Getting Help And Support; In-Device Help - Vertu Constellation Quest Reference Manual

• Personal unblocking key (PUK) code and PUK2 code — These codes (8 digits)
are required to change a blocked PIN code or PIN2 code, respectively. If the
codes are not supplied with the SIM card, contact the network service provider
whose SIM card is in your device.
• UPUK code — This code (8 digits) is required to change a blocked UPIN code. If
the code is not supplied with the USIM card, contact the network service provider
whose USIM card is in your device.
IMEI number
International mobile equipment identity (IMEI) number — This number (15 or 17
digits) is used to identify valid devices on the GSM network. Phones that are stolen
or lost can be blocked from accessing the network. The IMEI number for your phone
is found in the battery compartment under the battery.
The serial number for your phone is stamped on the battery cover.

Getting help and support

To find out more about using your phone, or if you are unsure how your phone should
function, there are a number of ways you can get help.
• Contact Technical Support. You can call or email Vertu Technical Support using
the Concierge key.
• Contact Vertu Concierge, there to assist you with any issue. Concierge offers
personal and sophisticated Help facilities by phone as well as email.
• Use the In-device Help or this user guide.
• Setup wizards available on the phone in Menu > Ctrl. Panel > Sett. wizard help
you with registration and email installations.
If you cannot resolve an issue, do one of the following:
• Restart the device: switch off the device and remove the battery. After about a
minute, replace the battery, and switch on the phone.
• Restore the original factory settings.
• Update your device software. (See "Update software" on page 138.)
If your issue remains unresolved, contact Vertu Concierge or your Vertu dealer.
Before returning your device back for any reason, always back up your data.
Introducing your Vertu phone

In-device Help

Your Vertu phone contains an internal Help system to assist you with using the phone.
1. Most functions have contextual Help available in Options > Help. This provides
the quickest way to get immediate assistance.
2. You can also access the complete Help function by selecting Menu > Help >
Help. This Help contains a search function, which is accessed using Options >
Search.
3. To change the size of the Help text, select Options > Increase font size or
Decrease font size.
4. You may find links to related topics at the end of the Help text. If you select an
underlined word, a short explanation is displayed. Help texts use the following
indicators:
Link to a related Help topic.
Link to the application being discussed.
To switch between Help texts and an application open in the background, select
Options > Show open apps. and the desired application appears.
SD Card
A removable SD card is normally pre-installed in your Vertu phone. It contains the
Reference Manual in PDF format in supported languages as well as additional
software.
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