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•
Abandoned
•
Calls—The number of calls abandoned in that workgroup in the specified time
period
•
%—Percentage that number is of the total workgroup calls for the specified
time period ([Abandoned] Calls/[Inbound Calls] Total Calls)
•
Overflowed/Redirected
•
Calls—Total number of that workgroup's overflowed and redirected calls in the
specified time period
•
%—Percentage that number is of the total workgroup calls for the specified
time period ([Overflowed/Redirected] Calls/[Inbound Calls] Total Calls)
•
Connected Outbound Calls—Displays the workgroup's total number of outbound
calls for the specified time period, then displays data in three categories:
•
Calls—Total number of connected outbound calls for the workgroup
Talk—Total talk time on those outbound calls
•
•
Avg—Average talk time per outbound call (Talk/Calls)
•
Total WG Calls—Total workgroup calls for the workgroup in the time period
specified
Data Source
All data from the table WGSUMMARY
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AltiReport Manual
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