HP Support Anywhere Installation And User Manual page 62

Server management software for the support expert
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Chapter 3
After verifying that the COM port and modem type are set correctly, click
OK to return to pcANYWHERE32's main program window.
5. Run the Modem connection item by double-clicking it. This initializes the
modem and establishes the Modem connection item you just set up as the
default.
NOTE
The settings you have just selected become
pcANYWHERE32's defaults for the server-side installation. In
order for pcANYWHERE32 to communicate with a remote
console, the installation at the remote console must use these
same settings.
A pcANYWHERE32 icon appears to indicate the configuration process is
complete. Your server is now ready to support a remote connection. To customize
your host configuration for more options and greater security (such as creating a
specific list of allowed callers, or for using features such as call-back), refer to
pcANYWHERE32's online help.
pcANYWHERE's Keyboard Mapping and Macro Features
Any communications software you use for console redirection must be able to
send special keystroke sequences, either via a "macro" key, or by sending
individual characters, that comprise an escape sequence.
HP has already set up a special macro file that includes keyboard combinations
and keystroke sequences for use by pcANYWHERE32. To make the macros
operational, you need to associate them with the icon you installed to call up the
NetServer.
To enable the macro file:
1. At the pcANYWHERE32 main screen, select the NetServer icon you
previously configured.
2. Right-click the icon and select Properties.
3. Click to select the session.
4. Click Use Macro Key, and identify the macro key with the text:
hpcr.mk7
If you choose not to use pcANYWHERE32, you will need to emulate the
keyboard functions even if your console is directly connected. For example, using
console redirection you must send a special sequence of keys to the NetServer in
58
Installing the HP Support Anywhere Software

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