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Chapter 3
NOTE
You cannot install the Support Anywhere software while the
SNMP service is running. If the SNMP service is running on
your HP NetServer, Support Anywhere setup will detect it and
stop it for you.
4. Choose "Install SNMP agent and Web Interface software."
5. Based on the printout you generated at the end of Client Setup (Part 1),
identify your NetServers as either web or non-web.
6. When server setup is complete, restart the server. Once the server has
restarted, the SNMP service should start up automatically. If it does not,
initiate the service manually, then change the startup configuration (in
Control Panel/Services) for automatic startup.
Repeat steps 1 through 6 for each Windows NT server listed in the printout you
created at the end of Client Setup (Part 1).
Part 3. Verify Correct Installation
To verify correct installation, return to the client workstation.
When Client Setup (Part 1) is complete, the Client automatically starts polling
the NetServers included on the Managed Servers List. However, because Server
setup (Part 2) was not completed at that time, each NetServer on the list
generates a Server Down message, indicating that either your server is down, or
that the SNMP service at the server is not running.
The first Auto Alert notifications you receive are always Server Down messages
(see the following figure).
34
Installing the HP Support Anywhere Software
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