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E
Troubleshooting
This appendix describes:
• Resolving problems you may encounter using the ExtremeWare Enterprise Manager
Server.
• Resolving problems you may encounter using the ExtremeWare Enterprise Manager
client application.
E
XTREME
I
NSTALLATION
Problem: The Windows NT installation wizard automatically imported the database
from the most recent previous version of ExtremeWare Enterprise Manager, when I
wanted to import from an older version (e.g. 1.0 instead of 1.1).
Uninstall all versions of ExtremeWare Enterprise Manager except the one from which
you want to import the database. Then install the new version. See the instructions in
Chapter 2 for information on un-installing ExtremeWare Enterprise Manager.
Problem: Under Windows NT, cannot install ExtremeWare Enterprise Manager on
system where HP OpenView is running.
The InstallShield wizard does not run when HP OpenView services are running. You
must stop the HPOV services, do the ExtremeWare Enterprise Manager installation, and
then restart the HPOV services.
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XTREME
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NTERPRISE
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E
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U
ANAGER
NSTALLATION AND
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UIDE
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ERVER
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E-1
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