Playing A Call - Avaya IP Office Installation Manual

Chapter5

Playing a call

To play one of the calls listed, click the radio button next to the call. The radio button is listed at the left in
the column headed by the loudspeaker icon .
The audio is retrieved from the server and an audio waveform is shown in the top bar.
Audio retrieval may take a few seconds to a few minutes depending on the bandwidth of the link
between your PC and the ContactStore server.
Once the first few seconds of the call have been loaded, click on the audio waveform to play it.
Place your mouse over the audio waveform to display a small control panel that you can use to pause,
skip forward, skip backward, or export the recording to a readily playable .wav file.
Click anywhere in the audio waveform to play from that point in the call.
Click just to the left of the audio waveform to play from the very beginning of the call.
ContactStore Installation Manual Page 36
IP Office 40DHB0002USEV Issue 1a (10th December 2004)