press 1. To enter the name of the person you
are trying to reach, press 2. To transfer to the operator, press 0. </prompt>
<choice dtmf="1" next="#dial_by_extn">1</choice>
<choice dtmf="2" next="#dial_by_name">2</choice>
<choice detm="0" next="#operator">0,/choice> </menu>
Recommended Action
Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
8-70
The timeout attribute when set to 0 causes VXML script execution to wait forever when run
Using timeout=0, for example,
Using a timeout of 1 ms will effectively provide the behavior expected by the
An error.badfetch is thrown when using the menu element of Voice XML 2.0 with the DTMF
error.badfetch
When the menu element is set to true; that is, <menu dtmf="true">, then in the choice
element, DTMF values can only be *,#, or 0. For example, the following VXML code is not allowed:
Use an example like the following, which is allowed:
Chapter 8 Troubleshooting Tips