Zip File Does Not Auto Unzip On Document Management Page; Invalid Files Message Displays While Uploading A Zip File Of Prompts - Cisco Unified Contact Center Express Servicing And Troubleshooting Manual

CRS Administration Problems
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Zip file does not auto unzip on Document Management page

Symptom
automatically as a zip file does on the Prompt Management and Grammar Management pages.
Error Message None.
Possible Cause
Recommended Action

Invalid files message displays while uploading a zip file of prompts

Symptom
Management (or Grammar Management or Document Management) shows an error message in the
MADM log files.
Error Message
Possible Cause
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Recommended Action
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Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
8-22
To activate the Repository Datastore component, from CRS Administration select Control Center
> Component Activation page. Check to be sure the nodes with Repository Datastore components
are up and running. If the nodes are up, check that all the SQL Services, including Microsoft SQL
Server and Microsoft SQL Agent services are up and running.
In the case of high availability, from CRS Administration, go to Datacontrol Center > Publisher
Activation page to check that the Publisher is activated . If active, you see the Publication Snapshot
Agent in STOPPED state and the Subscription Agent in RUNNING state.
On the Document Management page when a zip file is uploaded, it does not get unzipped
While uploading a zip file in Document Management, the user has the option of storing
it as a zip file without unzipping or unzipping the file before it gets stored.
Be sure the Unzip after uploading check box is selected if that is the intention.
Uploading a zip file of prompts (or grammars or documents) at the root level in Prompts
Invalid files...
This problem could occur for one of the following reasons:
At the root level only language folders can exist.
Prompt Management and Grammar Management pages except files of valid extension only.
To correct the problem, do the following:
Check that your zip file does not contain any files that do not belong to a folder while uploading at
the root level.
Check that all the files have a valid extension.
Chapter 8 Troubleshooting Tips