Table Of Contents - Avaya IP Office Installation Manual

Table of Contents

Legal............................................................................................................................................ 5
Preface ........................................................................................................................................ 9
About this guide ..................................................................................................................................... 9
Intended audience ........................................................................................................................ 9
Summary of information included in this guide ............................................................................. 9
Conventions used in this guide................................................................................................... 10
Additional resources ................................................................................................................... 11
Chapter 1 .................................................................................................................................. 13
Chapter 1: Configuring Avaya System Components ................................................................................ 13
Configuring an IP Office user to use ContactStore..................................................................... 13
Voicemail Pro.............................................................................................................................. 13
Chapter 2 .................................................................................................................................. 15
Chapter 2: Installing ContactStore.......................................................................................................... 15
Before you install the software.................................................................................................... 15
Disk Partitions............................................................................................................................. 15
DVD Drive Support ..................................................................................................................... 15
Installing the software ................................................................................................................. 15
Implementing advanced configuration options ........................................................................... 16
Installing MSDE to a different path ............................................................................................. 16
Adding hierarchical file storage support...................................................................................... 17
Installing on a separate machine from VMPro............................................................................ 17
Chapter 3 .................................................................................................................................. 19
Chapter 3: Licensing................................................................................................................................ 19
Licensing Options ....................................................................................................................... 19
Installing a full license................................................................................................................. 19
Adding additional licenses .......................................................................................................... 19
Initial Login.................................................................................................................................. 20
Chapter 4 .................................................................................................................................. 23
Chapter 4: Configuring ContactStore ....................................................................................................... 23
Verifying the initial settings ......................................................................................................... 23
System Settings.......................................................................................................................... 24
Security....................................................................................................................................... 26
Users .......................................................................................................................................... 26
Completing the configuration ...................................................................................................... 29
Chapter 5 .................................................................................................................................. 31
Chapter 5: Completing the System Setup ................................................................................................ 31
Testing the recording operation .................................................................................................. 31
Replaying recordings .................................................................................................................. 31
Configuring your browser............................................................................................................ 31
Adding ContactStore to a zone................................................................................................... 31
Accessing Search and Replay.................................................................................................... 33
Searching for calls ...................................................................................................................... 34
Viewing results............................................................................................................................ 35
Playing a call............................................................................................................................... 36
Completing user configuration .................................................................................................... 37
Monitoring the system................................................................................................................. 37
Appendix A ............................................................................................................................... 38
Appendix A: Troubleshooting .................................................................................................................. 38
Setting the log level .................................................................................................................... 38
My install CD doesn't autorun in Windows ................................................................................. 38
Administration page access problems ........................................................................................ 38
ContactStore Installation Manual
IP Office 40DHB0002USEV Issue 1a (10th December 2004)
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