Snmp-Based Network Management Tools Cannot Monitor Crs Components; File Manager In Partial Service; Snmp Traps Do Not Arrive At The Trap Receiver - Cisco Unified Contact Center Express Servicing And Troubleshooting Manual

Chapter 8 Troubleshooting Tips

SNMP-based network management tools cannot monitor CRS components

Symptom
such as CiscoWorks.
Error Message None.
Possible Cause
Recommended Action
Make sure that each subagent has a key under the following SNMP service registry:
Step 1
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SNMP\Parameters\Extensio
nAgents
Step 2 Make sure that the subagent DLL exists under the directory specified in the registry. For example, expect
the subagent SnmpSysAppAgent to have a registry under HKEY_LOCAL_MACHINE\SOFTWARE\
Cisco Systems, Inc.\SnmpSysAppAgent\CurrentVersion and a path name that points to the location
of the SnmpSysApp subagent SnmpSysAppImpl.dll.
Make sure that the SNMP service is running on the CRS server. If it is not, start the SNMP service.
Step 3

File Manager in partial service

Symptom
displays in the MIVR/MADM log messages:
Error Message
14:02:05.36:Synching 1173: Aug 07 14:02:05.797 EDT
%MADM-FILE_MGR-6-RECOVERY_DETECTED:THREAD:EventQueue.DispatchThread-0-1:
Synchronization from Repository to local disk not performed.
Possible Cause
Recommended Action

SNMP traps do not arrive at the trap receiver

Symptom
Error Message None.
Possible Cause
Recommended Action
Step 1 On the CRS server, choose Start > Settings > Control Panel > Administrative Tools > Services.
You are unable to monitor CRS components with SNMP-based network management tools,
The SNMP subagents that monitor CRS components are not loaded or configured
properly, or the SNMP service is not running.
Complete the following steps:
File Manager is found to be in PARTIAL_SERVICE. A message similar to the following
Class=class.com.cisco.doc.UserDocument.Synchronization status=2005-8-7
RECOVERY of the node is in progress. File Manager does not perform the
synchronization of files from RDS (DB) during recovery, and it puts itself in PARTIAL_SERVICE
until it is notified that RECOVERY is complete.
None. Working as designed.
The network management system (NMS) does not receive SNMP trap messages.
There is a misconfiguration in the SNMP service properties.
Perform the following actions:
Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
Serviceability Problems
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