Cisco Unified Contact Center Express Servicing And Troubleshooting Manual page 9

The Historical Reports client computer cannot connect to the CRS server
A Database Connection Error 5051 error appears
Export file name does not appear in Export dialog box
Cannot point to local applications from the Database Server Configuration page
Attempt to log in to the CRS Server from the Historical Reporting client fails and an error message is
returned
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Only three report templates available for Unified CCX Standard
Discrepancy in number of ACD calls shown on custom reports
Priority Summary Activity Report chart prints only partly in color
Scheduled Historical Reports do not run and message appears in CiscoSch.log file
Historical Reporting Client window shows nothing in user drop-down menu
Historical Reporting Client stops working; attempt to log in again results in error messages
Scheduler DOS exception error received when running a custom report
Columns displaced in Excel spreadsheet when exporting a report
Scheduler icon does not appear in Windows status bar
Error message appears indicating connection with database is broken
Automatic Speech Recognition (ASR) Problems
Names are not recognized
Recognition never times out
Alternate pronunciations and nicknames are not recognized
Reduced call completion rate under heavy load while using an MRCP ASR Group
MRCP ASR subsystem is out of service
Changes, additions, or deletions to MRCP ASR Providers, MRCP Servers, or Groups do not take
effect
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Calling a route point with an MRCP ASR Dialog Group results in default treatment
Outbound Problems
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Agent does skip or skip-close but does not stay reserved
Agent is not getting callbacks
Agent is ready but does not get an Outbound call for up to Two minutes
Errors placing Outbound calls
Not all contacts get imported
On the Campaigns Configuration web page, the available CSQs list is empty even though there are
CSQs configured under the RmCm subsystem
Outbound buttons do not show up on CAD
Outbound buttons show up but are disabled on CAD
Outbound calls are not getting dialed
Outbound call volume is low
Outbound System Service is not in service
RTR Outbound reports do not show all possible reclassification
Text-to-Speech (TTS) Problems
Cisco Customer Response Solutions Servicing and Troubleshooting Guide, Release 5.0(1)
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Contents
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