Setting Your Forwarding Options - Avaya IP Office 3.2 User Manual

Setting your Forwarding Options

Calls to your extension can be diverted to a different telephone number either internal or external. You
can enter the destination telephone number and select whether all calls are redirected or only external
calls.
You can set Mobile Twinning which will send internal or external calls to an external telephone number.
The call will ring at your extension and the specified external number. If you do not answer the call at
either telephone the caller is able to leave a message when they are transferred to voicemail.
The types of forwarding that can be selected are:
Follow Me
When selected ALL your calls are forwarded to the entered 'Follow Me' extension number. This is used
for temporary redirection when you are away from your own extension but are available on another
extension. You must enter an internal extension number as the Follow Me destination.

If the number at the forwarded location is busy, the call is forwarded to the number set as your
Forward on Busy/No Answer number.

If the number at the forwarded location is not answered, the call is forwarded to the number set as
the Forward on Busy/No Answer number.

If you have 'Forward Unconditional' selected, the setting is ignored when 'Follow Me' is selected.

You can make calls from your original extension.

Any Speed Dial associated with the original extension number does not indicate that your calls are
being forwarded to another number.
Forward Unconditional
If Forward Unconditional is selected and a number entered, ALL your calls are redirected.

All incoming calls to your extension are immediately forwarded to this number.

You can still make outgoing calls from your extension.

The options 'Forward on Busy' and 'Forward On No Answer' are unavailable.

External and Internal calls are forwarded to the number. When 'Forward Unconditional' is selected,
the option 'Forward Internal Calls' is automatically selected.

If the option Forward Internal Calls is selected ALL calls are redirected. If 'Forward Internal Calls' is
not selected, external calls are forwarded and internal calls are presented to your extension.

Calls to a Hunt Group of which you are a member are only forwarded if you selected 'Forward Hunt
Group Calls'.

If the option Forward Hunt Group Calls is selected, hunt group calls received by your extension are
forwarded to the 'Forward number'. This only applies to hunt groups that are configured for hunt
(linear) or rotary (circular) ringing mode. For more information, see your system administrator.
Forward On Busy/No Answer
When selected your calls are redirected to the number entered in the forward on Busy/No Answer field.
The same number is used for calls forwarded when your extension is busy or not answered.

When Forward on Busy is selected calls are forwarded to this number when your extension is busy .

If either the Forward on Busy or Forward on No Answer options are selected and no forward number
entered, the calls are forwarded to the number set in the forward unconditional section.

When Forward On No Answer is selected calls are forwarded to this number when your extension is
not answered
Phone Manager User Guide
IP Office 3.2
Configuring Phone Manager
15-600988 Issue 14b (14th June 2006)
Page 85