Cisco Unified Contact Center Express Servicing And Troubleshooting Manual page 7

CRS Administration Problems
The CRS Administration Authentication web page is not available
Uploading a license file can result in a warning message
User cannot log in to the CRS web page
Refreshing subflow script does not update parent scripts
Unified Communications Manager users display in random order
CRS Supervisor web page cannot be viewed from CRS Server
Database table fields used by wallboard store data in milliseconds
Management pages display error message when selected
Zip file does not auto unzip on Document Management page
Invalid files message displays while uploading a zip file of prompts
A Component Manager goes into partial service when uploading a zip file
High call rejection rate under heavy load
CRS Admin Utility Problems
The cluster is not in synchronization
CRS Admin Utility exits or does not come up after login.
The CRS Admin Utility fails due to data corruption
The CRS Admin Utility will not run on a none bootstrap node
The CRS Admin Utility will not run since the Node Manager hung
CRS Database Problems
8-25
Cannot configure Application or System parameters from their pages in CRS Administration
HR client login error
Cannot activate DB components on HA node
CRS Databases are not purged as expected
Historical Database db_cra is full
E-mail notification of database purging activities is not sent
Syslog or SNMP trap notification of database purging activities is not sent
CRS Editor Problems
8-28
Change a string variable to an integer
Accept step error during active debug
Error occurs with Reactive Debugging Tool
CRS Engine Problems
8-29
Agent cannot go Ready after logging in
Voice Browser step throws an exception
CRS Engine does not start and an RMI port in use error appears
Attempting to start the Cisco CRS Node Manager service causes an error 1067
Attempting to start the Cisco CRS Node Manager service causes an error 1069
Application subsystem is in partial service
CRS Engine is running but calls are not answered
Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
8-18
8-20
8-23
8-23
8-24
8-26
8-26
8-26
8-27
8-28
8-28
8-29
8-30
8-30
8-31
8-19
8-20
8-20
8-20
8-21
8-21
8-21
8-22
8-22
8-23
8-24
8-24
8-25
8-25
8-27
8-28
8-30
8-32
Contents
8-26
8-31
8-31
v